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Yuliana Yuliana; Ismail Ismail; Puguh Aji Hari Setiawan

Jurnal Hukum, Pendidikan dan Sosial Humaniora 2024 Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

This research examines the liability of notaries for authentic deeds under the UUJN. While the UUJN does not specifically regulate criminal sanctions for notaries, the Criminal Code can be applied. Violations by notaries can lead to lawsuits against the Ministry of Law and Human Rights. The UUJN regulates the guidance and supervision of notaries by the Notary Supervisory Council and MKN. The primary focus of this research is the final decision of the Regional Notary Supervisory Council regarding administrative sanctions as outlined in Article 73 of the UUJN. The research methodology employed is a normative juridical legal research approach. The legal materials utilized in this research include primary legal materials, secondary legal materials, and tertiary legal materials. The results of the research indicate that the legal protection efforts of the community, particularly those who feel harmed by notaries in the context of notarial acts that indicate criminal acts, are carried out through a form of reactive protection, namely the filing of complaints with the Notary Supervisory Panel. The evidence presented to the Regional Notary Supervisory Panel, the district courts in civil cases for compensation and law enforcement officials (Police) in criminal cases, demonstrates the existence of evidence that can be used to support claims of criminal acts by Notaries. However, the Decision of the Regional Notary Supervisory Panel only imposes Administrative Decisions on Notaries who indicate criminal acts with verbal or written warnings.

Ellyn Patadungan; Marniati Marniati

Journal Economic Excellence Ibnu Sina 2024 STIKes Ibnu Sina Ajibarang

Abstract : Analysis of the level of community satisfaction with services at the Bonggakaradeng District Office, Tana Toraja Regency. The problem in this study is how the Level of Community Satisfaction with the Services obtained at the Bonggakaradeng District Office.  This study uses a quantitative descriptive research method. The type of data used is primary data obtained through observation, questionnaire filling and documentation while secondary data is obtained from records, books and report documents related to the problem being researched. The method in this study is quantitative descriptive analysis. The results of this study show that the value of the Community Satisfaction Index (IKM) for services at the Bonggakaradeng District Office is 3,192 with a conference number of 79.8, so the service performance is in the category of good service quality. The results of the 9 indicators of the Community Satisfaction Index are as follows: (1) the service company has an IKM value of 78.18 with the good category, (2) the ease of service procedures with a value of 77.72 with the good category, (3) the speed of service time has a value of 71.35 with the poor category, (4) the service cost/tariff with a value of 100.00 with the very good category, (5) the suitability of the service product with a value of 79.09 with the good quality category, (6) the competence of the officers has a value of 78.62 with good quality, (7) the behavior of officers in providing services has a value of 77.25 with good quality, (8) the quality of infrastructure facilities has a value of 76.35 with poor quality and (9) the handling of service complaints has an IKM score of 86.8 with good quality.

Natria Aminarti; Rayyan Firdaus

Jurnal Penelitian Manajemen dan Inovasi Riset 2024 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

PT PLN (Persero) UP3 Binjai is one of the PLN units that supply electricity to the community. Digital services launched by PLN in the form of PLN Mobile continue to be developed to meet customer needs and satisfaction as well as ease of access. The purpose of this study was to determine the development of efficient customer service through the use of PLN Mobile in UP3 Binjai. The literature review method is used to collect research data by using literature studies to collect materials from books and scientific journals regarding the use of PLN Mobile. From the results of the study, the PLN Mobile application provides benefits for the UP3 Binjai community to find solutions to customer electricity problems, ranging from applying for new electricity installations, checking bills, switching power, responding to complaints and power outages, to purchasing electricity tokens. However, there is a weakness, namely when customers check their bills, customers cannot see information on how much Rupiah is charged, only the month billed. This PLN Mobile application will also have a positive impact on customers and PLN employees because it is more efficient and saves time and energy for customers and employees in resolving customer complaints.

