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To achieve excellent service, a company’s employees must possess certain qualities, such as a passion for work and an attitude of always being ready to assist as well as having the capacity to handle customer complaints professionally. Service to service users at Yogyakarta International Airport, both at the departure terminal and arrival terminals, is critical for passengers. One of these is transit and transfer services for passengers. The purpose of this research is to find out the impact of Transit and Transfer officers’ service quality on passenger satisfaction and to identify what service quality attributes transit and transfer officers at Yogyakarta International Airport should develop. This research employed the importance-performance analysis (IPA) approach. The sample size was 100 respondents, obtained by distributing questionnaires to 100 respondents who were in transit or transferring at Yogyakarta International Airport and measured using the Slovin formula. The data were analyzed using Gap analysis with the SERVQUAL method and importance-performance analysis (IPA). The research results show that the analysis of the level of conformance and the reality-expectation gap based on the five SERVQUAL dimensions of the service quality of Transit and Transfer officers at Yogyakarta International Airport is good in satisfying passenger expectations. The average gap dimension analysis indicates that the service of Transit and Transfer officers are providing satisfactory service based on passengers’ perceptions, with an average score of <-1. Based on the Cartesian diagram mapping, 6 attributes are considered important by passengers and need priority action and carry out evaluations and improvements based on the mapping results through importance-performance analysis, with the physical evidence dimension resulting in the lowest quality dimension and requiring priority improvement action.

The quality of learning depends on the instructor, serving as a basic calculate in deciding its adequacy. This think about points to create a educator competency show through Lesson Consider (LS) exercises. Show competence alludes to the direction of Indonesian Service of Instruction and Culture No 6565 in 2020. This consider connected the subjective graphic inquire about plan. It utilized the lesson consider approach in creating EFL teacher's proficient information competence, proficient learning hone competence, and career proficient advancement. The members included four EFL Instructors at Senior Tall School 10 Ternate City Indonesia. They comprised of one male and three females. Four EFL instructors were chosen through purposive examining with four criteria: (a) sex, (b) age, (c) instructing encounter (d) instructive foundation, and, (e) work status. Moreover, the think about information were gotten through three LS stages (arrange, teach/do, and reflect/see) for four cycles. A 4-point Likert scale ((1=Thriving; 2= Competent; 3 = Worth; and 4 = progressed) was utilized to degree lesson consider profile perspectives on the improvement of EFL Teachers' Demonstrate competencies and it is an impact on students' communication and basic considering abilities. Information was picked up by a 4-point Likert scale calculated with recurrence and introduction equation through Microsoft Exceed expectations Windows 10. The result appeared that LS exercises affected the improvement of information competencies, proficient learning hones, and proficient advancement of EFL instructors in learning English. It too moves forward communication, basic considering, and understudy excitement for English learning in lesson. This consider gives openings for instructors to share information, great learning hones, and encounter, as well as reflect and learn to collaborate professionally. This think about speaks to a oneof a kind commitment by joining three models of educator competence as an exertion to alter the Autonomous Educational programs.

This study aims to analyze the quality of administrative services at UPT Puskesmas Bumi Ayu, Dumai City, as part of primary public health service delivery. Service quality is an important indicator of institutional performance and community satisfaction. This research uses a qualitative approach with data collected through interviews, observation, and documentation. Informants consisted of the head of the health center and a service user selected purposively based on direct involvement in administrative services. The data were analyzed using the Miles and Huberman model, including data reduction, data display, and conclusion drawing. The assessment framework applies five service quality dimensions: tangibles, reliability, responsiveness, assurance, and empathy. The findings indicate that administrative services generally perform well, particularly in staff responsiveness, procedural reliability, and empathetic interaction. However, several limitations remain, including limited inpatient room facilities and difficulties among elderly users in understanding the Mobile JKN online registration system. These results suggest that service improvement should focus on strengthening physical infrastructure and enhancing user support for digital service access to improve overall administrative service quality in primary healthcare institutions.

