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The research aims to determine the effect of taxpayer awareness, tax knowledge and service quality on motor vehicle taxpayer compliance in Sukoharjo Regency (Case Study at Samsat Sukoharjo). This study uses a quantitative approach using primary data obtained from distributing questionnaires to respondents. Research indicators are arranged based on a Likert scale to measure the variables studied. The population in this study were motor vehicle taxpayers registered at the Regional Revenue Management Unit (UPPD) Samsat Sukoharjo Regency. Sampling was carried out using a simple random sampling technique with a sample size of 100 respondents. Consisting of 25 respondents who filled out the printed questionnaire directly and 75 respondents who filled out the questionnaire online via Google Form. The collected data were processed using IBM SPSS version 23 software using descriptive statistical analysis methods, validity tests, reliability tests, classical assumption tests, multiple linear regression analysis, F tests, t tests and coefficients of determination. The results showed that the variables of taxpayer awareness and tax knowledge had a positive and significant effect on motor vehicle taxpayer compliance in Sukoharjo Regency. Meanwhile, the service quality variable has a negative and significant effect on motor vehicle taxpayer compliance in Sukoharjo Regency.

This study aims to examine the implementation of excellent service by internship students at the restaurant of Lanta Nice Beach Resort, an international resort known for its high service standards. Excellent service is a key element in the tourism and hospitality industry, particularly in resort restaurants that cater to guests from diverse cultural backgrounds. This research adopts a case study method with a qualitative approach. Data were collected through observation, interviews with internship students and restaurant staff, and field documentation. The findings indicate that the internship students are able to apply excellent service principles, such as maintaining buffet cleanliness, timely food service, and using effective and friendly communication in English. Nonetheless, they face challenges in adapting to international work culture and using a foreign language in dynamic settings. This study recommends enhanced communication and stress management training for internship students to improve service quality. The findings are expected to serve as input for resort management in mentoring interns and for educational institutions in designing more contextual and effective internship programs aligned with the needs of the global hospitality industry.

E-Puskesmas is a solution to problems caused by manual systems. It was created to streamline the method of reporting data to the Health Office and digitize the process of providing health services to the community at the Puskesmas. In addition, the online reporting system facilitates the dissemination of information effectively and efficiently. This study aims to determine the impact of using E-Puskesmas in improving the effectiveness of health services at the Pancur Community Health Center in Tanjungpinang City. The research method used is descriptive research with a qualitative approach conducted through observation, interviews, and documentation. The results of the study indicate that the implementation of E-Puskesmas has brought significant improvements in managing patient data, appointment scheduling, and reporting processes to the Health Office. Health workers find the system beneficial for storing accurate data, reducing paperwork, and enabling faster coordination with other health facilities. However, the use of the system is still hampered by unstable or slow internet or Wi-Fi networks, which often delay data input and retrieval during busy operational hours. This issue not only reduces efficiency but also causes frustration among staff who rely on the system for daily activities. The conclusion of this study highlights that the use of E-Puskesmas is effective in supporting digital health services but remains suboptimal due to technical challenges. Improving internet connectivity is critical to ensuring seamless operation and maximizing the benefits of the system. The study recommends that the local government and relevant stakeholders enhance the quality of network infrastructure and provide regular technical support and training for Puskesmas staff. By addressing these challenges, the Pancur Community Health Center can improve the stability of its operations and ensure that the E-Puskesmas application delivers optimal results in supporting high-quality, efficient, and technology-driven health services for the community.

The Community Service and Practical Fieldwork Program (KPPM) serves as a tangible form of social responsibility by encouraging students to engage in meaningful activities that positively impact society. In the 2025/2026 academic year, IAKN Tarutung conducted this program involving undergraduate students, including those enrolled in the Christian Religious Education (PAK) and Church Music Education (PMG) departments. One of the designated locations for this program was Hutauruk Village in Tarutung District, North Tapanuli Regency. This study centers on the implementation of the KPPM program in Hutauruk Village, which ran from March to June 2025 and engaged students from IAKN Tarutung. The primary objectives of this research are to explore the spiritual challenges faced by the community, to present solutions developed during the program, to assess the overall impact of KPPM on the local residents, and to examine how participation in the program contributes to the students’ personal and professional development. A qualitative research approach was employed, using methods such as participatory observation, interviews, and literature review. The findings indicate that students are required to assist the BNKP (Banua Niha Keriso Protestan) Fa’omasi Tarutung Church community by working collaboratively, demonstrating creativity, actively participating, and applying effective problem-solving strategies.

