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"Public service" is the provision of services by the government, private entities on behalf of the government, or private entities to the public, either funded or free of charge, to meet the needs or interests of the community. The Kedung Baruk Village Office is one of the networks responsible for various public services, where service quality is a crucial point in the administration of public services. The Kedung Baruk Village Office faces challenges in maintaining and improving the quality of services they provide. Therefore, this research aims to conduct an in-depth review of the quality of public services at the Kedung Baruk Village Office, focusing on population administration and civil registration services. In this study, the author uses a descriptive qualitative research method, with data collection techniques including documentation, interviews, and observation. The primary and secondary data obtained by the author come from observation, documentation, and interviews.

Banjarsari Sub-district is one of the government agencies that has duties and functions in supporting public services, especially population administration services. To realize maximum service, Banjarsari Sub-district presents the “Mlebu Peteng” innovation, namely administrative services at night as a form of adaptation to the needs of people who have limited time during regular working hours. This innovation is an effort to improve service quality by expanding community access to public services. The purpose of this research is to describe the implementation of the “Mlebu Peteng” night service at the Surakarta City Banjarsari Sub-district Office and the obstacles experienced during the service process. The research method uses a descriptive qualitative approach with data collection techniques through observation, interviews, and documentation. The results showed that the implementation of the “Mlebu Peteng” innovation has helped the community in obtaining services outside working hours, with the level of community satisfaction reaching 91.77% in 2024. Based on George C. Edward III's policy implementation theory, the success of this innovation is supported by effective communication, adequate resources, positive disposition of officers, and a clear bureaucratic structure. However, there are several obstacles such as the lack of budget for officer incentives, uneven understanding of technology among staff, limited KTP-el recording services and SOPs that do not include mechanisms for handling technical complaints.

Immigration services are a crucial part of public administration, playing a significant role in population mobility and immigration permit management. Evaluating public satisfaction with immigration services is essential to ensure optimal service quality. This study aims to analyze the level of public satisfaction and the key factors contributing to satisfaction with services at the Class I Special Immigration Office TPI Surabaya. A quantitative approach with a survey method was used to collect data from 1937 respondents who had received immigration services. Data analysis was conducted using the Public Satisfaction Index (IKM) technique and factor analysis with IBM SPSS 26 to identify dominant variables. The results indicate that immigration services received a high IKM score, though certain indicators require improvement, such as procedural clarity, processing time efficiency, and infrastructure. Factor analysis reveals that information availability, service fees, and officer responsiveness are the primary factors influencing public satisfaction. Based on these findings, enhancing service transparency, digitizing administrative processes, and optimizing the complaint management system are recommended strategies. The implementation of data-driven service improvements is expected to enhance immigration service quality and strengthen public trust in immigration institutions.

Managing budgets in public institutions is not merely a matter of calculating numbers, but also about ensuring that every rupiah spent generates a tangible impact on society. As public needs continue to grow, the Department of Population and Civil Registration (Disdukcapil) of Surabaya faces significant challenges in providing administrative services that are fast, accurate, and transparent. In this context, internal audits play a strategic role not only as tools for correcting errors, but also in ensuring that budget management is carried out wisely and effectively. This study aims to examine the role of internal audits in the budget management of Disdukcapil and their contribution to improving the quality of public services. Using a descriptive qualitative approach, data were collected through documentation, interviews, and literature review. The findings are expected to provide a comprehensive overview of the relationship between internal oversight and the quality of public services in Surabaya.

The study sought to find the effect of E-administration in its various aspects on functional performance in the University of Misan/ College of Law. The target population was all members of the College of Law, N=40. The questionnaire was used as a tool for data collection, and distributed to the research groups, of which 33) questionnaires were collected and statistically analyzed. Data Processing and Analysis The SPSS 26 software was used to process and analyze the questionnaire information to calculate the arithmetic mean, standard deviation, correlation coefficient, and impact coefficient. One of the very significant findings was that "there is a statistically significant relationship between the research variables, and this will lead to satisfactory results that would contribute to solving and handling the problems which the researched college may encounter. At the end of the research, it was concluded that the recommendations which was concluded for the need for (Continuous Updating of the Software of Electronic administration systems according to the needs of work).