Marriage administration services are a form of public service that has important legal and social implications for the community. The Office of Religious Affairs (KUA), as a technical implementing unit of the Ministry of Religious Affairs, plays a strategic role in providing legal certainty regarding marital status. This study aims to analyze the quality of public services and public perceptions of marriage administration services at the Office of Religious Affairs in South Dumai District. This study used a qualitative approach with descriptive methods. Data were collected through observation, in-depth interviews, and documentation studies, with purposively selected informants consisting of KUA officers and community service users. Data analysis was conducted using the Miles and Huberman interactive model, which includes data reduction, data presentation, and conclusion drawing. The results show that the quality of public services at the KUA in South Dumai District is generally in the good category, particularly in the dimensions of responsiveness, reliability, and assurance. However, the tangible and empathy dimensions still require improvement, particularly related to limited infrastructure and individual attention to the community. This study confirms that the effectiveness of marriage administration services is determined not only by the performance of the apparatus, but also by the level of understanding and readiness of the community as service users. These findings provide important implications for improving the quality of public services through strengthening socialization, procedural transparency, and a more user-oriented service approach.

The function of computers in government is seen from government activities that have begun to implement e-Government system, where each region, government agencies already have their own information system, or better known as e-Government. Implementation of e-government is certainly to improve service to the community. The use of computers at the level of village government is currently more focused on the use of Microsoft office programs both Microsoft word, excel and power point. This program is preferred for improvements in administrative services such as the making of invitations, certificates, letters of moving, APBDES, reports on financial statements and others. Thus it is natural that every village device capable of using Microsoft office program both Microsoft word, excel and power point besides important is also the basic operation of computer. The condition of the community in Jumantono district is classified as society whose level of education is increasing, so it has demand for high quality of service in various ways. In terms of the ability to handle administration and documentation of village data, the average is still classified as not yet maximal, as evidenced from the results of random observations of 11 villages in Jumantono district, it is known that the village administration system has not been all using computer equipment but still done manually, each village government has been equipped with a computer but the device can not be utilized optimally because not all village devices have the ability to operate it. this devotional activity is to provide understanding to the Village's tools in Jumantono district by equip themselves with computer skills in operating Microsoft Excel, and Microsoft Power Point, well to improve quality village administration so as to improve the effectiveness of services to the public. Microsoft Excel (MS-Excel) is the most popular and most widely used spreadsheet application program. Village Devices in Jumantono district is one part of government employees who also provide village administrative services to the community. Keywords: administration, Microsoft Excel, Microsoft Power Point

The use of quality cost reports in quality improvement programs is a strategy that aims to increase the efficiency of a company's production costs. Quality cost reports include the identification, measurement, and analysis of costs associated with product or service quality deviations. In this context, research discusses the importance of integrating quality cost reports in an effort to improve product or service quality while minimizing production costs. This study demonstrates how the use of quality cost reports can provide valuable insights for companies in identifying the most effective and efficient resources for quality improvement. Quality cost analysis can help management make the right decisions regarding resource allocation, production process development, and implementation of continuous improvement.

The community service program "Village Literacy Movement: Building Reading and Writing Culture in Pangkalan Benteng Village" aims to enhance reading and writing skills and establish a literacy culture within the village community. The primary issue addressed is the low literacy rate, which limits access to information and educational opportunities. The methods used in this program include literacy training and various literacy activities such as group reading, writing competitions, and book discussions. The results show significant improvements in reading and writing skills among children and adults, increased reading interest, and the development of a stronger literacy culture. Community empowerment and the enhancement of local leadership capacity were also achieved through active involvement in the management and implementation of the program. This program demonstrates that a participatory approach and access to quality reading materials can effectively improve literacy and empower communities.

The Indonesian Nursing Diagnosis Standard (SDKI), Indonesian Nursing Outcome Standard (SLKI), and Indonesian Nursing Intervention Standard (SIKI) are standardized nursing documentation systems designed to improve the quality of nursing care. The training on the application of SDKI, SLKI, and SIKI at PKU Muhammadiyah Karanganyar Hospital aims to enhance nurses' understanding and skills in systematically, accurately, and evidence-based nursing documentation. The training methods included lectures, discussions, and hands-on practice in applying SDKI, SLKI, and SIKI to real cases. Evaluation results showed a significant improvement in participants' understanding and skills after completing the training. The implementation of SDKI, SLKI, and SIKI is expected to enhance nursing documentation efficiency and improve the quality of nursing services in the hospital.

