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Hospitals worldwide are increasingly concerned about the performance of outpatient services, which contribute significantly to their revenue and are projected to surpass inpatient services in importance. As the demand for medical care continues to grow, outpatient services could generate even greater financial returns for hospitals. This study aims to evaluate patient service wait times at Stella Maris Hospital Makassar's outpatient department using the lean methodology. A mixed-methods approach was employed, involving the measurement of wait times for 100 patients and interviews with eight informants, including the head of the outpatient department (1 person), admission officers (3 individuals), the hospital director (1 person), and nurses (3 individuals). The interview data were analyzed through processes of data reduction, visualization, and conclusion formulation. A patient care process flowchart was created to assess data quality. Findings indicate the absence of an integrated hospital information system (SIMRS), leading to issues such as long queues at the pick-up counter, delays in doctor availability, and inefficiencies in order processing. Recommendations include integrating SIMRS across the hospital, implementing system improvements, and quantifying outcomes for effective decision-making.  

Health centers have an important role in providing effective and efficient health services to the community. However, the problem of long and unorganized queues often hinders the quality of service. This study aims to design and implement a web-based queue management system at the Stabat Lama Health Center. The methods used include system requirements analysis, database design, and software development. This system allows patient registration, queue number retrieval, and automatic patient calling, thereby reducing waiting time and increasing operational efficiency. The implementation results show that this system is able to create a more orderly service flow, minimize errors in the queuing process, and increase patient satisfaction. With the integration of information technology, this system is expected to support the transformation of more modern and responsive health services.

The XYZ Health Center faces challenges in managing the outpatient registration process manually, often resulting in long queues, extended waiting times, and data inaccuracies. To address these issues, this study aims to design and develop an Android-based outpatient registration application. The application is intended to simplify the registration process for patients, allowing them to register for visits without needing to visit the health center in person, while also enabling healthcare staff to manage patient data more efficiently. The methodology employed in this study includes requirements analysis and system design using the Unified Modeling Language (UML). The application features online registration, doctor schedules, visit reminder notifications, and patient data management. This study concludes that the Android-based application can serve as an effective and efficient solution for improving health center services. Further development is recommended to enable integration with other healthcare systems.

This research aims to develop strategies for SI/TI Cafe Ungu to improve operational efficiency and competitiveness. Cafe Ungu is still struggling to integrate technology, so some business processes are still done manually and are less efficient. The method used to analyze the internal and external conditions of the company, as well as the SI/TI conditions, is Ward and Peppard with a qualitative approach through interviews and observations. SWOT Analysis, Value Chain, PEST, and McFarlan Strategic Grid are components of the method used to determine the appropriate application for Cafe Ungu. The analysis results show that automated bookkeeping, web-based inventory management, and centralized POS systems can improve data accuracy and operational efficiency. Additionally, it is recommended that the customer experience be improved with a digital queue system and modern payment methods. By implementing this strategy, Cafe Ungu is expected to adapt to market changes and enhance its competitiveness. Thus, the SI/IT strategy based on the Ward and Peppard method successfully supports Cafe Ungu's long-term goals.

The “AntriSmecone” queuing system was implemented in the PPDB process at SMK Negeri 1 Purwokerto to improve efficiency by up to 70%. However, the system encountered several issues, such as race condition conflicts in queue numbers and code execution errors caused by automatic translation. This study employs the IT-IL V3 framework, focusing on the Service Operation domain to analyze IT service management, particularly in the subdomains of incident management and request fulfillment. The research methodology includes interviews, observations, questionnaire distribution, and literature studies. The analysis results indicate that the system's maturity level is at level 4 (Managed and Measurable), with an average score of 3.74. The system has structured and monitored procedures, allowing deviations to be effectively addressed. Recommendations were formulated to optimize incident management and fulfill user requests. This study contributes to the development of the “AntriSmecone” system to ensure service quality and efficiency in the PPDB process.

Since early 2021, the population administration service in Bandung Regency has been supported by service innovations implementation through an online service system, with the presence of the SAKEDAP application. Hence, the Population and Civil Registration Office of Bandung Regency makes use of Information and Communication Technology as an application of Agile Governance in order to deal with the dynamics of the environment. Nevertheless, at the implementation level of the newest version of SAKEDAP application, the limit of the Q-Ban is only 150 queues a day from 4,000 applicants per day. To tackle these problems, outreach should be tailored through a broad range of accessible media platforms, the recruitment of IT specialists to assure the strength of the system and the ability to increase capacity when necessary. Such measures, which, will enhance public understanding and easier access to services, are consistent with the ideals of the good governance which espouses efficiency and responsiveness. The objective of this study is to discover and analyze Agile Governance based Integrated Population Queue System Service in the Population and Civil Registration Office of Bandung Regency. Observer-participant, in-depth interviews and document review were the main data collection techniques used. In addition to Good Enough Governance, business- driven, Human Focused, Based on Quick Wins, Systematic and Adaptive Approach, Simple design and Continuous Responsiveness, based on the research conducted, the researcher found the responsiveness factor or the ability factor, which is intended to help and provide fast service to customers with clear information and can support the successful implementation of Agile Governance.