This research was carried out at the Multipurpose Health Center, Sako District, Palembang City. The purpose of this study is to find out the health services provided to Healthy Indonesia Card (KIS) patients at the multivehicle health center and to find out what factors are obstacles in providing maximum service to Healthy Indonesia Card (KIS) patients at the health center. The method used in this study is a descriptive method with a qualitative approach. Data collection techniques include primary data collection in the form of interviews and field observations, as well as secondary data collection in the form of documentation and literature studies. The determination of informants in this study uses the purposive sampling technique. The result of the analysis of this study is Health Services for KIS Patients at the Multiwahana Health Center, Sako District, Palembang City based on PERMENKES Number 04 Article (3) of 2019 concerning Minimum Service Standards (SPM). Health is assessed from the number of quality goods/services, quantity and quality of infrastructure. Health human resources and procedures for meeting standards are running well, this can be seen from the free services provided to KIS participants, namely KIS participants get basic health services at the Puskesmas free of charge, including examinations, treatments, immunizations and maternal and child health services. The provision of medicines at the Puskesmas ensures the availability of essential medicines needed by KIS participants. However, the flow of procedures and services at the multipurpose health center is quite clear, simple, not convoluted, and the officers are friendly. Then, the inhibiting factor in providing services to KIS patients is that there are still many people or patients who are not interested in the Healthy Indonesia Card program.

The One-Stop Administration Sistem (Samsat) serves as a key public service center, particularly for managing vehicle documentation and facilitating vehicle tax payments. This study aims to assess the level of innovation adoption in service delivery at the Samsat Ketintang office in South Surabaya, using indicators such as service innovation, communication channels, time span, and the social system involved in the adoption process. Employing a qualitative descriptive approach, data were collected from both primary and secondary sources through observations, interviews, and documentation. The findings indicate that the government encourages each Samsat office to implement annual innovations. At the South Surabaya Samsat, several new service innovations have been introduced to improve vehicle tax payment services. However, the adoption of these innovations is not immediate; challenges and obstacles still hinder full acceptance and implementation by the public. Based on these findings, the study offers recommendations to address the identified barriers and contribute to enhancing the quality of taxpayer services at the Samsat Ketintang office in South Surabaya.

This research was used to analyze the performance of public services, especially on the Plavon platform that’s provided by employees at the Sidoarjo Regency of Population and Civil Registration Service. The theory that researchers use takes from Robbins in (Aziz, 2022) which contains five indicators of Work Quality, Quantity, Timeliness, Effectiveness, and Independence. The type of researchers used for this research is descriptive qualitative methods with sources and types pf research data divided into primary data and secondary data through the process of taking activity documentation, employee interview, and observing activities which can then be used to draw conclusions. The findings in this research are in the for of information related to incoming complaints which convey that there are still errors in input made by employees on the Plavon Disdukcapil Sidoarjo platform which that will then be evaluated and given direction, Communication and coordinate are running well, the human resources are inversely proportional to demographic condition in Sidoarjo which results in the fulfillment of services using an overtime system, and then to the implementation of employee discipline supported by performance motivation in the reward & punishment categorization.  

"Public service" is the provision of services by the government, private entities on behalf of the government, or private entities to the public, either funded or free of charge, to meet the needs or interests of the community. The Kedung Baruk Village Office is one of the networks responsible for various public services, where service quality is a crucial point in the administration of public services. The Kedung Baruk Village Office faces challenges in maintaining and improving the quality of services they provide. Therefore, this research aims to conduct an in-depth review of the quality of public services at the Kedung Baruk Village Office, focusing on population administration and civil registration services. In this study, the author uses a descriptive qualitative research method, with data collection techniques including documentation, interviews, and observation. The primary and secondary data obtained by the author come from observation, documentation, and interviews.