The purpose of writing reform papers is improvement; bureaucratic reform means a change of perspective, an increase in "will and determination", and a decrease in the likelihood of deviation. High quality public services cannot be achieved simply by improving budgets and systems. After bureaucratic reform, there are still many deficiencies in various fields of public services. Corruption, plagiarism, fraudulent judgments, and falsification of information Four main components hinder bureaucratic progress in Indonesia: laws and regulations, organization, human resources (HR), and government management. Bureaucratic reform will have a direct impact on improving the quality of public services, which are based on facts on the ground, transparency regarding people's welfare, and a better quality of public services. Undoubtedly, this bureaucratic reform will improve overall development implementation in Indonesia, especially as the third phase of the RPJMN is underway. This bureaucratic reform will certainly encourage the implementation of development in general in Indonesia, especially the implementation of the third phase of the RPJMN which is currently being implemented. In addition, it is believed that the implementation of bureaucratic reform must also encourage investors to continue investing in the development of this country.

Quality is an important factor in production, so companies must maintain the quality of their products in order to be able to compete in the market. One of them is PT. Swadaya Graha operates in the construction and fabrication services sector, working on several projects, one of which is pipe support. In pipe support fabrication there are problems during the production process. This problem is the presence of "scratch" defects on the surface of the material. The aim of the observations carried out is to minimize the occurrence of production process defects in pipe support fabrication. From the results of the analysis using a cause-and-effect diagram, there are 3 factors that cause defects. And improvement efforts to minimize defects using the 5W + 1H method.   Keywords: Cause-Effect Diagram, Defects, Scratch, 5W + 1H Method.

Nowadays, the level of competition between health service providers is increasingly high. Compared to inpatient care, outpatient services are developing more rapidly. One effort to win the competition is to improve the quality of health services and provide services according to patient needs so that it will provide patient satisfaction. In this study, patient satisfaction was identified based on 5 determinants of service quality, namely Reliability, Responsiveness, Assurance, Empathy and Tangibility. The aim of this research is to determine patient satisfaction based on determinants of service quality. The research was carried out using a survey method of filling out online questionnaires by respondents. The sampling technique used was Malhotra's theory with a sample size of 160 people. The research results show that the Customers Satisfaction Index (CSI) value for outpatients at health service facilities in Batam City is 79.6%, including in the satisfied category. All gap values ​​show negative results, the highest gap value is - 0.84 for the attribute of readiness to respond to patient requests and staff who are always polite. Meanwhile, the lowest gap value is -0.04 for the facility/service place attribute that looks attractive to look at. Therefore, it is necessary to gradually improve the quality of service in order to increase patient satisfaction which can be implemented based on service improvement priorities starting from the attribute that has the highest negative gap value. Keywords: patient satisfaction, outpatient, health service facilities.

Nowadays, the level of competition between health service providers is increasingly high. Compared to inpatient care, outpatient services are developing more rapidly. One effort to win the competition is to improve the quality of health services and provide services according to patient needs so that it will provide patient satisfaction. In this study, patient satisfaction was identified based on 5 determinants of service quality, namely Reliability, Responsiveness, Assurance, Empathy and Tangibility. The aim of this research is to determine patient satisfaction based on determinants of service quality. The research was carried out using a survey method of filling out online questionnaires by respondents. The sampling technique used was Malhotra's theory with a sample size of 160 people. The research results show that the Customers Satisfaction Index (CSI) value for outpatients at health service facilities in Batam City is 79.6%, including in the satisfied category. All gap values ​​show negative results, the highest gap value is - 0.84 for the attribute of readiness to respond to patient requests and staff who are always polite. Meanwhile, the lowest gap value is -0.04 for the facility/service place attribute that looks attractive to look at. Therefore, it is necessary to gradually improve the quality of service in order to increase patient satisfaction which can be implemented based on service improvement priorities starting from the attribute that has the highest negative gap value. Keywords: patient satisfaction, outpatient, health service facilities.