Public service is an essential element that reflects the quality of governance in Indonesia, particularly in population administration, which includes the issuance of important documents such as ID cards (KTP), family cards (KK), birth certificates, and death certificates. Along with technological advancements, Indonesia launched the Digital Population Identity (IKD) application to improve efficiency and reduce reliance on physical documents. This study aims to evaluate the positive public’s response of the IKD application in Singosari District, Malang Regency, as well as to identify the challenges and factors influencing the implementation of this policy. The research method used is descriptive qualitative research with approaches such as interviews, observations, and documentation. The findings show that although the IKD application facilitates the administrative process, there are still challenges such as a lack of public’s response, limited mobile device availability, and technical issues with the application. Socialization through social media and the improvement of operator capacity are key supporting factors for the success of the implementation. This study contributes theoretically to the development of E-Governance concepts and practically highlights the importance of digital education for the public. It is suggested that enhanced socialization for groups less familiar with technology, improved supporting infrastructure, and training for service operators are necessary to ensure the success of the IKD application in population administration services in Singosari District.

The common cold in infants is a frequent health problem that requires proper management to prevent potential complications such as pneumonia, bronchitis, sinusitis, laryngitis, and febrile seizures. Management strategies for the common cold can be carried out through pharmacological approaches, such as the administration of syrups and powders, and non-pharmacological approaches, including traditional methods like common cold massage. This study aims to analyze the effect of providing education about common cold massage on mothers’ knowledge in managing the common cold in infants. The research employed a quantitative method with a quasi-experimental design using a one-group pretest-posttest approach. The study population consisted of 40 mothers who had infants aged 4–12 months registered at the Gunungpati Health Center. A total sample of 36 respondents was obtained through simple random sampling. The research instrument was a structured knowledge questionnaire specifically developed to assess understanding of common cold massage techniques and their role in managing symptoms. Data analysis was conducted using the Wilcoxon signed-rank test to evaluate differences in knowledge levels before and after the educational intervention. The results showed a significant increase in mothers’ knowledge after receiving education, with a p-value of 0.000 (<0.05), indicating that the intervention was statistically significant. These findings highlight the importance of non-pharmacological educational programs, particularly common cold massage, as a complementary approach to infant health care. Implementing such education can empower mothers with practical skills to manage early symptoms and potentially reduce complications. It is recommended that further studies be conducted in different settings with more varied sociodemographic backgrounds to ensure broader applicability and to explore the integration of traditional massage education into community health programs.

The effort to implement good governance reflects the government's desire to apply good governance in the administration of regional government. A good government SPI can also influence the actions and activities carried out continuously by the leadership and all staff to provide adequate assurance of the achievement of organizational goals. This research was conducted to determine the effect of good governance on the performance of local government, to determine the effect of the internal control system on the performance of local government,  to determine whether the internal control system moderates the effect of good governance on the performance of local government and to understand the Islamic Economic perspective on the effect of good governance on the performance of local government  in the Department of Industry and Trade of Lampung Province. The method used employs a quantitative approach. The population in this study consists of all employees of the Department of Industry and Trade of Lampung Province, and the sample taken was 46 respondents using the purposive sampling technique. In this study, it is shown that poor governance will not affect the performance of the regional government at the Department of Industry and Trade of Lampung Province. But the higher the internal control system in the Department of Industry and Trade of Lampung Province, the more it will be able to improve the performance of the regional government, and the higher the internal control system in the Department of Industry and Trade of Lampung Province, the more it will strengthen the influence of good governance on the performance of the regional government.

