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This study aims to see the application of web-based administrative system innovation in maximizing administrative services. Using a qualitative approach, data was collected through interviews and literature study methods. The results of the study indicate that web-based administrative system innovation results in effective and efficient resource management, good data processing and information access, and transparency in administrative management. The findings outlined in this article have an important impact on the development and improvement of education in Islamic boarding schools.

This study aims to analyze user satisfaction with the inventory management application for Regional-Owned Assets (BMD) at SMK Negeri 17 Jakarta using the SERVQUAL method. The application was implemented to enhance asset management efficiency, but challenges such as data inaccuracies and limited user skills hinder its effectiveness. The SERVQUAL method evaluates five service quality dimensions: tangibles, reliability, responsiveness, assurance, and empathy, by measuring the gap between user expectations and perceptions. The findings reveal that all service quality dimensions have negative GAP values, particularly in reliability and tangibles, indicating that the application has not fully met user expectations. Therefore, improvements in system reliability, application design, and technical training are essential to optimize the use of the application for effective asset management in the school.

Long queues at the polyclinic of RSUD RM DR Djoelham Binjai often cause inconvenience to patients and reduce service efficiency. This study aims to analyze the queuing system at the hospital's polyclinic using the Monte Carlo method, which is able to model uncertainty in patient arrivals and service times. With this method, it is expected that a more accurate picture of patient waiting time and queue performance can be obtained so that improvement measures can be identified. The data used in this simulation includes the number of patients who come and the service time in the polyclinic. Monte Carlo simulations are carried out to predict various queuing scenarios based on variations that occur in patient arrivals and service duration. The simulation results provide information related to the estimated average waiting time of patients, and the level of queue density. This study shows that the application of the Monte Carlo method is effective in providing a more measurable solution to minimize waiting time and improve service quality at the polyclinic of RM DR Djoelham Binjai Hospital. These results are expected to be a reference for hospital management in making strategic decisions related to the optimization of health services. With the average waiting time for patients in the queue is 10.59 minutes while the average patient time is 25.34 minutes.

The community service program implemented in Karang Tunggal Village, Tenggarong Seberang District, Kutai Kartanegara Regency, East Kalimantan, aims to strengthen breeders' capacity and support sustainable livestock development with the concept of assisted villages. Through a participatory and collaborative approach, this program involved ten livestock groups and twelve representatives from village officials, GAPoktan, field extension officers, sub-district officials, and the Agriculture and Livestock Service of Kutai Kartanegara district, with a total of 72 participants. The main activities include identifying needs, training, workshops, and discussions regarding sustainable livestock practices. The main focus of this program is the development of livestock areas, feed management, optimization of livestock production and reproduction, application of appropriate technology, and strategies to increase the competitiveness of livestock products. The results of this program show significant improvements in farmers' technical skills, feed stability through planting superior grasses and reduced dependence on commercial feeds. This program increases livestock productivity and income and encourages more sustainable and competitive livestock practices. These findings make Karang Tunggal Village a potential model for sustainable livestock development in East Kalimantan.

Public complaints are an important element in public services to determine public satisfaction with the implementation of public services. The Regional Representative Council of the Republic of Indonesia is an institution that represents regional voices and the interests of a region at the central level, as an institution representing regions the DPD RI is required to listen to aspirations and complaints submitted by regional communities. The aim of this research is to determine the management of complaints from regional community aspirations by the DPD RI. This research uses theory from Gorton (2005). The indicators used in this research are Quality Improvement, Openness to receive complaints, commitment, accessibility, responsiveness, transparency and responsibility, personal in nature. This research method uses qualitative descriptive techniques by collecting data from interviews, observation and documentation. The results of this research show that the principle of improving quality in the implementation of handling complaints from the public has been equipped with adequate facilities/infrastructure. On the principle Openness in accepting complaints means that DPD RI accepts all types of complaints from the public. On the principle commitment is that DPD RI is committed to every aspiration & complaint from the community. On the principle accessibility DPD RI provides access to the public to submit complaints through websites, applications, social media and by coming directly to the office. Responsiveness means that DPD RI does not discriminate in responding to every aspiration & complaint and DPD RI members use a pick-up and drop-off system to listen to aspirations or complaints submitted by the public. On the principle Transparency & Responsibility DPD RI will act transparently & responsibly towards every aspiration & complaint. On the principle Personal Characteristics DPD RI properly safeguards the identity/data of the complainant community.