Deny Erfin; Arrozi Adhikara; Anastina Tahjoo

Jurnal Kesehatan dan Kedokteran 2024 Lembaga Pengembangan Kinerja Dosen

To produce employees who have good quality and have a professional attitude, it is necessary to carry out good management, in order to increase the company's economic resources. Previously reported by RSUP Dr. Sitanala has a leader with a leadership style where all provisions are based on the leadership's provisions, optimizing public stigma regarding leprosy-oriented services that have not reached the expected target, a lack of visits which has an impact on the remuneration system being less than optimal, performance indicator values ​​that have not reached the target, lack of Community satisfaction is still relatively high in the community satisfaction index survey. The aim of this research is to analyze the influence of leadership style and remuneration systems on improving employee performance at RSUP Dr. Sitanala Tangerang with work culture as an intervening variable. Research method the research design used was a survey with an explanatory causality approach. The population used is all employees who have the status of Civil Servants (PNS) at RSUP Dr. Sitanala, numbering 340 people. The sample in this study amounted to 183 people, the sampling technique used was accidental sampling. There is a direct and significant influence between leadership style and remuneration on work culture, there is an indirect influence of leadership style on employee performance, there is a direct influence of remuneration on employee performance, work culture directly has a significant influence on improving performance and the remuneration system has a direct influence towards improving performance without going through work culture. For hospitals, hospital leaders should always monitor each work unit both from an objective and subjective performance perspective as well as from the individual employee perspective so that they can find out directly what the obstacles, complaints and needs of individual employees are in carrying out teamwork in each work unit at once. can control the continuity of performance of each individual employee as a work culture within the team in the unit so that it is hoped that organizational goals will be achieved optimally. For other researchers: It is hoped that further research can further analyze other aspects and influences that can achieve organizational goals with a wider range of respondents. There are still many other aspects and influences that could possibly be used as research targets for development at the hospital in question.

Fidia Wati; Putri Kemala Dewi Lubis; Uswatul Akmalia; Mery Kristiani Susanti Simanjuntak

SABER : Jurnal Teknik Informatika, Sains dan Ilmu Komunikasi 2024 STIKes Ibnu Sina Ajibarang

This study aims to analyse the effectiveness of the implementation of the Government Internal Control System (SPIP) at the Tanjung Mulia Hilir Village Office. The method used is descriptive qualitative with the COSO (Committee of Sponsoring Organizations of the Treadway Commission) approach. Data was collected through interviews with the village secretary. The results showed that the Tanjung Mulia Hilir Urban Village Office has tried to implement ethical values and integrity, improve discipline through electronic attendance, and carry out main tasks and functions according to regulations. External supervision is carried out by the sub-district and neighbourhood security efforts through routine patrols. Internal communication makes use of instant messaging applications, while the community can submit complaints through the Head of Neighbourhood or the link provided. Community development and empowerment programmes are conducted through Musrenbangkel and the IPKK programme. Monitoring and evaluation is conducted through neighbourhood walkabouts. However, there is still a need to strengthen internal controls, optimise information technology, synergise empowerment programmes, and conduct more systematic monitoring and evaluation. With commitment and continuous improvement, it is expected that SPIP in Tanjung Mulia Hilir Village Office can realise effective, responsive, and public service-oriented governance.    

Kartinasari Ayuhikmatin Sekarjati; Toto Rusianto; Andrean Emaputra; Argaditia Mawadati; Agus Hindarto Wibowo +2 more

Jurnal Hasil Kegiatan Bersama Masyarakat 2024 Asosiasi Riset Ekonomi dan Akuntansi Indonesia

UKM Wintolo is a small and medium business that produces molds using liquid aluminum as the base material. UKM Wintolo has 3 workers with different age ranges. When initial observations were made, it was seen that the position and posture of workers when working were not neutral and not ergonomic, so community service activities were carried out at UKM Wintolo with the theme of improving processes and work environments in accordance with ergonomics rules at UKM Wintolo. This activity was carried out for 2 days, namely the first day was carried out by providing socialization material according to the theme of the activity, and taking measurements using the anthropometric method in making work facilities. The work facilities that have been refurbished include work chairs that are used for the mold preparation process and the process of taking mold results. On the second day, the products that had been made for these two activities were handed over. Community service activities are carried out to avoid musculoskeletal disorder (MSDs) complaints and this will subsequently have an impact on increasing worker productivity. Through this activity, it can be seen that there is a change in the position and posture of workers while working.

