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Service quality and customer satisfaction are important predictors that shape customer loyalty in the hospitality industry. The fulfillment of these two things can maintain the sustainability of the organization in the long term. This study aims to examine the effect of service quality on customer loyalty, the effect of service quality on customer satisfaction, customer satisfaction on customer loyalty, and the mediating effect of customer satisfaction on the relationship between service quality and customer loyalty. The population of this research is all consumers of one of 5-star hotels in Jakarta, with purposive sampling method with the criteria of having stayed at the hotel more than 3 times. The results of this study indicate that all hypotheses are accepted,which means that service quality affects consumeraloyalty, service quality affects consumer satisfaction,customer satisfaction affects loyalty, and consumer satisfaction mediates the influence between service quality and consumer loyalty.

A mental illness is a syndrome, psychological, or behavioral disorder in which a person is dysfunctional at work. The problem is that medical personnel or doctors who are professionals in the field of psychology are not comparable to mental illness, especially teenagers. The initial diagnosis by web based and using the Extreme Programming (XP) method. Meanwhile, the main objective of the research is to determine the quality of the web system based on the perceptions of respondents, namely Darul Ihsan Vocational High School students. Measuring the quality of an expert web system using the WebQual instrument. There are three aspects of WebQual that will be measured, namely: usability, information, and interaction quality. Based on the questionnaires distributed to respondents, the expert web system was developed to fulfill the three aspects of WebQual (usability, information, and interaction, with a score of 83.78%, 80%, and 82.97% in the good category.

Computer mining rigs are specially designed for only one purpose which is to mine crypto assets efficiently and effectively. Mining takes a lot of time, therefore it is very important to pay attention to computers for mining. The better the quality of the PC or computer, the faster the mining process will be. So far, consumers in choosing a mining rig computer only observe the mining rig computer without looking at special criteria such as price, motherboard, processor, VGA, power supply and RAM. COPRAS method assessment criteria include price criteria, motherboard, processor, VGA, power supply and RAM.. The system development method uses a prototype, the system design uses UML and the system manufacture uses PHP and MySQL. The results of the computer mining rig recommendations calculated using the COPRAS method are 12 GPUs 381 mh/s with a value of Ui = 1,000, Rig RTX 2060 with a value of Ui = 0,8157, Rig 6 x RTX 3060 with a value of Ui = 0,7108 and Rig RTX 2060 II with a value of Ui = 0.7014..

Product quality is a key factor in influencing consumer satisfaction. The study is aimed at investigating and analyzing the impact of product quality on consumer satisfaction levels in the clothing industry. The study uses survey and interview methods to collect data from 54 responden involved in the purchase of products at King's Wire Shops in Semarang. Data analysis results show that product quality has a significant positive impact on customer satisfaction. Therefore, this research provides valuable insights for companies in their efforts to improve consumer satisfaction through improved product quality.

The implementation of management system in health services is common as an attempt to improve the quality. In Indonesia, the most commonly used health  insurance is the service issued by Badan Penyelenggara Jaminan Social or BPJS  (Social Security Administration) that collaborates with many hospitals such as Datu Pancaitana Regional Public Hospital in Bone Regency. This research uses qualitative approach with a case study as the research design. The research data are obtained through in-depth interviews with The Head of Medical Records Department, some staffs of the administrative service as well as patients of BPJS users in the Emergency Unit. In addition to that, this research collects its research data through field observations and a review of related previous studies. The findings reveal that the hospital management applies the following strategies in the division of administrative services: (1) planning through trainings and workshops provided for the human resources as well as the formulation of RUK and RPK; (2) organising through trainings involving a number of institutions within Datu Pancaitana Regional Public Hospital in Bone Regency; (3) actuating through an execution of administrative services for BPJS users; (4) controlling through supervision facilitated by the hospital management; (5) evaluating that addresses the process of human resources quality promotion through databased information trainings. In conclusion, the findings of this research are hoped to provide insights that can be useful for the hospital management specifically the emergency unit to improve their performance in providing services for BPJS users. They can start by assessing the development and training, program execution and evaluation aspects as well as by improving the facilities and infrastructure.