Population growth in Indonesia increases the need for transportation, especially motorbikes, which makes the vehicle market more competitive and provides consumers with many choices. Consumers choose motorbikes based on price, after-sales service, quality, fuel efficiency and quality of workshop service. Good workshop service with easy administration and original spare parts will make consumers satisfied, while bad service will make them dissatisfied. Service quality is measured by the provider's ability to meet customer expectations, which influences customer satisfaction. Satisfaction is achieved when the results received are in line with expectations, including product quality, price and after-sales service. With the number of Honda motorbikes increasing and the number of AHASS workshops, competition is getting tougher, forcing organizations to provide high-quality services to attract new customers. The research method used was quantitative with a sample size of 291 customer respondents from the PT service workshop. AHASS. The research results show that service quality and price have a positive and significant effect on consumer satisfaction.

This research describes the Implementation of Population Administration Policies on Administrative Vulnerable Populations (Study on Suku Anak Dalam in Bungo Regency, Jambi Province). Based on the results of the research, it can be concluded that the implementation of population administration in administratively vulnerable populations such as Suku Anak Dalam (SAD) has been implemented by the Bungo District Government through the Bungo District Population and Civil Registration Office, but only a small proportion of SAD residents are recorded and obtain population documents. This is due to the absence of specific regulations governing the data collection and recording of administratively vulnerable populations such as SAD. In addition, the causes of the lack of optimal administration of administratively vulnerable populations such as SAD in Bungo Regency, Jambi Province are limited resources and funds, as well as natural factors due to the distance from the city, a nomadic and closed lifestyle, plus language problems that are difficult to understand. Therefore, in order to achieve Orderly Population Administration specifically for vulnerable populations such as SAD, there needs to be a policy that applies specifically to SAD residents in addition to policies that apply generally in population administration data collection. In addition, the relevant agencies can carry out cross-sectoral cooperation and need to make special plans regarding the financing of data collection and form a Special Officer Unit to carry out data collection of administratively vulnerable populations such as SAD in the Bungo Regency area.

The purpose of this study is to describe the Quality of Public Services in the Population Administration Sector in Mataindaha Village, Pasi Kolaga District, Muna Regency. To do this, the researcher uses dimensions, namely; (1) tangibless (physical evidence), (2) reliability (reliability), (3) responsiveness (responsiveness), (4) assurance (assurance), and (5) empathy (attention). To do this, this study uses a qualitative descriptive method, with 10 (ten people). The data collection techniques used in this study are based on observation, interviews, and documentation. Data analysis techniques include data reduction, data presentation, and data explanation. The results of the study indicate that the tangible dimension is still lacking and needs to be carefully reconsidered by village officials (2) assurance, which also needs to be improved considering that village equipment has not been able to provide timely and accurate services. While other dimensions include (3) reliability. Other dimensions include (4) responsiveness and finally (5) empathy has succeeded in helping the community and providing information about service procedures that are not yet understood by the community.  

The knowledge of pregnant women about nutrition plays a crucial role in the utilization of food ingredients. One of the efforts to address stunting is by consuming foods that contain vitamin A, such as chicken liver. This correlational analytical study determined the correlation between pregnant women's knowledge of vitamin A and the use of chicken liver as a nutrient in stunting prevention with a retrospective approach. The population in this study consists of pregnant women in trimester I visiting the Kedungmundu Public Health Care, with a total of 70 people. The research instruments are a cognitive level questionnaire and a food frequency questionnaire. The analysis was the Spearman Rank correlation test. This study shows that pregnant women in the Kedungmundu Health Centre area did not take chicken liver as a source of nutrition for pregnant women in preventing stunting due to low cognition about vitamin A, with a p-value of 0.047 (p-value < 0.05), indicating a strong correlation between the level of knowledge about vitamin A and the administration of chicken liver as a source of nutrition for pregnant women in preventing childhood stunting, with a very strong correlation (r = 0.257). Health education and mass media encourage pregnant women to actively expand their knowledge. The researcher anticipates that a comprehensive understanding of vitamin A's benefits will spur a rise in chicken liver consumption, thereby contributing significantly to efforts to prevent stunting