Dede Komarudin; Aditya Nanda Pratama; Dwi Anggraeni; Nafiatul Nurazizah; Pamela Khristi +2 more

Perigel: Jurnal Penyuluhan Masyarakat Indonesia 2024 Universitas 17 Agustus 1945 Semarang

Real Work Lectures (KKN) are university extracurricular activities that combine the dharma of education, research and community service in one activity. Indonesian people are used to using medicines as an effort to prevent, control or cure disease, especially during the current pandemic. However, many people often experience minor health complaints such as dizziness, fever and stomach ulcers. The low level of light services using drugs from the over-the-counter and over-the-counter drug classes is limited. It is hoped that this real work lecture (KKN) activity can increase the interest and understanding of residents in the Pulau Pramuka sub-district regarding the DAGUSIBU Effort movement for good and correct medicine and the use of marine biota to improve health, increase intelligence through the consumption of independently processed products that have high protein. The method used in this activity is a socialization method involving the community and various groups at the student level. The results obtained are that this program has run well through various programs held such as health checks, workshop activities, phytochemical screening activities for marine biota of the Ulva lactuca seaweed type, as well as DAGUSIBU extension activities.

Ujang Kurniawan; Fanny Iswarini Nur T; Afrini Afrini; Dwi Putriana N. Kinding

Jurnal Pengabdian Masyarakat 2024 Lembaga Pengembangan Kinerja Dosen

Considering the abundance of underutilized local feed materials, particularly large amounts of agricultural waste that have yet to be optimized as a feed source, the production of feed snacks is expected to provide a solution for utilizing this waste. By adding local ingredients such as moringa leaves, which have highly potential nutritional content, the development of these feed snacks is further enhanced. Moringa leaves are a valuable commodity in terms of both their nutritional content and benefits when added to feed formulations, serving to complement the standardized nutrient requirements. Through a technological processing involving silage/fermentation and to facilitate application and increase storage life, the product is formed into snacks. Addressing the ongoing complaints of farmers regarding the need for feed with high protein content at an economical price, the BERAKAL livestock snack emerges as a solution to meet this demand. With an affordable price, it is expected to fulfill the needs of farmers who face a shortage of quality feed compared to commercial concentrates which are relatively more expensive. The methods of socialization and technical guidance typically involve several stages and strategies to enhance the competence and awareness of the community, such as initial socialization, training and technical guidance, and general technical guidance. BERAKAL livestock snacks can increase livestock productivity, leading to increased production of meat, milk, and eggs, and improving the competitiveness of Indonesian livestock products. BERAKAL livestock snacks can enhance the competitiveness of Indonesian livestock products in the global market. The BERAKAL livestock snack program has the potential to provide significant benefits to universities in terms of implementing MBKM and achieving IKU. Some of these benefits include increasing collaboration with industry partners and the community. This program will involve industry partners and the community in the development and marketing of BERAKAL livestock snacks. This collaboration can enhance the university's reputation as a reliable partner in developing products and services that benefit the community.