One of the learning characteristics related to absorbing, processing, and conveying this information is the learning style of students. Learning style is a very important learning modality. Information related to the characteristics of the learning styles of students to be taught is very important for lecturers to improve the quality of their learning. Students will also find it easier to motivate themselves in learning. There are 3 learning styles such as visual, audio and kinesthetic where each style gives characteristics to the child. , the task of parents is to observe the child and then learn how to deal with the pattern of educating him at home. When students face obstacles from learning, it is necessary for the role of parents to know the child's learning style in order to help identify and develop the potential in each child. Some parents of students do a checklist about each child's learning style so that in understanding the parents can help so that the learning style becomes potential for the child

This community service aims to improve patient knowledge after spinal anesthesia through structured counseling activities. Spinal anesthesia often causes anxiety and is dangerous for patients, especially related to side effects and the recovery process. Lack of understanding can lead to non-compliance with medical injuries, which has the potential to prolong the recovery period and increase risk complications. Therefore, counseling is carried out by providing direct education to patients and families using educational media such as leaflets and interactive discussions. This approach not only helps improve patient understanding of spinal anesthesia procedures but also plays a role in reducing anxiety and increasing compliance with postoperative care. The results of the activity showed a significant increase in the level of patient knowledge, which has an impact on a better recovery experience. Thus, this counseling program contributes to improving the quality of health services and patient satisfaction at PKU Muhammadiyah Surakarta Hospital, as well as being a model of educational intervention that can be applied in various other health facilities.

Increasing prosperity, technological advances and westernization can result in changes in lifestyle and eating patterns in society, especially medical personnel who are at the forefront of maintaining public health. However, ironically, they themselves are faced with a health risk that is no less serious, namely obesity. One of the factors that can influence obesity/overweight is the availability of cheap, fast but unhealthy food, one of which is fast food. Fast food consumption is increasing among medical personnel because this type of food tends to be easy to obtain, tastes delicious, and is served quickly. The nutritional content of food is no longer a consideration for medical personnel. The aim of this research is to determine the effect of fast food consumption on obesity in medical personnel. This type of research uses quantitative descriptive research methods with a cross sectional research design. The results of this study show that there is a direct influence of fast food consumption on the incidence of obesity (9.45%, T statistic 4.06%, α 5%). The conclusion is that excessive consumption of fast food can increase the risk of obesity in medical personnel. Efforts to prevent and control obesity need to be carried out comprehensively to maintain the health of medical personnel and improve the quality of health services.

One factor that plays an important role in the quality of radiodiagnostic examination results is radiographic contrast. When examining thick objects, radiographic contrast will decrease as a result of the large amount of scattered radiation originating from the object and reaching the film. To obtain optimal radiographic contrast on thick objects such as the head, it can be done in various ways, including using a grid. The grid is a tool that functions to absorb scattered radiation but can still transmit primary radiation. Examination of the head is done to get the head radiograph and to determine any abnormalities or diseases of the head. This examination was performed using the grid and without grid to compare the better results of radiographs. Radiographs results were obtained using processing film,  Computed Radiography (CR). This research used descriptive study conducted at Hospital Tk. II Pelamonia Makassar on January 2020. Based on the results of the research which conducted for examination of the head using grid and without grid on CR cassette obtained that the result of radiograph examination of the head using a grid was better.

Training on making learning videos for teachers in Jayapura City High School aims to improve teachers' ability to teach students with visual kinesthetic learning type. The research used a qualitative approach and hands-on training method. The results show that the use of videos as learning media can increase student interest and understanding, as well as provide a more interactive learning experience. Ultimately, this training is expected to contribute to the quality of education in the Jayapura City area.

This study aims to examine how much influence on students to follow the accounting profession education. The population of this study were students majoring in accounting from state universities and private universities in the city of Semarang. The sample of this study amounted to 100 respondents from university students UNES, UNDIP, UNISBANK, USM, UNIMUS, STIE BPD JATENG, UDINUS, UPGRIS. The independent variables in this study are quality motivation, career motivation, economic motivation, and social motivation. While the dependent variable is student interest in participating in PPAk. The data was collected by using a questionnaire, and the data was analyzed using the multiple linear regression method. The results show that quality motivation of 0.320 has an effect on student interest in PPAk, career motivation of -0.118 has no effect on student interest in PPAk, economic motivation of -0.096 has no effect on asking students to take PPAk, social motivation of -0.141 has no effect on asking students to take part PPAk. The conclusion shows that motivation has no effect on student interest in taking the Accounting Profession Education (PPAk) by 3.098%. Based on these findings, it is suggested to the PPAk organizing body to always develop the PPAk curriculum. Keywords: Motivation career, motivation economic, motivation social, motivation quality, on student interest in participating in PPAk.  