Clean water is a basic need that is also the right of every citizen, especially related to social and economic rights. This shows that the availability of clean water is one of the main needs that must be met, because its role is very important in supporting various community activities in various fields of life. Village funds are funds sourced from the State Revenue and Expenditure Budget (APBN) intended for villages that are transferred through the district/city Regional Expenditure Budget (APBD) which is used to finance the implementation of government, implementation and development, community development and community empowerment. Oelnaineno, Takari District, Kupang Regency. This research is empirical research, namely with data in the field as the main source of data such as interviews and observations. Based on the results of the research that has been carried out, it is obtained that: (1) The management of village funds by the Oelnaineno village government in meeting the community's needs for clean water has been carried out in accordance with procedures and gradually, this is marked by the creation of mini reservoirs and reservoirs in each hamlet. (2) Factors that affect the Oelnaineno village government in allocating village funds to fulfill the rights of the people of Oelnaineno village to clean water are: (a) Legal factors, namely the absence of village regulations, in the Perkades the rules related to clean water are still broadly defined. (b) Law enforcement factors, the Oelnaineno village government does not provide socialization related to clean water on a regular basis. (c) The factor of facilities or facilities is the very lack of spring water sources in Oelnaineno village, the water reservoirs made by the village government are still few so that people have to queue when taking water, there is no drilled well as a source of clean water that can survive during the dry season. (d) Community factors that are less active in helping the village government at the planning stage to the implementation of clean water handling in Oelnaineno village

The Samsat Digital application is designed to improve efficiency and transparency in the management of motor vehicle taxes in South Sumatra. The main goal is to provide the best service to the public using information technology. The Samsat Digital application is an innovative solution that aims to make it easier for the public to access motor vehicle tax administration services. This application provides various features that allow users to make vehicle tax payments, check tax status, extend STNK, and search for information related to Samsat services online. Through mobile application-based technology, Samsat Digital seeks to reduce long queues at Samsat offices, increase time efficiency, and provide a more practical user experience. This system is equipped with secure authentication features, tax payment reminder notifications, and integration with various digital payment methods such as e-wallets, mobile banking, and credit cards.Keyword : Aplikasi Samsat Digital.

This study aims to design a mobile-based motorcycle workshop reservation application using the Design Thinking method to enhance user efficiency and convenience in accessing vehicle maintenance services. Data collection was conducted through a Google Forms survey of 32 respondents, providing insights into user needs, such as a reservation system, spare parts catalog, and digital payment methods. The results show that the reservation system is a primary need to reduce long queues, while the spare parts catalog feature offers convenience in accessing real-time product information. Digital payment methods were also identified as essential for more practical transactions. Through the Design Thinking approach, this application is expected to provide an innovative solution that meets user needs and increases satisfaction with motorcycle workshop services

Pesantren, as the oldest Islamic educational institutions, face complex challenges in environmental health management, primarily due to high residential density, limited sanitation infrastructure, and varying practices of Healthy and Clean Living Behaviors (PHBS). Although the religious concept of taharah (purity) serves as a foundation for cleanliness, there is a lack of in-depth research examining the integration of religious values, infrastructure conditions, and management systems in shaping the daily hygiene experiences of santri (students).This study aims to explore the santri's experience regarding environmental health management in pesantren, focusing on the integration of hygiene, sanitation, and Islamic religious values, while also identifying factors and challenges related to PHBS practices. This qualitative research, utilizing a descriptive phenomenology design, collected data through in-depth interviews with three female santri informants (with 8–9 years of boarding experience). Data analysis was conducted using the six-phase thematic analysis method by Braun & Clarke (2006).The study identified five main themes: (1) Infrastructure is quantitatively adequate but faces operational issues (queues, seasonal clean water scarcity); (2) PHBS practices show positive behavioral changes (self-reliance) but waste management remains traditional; (3) The religious value of taharah acts as a strong intrinsic motivation; (4) The management system involves multi-level roles (kiai-ustaz-administrators) that face consistency challenges; and (5) Main obstacles include limited facilities, varying levels of santri awareness, and disparity in educational programs. Poskestren (Pesantren Health Post) represents an institutional effort to provide basic health services.Environmental health management in pesantren requires a holistic approach, integrating infrastructure improvement and sustainable waste management systems, alongside developing education that unites Islamic religious values with modern health knowledge. Optimizing the religious strategy and strengthening national monitoring/standardization systems are key to program sustainability.