Ujang Kurniawan; Fanny Iswarini Nur T; Afrini Afrini; Dwi Putriana N. Kinding

Jurnal Pengabdian Masyarakat 2024 Lembaga Pengembangan Kinerja Dosen

Considering the abundance of underutilized local feed materials, particularly large amounts of agricultural waste that have yet to be optimized as a feed source, the production of feed snacks is expected to provide a solution for utilizing this waste. By adding local ingredients such as moringa leaves, which have highly potential nutritional content, the development of these feed snacks is further enhanced. Moringa leaves are a valuable commodity in terms of both their nutritional content and benefits when added to feed formulations, serving to complement the standardized nutrient requirements. Through a technological processing involving silage/fermentation and to facilitate application and increase storage life, the product is formed into snacks. Addressing the ongoing complaints of farmers regarding the need for feed with high protein content at an economical price, the BERAKAL livestock snack emerges as a solution to meet this demand. With an affordable price, it is expected to fulfill the needs of farmers who face a shortage of quality feed compared to commercial concentrates which are relatively more expensive. The methods of socialization and technical guidance typically involve several stages and strategies to enhance the competence and awareness of the community, such as initial socialization, training and technical guidance, and general technical guidance. BERAKAL livestock snacks can increase livestock productivity, leading to increased production of meat, milk, and eggs, and improving the competitiveness of Indonesian livestock products. BERAKAL livestock snacks can enhance the competitiveness of Indonesian livestock products in the global market. The BERAKAL livestock snack program has the potential to provide significant benefits to universities in terms of implementing MBKM and achieving IKU. Some of these benefits include increasing collaboration with industry partners and the community. This program will involve industry partners and the community in the development and marketing of BERAKAL livestock snacks. This collaboration can enhance the university's reputation as a reliable partner in developing products and services that benefit the community.

Norani Norani; Ika Friscila; Fadhiyah Noor Anisa; Aida Fitriani; Hartinah Hartinah

Compromise Journal : Community Proffesional Service Journal 2024 LPPM STIKES KESETIAKAWANAN SOSIAL INDONESIA

Complementary therapy is known as traditional therapy combined in modern medicine. Complementary is the use of traditional therapy into modern medicine. When pregnancy occurs, the entire genetic system will experience fundamental changes so that it can support the development and growth of the fetus in the womb. Based on the analysis carried out by the service team, the community in Sigam Village knows that there is traditional medicine to deal with complaints during pregnancy, but not all mothers know the truth of this information in terms of medical science. This causes people to hesitate to choose complementary therapies. The information media created is a poster containing information about complaints during pregnancy and complementary solutions. This is very well received by the public because the media is interesting and easy to understand.

Hena Salsabila Putri; Anggia Sagita; Hajar Ulvia

Repeater : Publikasi Teknik Informatika dan Jaringan 2024 Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Responsiveness is a form of feedback and the willingness of service providers to provide support to the community through their services. Responsiveness also refers to the connection between activities and services and the needs and expectations of society. Responsiveness is very important in serving the people because it provides evidence of the organization's capability in recognizing the wishes of the people. This research aims to understand the response capacity of the Regional Disaster Management Agency to flood incidents in Tanjungpinang City. The scope of this research has six criteria, namely: 1) Responding to every customer/candidate who needs to receive services; 2) Staff/equipment provides timely service; 3) Appropriate service personnel/equipment; 4) Personnel/equipment provides services with care; 5) Personnel/equipment performs service immediately; 6) All customer complaints are handled by employees. This study applies qualitative methods combined with qualitative descriptive analysis. The subject of this research is the Head of the Disaster Prevention and Preparedness Division and the Logistics Division. Information retrieval methods include question and answer and note taking. The results of the research show that currently there is starting to be a response or response from the BPBD which is going better than before, this is also in accordance with their motto, namely fast, responsive and tough.