In the context of the Hajj pilgrimage in Bali, the government's role takes center stage. The background involves a surge in the number of pilgrims wishing to perform Hajj, juxtaposed with limited facilities and supporting infrastructure in the region. The research problem revolves around assessing the effectiveness of the government's initiatives in facilitating and regulating the Hajj pilgrimage in Bali, encompassing regulatory measures, accommodation infrastructure, and pilgrim management. The evaluation of the government's role reveals that their efforts have enhanced the quality of services and comfort for Hajj pilgrims, although challenges persist regarding capacity and logistical management. In conclusion, the government's role is pivotal in ensuring the success of the Hajj pilgrimage in Bali by improving infrastructure, enacting appropriate regulations, and enhancing inter-agency coordination. The novelty of this work lies in its in-depth analysis of the government's concrete measures to enhance the quality of the Hajj pilgrimage in Bali, along with providing constructive recommendations for future improvements.

The analysis of Traveloka.com's services in the tourism industry encompasses various aspects, including usability, service quality, customer loyalty, and the influence of service quality on customer loyalty. The usability analysis of Traveloka.com's website revealed a high level of usability, as evidenced by efficiency, memorability, error rate, and user satisfaction. However, the study also identified areas for improvement, particularly in terms of system accessibility, privacy, and efficiency, which significantly impact customer satisfaction. Furthermore, the influence of service quality on customer loyalty was found to be significant, indicating the importance of continuous improvement in service quality to maintain and enhance customer loyalty. This research aims to provide a comprehensive understanding of Traveloka.com's services and their impact on the tourism industry, offering insights for the company's development and the advancement of the overall tourism sector.

Karya Karsa application is one of the important platforms in providing diverse services to users in various fields. This article analyzes the quality of services provided by the application with a focus on user satisfaction, ease of use, response from service providers, as well as direct evaluation of user interaction with the application. This research was conducted through an online survey of Karya Karsa application users and direct application usage analysis. The survey results showed the satisfaction of most users with the services provided, but also highlighted areas of improvement related to the user interface that needs to be more intuitive. Analysis of application usage revealed good transaction speed, but showed potential improvements in response to users during peak hours. Recommendations focus on improving the user interface, enhancing the infrastructure and responsiveness of the application, and improving customer support. It is expected that the implementation of these recommendations will improve the service quality and user experience of the Karya Karsa application, strengthening its position as a reliable platform for the community to access the services provided.

Abstract. Public transportation is often considered a practical solution for reducing traffic congestion. However, initial surveys conducted after implementing the TEMAN Bus service along Corridor 2 showed low enthusiasm among commuters. Only 14.103% of them used the service. This study aims to identify areas for improvement to increase public interest in utilizing this service. Corridor 2 runs from Mall Panakkukang to Sultan Hasanuddin International Airport and vice versa. The study focuses on four main categories of variables: service level, service quality, socialization/information, and stop services. To assess public interest in the TEMAN Bus service along Corridor 2, this study used observations and distributed questionnaires. The questionnaire data was then analyzed using Structural Equation Modeling (SEM) after undergoing validity and reliability tests. The study found that the variable of stop services was the primary factor contributing to the low level of public interest. Keywords: teman bus; trans mamminasata; public transportation; SEM   Abstract. Transportasi massal merupakan salah satu pilihan yang tepat dalam mengatasi kemacetan. Namun setelah beroperasi, berdasarkan hasil pra survei yang peneliti    lakukan,antusias masyarakat yang menggunakan TEMAN Bus masih sangat rendah untuk rute koridor 2 dengan persentase 14,103%. Oleh karena itu, perlu dilakukan suatu perbaikan untuk meningkatkan minat masyarakat untuk menggunakan TEMAN Bus Trans Mamminasata rute koridor 2 (Mall Panakkukang – Bandara Internasional Sultan Hasanuddin dan sebaliknya). Variabel yang digunakan dalam penelitian ini ada 4 kategori diantaranya tingkat pelayanan, kualitas pelayanan, sosialisasi/informasi dan layanan halte. Penelitian ini dilakukan pada trayek TEMAN Bus Trans Mamminasata rute koridor 2 dengan melakukan observasi langsung dan penyebaran kuesioner untuk mengetahui tingkat minat masyarakat dalam menggunakan TEMAN Bus. Data dari hasil kuesioner diolah dengan melakukan uji validitas dan reliabilitas kemudian melakukan analisis menggunakan Structural Equation Modeling (SEM). Hasil dari pengolahan tersebut menunjukkan faktor rendahnya minat masyarakat adalah variabel layanan halte. Keywords: teman bus; trans mamminasata; transportasi massal; SEM.

