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This study intent to search several variables’ effect which is probably able to rise loyalty and firm performance. The study used several customer of WAN HAI Ltd in Midle of Java as sample. Data analyze instrument used by the writer is AMOS 4.Data analyze result shows that the research model has well appropriateness andall hypothesis of the study are able to be evidenced. Summary said that satisfaction,reputation, price, are positively effected to loyalty, and loyalty are positively effected tofirms performance.Result of research proves that satisfaction, reputation, and price has positive influence and significant to loyalty. Loyalty has positive influence and signifaicant to firm performance. Managerial implication given to the company is suggestion or input to management to concern the price factors, as it is the most dominant factor effected to loyalty. The research’s limitation is that it is case study so that the result is not able to be generalized

Supply chain business network that explained as an organization network that involve supplier relationship upstream) and customer downstream). Effectivity of integration on supply will be the key factor for company to reach continuous improvement that make company became competitive.The difference result in applying integration pattern, could be seen at restaurant sector, dept food and beverage (hotel) and fact food restaurant. Theunderlined is that each sector are different in integration factor and the influence to company performance. Based on that problem, the research question is : how the integration pattern characteristic of supply chain and implementation ( direction and level) from each sectors. Sample amount of this research is 31 company that include of 15 restaurant, 10 dept food and beverage hotel and 6 fast food restaurant.Based on the result of regression equation knows that integration pattern supply chain management positively affecting dept food and beverage company performance in Semarang. Variation of variabel company performance that can be explained by variation of integration pattern supply chain management is 69% and the rest 31% affecting by another variable outside variable that used in this research.There is a significance difference between restaurant in Semarang that consist of restaurant, food and beverage division and fastfood restaurant with integration pattern supply chain management and company performance.

A university as an educative institution needs an assessment for the programs it has. In order to conduct such assessment , some components need to be assessed based on the internal and external factors. It is necessary to establish a decision support system toward the performance of the department. It can help the decision maker to know the condition occurred in this department. 'l he assessment of the study program's performance for evaluating can be done by underlining the components that will be assessed by making the model. The model which is prepared by applying some rules, stated in accreditation board, will be used as a reference in performance assessment for  Diploma III program. By applying a model toward the assessment criteria from the related department, it will help us to get the result. The achieved result is in form of the total score from the assessment, the score is devided into 5 class excellent, very good, good, sufficient and poor. Consequently, the report of resulting assessment can be to determine some steps to improve or maintain the recent achievement. By applying the decision support system of the department’s performance , it allow a decision maker to be able to monitor the department or the study program.

This paper discusses the performance of software, the measurement of software engineering are evaluated by comparative evaluation and analytic evaluation. In this case, the author introduces about quantitative data analysis for measurement of performances software. The tool of measurement of this statistic software e.g. SPSS