Alfred Solidaritas Telaumbanua; Deli Theo; Juliandi Harahap

Jurnal Riset Rumpun Ilmu Kedokteran 2024 Pusat riset dan Inovasi Nasional

Quality is one of the important elements in every health service. Therefore, in providing health services for the community, health service providers must always maintain the quality of services provided. The purpose to be achieved in this study is to analyze the factors that affect the quality of health services on patient satisfaction of the General Polyclinic at Bethesda Gunungsitoli General Hospital. This type of research uses a descriptive analytical survey with a cross sectional design. The population in this study was all patients who came for outpatient treatment at the General Polyclinic at Bethesda General Hospital Gunungsitoli approximately 2235 visits to take smpel using the Accidental sampling method.While the sample amounted to 100 people. Data analysis was carried out by univariate, bivariate and multivariate analysis. Based on the results of  the chi-square  test, it is known that the incidence of hypotension affects  Tangible, Responsiveness, Reliability, Assurance and Empahaty  p = 0.000, meaning that there is Tangible, Responsiveness, Reliability, Assurance and Empahaty to patient satisfaction. From the results of multivariate analysis, it is known that the most influential variable in this study is the Responsiveness variable with an OR value of 15,104. The conclusion in this study is that responsiveness is the dominant factor affecting patient satisfaction at the General Polyclinic at Bethesda General Hospital Gunungsitoli. To be able to improve the quality of services that must be improved, especially security and comfort guarantees for patients such as: completing patient administration, responding quickly to patient complaints, providing drugs quickly and precisely, providing information and quick response in handling patients to be improved to create a patient satisfaction that becomes patient satisfaction at the General Polyclinic at Bethesda General Hospital Gunungsitoli.    

Imro’atul Muflikha; Taufik Eko Susilo; Seliana Sinta Debi

Karunia: Jurnal Hasil Pengabdian Masyarakat Indonesia 2024 Fakultas Teknik Universitas Maritim AMNI Semarang

Banyuanyar Village is located in Banjarsari District, Surakarta City. Banyuanyar Village is included in the status of urban areas and has a Puskesmas which plays an important role in public health. Patient visits at the Banyuanyar Health Center physiotherapy clinic for shoulder pain cases from 2022 were 25 patients while in 2023 they increased to 50 patients. The most common case is shoulder pain with the third highest case. Characterized by complaints of pain in the shoulder that hinder daily activities. The purpose of this program is to provide education and demonstrate exercises in cases of shoulder pain in order to reduce and prevent complaints. The method used was education in the form of counseling and distributing leaflets to the elderly at the Banyuanyar RW 03 elderly post. The results obtained from measuring the increase in understanding using the pre-test and post-test questionnaires were a significant increase in understanding regarding exercise with a pre-test average value of 10 and a post-test average value of 85.5

Maulana Aksan; Marliyah Marliyah

Jurnal Ekonomi dan Keuangan Islam 2024 Asosiasi Riset Ekonomi dan Akuntansi Indonesia

PDAM tariffs and policies have a very important role in maintaining the availability of clean water and quality services for the community. Economically, the tariffs set by PDAM enable the provision of clean water in a sustainable manner with operational finance, infrastructure maintenance, and investment in developing the water distribution network. This research aims to reveal the impact of PDAM Tirtanadi's tariff adjustment policy on customer satisfaction. Adjusting air tariffs is an important step for PDAMs to finance infrastructure maintenance and operations, but this can also have an impact on customer satisfaction. The research method used is qualitative research with a descriptive approach. Qualitative research makes it possible to describe phenomena in depth, including the impact of PDAM Tirtanadi's tariff policy on customer satisfaction. In the descriptive method, the main focus is on a detailed and in-depth description of the observed phenomenon, without carrying out statistical analysis. The data used in this research comes from writings contained in books, scientific journals, previous research and through interviews with customers and related parties of PDAM Tirtanadi Medan Denai Branch during college internships. The results of this research indicate that the tariff adjustment policy creates hopes and concerns among customers, who hope that service quality will increase in line with tariff increases. In addition, this research also identifies factors that influence customer perceptions of tariff policies, including the quality of services provided, transparency in the use of funds, and responsiveness to customer complaints. The implications of this research are the importance of considering customer needs and expectations in designing adequate tariff policies, as well as the importance of transparency and accountability in providing public services such as the provision of drinking water.    