The study aims to analyze the impact of Suroboyo Bus transportation services on improving the satisfaction of the people of Surabaya. The type of research used in this research is quantitative with survey methods and cross-sectional design. The research was carried out on the Suroboyo Bus public transportation route Rajawali-Purabaya Terminal. This research uses a questionnaire-type instrument using the Likert scale. The number of samples used in this study was calculated using the Slovin formula and samples were obtained from as many as 400 respondents. The data analysis techniques used in this study are instrumental testing, classical assumption testing, hypothesis testing, and double linear regression testing. Instrumental testing results refer to valid and reliable instruments. The results of classic assumptions also showed normal-distributed data and variables X and Y have a linear relationship. The results of the hypothesis test with the F test obtained a P-value of 0,000, so there is a significant influence on the quality of public transport services Suroboyo Bus in general on the improvement of public satisfaction. The result of the analysis of dual linear regregation can be known that all free variables have a positive value coefficient. The determinant coefficent test results showed a large influence of service quality on public satisfactions is 77.49%.

Research on public services in Batam City has been carried out with various focuses and approaches. Research conducted at the Batam City Public Service Mall aims to analyze the level of satisfaction with public services with changes to the business licensing regulatory system. The research results show that the majority of people express satisfaction with the services provided by the Batam City Public Service Mall, however there are improvements that need to be made, especially regarding understanding the procedures for processing business permits. Apart from that, other research highlights the influence of service quality and facilities on Batam City Government customer satisfaction at Public Service Malls. The results of this research provide an understanding of the importance of service quality and facilities in influencing customer satisfaction Apart from that, the implementation of public services during the Covid-19 pandemic in Batam City is also the focus of research. This research highlights the challenges in running public services according to the minimum standards that apply during the pandemic. The research results show that the implementation of public services during the Covid-19 pandemic is still not running effectively and efficiently From these various studies, it can be concluded that public services in Batam City are an important topic to evaluate and improve, especially in terms of customer satisfaction, the influence of service quality and facilities, as well as challenges in providing public services during pandemic conditions.

Trade is an activity of exchanging goods and services based on mutual agreement without any element of coercion. Import and export activities are economic activities that cannot be separated from trade and are a unity that can encourage the improvement and growth of the economy in a country. The purpose of this research is to focus on the effect of import-export on economic growth, the evaluation of the contribution of Customs, and the role of international trade supervision. Customs or customs authorities in Indonesia, known as Customs and Excise, are the gateway to international trade. Customs manages state finances and implements state revenue through import duties and excise. The results of this study show that Indonesia's economic growth is influenced by global economic growth. In the first quarter of 2023, export activity weakened with the moderation of international commodity prices which supported the exports of North Sumatra Province. Export performance in North Sumatra grew 2.45% (yoy), lower than the previous quarter which amounted to 9.77% (yoy). Export activities in Indonesia are one of the efforts made by the government to follow the development of industrialization every year. Competition between products in foreign markets depends on price, quality, and quality of goods are important factors in competing in export activities.

This study aims to identify and further analyze the service quality of the Trans Jatim Corridor I Bus to achieve public satisfaction. The method used is to use a qualitative approach by describing in accordance with the theory of the five dimensions of service quality from Zeithaml et. al. (1990) namely tangible, reliability, responsiveness, assurance, and empathy.  Data were collected using interviews, observation, and documentation methods. The results of this study indicate that the quality of Trans Jatim Bus services on the Corridor I route is good and provides satisfaction to the community. This is evidenced by the fulfillment of the components in the five dimensions of service quality, namely the facilities are quite good, the reliability and ability of the officers are good, the good response given by the officers when responding to problems, the officers are also polite and friendly, and the guarantees provided are also good (such as legality, on time, and cost certainty). However, there is still a need for innovation and improvement regarding the services provided in order to continue to provide optimal and quality services. Such as uneven service facilities provided, in terms of discipline officers are less consistent, and often the response or response given by officers exceeds the provisions (1 x 24 hours).