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Along with the development of science and technology that is very fast and increasingly widespread, the need for comfortable, safe and fast transportation facilities is very much needed by transportation users, especially in the use of air transportation, in ensuring the safety of flights at airports is an obligation for all personnel. Aviation security, especially those on duty at the Screening check-point to carry out their duties correctly and consistently according to the instructions contained in the applicable regulations. Airport security officers play an important role in terms of security for passengers providing the best service in order to meet passenger expectations or satisfaction, the purpose of this study is to find out what the role is and to find out what the obstacles and solutions are from the aviation security unit in handling passenger luggage that endangers flight securit. This study used qualitative research methods. Data collection techniques in this study were interviews, observation, and documentation. The techniques used in this study were data reduction, data presentation and conclusions/verification. Through sources, namely Mr Wawan senior Avsec, Mrs Galuh senior Avsec and Mrs Citra junior Avsec. From the results of the research that the author has done, Aviation Security plays an important role in ensuring security for users of aviation transportation services, and in carrying out their duties in accordance with the applicable Standard Operation Procedures (SOP), and always coordinating with related parties, then for the constraints face, namely from limitations in terms of the availability and quality of the technology used for inspection of passenger luggage. Although there are a variety of detection equipment, sometimes the technology may not be sophisticated enough or capable of accurately detecting objects that are a real flight hazard. Then in handling the problem the airport must improve the limited technology availability system for checking passenger luggage, sometimes the technology may not be sophisticated enough or unable to accurately detect objects that are indeed dangerous to flights

Current technological developments can develop very rapidly and this causes changes in people's lifestyles. With the presence of the internet, not only marketing- based businesses but also developing online transportation services such as Grab, which provides online transportation services to consumers. This needs to be considered as a service provider to maintain the loyalty of service users. This study aims to determine the effect of e-service quality and e-trust on e-loyalty through customer satisfaction on users of grab transportation services. This research was conducted in the community in the district Kecamatan Pandaan who uses grab transportation services in 2023. The data collection technique used is a questionnaire which is distributed online via Google Form. The selection of the sample used in the study was 100 respondents using the purposive sampling method, which is a sampling technique in which the people selected as samples are in accordance with the purpose of conducting research on data management, this research was conducted using the path analysis method (Path Analysis). Based on the results of this study it can be seen that e-service quality has a positive and significant effect on satisfaction, e-trust has a positive and significant effect on satisfaction, e-service quality has a positive and significant effect on e- loyalty, there is no significant relationship between e-trust directly to e-loyalty, and satisfaction has a positive and significant effect on e-loyalty

The Terminal Operation Center (TOC) unit is an integrated monitoring system for airport operations and service activities at the terminal, using the concept of collaboration with other stakeholders. This study discusses the Terminal Operation Center (TOC) Unit in supervising the operational performance and service of check-in area facilities at Domestic Terminal 3 at Soekarno Hatta International Airport, Tangerang. The check-in area is a place that must always be monitored because it is the initial gathering point for flight service users who have the potential for queue accumulation.During the months of August and September 2022, this study was carried out at Tangerang's Soekarno Hatta International Airport. The data collection techniques employed were observation, interviews, literature and documentary studies, and descriptive qualitative research. Data collection, data reduction, data presentation, and findings were all assessed utilizing qualitative data analysis methodologies, and their validity was checked by using three different sources and three different methods.The results of this study indicate that at Soekarno Hatta International Airport, the Terminal Operation Center (TOC) Unit has played a good role in supervising operational and service performance in the Domestic Terminal 3 check-in area. This role is in accordance with applicable regulatory standards and Standard Operation Procedures (SOP).

The Airport Operation Terminal and Landside Unit is a unit that provides services to airport users through its division, better known as the Terminal Service Officer (TSO), providing services to airport service users in the terminal and Landside areas. This study aims to explain what are the obstacles and what are the solutions for TSO officers in solving the obstacles. This study uses primary and secondary data. The subjects in this research are Terminal Service Officers. Data collection methods used are observation, interviews and documentation. The location of this research was carried out at PT. Angkasa Pura I Zainuddin Abdul Madjid International Airport Lombok West Nusa Tenggara with a placement in the Terminal Service Officer (TSO). This data analysis uses qualitative data. The results of this research regarding the Terminal Service Officer are the lack of cleaning service officers in maintaining the cleanliness of the facility, the lack of trolleyman officers in supplying the availability of trolleys and the lack of assertiveness of Aviation Security officers in giving warnings to street vendors and passenger escorts. While the solutions for Terminal Service Officer personnel in resolving problems are in accordance with the applicable Standard Operating Procedures. The solutions that are not listed in the Standard Operating Procedures are initiatives from Terminal Service Officer personnel who are none other than to provide maximum service to airport service users.