This study was conducted at Four Star by Trans Hotel, Renon, Bali which discussed the Optimization of the implementation of standard operating procedures (SOP) in improving front office department services. The purpose of this study was to determine the implementation of Front Office SOPs at Four Star by Trans Hotel and how SOPs can improve service quality. Researchers used primary and secondary data to support this study. Data collection techniques used were observation, interviews and document studies. The method used was a qualitative descriptive method. The results of the study showed that the front office (bellboy, reservation, telephone operator, receptionist) had implemented existing SOPs and had provided the best service to guests, but not optimally, due to several reasons, one of which was the lack of front office staff. The dimensions used as a reference to measure how SOPs are implemented by the front office include reliability, responsiveness, certainty or guarantee, empathy, tangibles.

This research aims to find out and analyze the implications of the expansion of sub-district areas on public services in Congkar District, East Manggarai Regency. This research is an empirical legal research supported by a socio-legal approach, a legislative approach and a conceptual approach using primary data and secondary data that are analyzed qualitatively descriptively. The results of the study show that (1) the expansion of Congkar District from Sambi Rampas District has had a real positive impact in the fields of administrative services, health, education, and infrastructure (2) the factors that hinder public services in Congkar District, East Manggarai Regency that hinder public services after the expansion are the factors of funds, infrastructure facilities and human resources.

The role of the village government in improving the quality of administrative services at the village office is part of an effort to realize professional public services that focus on community satisfaction. The village government acts both as a policymaker and a service provider, responsible for delivering an orderly, fast, and transparent administrative system. This research was conducted at the Tenilo Village Office in Tilamuta District. This study aims to determine the extent of the village government's role in improving the quality of administrative services at the Tenilo Village Office, Tilamuta District, Boalemo Regency. This study uses a qualitative research approach. Data collection techniques include observation, interviews, and documentation. The data sources consist of both primary and secondary data. The data analysis technique used is descriptive qualitative analysis, which includes data reduction, data presentation, and conclusion drawing. The research findings at the Tenilo Village Office in Tilamuta District indicate that the government has played an active role in enhancing the quality of administrative services. However, there are still several inhibiting factors in improving service quality. Internal factors include: (1) inadequate service facilities, (2) limited skills and capabilities, and (3) budget constraints. Meanwhile, external challenges involve: (1) lack of community participation.

Background: In 2021, there were 38 deaths for every 1000 live births in the world's under-five population. Predisposing factors, enabling resources, need, and health service usage are the three primary elements that make up Andersen's theory and have an impact on health care utilisation. Goal: To ascertain how patient trust and service quality relate to Sekanak Raya Village's whole basic immunisation program. Method: This study is quantitative in nature and uses a cross-sectional, analytical observational methodology. The mothers who had children in Sekanak Raya Village made up the study's population. Tools for gathering data include questionnaires and observation sheets. In data analysis, the chi-square test was employed. Result: The findings indicate that 15 out of 100 underdog moms believe in complete basic immunisation status, whereas 18 out of 100 underdog mothers believe that the quality of service is good with complete basic immunisation status. For patient confidence, the chi square statistical test yielded a p-value of 0.022 < 0.05, whereas for service quality, the p-value was 0.004 < 0.05. In Sekanak Raya Village, UPTD Working Area, Puskesmas, Rear Padang, Batam City, total basic immunisation quality and patient trust are significantly correlated in 2024.

