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Smart City has become an important goal in urban development throughout the world, including in Tanjungpinang City. The government has a crucial role in realizing this Smart City vision. This research aims to understand the role of the government in achieving transformation towards a Smart City in Tanjungpinang City, as well as its impact on public services and the quality of life of the community. This study uses a qualitative approach with in-depth interviews and document analysis as data collection methods. The research results show that the Tanjungpinang City government has played an important role in realizing a Smart City through various initiatives, such as the use of information technology, more efficient public services, better data management, and development of supporting infrastructure. The impact of this government effort is to increase accessibility, security and quality of life for the community. However, there are still several challenges that need to be overcome, including the public's lack of understanding about Smart Cities, the sustainability of Smart City projects, and the protection of personal data. Therefore, the government needs to continue to act as a facilitator, service provider and regulator to ensure that the transformation towards a Smart City in Tanjungpinang City runs well. This research provides insight into the government's role in realizing a Smart City in Tanjungpinang City, as well as the challenges that must be faced. The results of this research can be a reference for the government and other stakeholders in efforts to achieve the goal of a more sustainable and inclusive Smart City.

Samarinda, as one of the major cities in East Kalimantan, faces challenges in public services, particularly in the Civil Registry and Population Office (DisDukCapil). The issue involves queues at service counters, impacting service efficiency for residents. The increasing population and the complexity of population administration contribute to the complication of the situation. We employed a prototype method to address this issue by involving developers and clients in the development process. Stages include needs analysis, design, prototype creation, evaluation, validation, and implementation. The community service's conclusion emphasizes the importance of identifying and analyzing the previous system to guide the development of a queue system that meets user needs, providing an effective solution, and enhancing service quality.  

Along with technological advances, the development of information in today's world has grown faster and faster, so that many agencies have improved the quality of their services in various ways. E-goverment is an information technology system developed by the government to improve public services by providing options for the public to get easy access to public information. The Tanjungpinang Population and Civil Registration Office (Disdukcapil) launched the Population and Civil Registration Information System (Sikancil) application. The creation of the Sikancil application is a demand from the Minister of Home Affairs (Mendagri) who wants to be able to streamline online services, as stated in Permendagri no. 7 of 2019 concerning online administrative services (Walo, 2021: 19). This study aims to determine how the Strategy of the Population and Civil Registry Office of Tanjungpinang City in utilizing the Digital System through the Sikancil Application at the Tanjungpinang Population and Civil Registration Office (Disdukcapil), the research method used is descriptive research method with a qualitative approach.

In the current digital era, digital transformation in the government sector is an obligation to implement, including village governments. However, in fact, there are still many villages in Indonesia that have not implemented digitalization in their public services. Banjarsari village is one of the villages where the development of digitalization still requires special handling because there are several obstacles, one of which is that the village government lacks technological skills. Therefore, MBKM Bina Desa UPNVJT students provide guidance and service to Banjarsari Village officials and the community to create a digital village in Banjarsari Village. This article aims to describe the efforts of the Banjarsari Village government in realizing digital-based government services. The method used is the sharing session method and assistance in managing the village website to Banjarsari Village officials. The results obtained were collaboration between the Banjarsari Village government and UPNVJT Village Development MBKM students regarding the establishment of the Banjarsari Village website and the implementation of sharing sessions in improving the quality of public services in Banjarsari Village.

This research was conducted at the Regional Drinking Water Company (PDAM) in Kapuas Hulu Regency. The aim of this research is to determine Service Management at the Kapuas Hulu Regency Drinking Water Company (PDAM). This research is a type of descriptive research with a qualitative approach, namely the author conducted interviews with informants who were directly involved. In this research, the informants were the heads and staff of PDAM employees who were directly involved in service activities. The author uses data collection techniques, observation, interviews and documentation. The results of this research are the services provided by the Drinking Water Company (PDAM) of Kapuas Hulu Regency, Dihalralpkaln kepaldal petugals Perusalhalaln Daleralh Alir Drinking (PDAlM) Kalbupalten Kalpuals Hulu Dalpalt, which has resulted in reversing the performance of public services in algalr permalsallalhaln permals. allalhaln recognizes turbid flow and the water does not flow and the installation is immediately resolved and the process of carrying out routine internal and external internal checking results in a process of recurrent quality problems.

