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Asmirati Yakob; Lina Alfiyani; Yuli Kusumawati; Avi Arya Buana Jaya Putra; Kristofara Karolina Kewa

Jurnal Ventilator: Jurnal riset ilmu kesehatan dan Keperawatan 2023 Stikes Kesdam IV/Diponegoro Semarang, Indonesia

Health services which is execllent is able to refer to prime levels that are implemented on basis of service and code of ethics. Those will create a satisfaction for each patient. To measure the quality of service, there are several references, including; tangibles, reliability, empathy, assurance, and responsiveness. This study investigated the correlation between service quality and outpatient satisfaction at Manguharjo Lung Hospital (RS Paru Mangunharjo), Madiun, East Java. All the specimens in this research were outpatients where purposive sampling is used to determine the research sample. Data Accomodation technique is carried out by questionnaire. The  output of the research, from 80 respondents asked about the relation between service quality and outpatient satisfaction at Manguharjo Lung Hospital, it can be concluded that there are dealings among Reliability, Assurance Tangibles, Empathy, and Responsiveness. The outcome of this research is ecpected to contribute theoritically such escalating quality development especially in public institutions, namely hospitals. Practically, It can be a consideration in arranging the policies that relate about hospital service particularly for outpatient service cases.

Muhammad Fajar; Tenri S. P. Dipoatmodjo; Zainal Ruma; Uhud Darmawan Natsir; Rezky Amalia Hamka

Jurnal Penelitian Manajemen dan Inovasi Riset 2023 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

This study aims to determine and analyze the partial and simultaneous influence between Fulfillment of Employee Needs using Maslow's needs theory on Work Commitment to Employees at Bank Muamalat KCU Makassar. This research is an explanatory research with a quantitative approach. This sampling method uses simple random sampling technique with a total sample calculation from the population of permanent employees of Bank Muamalat KCU Makassar, with a sample size of 55 respondents. Data collection was carried out by distributing questionnaires via google form (online) and direct distribution (offline). The data analysis technique used to analyze the relationship between the independent variable and the dependent variable is validity test, reliability test, classical assumption test, namely normality test, multicollinearity test, heteroscedasticity test and linearity test, hypothesis testing used is the coefficient of determination (R2), Partial Test (t test), Simultaneous Test (F test) and Multiple linear regression analysis. The results of this study indicate that physiological needs, security needs, appreciation needs and self-transcendence needs partially have no significant effect on work commitment with a significant value respectively, (physiological needs: 0.810> 0.05), (security needs: 0.979> 0.05), (appreciation needs: 0.093> 0.05) and (self-transcendence needs: 0.400> 0.05), so that hypotheses H1, H2, H4, and H6 are rejected. While social needs and self-actualization needs have a positive and significant effect on work commitment with their respective values, social needs of 0.014 < 0.05 and self-actualization needs of 0.001 < 0.05, so that H3 and H5 are accepted. The results of this study also found that the variable Fulfillment of Needs (physiological needs, security needs, social needs, appreciation needs, self-actualization needs and self-transcendence needs) has a significant simultaneous / joint influence on employee work commitment at Bank Muamalat KCU Makassar based on the results of the F test which is worth 25.101> 2.29 F table values and a significance value of 0.000 <0.05. This means that the fulfillment of physiological needs, security needs, social needs, appreciation needs, self-actualization needs and self-transcendence needs has an important role in increasing the work commitment of employees of Bank Muamalat KCU Makassar.

Ike Yuliatus Sholikah

Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis 2023 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

This research aims to determine the influence of the variables work discipline (X1) and work motivation (X2) on teacher performance (Y) at SMP Negeri 1 Gampengrejo, Kediri Regency. This type of research is quantitative research. The data collection techniques used are primary data and secondary data. The sample selection used the saturated sampling method, the number of samples in the study was 52 respondents at SMP Negeri 1 Gampengrejo, Kediri Regency. The analysis techniques used are Validity Test, Reliability Test, Classical Assumption Test, Multiple Linear Regression Analysis, T Test, F Test and Coefficient of Determination Test. The research results showed that the multiple linear regression equation Y = 1.349 + 0.369 The F test results obtained Fcount results with a significance value of 0.000 < 0.05. From the results of the analysis it can be concluded that work discipline and work motivation have a significant simultaneous effect on teacher performance at SMP Negeri 1 Gampengrejo, Kediri Regency.