This study aims to analyze the need to improve the digital literacy of village government apparatus in supporting the digitization of population administration. The problems raised in this study are (1) what digital competencies are needed by village officials to improve the quality of population administration services and (2) what training programs are relevant to improve their digital literacy. The research method uses a qualitative approach with data collection techniques in the form of in-depth interviews, observations, and documentation studies. Data analysis was carried out inductively to understand the challenges and needs of village officials in managing technology-based administration. The results of the study show that the digital literacy of village apparatus is still low, especially in the operation of population administration applications, data security, and the optimal use of information technology. In addition, the limitations of technological infrastructure such as hardware and internet connection are the main obstacles. This study recommends the implementation of basic and advanced training, strengthening technological infrastructure, and supporting policies to improve the digital competence of village apparatus. The conclusion of this study confirms that increasing digital literacy is very important to support the digital transformation of population administration. With adequate competence, public services can become more efficient, accurate, and transparent, which has a positive impact on rural communities and sustainable development.

The aim of this research is to find out how to improve population administration services in Buleleng Regency through the use of the Aku Online-NG website which will be implemented in 2022, where in its implementation there are still several obstacles. Using qualitative descriptive research. Data sources are primary data and secondary data. The data collection techniques used were interviews, documentation and observation. Data analysis techniques are data reduction, data presentation and drawing conclusions. The problem in this research is in the form of public complaints about the variety of features and performance of the Aku Online-NG website. The theory used is e-government with a service quality measurement method called egovqual. Guided by the Presidential Regulation of the Republic of Indonesia Number 95 of 2018 concerning Electronic-Based Government Systems. Based on the research results, it can be concluded that in the ease of use dimension, the department has provided very good convenience and the community has also made things easier with this innovation. The reliability dimension shows good results which can be seen from the opinions of the public who feel this website is very reliable. The trust dimension has been implemented well, where the security of public data is guaranteed with the JSON Web Token (JWT) security system. The content & appearance of information dimensions have not been running optimally due to the lack of service features related to the movement of families from outside the district to within the district. In the dimension of functionality of the interaction environment, it is not yet fully maximized because some people still feel that filling out forms is rather difficult through online-based services. Then the last dimension, namely citizen support, has gone quite well, but there are still shortcomings, namely the lack of outreach carried out by the department to the community. It is hoped that the results of this research can be utilized as needed by relevant agencies and for further research.

The on the spot mobile sub-district service program (POSKAMLING) is an innovative service in Gedangan sub-district, Sidoarjo Regency which aims to bring direct services closer to the community in the form of mobile services. This article aims to determine the Evaluation of the POSKAMLING Program (On The Spot Mobile Sub-district Service) in Gedangan Sub-district, Sidoarjo Regency. The problem is focused on Program Evaluation. The data analysis uses Milles' analysis technique. Hubernman and Salda 2014. The theoretical reference used is William N Dunn's theory (2003), which consists of Effectiveness, Efficiency, Adequacy, Leveling, Responsiveness, and Accuracy. The informants of this study involved key informants including the Gedangan Sub-district Computer Administrator and the Population and Civil Registration Service Staff in the Population Administration Information System Management Section. Based on the research results, the POSKAMLING Program is said to be very effective and efficient because the service makes it easier for the community. This program has proven to be right on target and satisfies community groups. However, in the efficiency criteria there are shortcomings and obstacles in the implementation of the POSKAMLING Program such as late delivery of forms. So that makes people wait a long time in the process of managing population documents.

This study aims to design and implement a Village Information System (SID) in Bungko Village, Kotamobagu Selatan District, to improve administrative efficiency and public services. The developed system enables village officials to manage population data, process service requests, and generate financial reports more quickly and organized. Village residents can also access services online, submit requests, and easily monitor the status of their services. The SID implementation uses web-based technology, including PHP, and MySQL, ensuring data security and reliability. The results of this study show that the SID can enhance transparency, efficiency, and accountability in village governance. However, improving technology infrastructure, user training, and integration with other systems are essential for further development. This study is expected to serve as a model for other villages in implementing technology to advance administration and public services.