This study aims to investigate the intricate relationship among marketing public relations, digital marketing, marketing mix, customer service, and customer loyalty within the contemporary business landscape. Employing a qualitative research design, the study utilizes purposive sampling to gather data from a diverse range of industry experts, marketers, and consumers. Data analysis involves thematic analysis to unveil patterns, themes, and insights from the collected data. The findings shed light on the nuanced interactions among marketing public relations, digital marketing strategies, elements of the marketing mix, quality customer service provision, and its impact on fostering customer loyalty. This research contributes to a deeper understanding of the dynamic marketing ecosystem, offering valuable insights for businesses aiming to enhance customer engagement and loyalty in the digital age.    

An audit is a systematic, independent examination of financial statements, accounting records, and supporting documents prepared by management, the purpose of which is to form an opinion on the accuracy of financial statements. Financial statements must have relevant characteristics (reliability) and reliability (reliability). Without the services of auditors, management cannot convince outsiders that the financial statements presented by management contain reliable and reliable information. Independence is the auditor's attitude to impartiality. The experience of the examiner contributes to high-quality inspection. The purpose of this study is to analyze the influence of auditor behavior, time pressure, audit experience, and independence on audit quality.   The research was conducted at a Public Accounting Firm (KAP) in Medan City. The number of research samples of 80 people was selected by the nonprobability sampling method. Data collection was carried out by questionnaire through Google form and literature studies that supported this study. The method used in this study is to use the Structural Equation Model (SEM) equation using the Partial Least Square (PLS) tool version 3.0. PLS consists of external relationships (outer model) and internal relationships (inner model), cross-loading> 0.7, Composite Reliability, Convergent Validity, Exploratory Factor Analysis (EFA), and Confirmatory Factor Analysis (CFA). Based on the results of the analysis, it was found that the first, second, fourth, and seventh hypotheses were rejected where each variable such as auditor behavior, and time pressure,  did not affect audit quality and independence could not moderate the influence between auditor behavior on audit quality,  independence could not moderate audit quality. The third, fifth, and sixth hypotheses are accepted where each variable such as audit experience, independence moderates the effect of time pressure on audit quality, and independence moderates the effect of audit experience on audit quality.

Health services which is execllent is able to refer to prime levels that are implemented on basis of service and code of ethics. Those will create a satisfaction for each patient. To measure the quality of service, there are several references, including; tangibles, reliability, empathy, assurance, and responsiveness. This study investigated the correlation between service quality and outpatient satisfaction at Manguharjo Lung Hospital (RS Paru Mangunharjo), Madiun, East Java. All the specimens in this research were outpatients where purposive sampling is used to determine the research sample. Data Accomodation technique is carried out by questionnaire. The  output of the research, from 80 respondents asked about the relation between service quality and outpatient satisfaction at Manguharjo Lung Hospital, it can be concluded that there are dealings among Reliability, Assurance Tangibles, Empathy, and Responsiveness. The outcome of this research is ecpected to contribute theoritically such escalating quality development especially in public institutions, namely hospitals. Practically, It can be a consideration in arranging the policies that relate about hospital service particularly for outpatient service cases.

This research aims to analyze the influence of communication competence, organizational culture, and professionalism of public relations officers on the quality of public service in the era of artificial intelligence. The study employs a quantitative method through descriptive analysis, and data collection is conducted online by distributing questionnaires using the Microsoft Forms platform with a Likert scale ranging from 1 to 5. Purposive Sampling is used as the sampling technique, and a total of 100 respondents aged 17-30 who have undergone internship or are currently employed were obtained. The data is processed using the SmartPLS application program with SEM. The research findings indicate that communication competence has a significant impact on the quality of public service. When someone chooses words carefully and treats others with courtesy, it can build trust, respect, and comfort in social interactions. Organizational culture also plays a crucial role in the quality of public service by fostering trust, mutual respect, and cooperation among employees. The study concludes that the professionalism of PROs influences the quality of public service. If the professionalism of PROs improves, the level of service quality will be high, and conversely, if it decreases, the level of service quality will also decline..      

