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Excellent service is very important for companies to increase profits and competitive strategies with competitors. This study aims to determine the effect of service quality on customer satisfaction at PT Capella Daihatsu Pematangsiantar. This research is quantitative and  descriptive. The sample used was 94 people who were taken by purposive sampling technique. The analytical technique used is to test the validity, reliability test, normality test, t test, to determine the magnitude of the effect used a simple linear regression model. The results of this study indicate a significant positive effect between service quality and customer satisfaction. The magnitude of the effect of service quality is 36.4% on service satisfaction and the remaining 63.6% is influenced by other variables not examined such as customer relationship management and others.

To win competition in business world, all businessman must have selling method effective efficiently in order to get right target and low east, to reach the target, the company should have same index parameter. To measure quality of service that be given to customer, many company try to implement service excellence, but fail, meanwhile the company is given out cost, time, power no so a little to do some training for his employees, what problem ?, actually, just giving training is not one solution because, familiarization, and manner to save customer is not so enough will be paradigm and skill for front line to save the customer, but seriously, high commitment at each of organization especially top management service excellence must be implemented in structural oriented at each of company.

Public demand for motorcycles is always increasing. The motorcycle manufacturers compete with each other to offer their products. Yamaha is one of the largest and most excellent automotive companies, especially in Indonesia. In the current uncertain economic situation due to the Covid-19 pandemic crisis, this has resulted in sluggishness in motorcycle sales. So that before marketing their products, companies need to pay attention to consumer behavior first. Because consumer behavior will be the target for purchasing products to be marketed. The purpose of the study was to analyze consumer behavior in deciding to purchase a Yamaha motorcycle at CV Tjahaja Baru Lubuk Buaya Padang. This study uses qualitative methods and belongs to field research with semi-structured interviews and documentation as data collection techniques. The findings from this study are that prospective motorcycle consumers in buying a motorcycle take a lot of considerations to get the motorcycle they want, what are the advantages of a motorcycle, an affordable price, if purchased on credit with low interest and so on.    

Given the number of   supermarkets (supermarket) which is located in the same area, then by itself would give birth to the fierce competition to seize visitors and buyers. Additionally the competition also came from some retailers in traditional markets and shops are scattered in the same area. Sinar Bone Supermarkets is one of the famous retail among some retail in the city of wiwirano Konawe utara. In the motion of daily operations, Sinar Bone Supermarkets as shopping centers provide a variety of different goods with different types, brands and sizes at varying price levels. Problem formulation, Based on the background outlined above, then the problem is: What is the quality of services that includes Tangible, Realibility, Responsiveness, Assurance, and Empathy effect on customer satisfaction in the Sinar Bone Supermarket wiwirano -konawe Utara .Objective, while the objectives of this research is to determine how much the quality of the services provided by Sinar Bone Supermarket. "Quality of service refers to judgments of customers about the core of this service and the service provider itself or the entire service organization, most people are now beginning to show demand towards service excellence, they are no longer just need a quality product, but they prefer to enjoy the convenience of service " The method used in  this  research is  descriptive quantitative method in  accordance with  the  purpose of  the  research presented in advance outlining the nature of the nature and looking for a systematic description of the facts under investigation From the discussion above results show that the performance of the services provided by the service provider is very influential on consumer satisfaction, the strategy adopted by a Sinar Bone Supermarket wiwirano -konawe Utara , especially in the service sector should be implemented properly. 