Airlines must always improve passenger services on the ground. One of its services is the determination of time or On Time Performance which is a benchmark for the trust of service users who are the choice to travel. There are obstacles that become obstacles in achieving On Time Performance, namely worsening uaca, inadequate airport facilities, traffic and others. This study aims to determine the performance of Ramp Handling in handling aircraft at Wings Air at PT. Merpati Angkasa Abadi at Sultan Muhammad Kaharuddin Airport Sumbawa and for 2.knowing the stipulation of aircraft departure time on Wings Air airline At PT. Merpati Angkasa Abadi at Sultan Muhammad Kaharuddin Airport Sumbawa. This research is qualitative with data obtained from observation, interviews, and documentation. The data analysis techniques used are data reduction, data presentation, and conclusions. This research will be conducted in July 2023 at PT. Merpati Angkasa Abadi at Sultan Muhammad Kaharuddin Airport Sumbawa. The result of this study is the performance of Ramp Handling in handling aircraft is to ensure all tools, needs and employees are ready to be positioned with their respective duties, and monitor the weather for the aircraft in order to land. In addition, the Ramp Handling Unit serves as a liaison between operational activities at the facility and operational activities at the terminal. To provide or ensure all activities on the aircraft and in the terminal run properly. The achievement of On Time Performance has been maximally optimized according to the time given by the company for 20 minutes the aircraft while on the ground, the Ramp unit makes excellent use of this time. The achievement of punctuality has been carried out optimally starting from before the plane landed. All jobs such as, helping cabin crew pick up garbage from the plane, communicating with pilots, and communicating with engineers to ensure the condition of the engine to raise passengers into the plane.

Airports are required to provide flight comfort and safety with reliable facilities and services, especially for persons with disabilities by providing services that are easy to understand, easy to follow and easy to implement. One of the airports that very well manages its services and facilities, namely I Gusti Ngurah Rai Airport in Bali, this is one of PT Angkasa Pura I's efforts to gain the trust of passengers, especially passengers with disabilities who use air transportation services at I Gusti Ngurah Rai Airport in Bali. . This study aims to determine the performance of the special service unit when serving passengers and how accessible the facilities are for passengers with disabilities. The research was conducted in the international and domestic terminal areas of I Gusti Ngurah Rai Airport in Bali using qualitative research methods. Sources of data in this study using primary and secondary data. Data collection techniques in this study used observation, interviews and documentation. The data analysis technique in this study is the data reduction stage, the data presentation is then followed by the final step, namely drawing conclusions. The results of this study conclude that efforts to improve service provide satisfactory results, this is based on observation and interview activities that have been conducted by researchers during research at I Gusti Ngurah Rai Airport in Bali where special service unit officers serving passengers with disabilities are in accordance with operational standards procedures (SOPs). It's just that the quantity of three officers in one shift is still not enough considering that I Gusti Ngurah Rai Airport service users in Bali are increasing every year and special facilities for passengers with disabilities in all areas of I Gusti Ngurah Rai Airport in Bali are sufficient. This is based on observations made by researchers regarding the disability facilities provided..

Technology's role in tourism can have a positive effect on attracting tourists. In providing solutions to non-optimal media in supporting alternative entertainment and services for tourists, the service activity's goal of integrating augmented reality (AR) in tourism has given rise to the concept of AR gamification, in which game elements are integrated into the tourist experience to create a more enjoyable and interactive experience. Potential users are assisted in comprehending and optimizing their use of AR gamification applications. The implementation of augmented reality games at The Sila's Agrotourism benefited from the active participation of collaborators in all PKM activities. The results demonstrated that the use of augmented reality (AR)-based interactive games in tourist destinations enhances the destination's appeal and encourages visitor participation in associated activities. The implementation of augmented reality technology makes the tourist experience at The Sila's Agrotourism more engaging and enjoyable for guests, which has positive repercussions for boosting tourist attraction and satisfaction.