Corruption is an unethical act, such as embezzlement, accepting bribes, and similar actions. The practice of corruption has permeated all levels of government, including the executive, legislative, and judicial branches, both at the central and local levels. As democracy has developed in Indonesia, the quantity and quality of corrupt activities have also increased. On the other hand, Administrative Law can be described as a guide for government actions, the implementation of activities, the management of public policies, decision analysis, and the tasks of individuals and groups in providing public services and goods. Additionally, Administrative Law is also an academic and theoretical field related to state governance. This research aims to investigate how Administrative Law can play a role in preventing corrupt practices. The results of this study indicate that Administrative Law plays a crucial role in establishing transparent and corruption-free governance. The role of Administrative Law in preventing corruption involves optimizing leadership, improving policy implementation, enhancing the integrity and ethics of the bureaucracy, and increasing public understanding of laws related to corruption.

Quality public services are one of the pillars to show the change in government administration in favour of improving the welfare of its people. This study was conducted with the aim of knowing and explaining the level of satisfaction of the Komba Village community in receiving pulic services in making E-KTP conducted by the Population and Civil Registration Office of East Manggarai Regency. The type of research used is qualitative research, which is research that produces and processes descriptive data, such as interview transcriptions, field notes, drawings, and photographs. The research results show: (1) The Satisfaction Level of Komba Village Community in Receiving Public Services carried out by the Population and Civil Registration Office of East Manggarai Regency, namely; procedures and requirements for making E-KTP services are good, because the procedures and service requirements are in accordance, the clarity of service officers that the clarity of service officers in making E-KTP is not optimal due to the lack of socialisation from the Service to the community, the discipline of service officers that service officers are not consistent in the timeliness of the completion of the E-KTP making service process in accordance with what has been promised, fairness in getting services, that there is still discriminatory behaviour of service officers, where there are service officers who give priority to their families, relatives / acquaintances in providing services so that people who come early have to wait a long time because officers give priority to their acquaintances who come later without going through the queue, (2) Factors inhibiting Public Services in the E-KTP Making Service for the Komba Village Community, carried out by the Population and Civil Registration Office of East Manggarai Regency, namely: Internal factors, human resource factors, availability of supporting facilities and infrastructure. External factors are factors of public awareness to have population documents.

Success in carrying out work duties serving the community can be achieved with the quality of community satisfaction. Improving the quality of performance at the Public Works and Spatial Planning Department of Serdang Bedagai Regency will be achieved by continuously improving the quality of Human Resources and work facilities which are always oriented towards improving the quality and quality of services. The objectives of this research are (1) To analyze the influence of work discipline on the performance of employees at the Public Works and Spatial Planning Department of Serdang Bedagai Regency. (2) To analyze the influence of work facilities on employee performance at the Public Works and Spatial Planning Service of Serdang Bedagai Regency. (3) To analyze the effect of compensation on employee performance at the Public Works and Spatial Planning Service of Serdang Bedagai Regency. (4) To analyze the influence of work discipline, work facilities and compensation on employee performance at the Public Works and Spatial Planning Service of Serdang Bedagai Regency. The population was 70 employees, the sample taken was 64 employees. The data collection methods used were observation, interviews and questionnaires. The results of this research show that partially it can be concluded that work discipline (X1), work facilities (X2) and compensation (X3) have a positive and significant influence on performance (Y) . From the results of this research, it can be concluded that work discipline, work facilities and compensation simultaneously have a significant influence on performance.