Eti Yuliana; Mahrizal Mahrizal

Jurnal Manajemen dan Ekonomi Kreatif 2023 Universitas Kristen Indonesia Toraja

This study aims to explore the impact of the Standard Operating Procedures (SOP) on employee performance at the West Aceh Regional Financial and Asset Management Agency (BPKD). The research sample consisted of 85 BPKD Aceh Barat employees who were selected using a purposive sampling technique. Data was collected through a questionnaire that had been tested for validity and reliability. Data analysis was performed using simple linear regression and the SPSS program. The results showed that SOP had a positive and significant impact on the performance of BPKD Aceh Barat employees. The value of t count is 5.015 and t table for this study is 2.00, indicating that t count is greater than t table. Thus, it can be concluded that SOPs have a significant influence on employee performance at BPKD Aceh Barat.

Modestus La'a; Vip Paramarta; Marianne Lukytha Tangdililing

Journal Innovation in Education (INOVED) 2023 STIKes Ibnu Sina Ajibarang

This comprehensive review synthesizes findings from various journals on the management of quality and service in laboratory units within the healthcare context. The synthesis reveals the importance of service quality and its impact on patient satisfaction and service effectiveness. Key findings include the positive influence of service quality dimensions such as reliability, physical evidence, and friendliness on patient satisfaction. Additionally, the interconnection between service quality and adherence to health standards and regulations is emphasized, underlining the significance of compliance for service improvement. External factors, such as government regulations and health policies, are identified as potential influencers of service quality, adding complexity to quality management. Practical implications for healthcare policies and practices are highlighted, suggesting improvements in human resource training, service processes, and infrastructure. Recommendations include strengthening human resource training through regular and ongoing programs, optimizing service processes by thorough workflow evaluations, and ensuring strict compliance with health standards. Furthermore, the integration of technological innovations is proposed as a progressive step toward enhancing service efficiency and result accuracy. The implementation of laboratory information systems, modern equipment, and related applications is suggested to advance service quality. The establishment of a regular monitoring and evaluation system, including internal audits, routine performance reviews, and patient feedback collection, is crucial for continuous improvement. Collaboration with external entities, such as health oversight agencies and laboratory professional associations, is advocated for robust guidance and support. Encouraging research and innovation in quality management and laboratory service is recommended to enhance understanding of new technology applications, quality maintenance strategies, and policy impact evaluation. By implementing these suggestions, laboratory units are expected to continually enhance service quality and ensure optimal patient satisfaction.

Gerry Hamdani Putra; Frengki Iksa Novendri

Jurnal Kendali Akuntansi 2023 International Forum of Researchers and Lecturers

The purpose of this study is to examine the effect of the role of village apparatus and community participation on accountability of village fund management (Nagari Bidar Alam, Sangir Sangir Jujuan District, South Solok Regency). This type of study uses quantitative methods, data collection through the distribution of questionnaires to 40 respondents The sampling technique used is the Saturated Sampling Technique, which is a sampling technique when all members of the population are used as samples, using instrument test testing, (validity test and reliability test), classical assumption test (normality test, multicollinearity test and heteroscedasticity test) then multiple linear regression and test hypothetical with the help of SPSS application. The results of the study show that the role of village apparatus has a positive and significant effect on the accountability of village fund management, and community participation has a positive and significant effect on the accountability of village fund management.

Andi Irfan; Aminah Aminah; Claudya Armelia

Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis 2023 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

This research aims to determine the effect of work motivation on employee performance. The object of this research is PT. Liny Jaya Informatics Makassar which operates in the field of science and technology. The data used in this research is primary data with a sampling method using purposive sampling, and a data analysis method using simple regression analysis, while the sample taken was 40 employees. The results of this research have been tested for validity and reliability, and hypothesis testing has also been carried out using simple regression analysis techniques. The results of this research show that the work motivation variable (X) has a positive and significant effect simultaneously on employee performance (Y), meaning that if work motivation increases, employee performance will increase.

Aminah Aminah; Andi Irfan; Claudya Armelia

Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis 2023 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

This study aims to determine the effect of work discipline on employee performance at PT Liny Jaya informatics Makassar. The method used in this research is quantitative with the number of respondents 40 employees who are used as samples with sampling techniques, namely saturated samples. The data used in this study are primary data obtained directly from data sources using a questionnaire. The data analysis method uses reliability test, validation test, simple linear regression test, coefficient of determination, hypothesis testing (T test). The test results of work discipline variables have a positive and significant effect on employee performance variables.

Afifah Dekryani; Nidia Wulansari

Jurnal Manajemen Pariwisata dan Perhotelan 2023 International Forum of Researchers and Lecturers

This research is motivated by several problems, namely the low level of visitor satisfaction at the Lubang Japang tourist attraction due to inadequate service quality. The aim of this research is to analyze the influence of Service Quality on Visitor Satisfaction. This research uses a descriptive approach with quantitative data. The types of data used include primary and secondary data. The research population consisted of visitors who visited the Lubang Japang tourist attraction. The research sample consisted of 391 respondents selected using a non-probability sampling method. Data collection was carried out through questionnaires with a Likert scale which had been tested for validity and reliability. Research data was analyzed using SPSS version 26.00 software. The results of this research indicate that there is a significant influence between Service Quality and Visitor Satisfaction, with Service Quality contributing 43.5% to Visitor Satisfaction, while the remaining 56.5% is influenced by other factors not examined in this research.  