The research objective was to determine the effect of the quality of fertilizer, technology and capital on the productivity of the people in Tunas Harapan Village, Gunung Meriah District, Aceh Singkil Regency. The population in this study was the community in Tunas Harapan Village, Gunung Meriah District, Aceh Singkil Regency, totaling 198 people, then the determination technique was purposive random sampling. The data collection technique used a questionnaire with a Likert measurement scale. The results of multiple regression analysis are Y = 7.772 + 0.257X1 + 0.1932 + 0.348X3 + e which shows the quality of fertilizer, technology and capital have a positive and significant effect on the productivity of the people. While the results of the test (t) or partial test show that the quality of fertilizer has a positive and significant effect on community productivity where it can be seen that the value of t count = 2.359 > t table 2.034, the technology variable has a positive and significant effect on community productivity where it can be seen that the value of t count = 2.137 > t table 2.034, and capital also has a positive and significant effect on the productivity of the people where it can be seen that the value of t count = 2.533 > t table 2.034. Then the coefficient of determination (R2) is 0.823 (82.3%). So that it can be said that 82.3% of the variation in the dependent variable, namely the quality of fertilizer, technology and capital in the model has contributed to the productivity of the community in Tunas Harapan Village, Gunung Meriah District, Aceh Singkil Regency, while the remaining 17.7% is influenced by other variables outside the model  

This study aims to examine the effect of the e-system of taxation, tax incentives, taxvsanctions, and service quality on individual taxpayer compliance in paying taxes. This research was conducted on individual self-employed taxpayers registered at KPP Pratama Jepara. This research is a quantitative research using primary data sources with distribution via google form link. The population in this study were all takxpayers who are independent workers who are registered at KPP Pratama Jepara. The data analysis technique used multiple linear regression analysis wich was processed in the SPSS version 24 program. The result showed that the e-system of taxation, tax incentives, tax sanctions, and service quality had a significant positive effect on taxpayer compliance.

Pelayanan publik merupakan ukuran kinerja pemerintah yang paling terlihat. Masyarakat dapat langsung menilai kinerja pemerintah berdasarkan pelayanan yang mereka terima. Sebab kualitas pelayanan publik di seluruh kementerian/lembaga merupakan hal mendasar yang harus ditingkatkan. Peningkatan pelayanan publik, kebijakan Kemenpan RB yang sejak tahun 2014 merupakan tahun inovasi pelayanan publik. Semua instansi pemerintah, baik di pusat maupun daerah diharapkan membuat ide kreatif atau jawaban cara kerja/metode pelayanan publik. Kementerian Pendayagunaan Aparatur Negara dan Reformasi Birokrasi mengumpulkan dan menilai inovasi yang telah dilakukan di sejumlah instansi di seluruh Indonesia. Semoga kualitas dan inovasi pelayanan publik BPS dapat selalu ditingkatkan.

The number of islands and the size of Indonesia's territory is a problems in building telecommunications infrastructure. VSAT satellite technology is a solution and is useful when terrestrial relations experience issues. This is because not all regions are terrestrial and can reach all islands and mainland in Indonesia. In this study, the Ku-Band VSAT was used, and the Ku-Band VSAT installation location was in Jangga Dolok Village, Lumban Julu District, Toba Samosir Regency, North Sumatra Province. The research method involves needs analysis, design, implementation, and testing. The results showed that the quality of the network obtained showed a bandwidth of 024 Kbps, 637 ms delay, 0% packet loss, 1.84 Mbit/s download throughput, and 319.18 Kbit/s uploads. The measurement analysis results in the field show that the IP Config VSAT IP can be connected to the gateway, and the connection test shows the reply response. The transmission parameter output IDU downlink SQF is 168, and the uplink is 16 Apsk 1024 K 9/10, the upload, and download measurement results show the upload results of 1.8 Mbps and 0.3 Mbps upload. All the analysis results were carried out, and it showed promising results, and the VSAT-based internet network in Jangga Dolok village was feasible to use. Keywords: VSAT Ku-Band, Topology, satellite internet.    

Abstract. The Koinonia ministry is one of the tri-duties of the church's vocation which at this time seems to have begun to weaken quite a number of churches due to the development of the times which requires that the koinonia strategy must be improved or in other words quality. Therefore, a quality Koinonia ministry is able to protect the congregation to remain faithful in fellowship. A good Koinonia is to divide certain categories to improve the quality of the congregation in its growth in quality and quantity. In this paper, I provide Koinonia services by dividing into five categories, namely: Child Category (Age 0-2, 2-5, 6-12), Youth Category (Age 15-35 years), Early Adult Category (Age 17- 22, 22-28, 28-33, 40-45 years), Middle Adult Category (45-65 years old), and Advanced Adult Category (over 60 years old). Each category has its own portion and needs according to their psychological condition and situation, which should be seen from the point of view of their age. This will make it easier for the church to improve or even improve the quality of Koinonia's service to the congregation, especially in today's churches that require an increase in their Koinonia.

Abstract. The Koinonia ministry is one of the tri-duties of the church's vocation which at this time seems to have begun to weaken quite a number of churches due to the development of the times which requires that the koinonia strategy must be improved or in other words quality. Therefore, a quality Koinonia ministry is able to protect the congregation to remain faithful in fellowship. A good Koinonia is to divide certain categories to improve the quality of the congregation in its growth in quality and quantity. In this paper, I provide Koinonia services by dividing into five categories, namely: Child Category (Age 0-2, 2-5, 6-12), Youth Category (Age 15-35 years), Early Adult Category (Age 17- 22, 22-28, 28-33, 40-45 years), Middle Adult Category (45-65 years old), and Advanced Adult Category (over 60 years old). Each category has its own portion and needs according to their psychological condition and situation, which should be seen from the point of view of their age. This will make it easier for the church to improve or even improve the quality of Koinonia's service to the congregation, especially in today's churches that require an increase in their Koinonia.