Competency/ability of Human Resources is also important in supporting the achievements and goals of the organization, in facing the rapid development of technology, organizations can no longer stand idly by, they will be crushed by the times, in the current era it could be said that people or organizations cannot sleep. amidst the hustle and bustle of development in all fields, the availability of highly skilled human resources is very necessary, the era of one-touch one service requires the ability to manage well, continuously, and consistently. To produce good human resources, implementing the 12-Year Compulsory Education program or graduating from high school is one of the government's efforts to improve the quality of human resources that are more qualified and competitive. Through this program, it is also hoped that it will be able to become a solution in reducing unemployment rates, reducing school dropout rates, and increasing the abilities of the young generation who are ready and able to compete globally. The method used in this service is public speaking assistance and the formation of youth organizations. The results of this research show that teenagers from SMP 4 Kutacane already understand: exploring self-potential, step-by-step building self-confidence, public speaking, character education, and organizing. Apart from that, there are changes and increases in knowledge and the addition of teenagers in organizations, and they tend to have the courage to express opinions in public, with public speaking training

The quality of service provided at the Check-in counter is an important factor that affects passenger satisfaction to choose an airline. The quality of service at the Check-in counter includes speed of service, friendliness of officers, availability of necessary information, clarity of procedures, and quality of facilities and equipment provided. The quality of service at the Check-in counter can affect the image and reputation of the airline in the eyes of the public. If the quality of service at the Check-in counter is poor, passengers tend to give negative reviews and potentially damage the image of the airline.  This study aims to determine whether there is an influence and how much influence the quality of Check-in counter service on customer satisfaction of Wings Air at Rahadi Oesman Ketapang airport. This study used quantitative methods, with sampling techniques in this study using Purposive Sampling techniques. The data collection technique uses a questionnaire with measurements using the Likert scale. The results of the study show that the quality of Check-in counter service affects passenger satisfaction. This can be proven by the results of significant values of 0.00 < 0.05 and T Test 13,596 > 1.661. The value of the Coefficient of Determination (R2) is 0.654 This means that the relationship between the independent variable and the dependent variable is 65.4%..    

The contemporary state of Indonesian education grapples with challenges concerning educational quality. The zoning system stands as one policy initiative by the Ministry of Education and Culture (Kemendikbud) to ensure equitable access to educational services and an even dissemination of national education quality. This study aims to elucidate the impact of school zoning system policies and school culture on education quality, moderated through student motivation and achievement at Public schoolin Semarang City. A quantitative research approach was employed, involving 192 participants chosen through purposive sampling. Structural Equation Modeling (SEM) was employed as the data analysis method. Findings of this study reveal that both the school zoning system and school culture exhibit a significant, positive influence on student motivation and academic achievement. Consequently, these factors culminate in the enhancement of education quality within public senior high schools located in Semarang City. In sum, the study underscores the critical role of the zoning system and school culture in shaping student motivation, achievement, and, subsequently, the overall quality of education within the realm of public senior high schools.

. This research aims to determine the level of public satisfaction with public services at the Sa'tandung Lembang Office, Saluputti District, Tana Toraja Regency. This type of research is quantitative descriptive research. The data collection techniques used in this research were interviews, observation, documentation and questionnaires. The data analysis technique uses analysis and interpretation of the Community Satisfaction Survey (SKM). The results of research and discussion regarding the level of public satisfaction with public services at the Sa'tandung Lembang Office, Saluputti District, Tana Toraja Regency based on PermenPAN-RB number 14 of 2017 are seen from the 9 elements that have been implemented, so the SKM value obtained after conversion is a service SKM unit of 87 .75 service quality B which means Good. Based on indicators of public satisfaction with public services at the Sa'tandung Lembang Office, the SKM element was obtained whose highest value was cost reasonableness = 4 with a conversion value of 100, very good performance, and the lowest element was completion. time = 3.31, conversion value 82.75, good performance.  

The updated category in the ASN Law, namely Government Employees with Work Agreements, is a matter of controversy, especially on the issue of Termination of Employment (PHK). Which in this case raises aspects that are confronted starting from the professionalism of work to how the legal protection covers it. In this article, we will discuss the position of government employees with work agreements, what kind of legal protection covers PPPK in the event of termination of employment, and what legal steps can be taken to object to layoffs. In accordance with the description of the background and discussion, it can be concluded that the position of the PPPK as an employee of the State Civil Apparatus who is appointed as a Personnel Supervisor Officer according to the needs of government agencies who also have almost the same rights as civil servants. However, PPPK's legal protection is still in the development stage, so there is a need for further improvement and development to increase legal protection for PPPK and ensure that their rights are optimally protected. This is in line with PPPK's status which is still contractual so that its rights are not as strong as those of permanent civil servants. Therefore, efforts are needed to strengthen legal protection for PPPK in order to improve the welfare and work stability of PPPK and improve the quality of public services. One effort that can be done is to provide clearer job security guarantees for PPPK, as well as provide equal legal protection to permanent civil servants. With legal certainty that guarantees and optimizes this, of course this is also in line with good governance.