This study examines the application of Quality Engineering methods to Micro, Small, and Medium Enterprises (MSMEs) through a community service program. Using a qualitative approach based on literature studies conducted via a webinar at Universitas Sehati Indonesia (USINDO), the research explores how systematic quality improvement strategies can be introduced and adapted for MSMEs to enhance product quality and competitiveness, this study analyzed scientific publications, community service reports, and quality improvement program documentation from 2019-2024. The findings demonstrate that Quality Engineering principles-including Quality Function Deployment (QFD), Seven Basic Tools of Quality, and Statistical Process Control (SPC)-significantly enhance product quality when adapted to SMEs' specific contexts. Case studies reveal improvements ranging from 29.5% to 97.92% across various aspects including customer satisfaction, food safety, and production efficiency. The research identifies key challenges in implementation, including technical knowledge limitations, resource constraints, and difficulties in maintaining long-term changes. The successful integration of Quality Engineering methods depends on active participation from SME stakeholders, approaches tailored to local contexts, and continuous post-program mentoring. This study contributes to developing an integrative framework that combines Quality Engineering principles with practical SME needs, supporting sustainable quality culture development in the SME sector.

The development in the business world with sharp competition makes companies have to think more or review their business strategies. Improvements in all areas are very important in the development of today's business world, such as increasing productivity, efficiency and service, all of which have become the key to increasing company excellence. To increase efficiency in purchasing activities can be achieved in many ways, one of which is the Just In Time purchasing system. Just In Time is a method that is essentially to reduce waste through purchases in the right amount and time supported by the best quality. According to the results of the discussion that has been carried out, it can be concluded that the factors contained in the Just In Time purchasing system can be applied at CV Prima Jaya because its application can make inventory costs more efficient. In addition, there were also obstacles to quantity, quality, and suppliers. All of that can be overcome by maintaining good relations with suppliers. The implementation of this Just In Time purchasing system cannot be done directly but must be gradual.

This research aims to analyze the mechanism for collecting and depositing parking fees at UPT Kepanjen. This research uses a qualitative approach with descriptive methods to provide an in-depth picture of the process of collecting and depositing parking fees. Data was obtained through interviews, observation and documentation involving various related parties, such as parking officers, UPT managers and parking service users. The research results show that the mechanism for collecting parking fees at UPT Kepanjen still faces several obstacles, such as a lack of transparency, a recording system that is not yet integrated, and minimal supervision. Apart from that, retribution payments also require improvements in terms of efficiency and accountability. This research recommends several improvements, including the application of information technology for recording and monitoring systems, increased training for parking officers, as well as stricter enforcement of rules to ensure parking fees are deposited on time and in accordance with established procedures. In this way, it is hoped that the mechanism for collecting and depositing parking fees at UPT Kepanjen can run more effectively and transparently, and provide an optimal contribution to regional income.