Penelitian ini bertujuan untuk mengetahui pengaruh penyempitan jalan terhadap karakteristik lalu lintas jalan pada halte bus BRT depan Pasar Jatingaleh Semarang. Pergerakan masyarakat yang terjadi di Kota Semarang semakin meningkat seiring dengan perkembangan yang ada hingga menyebabkan meningkatnya arus lalu lintas. Salah satunya permasalahan yang mempengaruhi kondisi lalu lintas yaitu adanya penyempitan jalan, seperti pada jalan Teuku Umar tepatnya di halte bus BRT depan Pasar Jatingaleh Semarang. Pada lokasi tersebut sering terjadi kemacetan lalu lintas sehingga menyebabkan antrian panjang terutama pada jam-jam tertentu. Data diambil langsung dari lapangan meliputi volume, kecepatan, dan kepadatan lalu lintas. Analisis data didasarkan pada Manual Kapasitas Jalan Indonesia (MKJI) 1997 dengan menggunakan perangkat lunak Microsoft Excel. Adapun analisa hubungan karakteristik lalu lintas pada penyempitan jalan di ruas jalan Teuku Umar menggunakan model Greenshield. Dari hasil analisis diketahui bahwa kecepatan maksimum, volume puncak, kepadatan maksimum, kapasitas jalan, dan derajat jenuh atau degree of saturation diketahui dengan melakukan survey lapangan.

Lip Balm is one of the cosmetic products to moisturize the lips. The ingredients used in this lip balm are beeswax (beeswax), original olive oil, Moringa leaf powder and pandan leaf powder which are useful for dealing with dry lips because they contain vitamin C which has benefits for the lips. This lip balm has excellent receptivity and adds to the variety of lip balms by making use of natural ingredients. The purpose of this experiment is to find out and explain the process of making Lip Balm, to find out the benefits of Lip Balm, and to explain the advantages and disadvantages of Moringa Leaf and Pandan Leaf Lip Balm. The experiment of making Moringa Leaf and Pandan Leaf Lip Balm was carried out using the methods of observation, interviews, experiments, documentation, literature, and analysis. The composition of the lip balm is Moringa leaf powder 1gr, pandan leaf powder 1gr, beeswax 10gr, olive oil 6ml and this lip balm has a soft, dense and non-greasy texture. every day so that the lips are not dry and chapped. Based on sensory tests and public tests, this lip balm from Moringa leaves and pandan leaves is suitable for use because of its excellent benefits for moisturizing lips

This article describes the definition of quality management and examples of implementing quality management at PT. Wika Manufacturing Industries in the manufacture of GESITS electric motorcycle products, which we divided into five discussion points. The first is a discussion of the quality basis from the consumer's perspective, commonly referred to as the consumer's perspective, and the quality basis from the side, commonly referred to as the producers' perspective. The second is a discussion of the strategic role of Quality Management with the basic concept of determining excellence so that products can compete optimally when marketed. The third is a discussion of an evolution of the quality paradigm from the Technical to the Managerial Paradigm. The four analyses of quality management are trying to be explored according to experts' understanding and discuss Total Quality Management. The fifth is a detailed discussion of examples of the implementation of quality management at PT. Wika Manufacturing Industry in the manufacture of electric motorcycle products GESITS. And at the end of the discussion, we will provide conclusions about the challenges and strategic issues contained in quality management to answer every challenge in the times

Seblak Gaul Septi berdiri pada tahun 2015, bergerak di bidang usaha makanan yang berlokasi di Desa Banjar, Kecamatan Weleri, Kabupaten Kendal, Jawa Tengah. Dalam menjalankan kegiatan operasionalnya selalu terdapat transaksi pemesanan. Namun di Seblak Gaul Septi, pencatatan transaksi pemesanan menu dan perkiraan penjualan masih menggunakan pencatatan dan perkiraan manual yaitu pencatatan masih di atas kertas dan memakan waktu yang lama, penjualan keesokan harinya juga masih menggunakan kira-kira. Laporan penjualan pemilik dilakukan dengan menggunakan sistem yang sederhana yaitu Microsoft Excel yang mengakibatkan penyimpanan data tidak aman dan kesulitan dalam mencari data sehingga tidak efektif dan memudahkan dalam pembuatan laporan. Berdasarkan penelitian ini, penulis merancang dan membuat aplikasi sistem informasi akuntansi e-menu di seblak gaul septi least square. Tujuan dibuatnya sistem ini adalah untuk mempermudah pelaporan transaksi, mempermudah pencarian data penjualan dan lebih aman dalam penyimpanan data, serta menghasilkan laporan prakiraan penjualan yang mudah dilaporkan kepada pemilik.