The purpose of this research is to examine initiatives to enhance the quality of public services. in order to achieve service standards that are on par with international standards for the State Civil Apparatus (ASN). This study employs a qualitative method with a case study at a local government agency. that has been recognized as the agency with the best quality public services. In-depth interviews with government officials were used to acquire data., employees and customers, as well as analisis of documents related to the implemented public service improvement program. According to the study's findings, local government agencies have succeeded in improving the quality of public services by implementing a number of strategic initiatives and programs. Among them are the effective use of information technology to improve efficiency and effectiveness accessibility of public services, training and human resource development to improve employee skills and professionalism, and implementing strict service standards to measure and ensure customer satisfaction. In an effort to achieve international civil state standards (ASN), local government agencies have set several main goals, including improving communication and speaking foreign languages, mastery of advanced public information technology and application of ethics and integrity in public administration. serve. function. service assignment. In addition, international recognition ISO (International Organization for Standardization) and others awards for quality of public services are successful goals pursued by these bodies.

The objective of this study is to examine the financial and service performance of the K.R.M.T Wongsonegoro Regional Hospital in Semarang City, which has been utilizing the Regional Public Service Agency Financial Management Pattern (PKK-BLUD) since 2007. By transitioning into a full (BLUD), the Semarang City RSWN has gained the ability to handle its finances independently, hence enhancing its performance and service quality. The present study incorporates quantitative research employing a time series methodology. The data utilized in this study consists of secondary data obtained from financial records and hospital management reports. The assessment of financial performance is conducted through the utilization of financial measures, encompassing liquidity ratios, solvency ratios, and profitability ratios. In the context of service evaluation, the measurement of service performance encompasses six distinct indicators. These indicators include the Bed Occupancy Rate (BOR), Turn Over Interval (TOI), Bed Turn Over (BTO), Average Length of Stay (ALOS), Gross Date Rate (GDR), and Net Date Rate (NDR). The research hypothesis was examined by the application of Pearson correlation. The findings of the study indicate a significant correlation between financial performance, as assessed by the solvency ratio, and both the cost recovery rate and level of independence. The level of independence exhibits a significant link with service performance, as assessed by BTO.

This change in regulations regarding employment status creates new dynamics in the implementation of employee recruitment in various government agencies. This creates challenges in maintaining the quality and integrity of the state civil apparatus, along with efforts to increase the professionalism and effectiveness of the bureaucracy. To understand the impact of this change comprehensively, it is necessary to conduct in-depth research that can provide better insight into how the PPNPN recruitment discretion can influence the letter of the Minister of PANRB No. B/185/M.SM.02. 03/2022 concerning Employment Status in Central Government and Regional Government institutions, the contents of which are that honorary employees will completely expire on November 28 2023 and be replaced by PPPK. This regulation means that government officials no longer have discretionary authority to appoint honorary employees or PPNPN. Flexibility of authority for the government to meet the needs of supporting personnel through outsourcing mechanisms. Document Study research method: by reviewing existing related documents. The documentation study approach is research that analyzes the PANRB Minister's Letter and other related policy documents to understand the content, objectives and provisions of the regulations. Data collection through literature and qualitative analysis. The research results show that violations of the PANRB ministerial regulations will be subject to sanctions in accordance with the provisions of the regulations. To meet the shortage of ASN positions or other supporting staff, the leadership proposed the formation of CPNS and PPPK after mapping the positions. The recommendations from this research are the importance of the availability of human resources for civil servants for good public services, and changes in policy regarding the recruitment of honorary employees by the government or leadership.