The development of information technology, in terms of the internet is increasing and increasingly making people feel more comfortable to carry out various activities. The transportation business is also not spared from advances in internet technology. Online motorcycle taxis and taxis are a business opportunity that takes advantage of the development of internet technology. Traditional motorcycle taxis and taxis can only be found at the base or contacted by telephone. However, the current access can be accessed using an Android-based application. The emergence of transportation businesses such as Go-jek, Grab, Maxim and Indriver is proof that information technology has also penetrated into public transportation. The type of research used is quantitative research using multiple linear regression analysis techniques. The population in this study were 100 Go-ride service users in Solo Raya. The data collection technique used is questionnaire using the Linkert scale. The conclusions of this study are (1) There is a significant influence between service quality on customer satisfaction, (2) There is no significant influence between brand image on customer satisfaction, (3) There is a significant influence between price perceptions on customer satisfaction, (4) Simultaneously service quality, brand image and price perceptions have an effect on customer satisfaction.

. In the era of technology and information that is increasingly developing, the internet is starting to become a necessity for all circles of the general public who are inherent and have become their daily needs. Business via the internet is a business in which the process of both ordering, payment and delivery is through online media or the internet. The purpose of this study is to design a website at the Mini Moni Snack Shop as a media promotion and service to customers. The website can be accessed by all ages including internet users. The system development method uses the RAD (Rapid Application Development) method which tends to be more structured. In designing this website it uses the programming language PHP version 7 and Phpmyadmin as the database. The conclusion from this research is that with a website-based sales system, of course, it can make it easier to make sales transactions.

Telemedicine, as a form of evolution in the field of health services, has emerged as a response to the challenges and opportunities arising from advances in information and communication technology (ICT). In the era of globalization and digitalization, the concept of telemedicine has revolutionized the way medical services are provided, providing broader, more efficient, and innovative access to healthcare. The purpose of this study was to determine the relationship between service quality and satisfaction among telemedicine users in Surakarta City. This research method is a quantitative descriptive method by distributing online questionnaires (google form). The population in this study are telemedicine users in the Surakarta City area. While determining the number of samples using the Lemeshow formula with a sample of 96 respondents. The results showed that most of the respondents were aged 36-45 years (30.2%), female (51%). The education level of the majority of respondents graduated from high school or equivalent (31.2%). The level of employment of civil servants and self-employed (18.8%) and the activity that is often used is to consult a doctor (66.7%). A total of 3 - 4 times using telemedicine a total of 42.7%. While the results of the description of the quality of services provided are in the good category (72.9%) and the description of satisfaction is in the satisfied category (66.7%). The conclusion in this study is that there is a relationship between service quality and satisfaction with the use of telemedicine services indicating a significant and positive relationship (p value = 0.000).    

In this day and age, people of all ages are very familiar with digital technology. The right application of digital technology can provide benefits for its users. One of them is by creating marketing for business products and services organized by UMKM using digital technology. However, due to a lack of understanding and training, UMKM business owners have not made the best use of the internet to assist their operations. Digital marketing, which aims to advertise or promote products and services using online media to reach a larger target market, is one way to use the internet in company management. Foodstuffs are the only goods produced by UMKM owned by business actors in Rembang Village and marketing is only carried out through direct sales by door to door or face to face. It is difficult to reach a larger target market. Therefore, providing training and directing the use of digital marketing can help MSME players in increasing the capacity of UMKM entrepreneurs to utilize digital marketing.

Sharia pawning is called rahn in Islamic law where the meaning is a contract with the detention of valuables as collateral for debts carried out by sharia pawnshops. In my opinion, as a writer, this sharia gold mortgage is the best choice when there are pressing financial matters. This is what makes the author interested in the topic of sharia gold pawning to be studied more deeply. This study discusses the description of the pawnshop itself and the conditions and procedures for pawning gold in sharia at the UPS Mandailing Natal pawnshop. The method used in this study is descriptive qualitative problem approach used is direct interviews and observations. The data used is secondary data including primary, secondary and tertiary data. All data was collected through interviews with managers and service users at UPS Mandailing Natal Sharia Pegadaian as well as literature study. All data is processed by examining data and data settings and then analyzed. The procedure uses a rahn contract and an ijarah contract. Factors that make Islamic Gold Pawning a solution for the lower middle class in Mandailing Natal Regency are because there is no usury or interest and it is more cost-effective as well as collateral items are safer.