At this time the delay time that occurs on the DT-30T conveyance is 174 minutes and the DT-40T is 188 minutes. The biggest cause of delay time is the queue at the scales, namely on the DT-30T it is 80 minutes and the DT-40T is 85 minutes, thus causing actual productivity. The DT-30T was only 5.6 tons/hour and experienced a production loss of 0.4 tons/hour and the actual productivity of the DT-40T was only 6.9 tons/hour and experienced a production loss of 1.1 tons/hour. The aim of this research is to analyze the amount of delay time, production loss before and after improving the queue on the scales and how to reduce the queue time for scales on the DT-30T and DT-40T transportation equipment After processing the data, we obtain the Delay time on the DT-30T transport equipment after repairs the weighing queue is 33 minutes and the DT-40T is 28 minutes. The actual production of DT-30T after improvements to the weighing queue was 7 tons/hour and there was no production loss. Meanwhile, the actual production of the DT-40T after repairs was 9 tons/hour and there was no production loss.

In this era of globalization, technological progress is growing very rapidly, one of which is in the health sector. The development of various technologies makes it easier in the health sector, one of which is in the registration section. Bandar Lampung Adventist Hospital is one of the hospitals that utilizes technological advances using the Mobile JKN application. To achieve the goal of using the online registration system, 5 elements of management or management facilities are needed, namely: man, money, material, machine, and method. The purpose of this study was to review the use of an outpatient online registration system at the Adventist Hospital in Bandar Lampung. This research was conducted with quantitative descriptive methods, data collection instruments using observations and checklist sheets. From the observation that the man element in the use of the online registration system is not appropriate, this is seen from the HR in charge of the registration section is not a PMIK and of course does not have a medical record STR, the money element in the use of the online registration system is in accordance with this in terms of the budget for the use of an online registration system, the material element is also in accordance with this in terms of several machines used such as the presence of stable WiFi, queue card printing machines, computers, telephones, and televisions that are used as monitors, the machine elements are in accordance with this in terms of their presence an adequate WiFi network in the running system and a registration application system in the form of the Mobile JKN application. And the elements of the method are also in accordance with this in terms of the SOP for online outpatient registration and the registration procedure that is already running.

Long queues at the polyclinic of RSUD RM DR Djoelham Binjai often cause inconvenience to patients and reduce service efficiency. This study aims to analyze the queuing system at the hospital's polyclinic using the Monte Carlo method, which is able to model uncertainty in patient arrivals and service times. With this method, it is expected that a more accurate picture of patient waiting time and queue performance can be obtained so that improvement measures can be identified. The data used in this simulation includes the number of patients who come and the service time in the polyclinic. Monte Carlo simulations are carried out to predict various queuing scenarios based on variations that occur in patient arrivals and service duration. The simulation results provide information related to the estimated average waiting time of patients, and the level of queue density. This study shows that the application of the Monte Carlo method is effective in providing a more measurable solution to minimize waiting time and improve service quality at the polyclinic of RM DR Djoelham Binjai Hospital. These results are expected to be a reference for hospital management in making strategic decisions related to the optimization of health services. With the average waiting time for patients in the queue is 10.59 minutes while the average patient time is 25.34 minutes.

This study aims to analyze the Level of Service (LoS) at the international departure terminal facilities at I Gusti Ngurah Rai Airport, Bali, in accommodating the growth of passenger traffic. Referring to IATA standards, PM 178 of 2015, and PM 41 of 2023, this research evaluates the performance of facilities such as passenger and baggage screening, check-in, immigration, and waiting areas. The research method used is qualitative, with data collected through observation, interviews, and documentation. The results show that the international departure terminal facilities meet the established service standards and are capable of handling passenger congestion during holiday seasons (high season and peak season). Efforts made by airport management include terminal expansion, queue management, and the enhancement of security systems with the latest technology. In conclusion, the Level of Service at I Gusti Ngurah Rai Airport is categorized as good and complies with existing standards, but infrastructure development is still needed to accommodate future increases in passenger numbers.