There has been a lot of rapid growth in Micro, Small and Medium-sized Enterprises (MSMEs) in Indonesia in recent years. MSMEs are critical to the overall health of the national economy. They are responsible for creating jobs and generating profits, which in turn helps support other parts of the economy. The development of MSMEs is hoped to reduce the unemployment rate, which will result in an increase in people's purchasing power and growth in the country's economy. The purpose of the study is to see an overview of how business motivation and performance and the impact of business motivation on the performance of business actors. The population is 461 business actors. The sampling technique using the Slovin Formula was obtained by a sample of 81 people. The analysis method in this study uses descriptive and verificatif analysis consisting of regression analysis, correlation, coefficient of determination. The results of the descriptive analysis show that business motivation has a score of 81.36 which means that business actors have excellent business motivation with the lowest score on the expectation indicator and the highest score on the intensive indicator. As for the Business Performance variable, it has a score of 69.52 which means that business actors already have good business performance with the lowest score on the indicator of increasing sales and the highest score on the indicator of increasing profits. The results of the verificative  analysis Business motivation has a significant effect on business performance in the Sukaregang Kulit Industry Center, Garut Regency. Good business motivation is needed to support business performance.

Dalam rangka   mewujudkan pembangunan yang berkeadilan, maka   keterlibatan perempuan menjadi   syarat mutlak . Peran perempuan dalam pembangunan telah diakomodir dalam berbagai peraturan berkaitan keterlibatannya yang sangat diperlukan bagi keberhasilan pembangunan diantaranya melalui program kampung KB. Peran perempuan dalam implementasi program Kampung KB di Desa Bumiayu dapat dilihat dari 4 aspek yaitu komunikasi, sumberdaya, disposisi, dan struktur birokrasi . Peran perempuan dalam menyampaikan informasi dan menerapkan program kepada masyarakat dilakukan melalui sarana media sosial sebagai penyampaian informasi dimana setiap kegiatan yang dilakukan kelompok kerja Kampung KB disampaikan dalam bentuk foto ataupun video. Disamping itu  juga  memiliki SDM perempuan pelaksana handal yang terwadahi dalam kepengusan Pokja Kampung KB COE (Central Of Excellence) Bumi Sejahtera periode tahun 2021- 2025 dengan  SK Nomor 411.3/23/2021.  Disposisi  dan struktur  birokrasi    diwujudkan berupa  dukungan  dan  komitmen semua  pihak  dimana pelaksanakan tugas dilakukan  sesuai dengan tupoksi dan pembidangan kegiatan yang dijalankan penuh tanggung jawab dan sesuai dengan prosedur dan peraturan yang ada, Adapun  faktor  penghambat  yang  dihadapi  perempuan  dalam  pelaksanaan  program adalah  sulitnya merubah paradigma masyarakat mengenai KB, anggapan banyak anak banyak rezeki, dan kurangnya pendanaan terhadap program KB   Sedangkan faktor pendukung adalah kesadaran yang kuat dari masyarakat   untuk lepas dari stigma kemiskinan

This research is motivated by the achievement of work targets for employees of PT. MAS Silueta Indonesia Semarang which has not been maximized. This study aims to analyze leadership style (X1), work discipline (X2), and work environment (X3) on employee performance (Y) in the Office of Supervision and Service of Customs and Excise Middle Type Tanjung Emas Customs. The analytical method in this study is Multiple Linear Regression. Samples were taken using saturated sampling techniques, namely a number of 130 respondents. The results showed that leadership style has a positive effect on the performance of employees at PT. MAS Silhouette Semarang. Work discipline has a positive effect on the performance of employees of PT. MAS Silhouette Semarang. The work environment has a positive effect on the performance of employees of PT. MAS Silhouette Semarang. Based on the results of the research, suggestions can be given to improve the work leadership style at PT. MAS Silueta Semarang by frequently providing stimulus in the form of bonuses for those who excel and awards or promotions. Improving employee work discipline by evaluating employee discipline periodically. Give rewards to disciplined employees and threaten those who are not disciplined Improve the quality of the work environment because based on research the work environment does not affect employee performance. If the quality of the work environment has been improved, it is likely that employee performance will also increase.