Hafifa Nurul Fuada; Nidia Wulansari

Jurnal Manajemen Pariwisata dan Perhotelan 2023 International Forum of Researchers and Lecturers

This research is motivated by several problems, namely the number of repeat orders from visitors is still low, there are visitors who complain about the place being noisy because the music is loud and close to the road, the parking space provided is very small and narrow, there are customer complaints that the indoor space is not cold. The aim of this research is to analyze the influence of ambient conditions on repurchase intention. The type of research used in this research is descriptive with quantitative data. The types of data used in this research are primary and secondary data. The population of this research is visitors who come to Northeast Coffee. The research sample consisted of 203 consumers with a sampling technique using non-probability sampling. The data collection technique was carried out using a questionnaire with a Likert scale which had been tested for validity and reliability. Data from this research were processed using SPSS 25.00. The results of this research show that ambient conditions are in the quite good category, namely 63.05%. And the repurchase intention variable is in the good category, namely 36.95%. The influence of ambient conditions (X) on repurchase intention (Y) with a score of 8.3% and 91.7% is influenced by other factors. Furthermore, the results of simple linear regression analysis obtained a calculated F value of 18.191 with sig. 0.000 < 0.05.

Rahmad Dani; Nidia Wulansari

Jurnal Manajemen Pariwisata dan Perhotelan 2023 International Forum of Researchers and Lecturers

The human resource base is key to determining the strength or resilience of an organization. In the business world, commitment to the organization is very important. Career and organizational culture negatively affect organizational commitment. The purpose of this study was to determine how the influence of organizational culture and career development on organizational commitment at Grand Rocky Hotel Bukittinggi. Quantitative and causal associative research examines cause-and-effect relationships. Validation and reliability assessments were conducted on ninety people using the saturated sampling method. A type of data analysis known as multiple linear regression analysis was used to investigate the effect of organizational culture and career development on employee commitment. The results showed that organizational commitment at Grand Rocky Hotel Bukittinggi is strongly influenced by career development and organizational culture.

Feby Dwi Cahyani; Christian Wiradendi Wolor; Marsofiyati Marsofiyati

Jurnal Riset dan Publikasi Ilmu Ekonomi 2023 Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Work motivation, work environment and leadership are factors that affect employee performance. This study aims to analyze and test how work motivation and work environment affect employee performance as an interference variable. Quantitative method is the method used in this research using descriptive analysis. Then using purposive random sampling method to collect data is done. The Slovin formula is used to calculate how many samples are taken in this study using a sample with 110 employees. The research will use an outer model that uses discriminant validity, composite reliability, Cronbach's alpha and an inner model that calculates r-square, f-square and path coefficient. The results of this study indicate that motivation at work, work environment conditions, and leadership have a positive and significant impact on employee performance. 

Nadiyah Nadiyah; Christian Wiradendi Wolor; Marsofiyati Marsofiyati

Jurnal Insan Pendidikan dan Sosial Humaniora 2023 International Forum of Researchers and Lecturers

Study this own objective for reveal influence Ability Personal Adjustment (X1), Thinking patterns (X2), Motivation Learning (X3), and Independence Learn (Y) as intervening variable against Academic Achievement (Z). Study This designed with approach quantitative To use analyze connection variable free to variable bound or connection causal. Analysis model pattern connection between variable use analysis path (path analysis). Population in study This is Students of the Administrative Education Study Program The offices of the Class of 2020 and 2021, Faculty of Economics, Jakarta State University, were 174 respondents. Taking samples used technique Saturated Sampling and obtained maximum 174 respondents. For explain connection in a way direct between X1, X2 and X3, and Y against Z with analysis regression double as well as Outer Model use calculation of Convergent Reliability, Discriminant Validity, Composite Reliability, Cronbach's Alpha, and Inner Model with calculation of T statistics, R-square, f-square, and VIF with the help of SmartPLS (Partial Least Square) software version 4.0.9.3. Conclusion of study this is (1) ability adjustment self-influential to independence learn, (2) pattern think influential to independence learning, (3) motivation Study influential to independence learning, (4) independence Study influential to performance academic students, (5) ability adjustment self No influential to performance academic students, (6) motivation study influential to prestation academic students, (7) ability adjustment self with independence Study no influential to performance academic, (8) pattern think with independence Study influential to performance academic, and (9) motivation Study  with independence Study influential to performance academic.