Penelitian ini bertujuan untuk menguji model teoritik penelitian ini dalam perspektif Self Determination Theory yang menjelaskan bagaimana manusia memiliki tiga ‎kebutuhan psikologis, yaitu relatedness, effectance, and autonomy. Manusia pada dasarnya ‎termotivasi untuk menjalin hubungan dengan orang lain dalam lingkungan sosial (relatedness), ‎untuk berfungsi secara efektif dalam lingkungan (effectance), dan memiliki inisiatif sendiri untuk ‎melakukannya (autonomy).‎ Secara keseluruhan model penelitian adalah untuk menguji bagimana Human relation memengaruhi etos kerja melalui peran mediasi kerja sama tim dan motivasi kerja account representative.   Penelitian dilakukan melalui metode survey online pada seluruh account representative yang ada pada Seluruh Kantor Pelayanan Pajak Pratama di Sulawesi Selatan yang dipilih dengan metode purposive sampaling. Analisis dan pengilahan data dilakukan dengan menggunakan regresi berganda dan analisis jalur dengan pengujian sobel. Hasil penelitian membuktikan bahwa human relation mempengaruhi secara siginfikan terhadap kerja sama tim maupun motivasi kerja account representative. Dan konfirmasi hasil pengujian sobel membuktikan bahwa human relation memengaruhi secara signifikan etos kerja melalui peran mediasi kerja sama tim dan motivasi kerja account representative.

The aim of this research is to find out how to improve population administration services in Buleleng Regency through the use of the Aku Online-NG website which will be implemented in 2022, where in its implementation there are still several obstacles. Using qualitative descriptive research. Data sources are primary data and secondary data. The data collection techniques used were interviews, documentation and observation. Data analysis techniques are data reduction, data presentation and drawing conclusions. The problem in this research is in the form of public complaints about the variety of features and performance of the Aku Online-NG website. The theory used is e-government with a service quality measurement method called egovqual. Guided by the Presidential Regulation of the Republic of Indonesia Number 95 of 2018 concerning Electronic-Based Government Systems. Based on the research results, it can be concluded that in the ease of use dimension, the department has provided very good convenience and the community has also made things easier with this innovation. The reliability dimension shows good results which can be seen from the opinions of the public who feel this website is very reliable. The trust dimension has been implemented well, where the security of public data is guaranteed with the JSON Web Token (JWT) security system. The content & appearance of information dimensions have not been running optimally due to the lack of service features related to the movement of families from outside the district to within the district. In the dimension of functionality of the interaction environment, it is not yet fully maximized because some people still feel that filling out forms is rather difficult through online-based services. Then the last dimension, namely citizen support, has gone quite well, but there are still shortcomings, namely the lack of outreach carried out by the department to the community. It is hoped that the results of this research can be utilized as needed by relevant agencies and for further research.

This study aims to analyze the service quality at Ketapang Urban Aquaculture (KUA), a mangrove ecotourism area in Tangerang Regency, using the Servqual theory encompassing five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. This qualitative research utilized primary data from in-depth interviews with KUA management and secondary data from relevant literature. The findings indicate that physical facilities, such as trekking paths and informative signs, enhance visitor comfort. Educational programs run on schedule, and the complaint system effectively addresses visitor concerns. Friendly and well-trained staff provide a sense of safety and a positive tourism experience. However, challenges remain in optimizing sanitation facilities and digital promotion. The study concludes that KUA's service quality meets expectations, supporting sustainable ecotourism.

A 20-year-old female patient came with a complaint of cough that had been experienced for ± 1 week, the cough was complained of as difficulty in expelling phlegm. The cough worsened at night and early morning so that it disrupted the patient's sleep quality. The cough would subside when the conditions started to warm up, and when drinking water. Shortness of breath often appears together with the cough. Complaints of shortness of breath and cough often appear during the rainy season, cold air, exposure to dust and smoke. Shortness of breath will subside if the patient uses an inhaler. The patient also complained of a fever that had been felt since 1 day ago. The fever felt by the patient remained high without any decrease in temperature. On physical examination, BP was 110/70 mmHg, RR 18 x / minute, HR 89 x / minute, BMI 19.6 kg / m2., Respiratory system wheezing in both lungs and X-ray results showed bronchitis. Primary data were obtained through anamnesis and physical examination by conducting home visits, filling out family folders, and filling out patient files. The assessment is based on the initial holistic diagnosis, process, and end of the visit quantitatively and qualitatively. The interventions carried out are promotive, preventive, curative, rehabilitative and psychosocial efforts.