Kusumo, Bambang Ali

Adi Widya: Jurnal Pengabdian Masyarakat 2024 Lembaga Penelitian dan Pengabdian Masyarakat

Children are an asset of the nation that needs to be well prepared, because the future of this country or nation is determined by the child or the young generation. Given this, then the legal protection of children is very important to do. Areas that need protection for children are religious, health, education, social and special fields. In order to realize or realize the protection of children, the Indonesian Child Protection Commission was established. The Commission has the duty to supervise the implementation of the protection and fulfillment of the Rights of the Child; provide input and suggestions in the formulation of policies on the implementation of Child Protection; Collect data and information on Child Protection; receiving and conducting a review of public complaints regarding violations of the Rights of the Child; Mediate the dispute over Child Rights violations; Cooperate with institutions established by the Community in the field of Child Protection, and report to the authorities on the alleged violation of this Law. " Keyword: Protection, child, law.

Apriyani Fadhilah; Novi Winarti; Yudhanto Satyagraha Adiputra

Jurnal Mahasiswa Kreatif 2024 International Forum of Researchers and Lecturers

The Gunung Lengkuas Village Office serves the community and public services in general. As we know, the task of the sub-district government is to support and assist the government in providing public services in the sub-district in its activities in accordance with its duties and responsibilities, providing facilities, directing administration, implementing service systems, and so on. However, there are several problems in public services at the Gunung Lengkuas District office, where there are several complaints submitted by the public, including the behavior of officers such as employee discipline, handling of complaints that are not followed up and so on. Therefore, this research aims to measure the level of community satisfaction in Gunung Lengkuas Village, East Bintan District. The method in this research uses quantitative descriptive methods. The sampling technique used was proportional stratified random sampling. In accordance with PAN Ministerial Decree No.14 of 2017, there are 9 indicators for community satisfaction surveys, namely requirements, system mechanisms and procedures, completion time, costs, product specifications, types of services, implementer competence, implementer behavior, complaint handling. , suggestions and input as well as facilities and infrastructure. The results of the research show that the survey score for community satisfaction with services at the Gunung Lengkuas Village office, East Bintan District, is 74.8 in the Bad category. The indicator with the highest index value with an average IKM value of 95 is costs and the indicator with the lowest index value with an average IKM value of 1.5 is facilities and infrastructure in the question of the existence of a lactation room.

Aditya Eka Prasetya Hasan; Erman I. Rahim; Abdul Hamid Tome

Jurnal Hukum dan Sosial Politik 2024 International Forum of Researchers and Lecturers

This research aims to (1) determine the Inspectorate's supervisory function in preventing misuse of Village Funds and (2) to analyze and formulate what factors influence the Inspectorate's function in carrying out its function as a supervisory element to prevent misuse of Village Funds in South Bolaang Mongondow Regency. This type of research is empirical research, namely research that examines community behavior that arises due to the existence of a legal rule, or vice versa, the formation of a legal rule due to behavior in society by conducting field research and literature review. The results of this research show that the prevention process carried out The Regional Inspectorate prevents misuse of Village Funds by supervising and controlling the management of Village Funds. Factors that influence its effectiveness are legal substance: There are no regional regulations or regent regulations regarding supervisory procedures. Legal structure: The number of auditors is still limited. Legal culture: An inspection process that does not fully reach the field. Where the law applies: There are 7 sub-districts and 83 villages in South Bolaang Mongondow Regency. Infrastructure: Limited facilities for mobilization and the absence of an online site as a source of information and public complaints. The research conclusion shows that the supervision carried out by the Regional Inspectorate of South Bolaang Mongondow Regency has not been effective.