The state is an organization that has a purpose. The purpose of this study is to enforce the law regarding permits for waste water disposal in motor vehicle washing businesses and the sanctions imposed by the government on motorized vehicle washing businesses that do not have a waste water disposal permit. Normative juridical research, namely research originating from laws and regulations that present actual facts with the topic of study. Law enforcement of waste water disposal permits in motorized vehicle washing businesses through administrative instruments aims to prevent acts or omissions that violate the law or do not meet the requirements, stop or return to their original state (before the violation). So the focus of administrative sanctions is the actions of violators of the rules. In the Surabaya City Regional Regulation Number 12 of 2016 concerning Water Quality Management and Wastewater Control Article 34 explains the administrative sanctions referred to in the form of: written warning, Government coercion, Freezing of waste water disposal permits, Revocation of waste water disposal permits. In addition to administrative sanctions, there are also criminal sanctions in the form of violations. The local government should socialize the Regional Regulation on Water Quality Management and Wastewater Control to the general public and the organizers of motor vehicle washing wastewater management (motor vehicle washing entrepreneurs) in order to increase legal awareness embedded in the community and it is hoped that the government will issue implementing regulations, namely Regulation Mayor.

The Gojek Mobile application is one application that is widely used by the wider community. In recent years, Gojek has developed very rapidly and is able to beat conventional transportation modes because it is more practical and has many service features offered by the applicator. This study aims to analyze and determine the extent to which the ease of use, information quality, security quality and technical & functional quality of the Gojek application are perceived as useful for users and have implications for user satisfaction and loyalty. The approach used in this study is included in the type of explanatory research, namely research whose explanation uses hypothesis testing in which the causal relationship between variables is explained. The respondents of this study were 100 students from various universities in the city of Semarang. The data collection technique in this study used a questionnaire instrument where the variables were measured using a five-scale Likert scale, where the data was processed using SmartPLS 3.0. From the model test, the test results show that of the 7 hypotheses, five hypotheses are accepted because they have a significant effect and two are rejected because they are not significant, the data is said to be significant if it has t < 0.05. customer satisfaction variable has a significant effect on loyalty variable with P Values ​​= 0.000, information quality variable also has a significant effect on perceived usefullness variable with P values ​​= 0.001, perceived easy of use variable affects customer satisfaction variable with P Values ​​= 0.000 , the perceived easy of use variable has an effect on the perceived usefullness variable with P Values ​​= 0.009, the perceived usefullness variable affects the Customer satisfaction variable with the P Values ​​= 0.023, the security quality variable has no effect on the perceived usefullness variable with the P Values ​​= 0.085, the technical variable & functional quality has no effect on the perceived usefullness variable with P Values ​​= 0.813.

Stikubank University (Unisbank) Semarang has implemented a web-based learning system known as a smart campus in which there is an integrated smart campus e-learning model. E-learning applied by Unisbank management is an online learning medium by utilizing information technology to make it easy for all students and lecturers to use in the teaching and learning process. This study aims to analyze the success of university e-learning based on the adaptation of the Delone and McLean information system success model. Primary data and secondary data were used in this study, a questionnaire instrument was used to obtain primary data. Furthermore, the data is processed quantitatively using the Smart PLS 3.0 software. The results of the data test were then analyzed descriptively to provide a narrative description of the research results. The results of research data processing showed that (1) Student assessment of system quality in the e-learning system had no significant effect on intention to use with a p-value of 0.729; (2) Student assessment of system quality in the e-learning system has a significant effect on user satisfaction with a p-value of 0.002; (3) Student assessment of information quality in the e-learning system has a significant effect on intention to use with a p-value of 0.025; (4) Student assessment of information quality in the e-learning system will have a significant effect on user satisfaction with a p-value of 0.000; (5) Student assessment of service quality in the e-learning system has no significant effect on intention to use with a p-value of 0.166; (6) Student assessment of service quality in the e-learning system will have a significant effect on user satisfaction with a p-value of 0.000; (7) User satisfaction related to the e-learning system has a significant effect on intention to use with a p-value of 0.000; (8) Intention to use e-learning system has a significant effect on net benefits p-value 0.004; (9) User satisfaction in the e-learning system has a significant effect on net benefits with a p-value of 0.000. Keywords: PLS, SEM, SmartPLS 3.0, E-Learning, Information Systems success, Delone & McLean Model.