Excellent service is the best service provided by the company in fulfilling consumer desires and expectations so that consumers feel satisfied. The consumers referred to here are passengers. Passenger satisfaction is a feeling where passengers' desires and hopes are achieved and even exceed their expectations. This research already implemented to determine the effect of implementing excellent service methods on Citilink passenger satisfaction at Juanda International Airport. Apart from that, this research also aims to find out how much influence the application of excellent service methods has on Citilink passenger satisfaction at Juanda International Airport. In this research, researchers used quantitative methods with the population of all Citilink airline passengers per month. In the sampling process the researcher used a purposive sampling method where the researcher took samples by determining certain qualifications, the number of samples was calculated using the Slovin formula and obtained results of 100 respondents, after the researcher collected the following data it would be analyzed using several analytical techniques such as instrument testing, hypothesis testing and testing coefficient of determination. The results of this research are that there is a positive influence between the application of excellent service methods on Citilink passenger satisfaction. This is known based on the conclusion of the T test, namely T count (5.328) is greater (>) than T table (1.984) with a significant value of 0.000 smaller (<) than 0.05, so it is assumed that the hypothesis is (H0) the null hypothesis is rejected and ( Ha) the alternative hypothesis is accepted, which means there is an influence of implementing excellent service on passenger satisfaction. To test the magnitude of the influence, it can be seen from the test results of the coefficient of determination R2, which is 87.9%.

This study aims to analyze the service quality at Ketapang Urban Aquaculture (KUA), a mangrove ecotourism area in Tangerang Regency, using the Servqual theory encompassing five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. This qualitative research utilized primary data from in-depth interviews with KUA management and secondary data from relevant literature. The findings indicate that physical facilities, such as trekking paths and informative signs, enhance visitor comfort. Educational programs run on schedule, and the complaint system effectively addresses visitor concerns. Friendly and well-trained staff provide a sense of safety and a positive tourism experience. However, challenges remain in optimizing sanitation facilities and digital promotion. The study concludes that KUA's service quality meets expectations, supporting sustainable ecotourism.

This study aims to find out and test the influence of PDAM service quality, PDAM tariff and PDAM payment place on PDAM payment receipts. This research was conducted with a quantitative approach. The type of data in the form is primary data with questionnaires. The study population is PDAM customers in Brebes Regency.  The determination of the number of samples in this study with the Slovin formula obtained 98 responses. The respondents' answer data was tested with validity and reliability tests. It is then tested with a classical assumption test. The data analysis technique was carried out by multiple regression test The results of the study showed that the quality of PDAM services partially affected the receipt of PDAM payments obtained a sig value = 0.000 < 0.05. Partially, the PDAM tariff affects the receipt of PDAM payments, obtaining a sig value = 0.000 < 0.05. Partially, the place where PDAM payments affect the receipt of PDAM payments obtained a sig value = 0.001 < 0.05. Simultaneously, the quality of PDAM services, PDAM tariffs and PDAM payment places affect PDAM payment receipts.

Customer satisfaction is very important for the continuation of a business because customer satisfaction can influence customer perspectives on products and services. The phenomenon that occurred in this study was a decrease in the market share of starbucks products in 2021-2023. The purpose of this study was to analyze the effect of innovation, promotion, product quality, price and service quality on customer satisfaction. This research was conducted on consumers of starbucks products in the Indonesian region. The data used in this study are primary data obtained from distributing questionnaires to respondents using google form. Data analysis in this study used multiple linear regression with the help of SPSS software version 26. The sample in this study were 97 respondents. The sampling technique used probability sampling with accidental sampling method. The results of this study explain that 1) innovation has a positive effect on customer satisfaction 2) promotion has a positive effect on customer satisfaction 3) product quality has no effect on customer satisfaction 4) price has a positive effect on customer satisfaction 5) service quality has a positive effect on customer satisfaction.