Traditional massage parlors have changed dramatically. Several traditional massage parlors in Indonesia have been in the spotlight in recent years due to the covert prostitution practices that occur in these places. This practice involves sexual services offered as part of traditional massage services, and it has become a serious problem affecting various aspects of society. The problem discussed is how the practice of covert prostitution in traditional massage parlors in Indonesia cannot be fully criminalized under Articles 296 & 506 of the Criminal Code and how criminal law is enforced against the practice of prostitution in covert massage parlors in Indonesia. The aim of this research is to analyze the practice of covert prostitution in traditional massage parlors in Indonesia which cannot yet be fully criminalized under Articles 296 & 506 of the Criminal Code and analyze criminal law enforcement against the practice of prostitution in covert massage parlors in Indonesia. The theories used in this thesis are law enforcement theory and legal certainty theory. The research method was carried out using a statutory approach which was carried out by examining all laws and regulations relating to the legal issues being handled as well as approaching cases that occurred in the practice of disguised prostitution in massage parlor activities. Problems in the Effectiveness of implementing Articles 296 and 506 of the Criminal Code in law enforcement against prostitution in massage parlors is very dependent on the joint efforts of various parties, availability of resources, and commitment to crack down on this crime consistently and fairly. According to the author, criminal law enforcement against the practice of prostitution in hidden massage parlors in Indonesia currently does not yet have full legal certainty in the application of Articles 296 and 506 of the Criminal Code and related laws. Furthermore, related to the law enforcement factor which is less than optimal, according to the author, the legal system in the crime of prostitution does not work properly, especially related to the legal culture of individual officers who have not made efforts to enforce the law. The suggestions in the research are the need for cooperation between the government, community sponsored organizations (NGO ),child protection institutions and civil society in dealing with the problem of prostitution and improving the legal culture or culture where there must be a mental improvement of government officials and law enforcement officials so that there are no more unscrupulous individuals playing in law enforcement efforts against hidden massage parlors under the guise of prostitution.

This research discusses the application of User Interface (UI) and User Experience (UX) principles in the development of hospital information systems to improve the quality of health services. The research method used involved qualitative and quantitative approaches with data collection through observation, interviews, and surveys. The results showed significant improvements in user experience, measured through access speed, satisfaction levels, and reduced user error rates. Operational efficiency was also shown to improve, especially in terms of scheduling, patient monitoring, and staff information exchange. This study concludes that implementing UI/UX can have a positive impact on user experience and operational efficiency in the context of hospital systems. Therefore, hospital system developers are advised to consider UI/UX principles as an integral strategy in the development of health information systems, in order to improve the overall quality of healthcare services

This study aims to explore the application of human resource management (HRM) strategies in improving the work motivation of the State Civil Apparatus (ASN). ASN work motivation is a critical factor that affects the performance of government organizations, the efficiency of public services, and the achievement of national strategic goals. In this context, various aspects of HR management such as recruitment, training and development, performance appraisal systems, and provision of incentives and rewards are identified as key factors that can increase ASN work motivation. This research methodology uses a qualitative approach through literature studies. The results showed that transparent and meritocracy-based recruitment, continuous training, and a fair and objective performance appraisal system are very influential in increasing ASN work motivation. In addition, the provision of appropriate incentives and rewards for work achievements has also proven effective in encouraging ASN enthusiasm and productivity. This study also revealed that a conducive work environment and inspirational leadership play an important role in building ASN's intrinsic motivation. The conclusion of this study confirms that strategic and integrated HR management is key to improving ASN work motivation, which in turn will contribute to improving the quality of public services and the effectiveness of government organizations. Practical recommendations from this study include the implementation of more inclusive HR policies, development of training programs relevant to ASN needs, and improvement of performance-based reward and incentive mechanisms. This research provides valuable insights for policymakers and HR managers in an effort to strengthen ASN motivation and performance in Indonesia.

This study aims to analyse the effectiveness of the implementation of the Government Internal Control System (SPIP) at the Tanjung Mulia Hilir Village Office. The method used is descriptive qualitative with the COSO (Committee of Sponsoring Organizations of the Treadway Commission) approach. Data was collected through interviews with the village secretary. The results showed that the Tanjung Mulia Hilir Urban Village Office has tried to implement ethical values and integrity, improve discipline through electronic attendance, and carry out main tasks and functions according to regulations. External supervision is carried out by the sub-district and neighbourhood security efforts through routine patrols. Internal communication makes use of instant messaging applications, while the community can submit complaints through the Head of Neighbourhood or the link provided. Community development and empowerment programmes are conducted through Musrenbangkel and the IPKK programme. Monitoring and evaluation is conducted through neighbourhood walkabouts. However, there is still a need to strengthen internal controls, optimise information technology, synergise empowerment programmes, and conduct more systematic monitoring and evaluation. With commitment and continuous improvement, it is expected that SPIP in Tanjung Mulia Hilir Village Office can realise effective, responsive, and public service-oriented governance.    