Penelitian ini bertujuan agar PT. Indah Cargo Logistik Semarang dapat menyusun laporan keuangan dengan baik. Perkembangan teknologi informasi saat ini, mempengaruhi berbagai bidang usaha, baik pendidikan  maupun bisnis. Penggunaan akuntansi komputer adalah alat untuk memfasilitasi kegiatan  perusahaan dalam menyelesaikan pemrosesan data secara efektif, efisien, dan akurat. Perusahaan  sangat membutuhkan program aplikasi untuk memfasilitasi pencatatan transaksi yang masih berlangsung dengan Microsoft Excel, kesalahan paling sederhana bahwa kesalahan manajemen  Human Error adalah salah dalam pencatatan sering terjadi, selain memasukkan data secara  manual dan membuat jurnal membutuhkan waktu. lebih panjang dan membutuhkan ketelitian ekstra  dalam proses perhitungan. Ini dapat mengakibatkan tidak seimbangnya buku besar umum dan  laporan keuangan yang dibuat kemudian. Metode pengumpulan data termasuk observasi, wawancara,  dan metode studi pustaka. Penggunaan aplikasi Myob Accounting merupakan penyelesaian masalah alternatif yang  dibutuhkan oleh perusahaan, sehingga dapat memudahkan perusahaan dalam memproses data  akuntansi, serta memperoleh informasi yang berkualitas, hasil yang lebih akurat, dan waktu yang  digunakan lebih efektif dan efisien.

Reading and writing is the first commandment that was revealed by God to humans, It is an encouragement to mankind to read meaningful books and books of life about successful characters both in the Bible and who are currently the owners of Science (written on natural events) through reading here's gonna be know. Living in an oral culture from year to year, unable to manage a reading and writing culture. It should be realized that making a personal library at home. Has the house held many books of knowledge for children? Children who are students and students, because books are knowledge that must be added to in order to get clear water of knowledge. The tradition of reading which has now been widely practiced in the world of formal education should also be cultivated wherever and whenever. Make books a good friend, at church at school or wherever we are. every month the money is set aside to buy books to save for children, so that children do not bother when children study at school, smart children answer questions from teachers at school can excel through reading, reading and writing.

Social media is a new phenomenon that has changed the way the business environment operates. Through social media, businesses gain access to resources that are otherwise unavailable to the business owner. This research is a causality research, which aims to analyze the causal relationship and influence of two or more phenomena, through hypothesis testing. The population and sample in this study are SMEs who open e-commerce businesses on social media. The number of samples used in this study amounted to 154 respondents. Based on the analysis and discussion, it is concluded that the Marketing operation advantages variable has no significant effect on Marketing Performance, the Cost-effectiveness variable has a significant effect on Marketing Performance, the Customer Communication Channel variable has a significant effect on Cost-effectiveness, the Customer Communication Channel variable has a significant effect on Increased customer satisfaction, Customer The Communication Channel has a significant effect on Marketing operation advantages, the Customer relationship performance variable has a significant effect on Marketing Performance, the Increased customer satisfaction variable has a significant effect on Marketing Performance and the Social media marketing implementation capabilities variable has a significant effect on Customer relationship performance.