Hyperthermia is a condition characterized by symptoms such as dehydration, muscle spasms, dizziness, weakness, nausea, vomiting, and fatigue, which can harm the patient's condition. The causes of hyperthermia can vary, ranging from lack of fluids to excessive physical activity. RSU Putri Bidadari has doctors who are experts in treating various diseases, including hyperthermia. However, several obstacles often occur in the direct consultation process, such as long queues, long distances, limited time, and costs. Therefore, a technology-based system is needed that is able to manage hyperthermia symptom data and help diagnose the disease early, so that patients can get information and early treatment quickly. This method is used to manage the symptoms selected by the patient to determine the possibility of the disease with a high level of confidence. Based on the analysis of the selected symptoms, this system is able to produce the most accurate diagnosis with the case of hyperthermia type Heat exhaustion, with a confidence level of 50.26%.

This Article Review for aims to analyze the effectiveness of dynamic programming as a tool to improve robust queue management strategies in service systems. Dynamic programming is an optimization technique used to determine the optimal solution to problems that can be broken down into smaller problems. Explore how dynamic programming can be used to improve queue management strategies, including reducing wait times, improving resource allocation, and increasing system efficiency. The research is based on an analytical model that combines dynamic programming with row theory Immune-waiting, includes mathematical and experimental analysis to evaluate the effectiveness of these strategies in different applied contexts. The research aims to provide practical insights on how dynamic programming can be used to improve the performance of SOA systems and to provide recommendations for improving management strategies.

This study aims to explore the foundation of code in the C++ programming language with a focus on data structures. Data structures are a fundamental component in efficient and effective software development. This literature review explores various types of data structures implemented in C++, including arrays, linked lists, stacks, queues, hash tables, and trees. An analysis is conducted on the basic principles and implementation of these data structures in the context of C++, taking into account the strengths and weaknesses of each structure. In addition, this study also discusses the evolution and comparison of data structure implementations from the perspective of performance and algorithm complexity. The results of this study provide in-depth insights into how data structures can affect the design and efficiency of C++ applications, as well as provide guidance for software developers in choosing the most appropriate data structures for their specific needs. The conclusions of this study highlight the importance of a deep understanding of data structures in software development and their contribution to the success of software projects.

Puskesmas is a functional health organization as well as a center for community health development. The Klender urban health center currently uses an online registration system and offline registration. This study aims to determine the online and offline outpatient registration system at the Klender Village Community Health Center in 2023. This research is a qualitative research. In this study, researchers directly observed the process of outpatient registration. Retrieval of research data is done by observation and interviews with registration officers. The results of the study found that online registration uses the Jaksehat application, patients do not need to come to the health center to register, patients come to the health center to validate queue numbers to the polyclinic only. Calling patients who register online is prioritized with a system of calling queue numbers 1-5, 11-15 and so on. Offline registration is done by having patients come directly to the puskesmas and queue to register. For calling patients, register offline after patients register online with queue numbers 6-10, 16-15, etc. The problems found in registration were the separate queues for patients who registered online and offline and there was a mismatch in calling patients according to the serial number of the queue. The conclusion in this study is that online registration of outpatients uses the Jaksehat application and offline registration is carried out using the system used by the puskesmas. It is expected that the puskesmas will separate the queues of patients who have registered online with patients who have registered offline.    

A queue is a waiting line from a service facility. Long queues are caused by the number of consumers who come more than the number of service facilities, it is necessary to apply a queuing model to overcome long queues. This research was conducted at Mc Donald's Jimbaran fast food restaurant because the fast food restaurant is located in a tourist and lecture area, causing queues. The current condition at Mcdonald’s Jimbaran there are more than one service facility, the discipline of the first come first service (FCFS) queue is in accordance with the single-phase multi-channel. After analyzed with data  from 31 May 2022 to 06 June 2022 for 7 days. Based on the results of the analysis obtained, it can be concluded that at lunch time requires 4 services while at dinner time only requires 2 service.  

Respiratory tract disease is a common condition that can affect anyone regardless of age. Starting from relatively mild symptoms to alarming symptoms. Although some respiratory diseases are not life-threatening, they should not be taken lightly as they can cause serious complications. What often happens is that it is difficult for a patient to see a specialist doctor because of the limited number of respiratory specialists who cannot fully serve patients, so people often have difficulty if they want to consult directly. This triggers the habit of the community to treat complaints on their own with simple drugs bought freely at drugstores or pharmacies without knowing for sure the disease they suffer, as well as the length of waiting for queues, consultation fees that are quite expensive and not everyone has a short distance to the hospital prefer not to go to a specialist. Like other organs of the human body, breathing is also prone to various diseases. Respiratory organs will be disrupted and can even cause death. By using the Naïve Bayes method above, it is known that the diagnosis of respiratory disease is that the young female patient is diagnosed with a type of respiratory disease called Farangitis (P05) with a percentage of 47.44%.