  The effectiveness and  efficiency of the production administration at  MSMEs MAMIN Pakis process needs to be supported by competent human resources.  The reason for the dedication is because the production administration system is not yet perfect. The aim is to provide practical knowledge of strategy and application of performance evaluation in a continuous improvement manner. Targets of a continuous structured work evaluation system and employee motivation in improving performance. The training process carried out, namely manual data collection, structured recording of integrated production application program input for each department, provides important insight and becomes the basis for progress so that the discipline of manual data input and programs becomes an error controller.  Activities processed from analysis of errors in inputting service release materials increase success and insight into production administration performance in a sustaainable manner.

Hospitals, as institutions providing healthcare services, must maximize technological advancements. One such advancement is the use of SIMRS (Hospital Management Information System) in accordance with the Indonesian Minister of Health Regulation No. 82 of 2013. The use of SIMRS is predicted to enhance the hospital's efficiency, effectiveness, professionalism, performance, as well as access and services. Nurses' satisfaction in using SIMRS will impact the improvement of patient care quality. One method to evaluate user satisfaction with SIMRS is EUCS (End User Computing Satisfaction), developed by Doll and Torkzadeh, which consists of five dimensions: content, format, accuracy, ease of use, and timeliness. This study aims to determine the relationship between the application of the EUCS method and nurses' job satisfaction in the use of SIMRS at RSUD dr. Doris Sylvanus Palangka Raya. Methods: This research is correlational, employing a cross-sectional design. Respondents were selected using purposive sampling and the chi-square statistical test was used. The sample consisted of 175 inpatient nurses at RSUD dr. Doris Sylvanus Palangka Raya. Results: The chi-square statistical test showed a p-value = 0.000, or a significance level of p < 0.05, indicating that there is a relationship between the application of the EUCS method and nurses' job satisfaction in the use of SIMRS at RSUD dr. Doris Sylvanus Palangka Raya. Conclusion: Effectiveness and efficiency are the primary goals of SIMRS usage, which creates convenience and transparency, ultimately expected to enhance nurses' job satisfaction.

This qualitative study examines the effectiveness of logistics education within Indonesian transportation institutes' multimodal transportation programmes. Fifty cadets were analysed, revealing a positive perception of logistics education's importance and its significant impact on student competency and operational efficiency. Themes emerged highlighting cadets' strong understanding and application of logistical principles, leading to tangible improvements in transportation costs, service quality, and work processes. The findings underscore the critical role of logistics education in preparing students for careers in the transportation sector and improving the efficiency and sustainability of transportation systems. Recommendations include curriculum enhancement, professional development for educators, industry engagement, and the integration of technology. By implementing these recommendations, educational institutions can better align their programmes with industry needs and ensure graduates are equipped to address the sector's challenges. This research contributes to the discourse on transportation education, emphasising the importance of logistics education in shaping the future of multimodal transportation in Indonesia and beyond.

The function of computers in government is seen from government activities that have begun to implement e-Government system, where each region, government agencies already have their own information system, or better known as e-Government. Implementation of e-government is certainly to improve service to the community. The use of computers at the level of village government is currently more focused on the use of Microsoft office programs both Microsoft word, excel and power point. This program is preferred for improvements in administrative services such as the making of invitations, certificates, letters of moving, APBDES, reports on financial statements and others. Thus it is natural that every village device capable of using Microsoft office program both Microsoft word, excel and power point besides important is also the basic operation of computer. The condition of the community in Jumantono district is classified as society whose level of education is increasing, so it has demand for high quality of service in various ways. In terms of the ability to handle administration and documentation of village data, the average is still classified as not yet maximal, as evidenced from the results of random observations of 11 villages in Jumantono district, it is known that the village administration system has not been all using computer equipment but still done manually, each village government has been equipped with a computer but the device can not be utilized optimally because not all village devices have the ability to operate it. this devotional activity is to provide understanding to the Village's tools in Jumantono district by equip themselves with computer skills in operating Microsoft Excel, and Microsoft Power Point, well to improve quality village administration so as to improve the effectiveness of services to the public. Microsoft Excel (MS-Excel) is the most popular and most widely used spreadsheet application program. Village Devices in Jumantono district is one part of government employees who also provide village administrative services to the community. Keywords: administration, Microsoft Excel, Microsoft Power Point