ABSTRACT With the rapid development of technology, the role of information systems is very important. One of the organizations that feel the benefits of an information system is government agencies. The process of deleting fixed assets is still using Microsoft Excel so its performance is still not effective. The problem that arises is when recording assets that will be deleted but the physical condition of the assets does not exist and another problem is that there are still many unrecorded assets for deletion so that employees have to look for asset data and become ineffective. This problem can be solved by designing an information system for the disposal of fixed assets using the waterfall and web-based model, the PHP programming language and MySQL as the database. The method used is the UML (Unified Modelling System) system modelling, namely Activity Diagrams and Use Case Diagram. The design of this information system aims to assist BPKAD employees in handling the asset write-off process and producing the required reports.   Abstrak Dengan adanya perkembangan teknologi yang pesat, peran sistem informasi menjadi sangat penting. Salah satu organisasi yang merasakan manfaat adanya sistem informasi yaitu instansi pemerintahan. Proses penghapusan pada aset tetap masih menggunakan Microsoft Excel sehingga kinerjanya masih belum efektif. Masalah yang muncul yaitu ketika pencatatan aset yang akan dilakukan penghapusan tetapi kondisi fisik asetnya tidak ada dan masalah lainnya yaitu masih banyak aset yang tidak tercatat untuk dilakukan penghapusan sehingga para pegawai harus mencari data aset tersebut dan menjadi tidak efektif. Masalah tersebut dapat diatasai dengan merancang sistem informasi penghapusan aset tetap dengan menggunakan model waterfall dan berbasis web, bahasa pemograman PHP dan MySQL sebagai databasenya. Metode yang digunakan  yaitu permodelan sistem UML (Unified Modelling Sistem) yaitu  Activity Diagram dan Use Case Diagram. Perancangan sistem informasi ini bertujuan untuk membantu pegawai BPKAD dalam menangani proses penghapusan aset dan menghasilkan laporan yang dibutuhkan.

This  research   was  conducted   at  Nostalgia   Restaurant   The  Sidji  Hotel Pekalongan which aims to analyze and explain the influence of food product quality and service on guest satisfaction  which is experiencing  poorly good conditions including color, appearance, portion, tecture, temperature and level of maturity of a food  product  not in accordance  with  guest  expectations  and  there  are some infrastructure services that do not meet the standards in providing services to guests. The research data were obtained through questionnaires and interviews. The sample used in the study was 100 respondents. The research results are expected to provide useful information for the manager and guest satisfaction. The data obtained were processed   using   descriptive   analysis   and   quantitative   statistical   analysis. Quantitative analysis uses multiple regression analysis to determine the effect of the independent variable on the dependent variable, model test, hypothesis testing, and however before the test is carried out, the validity and reliability tests are conducted first. The results of the regression analysis show that there is an increase in the quality of food products and services on guest satisfaction. Then the test results of multiple regression analysis show a significant F value, with a correlation value of determination  R2 square of 0.598. This shows that the quality of food products and services significantly affects guest satisfaction together with a close relationship of 59.8%. This shows that to increase guest satisfaction, it is necessary to increase the quality of products, both food and beverages served to guests, as well as excellent service in accordance with guest expectations.

Management of educational facilities and infrastructure has an important role regarding the quality of educational institutions where consumers can feel that the management of educational facilities and infrastructure has met expectations or exceeded expectations. It is also intended to attract as much interest as possible to the community towards MI Tawakkal and maintain the image and quality of MI Tawakkal Denpasar. The focus of this research is: (1) What is the management strategy for educational facilities and infrastructure at MI Tawakkal Denpasar?, (2) How is consumer satisfaction with education about educational facilities and infrastructure at MI Tawakkal Denpasar?. This study aims to: (1) determine the management strategy of educational facilities and infrastructure at MI Denpasar, (2) determine consumer satisfaction with education about educational facilities and infrastructure at MI Tawakkal Denpasar. The method used is a qualitative method, the data collection techniques used are interviews, observation, and documentation. Based on this research, it shows that: 1) The management process of school facilities and infrastructure in improving the quality of educational services at MI Tawakkal Denpasar starts from planning needs through open meetings with internal and external school parties, procurement with funding sources independently or from the government, inventory recording in the school Asset Book, use of facilities and infrastructure that are quite good and not complicated, periodic and routine maintenance, elimination of facilities that are not suitable for use, monitoring and reporting as evaluation material for the coming year, 2) Consumer satisfaction with education regarding the management of educational facilities and infrastructure in MI Tawakkal Denpasar is quite satisfied because it has quite complete facilities and excellent management of infrastructure.