The existence of world developments as well as digital transformation has created a “Crisis” situation for every brand and business owner in Indonesia. Because the average businessman is unable to adapt to technology. The increasing number of Instagram users has led to the emergence of Instagram accounts to act as advertising and media channels. One of them is the Instagram social media account @andalan.blitar. Therefore, the purpose of this community service activity is to help digital marketing for UMKM in the Kauman area through Instagram social media. The research method used in this study is a descriptive method which collects data using existing facts. The result of this service activity is that followers have an interest in culinary products that are promoted on the Instagram social media account @andalan.blitar by giving likes, comments, and visiting the UMKM.

In the current era of globalization, there are many applications that make it easier for users to get satisfaction, one of which is the Tiktok application. With the tiktok application, many people, not only adults, but also children and teenagers can see information or news that encourages them to watch For Your Page (FYP) on Tiktok. So that teenagers or adults are motivated and feel satisfied because of the For Your Page (FYP) on Tiktok. Based on the phenomenon above, this study aims to determine how much influence the motive for watching For Your Page (FYP) TikTok has on entertainment satisfaction in SMA PGRI Pekanbaru students. The theory used is the Uses and Gratification Theory which is a theory of needs and satisfaction in which audiences use the media in order to fulfill their needs. What is assumed is that the audience is considered active, can change the satisfaction of needs, the mass media competes with other media. This study uses a quantitative method with a descriptive approach. Data collection techniques used are questionnaires and documentation. How to distribute the questionnaire is done by going down directly to SMA PGRI and online via Google from. The population in this study were 153 students. The sampling technique used in this study is the Non-Probability Sampling Technique. Using Saturated Sampling in which the entire population is sampled. To find out how much influence these two variables have. For processing questionnaire data, it was carried out using the Product And Service Solution (SPSS) statistical program26. Based on these results it shows that the influence of motives for watching For Your Page TiktTok on Entertainment Satisfaction in SMA PGRI Pekanbaru students. The regression coefficient value obtained in this study is Y = 4.023 +0.878X, a significance level of 0.000, which is smaller than α = 0.05, meaning that there is an influence between Motives for Watching FYP TikTok on entertainment satisfaction in SMA PGRI Pekanbaru students of 74.2% and in category of strong influence (60% -79.99%).  

The application of good governance in public services in the district is expected to create a government system that is more responsive, accountable and oriented to the interests of the community. This study aims to determine the application of the principles of good governance in public services in the East Semarang District Office of Semarang City as well as to find out the supporting and inhibiting factors. The research method used is descriptive qualitative with data collection techniques through in-depth interviews with informants, namely the district head, service section head and service users. The results of the study show that the principles of accountability have been implemented through coordination, program outreach, effective communication, officer competence, commitment, honesty and democracy, the principles of transparency have been implemented through information disclosure and easy access to services, democratic principles have been implemented through the involvement of officers, accountability, integrity, following up on public complaints and a straightforward mechanism. The application of the principle of the Rule of Law is carried out by providing services to the public that are fair and do not discriminate, employees carry out their duties in accordance with existing rules. Factors supporting the implementation of good governance in the East Semarang District Office are effective communication; adequate resources; disposition shows honesty, commitment, and democracy; The bureaucratic structure is reflected in the program implementation mechanism according to the Standard Operating Procedure (SOP) and is easy to understand as stated in the program/policy guidelines and implementing organizational structure. The obstacles are the lack of understanding by the apparatus of the principles of Good Governance, inadequate facilities and lack of discipline by the apparatus during working hours and the lack of community participation.