The Indonesian Nursing Diagnosis Standard (SDKI), Indonesian Nursing Outcome Standard (SLKI), and Indonesian Nursing Intervention Standard (SIKI) are standardized nursing documentation systems designed to improve the quality of nursing care. The training on the application of SDKI, SLKI, and SIKI at PKU Muhammadiyah Karanganyar Hospital aims to enhance nurses' understanding and skills in systematically, accurately, and evidence-based nursing documentation. The training methods included lectures, discussions, and hands-on practice in applying SDKI, SLKI, and SIKI to real cases. Evaluation results showed a significant improvement in participants' understanding and skills after completing the training. The implementation of SDKI, SLKI, and SIKI is expected to enhance nursing documentation efficiency and improve the quality of nursing services in the hospital.

This comprehensive review synthesizes findings from various journals on the management of quality and service in laboratory units within the healthcare context. The synthesis reveals the importance of service quality and its impact on patient satisfaction and service effectiveness. Key findings include the positive influence of service quality dimensions such as reliability, physical evidence, and friendliness on patient satisfaction. Additionally, the interconnection between service quality and adherence to health standards and regulations is emphasized, underlining the significance of compliance for service improvement. External factors, such as government regulations and health policies, are identified as potential influencers of service quality, adding complexity to quality management. Practical implications for healthcare policies and practices are highlighted, suggesting improvements in human resource training, service processes, and infrastructure. Recommendations include strengthening human resource training through regular and ongoing programs, optimizing service processes by thorough workflow evaluations, and ensuring strict compliance with health standards. Furthermore, the integration of technological innovations is proposed as a progressive step toward enhancing service efficiency and result accuracy. The implementation of laboratory information systems, modern equipment, and related applications is suggested to advance service quality. The establishment of a regular monitoring and evaluation system, including internal audits, routine performance reviews, and patient feedback collection, is crucial for continuous improvement. Collaboration with external entities, such as health oversight agencies and laboratory professional associations, is advocated for robust guidance and support. Encouraging research and innovation in quality management and laboratory service is recommended to enhance understanding of new technology applications, quality maintenance strategies, and policy impact evaluation. By implementing these suggestions, laboratory units are expected to continually enhance service quality and ensure optimal patient satisfaction.

The research examines the marketing system and a simple accounting bookkeeping transaction-based online web 2.0. The system Web 2.0 is used as trend center of the SMEs RiauMelayu songket to promote their products as well as typical local wisdom elevates the Melayu Songket. The success of SystemWeb 2.0 is themodel ofweb-based marketing system with simple accounting bookkeeping can run effectively and efficiently, which is built with each character SMEs Riau Melayu songket. The purpose ofthis systemof Web 2.0 is good customer in teraction to the system.Consumers SMEs are willing to share knowledge songket product and satisfied with the service of the products such as ease of payment because it supported a good simple accounting bookkeeping. Some of the SMEs to transform knowledge into innovative products or services. This research use sample consisted of 45 people from SMEs Riau who act as the owner, co-owner, accounting, labor, marketing, songket weavers scattered in the RIAU area. The data are taken with the collecting of data into observation, interviews and questionnaires central. Selection of samples by using purposive sampling.The method is a descriptive to explore Marketing Model and application of financial records Riau SMEs based on systemweb 2.0. The result of the research Indicated integrated system that combines all the elements of art and Riau Melayu culture and its financial records in a web site that is easily accessible web bases or very useful. This is not only aimed at the improvement of the economy craftsmen and merchants SMEs Riau Melayu batik and songket, but also it’s means of promotion, enhancement obedient bookkeeping, as well as increased regional revenue for the province of Riau