Traditional houses scattered with various unique forms in the territory of Indonesia reveal a distinctive and unique local cultural identity in their states and display the richness of the traditional culture of the Indonesian nation. The diversity of traditional houses in this archipelago has a high artistic feel in architectural forms, motifs, and similarities in philosophy. Still, it is rich in architectural structures that differ from one place to another. The traditional housing group for the Sentani tribe in Ifale village is formed from the unity of three different kinship groups of indigenous peoples. The three kinships live one life together as the traditional Sentani people and still maintain the ancestral traditions passed down from generation to generation by adjusting to current life developments. The traditional house of the Sentani indigenous people has changed with the entry of knowledge and changes in people's lifestyles. The shift in housing does not affect the existence of their traditional residence, a nation's wealth that must be maintained and protected. This study aimed to study changes in building traditional Sentani houses on Lake Sentani in Jayapura Regency. The research method used in this research is descriptive in conducting data analysis using qualitative methods (field data) and quantitative (excel program and SPSS). The study results show that changes in the way of building the traditional houses of the indigenous people of the Senani tribe towards the process of building and using house construction for the period 1907-1925 and 2021 have changed from places formed by their ancestors to modern traditional houses. These changes are influenced by the increase in community economic growth, public awareness of environmental and human health, and construction use following the latest developments in construction technology.

Tujuan Penelitian ini adalah untuk mengetahui dan menganalisis adanya Manajemen Kasitif dan signifikan Kualitas Pelayanan service excelent terhadap kinerja Perusahaan PT Bank Perkreditan Rakyat Restu Klepu Makmur. Hasil penelitian menunjukkan bahwa secara parsial dan bersama-sama ada Manajemen Kasitif Makmur, sudah sesuai dengan misi yaitu mengetahui Standar Operasional Prosedur (SOP) khususnya dalam pelayanan ditujukan untuk memasarkan produkproduk, dan memberikan pelayanan prima kepada nasabah. Dalam menjalankan budaya kerja yang meliputi pelayanan prima, inovasi, keteladanan, professionalisme, Integritas, dan kerjasama sudah sesuai dengan SOP dan budaya kerja yang diterapkan dan diharapkan di BPR Restu Klepu Makmur. Para karyawan dalam memberikan pelayanan kepada nasabah juga sudah memperhatikan dan menerapkan strategi 5s, yaitu senyum, salam, sapa, sopan, dan santun. Kemudian saat melayani juga selalu memberikan edukasi produk, pelayanan, perhitungan margin, bagi hasil sampai manfaat perbankan. Penulis menyimpulkan bahwa manajemen pelayanan prima (service excellence) di BPR Restu Klepu Makmur, 80% sesuai dengan SOP yang ada.

The development of computers in the current era can help teachers improve human resources (HR), especially in the field of education. SPSS and Excel are statistical applications that can process teacher research data such as education management data and classroom action research data and so on. This community service (PKM) is carried out in the form of statistical application training (SPSS and Excel) as well as writing techniques and publication of scientific articles. Participants in this activity consisted of 21 teachers and employees of the Muhammadiyah Mamala High School in Central Maluku. The conclusion obtained in this activity is that activities that have been carried out in the form of training are considered very good (99%). All material that has been planned can be delivered, although due to time constraints there are some materials that are only presented in an outline. The participants' ability in mastering the material was considered very   1Jurusan Matematika FMIPA Universitas Pattimura, Ambon-Maluku         good (98%). This is based on the teacher's ability in training and trials in the form of classroom action research data processing using Excel and SPSS applications. In addition, from the results of the training given to the participants, it was found that all the training participants perfectly mastered the tasks given in the training.