Financial technology innovation in the form of a digital wallet has attracted the public's attention. The efficiency offered by this payment system has made people start to switch from conventional payments to digital payments. Besides that, there are many other factors that influence multi-generations to use digital wallets as an alternative for their daily payments. The use of digital wallets is currently widely applied for online transportation transactions, purchases in e-commerce, to food and beverage delivery services. The method used in this study is the literature study method with the aim of knowing developments in the use of digital wallets in society from various journals sourced from Scholar and several websites that have been analyzed and processed by researchers. become a MyBank application. From the application made, it can be concluded that it is able to facilitate digital wallet users, especially in Indonesia. Especially after there are many digital wallet applications, the number of digital wallet users is increasing because of that the MyBank application will make it easier for users to make more transactions digitally.

The purpose of conducting this research is to find out how the influence of service quality and price on consumer satisfaction of Gojek users in Solo City. This research is quantitative using a questionnaire. The sample taking technique in this study used the Leedy formula with a sample size of 100 respondents. The sampling technique used in this research is purposive sampling. The results of this study explain that service quality has a significant effect on consumer satisfaction of Gojek users in Solo City, with a positive regression coefficient meaning that if the quality of service is getting better, then the consumer satisfaction of Gojek users in Solo City has also increased. This study also explains that price has a significant effect on consumer satisfaction of Gojek users in Solo City, with a positive regression coefficient meaning that if prices are cheaper, then Gojek user consumer satisfaction in Solo City has also increased.

QoS (Quality of Service) on the internet network at STIKUBANK University Semarang should be maintained optimally as one of the efforts to meet the needs of internet users on campus. The purpose of this research was to determine the quality and service of the Wifi network in Building D8, STIKUBANK University Semarang so that it can determine the level of satisfaction of the users of the wifi network and minimize network disruptions early on so that the internet network is always at its best.. The QoS (Quality of Service) parameters used in this study are bandwidth, delay, packet loss and jitter based on the TIPON standard by monitoring the internet network at the Access Point of each room using the Axence NetTools application. Some of these rooms include: WR Room, YPPMI Room, TU Room, Meeting Room, Rector Room and HR Room. This research has benefits both theoretically and practically. Theoretically, the benefit of this research is that it can be a reference for other researchers who will discuss QoS (Quality of Service) analysis of Wifi networks at schools, colleges or other institutions. And practically, the results of this study can be used as material for study and information for STIKUBANK University Semarang regarding the QoS (Quality of Service) of the Wifi network in Building D8, STIKUBANK University Semarang. Based on the results of the research that has been done, it can be concluded that the QoS (Quality of Service) of the Wifi network in Building D8 of Stikubank University (UNISBANK) according to the TIPON standard is satisfactory with a percentage of 91.67% and is included in the grade B category.   Keyword : QoS (Quality of Service), Wi-Fi, TIPHON, Axence NetTools.

The implementation of E-government in Indonesia is currently still being accelerated in order to realize the creation of Good Government. All aspects needed to implement E-government continue to be improved, including the E-procurement sector. Transjakarta cares is one of the service programs provided by Transjakarta which aims to make it easier for people with disabilities in DKI Jakarta to use public transportation. This service aims to make DKI Jakarta an inclusive city which means DKI Jakarta is a livable province for all people, including people with disabilities. This research was conducted by means of a literature study by taking data from literacy sources. This breakthrough service carried out by Transjakarta has received a lot of support from various parties, including the private sector. Support in the form of assistance has been carried out, such as providing vehicles for implementation to revitalizing access to bus stops carried out by the regional government to make it easier for users of Transjakarta cares services. The coverage area that can be accessed by Transjakarta cares is already quite good and is currently being expanded so that all residents in the DKI Jakarta area can use Transjakarta cares services.

The implementation of SIMRS is very important to work together on all information generated in the health service process. SIMRS can also encourage increased efficiency and effectiveness of services in hospitals in line with the smooth flow of information from hospital operational activities. To support this, the application of SIMRS must be in accordance with the needs of each room so that it can run well. The purpose of this research is to find out how the Hot-Fit method affects the implementation of SIMRS. This research is a quantitative research. The research variables are System Quality, Information Quality, Service Quality, System Use, Use Satiaction, Structure, Net Benefit, the sample is SIMRS users. The success of SIMRS implementation at Putra Waspada Hospital is influenced by human, organizational, technological aspects, and the benefits of having a positive influence.