In response to the major impact of rapid developments in the era of globalization on the public service paradigm, many government institutions have implemented the New Public Service (NPS) concept. This concept is community-oriented and prioritizes the principle of innovation to create more efficient and responsive public services. To understand and analyze the implementation of the New Public Service (NPS) in Digital Population Identity (IKD) services at the Tangerang Regency Dukcapil Office, this research uses a qualitative approach with descriptive methods and is based on the seven NPS principles initiated by Denhardt J.V & Denhardt R.B (2003). The research informants came from the Population Administration Information Systems Section. Data collection techniques are carried out through interviews, observation and documentation. The implementation of the New Public Service (NPS) in the Tangerang Regency Dukcapil Disdukcapil in IKD services has generally illustrated an effort to create a better public service environment, sensitive to community needs, and respecting the rights of citizens. However, the research results show that there is still one principle that has not been implemented, namely "Value people, not just productivity." Therefore, to maximize results, continuous efforts are needed to increase public awareness, provide adequate resources, and utilize the latest information technology in public services.

Birth certificate data management is an important aspect of population administration. In the digital era, the need for efficient systems is increasing to overcome various challenges, such as manual errors, slow administrative processes, and difficulties in searching for data. This research focuses on designing a data management system for Indonesian citizens' birth certificates at the Batu Bara Regency Population and Civil Registration Service (Dukcapil). This system was designed using a systematic approach, starting from needs analysis to the implementation stage. The method used involves collecting data through interviews, literature study, and direct observation in the field. The result of this design is a digital-based system that makes it easier to record, store and manage birth certificate data efficiently. By implementing this system, it is hoped that it can improve the quality of public services, minimize data errors, and support the government's digitalization program.

This research aims to analyze the implementation of the BU PRISKA CERDAS Information System (SI) at the Gowa Regency Population and Civil Registration Service Office and its impact on community satisfaction. The method used is quantitative descriptive, with data collection through interviews, observation and documentation. The type of research used in this research is quantitative descriptive. This type of descriptive research is analysis that is explanatory or elaborate on the data and information obtained, then linked to relevant theories or concepts to provide a real picture or actual facts, so that conclusions can be drawn. The results of the research show that services through SI CERDAS BU PRISKA have a positive effect on community satisfaction, with high indicators of satisfaction in service procedures, speed and infrastructure. SI CERDAS BU PRISKA online services have an influence on community satisfaction at the Gowa Regency Population and Civil Registration Office. . This can be seen from the results of interviews with residents in the highlands and lowlands of Gowa Regency. SI CERDAS BU PRISKA online service procedures run according to applicable standards, it can be seen that the people of Gowa Regency are very satisfied with SI CERDAS BU PRISKA services compared to manual population administration services at the office.

Since early 2021, the population administration service in Bandung Regency has been supported by service innovations implementation through an online service system, with the presence of the SAKEDAP application. Hence, the Population and Civil Registration Office of Bandung Regency makes use of Information and Communication Technology as an application of Agile Governance in order to deal with the dynamics of the environment. Nevertheless, at the implementation level of the newest version of SAKEDAP application, the limit of the Q-Ban is only 150 queues a day from 4,000 applicants per day. To tackle these problems, outreach should be tailored through a broad range of accessible media platforms, the recruitment of IT specialists to assure the strength of the system and the ability to increase capacity when necessary. Such measures, which, will enhance public understanding and easier access to services, are consistent with the ideals of the good governance which espouses efficiency and responsiveness. The objective of this study is to discover and analyze Agile Governance based Integrated Population Queue System Service in the Population and Civil Registration Office of Bandung Regency. Observer-participant, in-depth interviews and document review were the main data collection techniques used. In addition to Good Enough Governance, business- driven, Human Focused, Based on Quick Wins, Systematic and Adaptive Approach, Simple design and Continuous Responsiveness, based on the research conducted, the researcher found the responsiveness factor or the ability factor, which is intended to help and provide fast service to customers with clear information and can support the successful implementation of Agile Governance.