Winarni Winarni; Ai Rahmawati; Hasanah Hasanah; Wahyu Atika Putri

Jurnal Pengabdian Bidang Kesehatan 2023 PPNI UNIMMAN

Dysmenorrhoea is experienced by 90% of women in Indonesia, because of this, around 14% of women cannot participate in learning at school or carry out daily activities, thereby reducing their productivity. Adolescent girls are in an unstable emotional condition, if they do not get good information about the menstrual cycle then they are easy to experience primary menstrual disorders. Primary dysmenorrhea is experienced by many teenagers who are growing and developing both physically and psychologically. Several efforts have been made to reduce pain complaints in cases of dysmenorrhoea, including non-pharmacological intervention, including Rosulullah-style treatment, known as Thibbun Nabawi treatment, including listening to the Koran and breathing exercises, this treatment is cheap and can be done independently by everyone. people who experience it. The implementation of socialization at Al Islam High School is really needed considering that in this school there are many cases of Dysmennorrhea, and no one has provided an understanding of these cases and how to manage them non-pharmacologically so that they can be overcome without causing side effects. The target of this community service proposal is Al Islam Surakata High School students. The benefit of this activity is to increase understanding about menstrual disorders, especially dysmenorrhea and treatment of pain complaints when dysmenorrhea occurs at low cost and without side effects. impact, namely by means of Tibbun Nabawi.”

Intan Zuryani; Noviana Zara

Jurnal Inovasi Riset Ilmu Kesehatan 2023 Pusat Riset dan Inovasi Nasional

Patient An MM was brought by his parents to the Tanah Pasir Community Health Center Children's Polyclinic with complaints of itching on both hands for the last 3 weeks. The initial complaint was that it felt like itching accompanied by the appearance of reddish spots, and over time, pimples appeared between the fingers. Complaints felt worse in the last week until the patient felt itchy all day and complaints of itching felt worse at night until the patient had difficulty getting to sleep because he kept scratching the part of the body that felt itchy. Based on the anamnesis of complaints obtained after contact with the patient's older brother who experienced similar complaints. A physical examination was carried out and the examination results were within normal limits. Primary data was obtained through anamnesis and physical examination by conducting home visits, filling in family folders, and filling in patient files. The assessment is carried out based on a holistic diagnosis at the beginning, process and end of the visit quantitatively and qualitatively. The interventions carried out include education about the causes of scabies in the family, education on environmental sanitation and cleanliness and management of the disease as well as explaining complications that may arise from the patient's disease so that the patient's family maintains better personal hygiene and environmental cleanliness.  

Chesa Clara Chameria; Abdul Sadad

Jurnal Riset Rumpun Ilmu Sosial, Politik dan Humaniora 2023 Pusat Riset dan Inovasi Nasional

Indonesia is one of the developing countries, to carry out fair and equitable development throughout Indonesia, there is a need for sufficient energy as a driving motor for development itself. Electricity distribution in Pekanbaru, as in other regions of Indonesia, is handled by the State Electricity Company (PLN) as the largest electricity supply company in Indonesia. PT. PLN (Persero) Pekanbaru ULP Panam branch as one of SOEs that aims to provide services in the field of electricity to the community (Public Utility). Organizational structure that is a primary and absolute requirement for increasing employment, responsibility and achievement of established goals. The purpose of this study is to describe and analyze PT.PLN services in handling customer complaints and identify and analyze the inhibitory factors of PT.PLN services in handling customer complaints. This study used Zeithaml's theory of five indicators: Tangible, Reliability, Responsiveness, Assurance, Emphathy. The methods used in this study are qualitative research methods that are descriptive. With data collection techniques, observation interviews and documentation. The service provided by PLN ULP Panam is still insufficient because of the many customer complaints that resulted in the service process being hampered. The service provided by the officers is not sufficient in responding to customer complaints and the SOP or Service Standards for officers in handling customer complaints do not exist. PLN ULP Panam must take this problem seriously because if there is no SOP or Service Standard, it is detrimental to the service process provided to customers.