Siti Rohmah; Yudiyanto Joko Purnomo

Jurnal Riset dan Publikasi Ilmu Ekonomi 2023 Asosiasi Riset Ekonomi dan Akuntansi Indonesia

This research was conducted on Bandung City BKPSDM employees. The aim of this research is to determine the description and influence of Training and Promotion on Performance in the Personnel Unit at the Bandung City Human Resources Development Personnel Agency (BKPSDM). The method used in this research is a quantitative method. The population in this study was 36 respondents who took part in training and job promotions. This research uses the census method and uses a questionnaire for data collection. The results of the validity test and reliability test using the Person Product Moment correlation method and Cronbach's Alpha, it is known that the items created are valid and calculations show that partial training has a significant positive effect on performance, while partial promotion has a significant positive effect on performance. The results of calculating the value of the Influence of Training and Promotion simultaneously by looking for the Determination Coefficient shows how much influence there is between the two variables which can be examined from the R value and is 0.743. The value of the r square (R2) is 0.552, so the Coefficient of Determination (KD) is 0.552 x 100%= 55.2%, this means that the influence of training and promotion on performance is 55.2% while the remaining 44.8% is influenced by other variables.

Rubi Raya Rizqika; Christian Wiradendi Wolor; Marsofiyati Marsofiyati

Jurnal Nuansa : Publikasi Ilmu Manajemen dan Ekonomi Syariah 2023 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

The study was conducted to see and collect data on how leadership style, work discipline, and job satisfaction affect employee performance. The research I conducted used quantitative methods and descriptive analysis. For this study, data were collected online through a randomized method through a likert scale questionnaire 1-5 to 190 respondents who met the following criteria: they are over 18 years old and have worked or participated in an organization, team, or company. For data analysis, the SmartPLS application is used to perform inner measurements, reliability values, discriminant validity, Cronbach's Alpha, and exterior measurements. The outer measurements also use T-test calculations, determinacy coefficient, f-square, and VIF. The main purpose of this study is to prove that leadership style contributes positively to employee performance, work discipline has a positive influence on employee performance, and job satisfaction has a positive impact on employee performance.

Banna , Silpa; Pagallak, Chika; Bernadet, Bernadet; Nelia, Nelia; Amri , Amri

Jurnal Riset Rumpun Ilmu Ekonomi 2023 Lembaga Pengembangan Kinerja Dosen

This study aims to determine the effect of providing incentives on employee work productivity at the Wara Barat sub-district office, Palopo City. This study uses quantitative and qualitative data sourced from primary data and secondary data with descriptive analysis methods, validity and reliability tests and simple linear regression analysis. The results showed that the incentive variable (X) had an effect on the performance (Y) of employee work productivity at the Wara Barat sub-district office in Palopo City.

Nadia Azzahra; Christian Wiradendi Wolor; Marsofiyati Marsofiyati

Jurnal Insan Pendidikan dan Sosial Humaniora 2023 International Forum of Researchers and Lecturers

The purpose of this research is to determine the influence of learning motivation and style in learning on learning outcomes. The type of research that will be carried out is using quantitative research methods with descriptive analysis. Data collection was carried out through a questionnaire which was measured using a Likert scale from one to five for 100 respondents with the criteria being students aged 18-22 years. The data analysis technique that will be used in this research is the Outer Model with calculations of Convergent Reliability, Discriminant Validity, Composite Reliability, Cronbach's Alpha and Inner Model with T statistics, R-Square and VIF calculations using SmartPLS 4 tools. The results of the research show that learning motivation influences learning achievement because of the accuracy factor in collecting assignments, this has high motivation. Learning style has no effect on learning achievement because it is caused by the very minimal study time that students spend. Apart from that, learning motivation and learning style together influence student learning achievement.    

Niazi, Hakam Ali; Retno Fuji Oktaviani

Jurnal Bintang Manajemen (JUBIMA) 2023 Pusat Riset dan Inovasi Nasional

This study aims to determine: (1) the effect of ease of use on consumer attitudes in online shopping at online Lazada.com stores, (2) the effect of usability on consumer attitudes in online shopping at Lazada.com online stores, (3) the effect of risk perception on consumer attitudes in online shopping at online stores at Lazada.com, (4) the influence of convenience on consumer attitudes in online shopping at online Lazada.com stores, and (5) the influence of ease of use, usability, risk perception and convenience on consumer attitudes in online shopping at Lazada.com online store. The population in this study are internet users in Tangerang. The sampling technique used in this study was purposive sampling with a sample size of 200 people. The data collection technique uses a questionnaire that has been tested for validity and reliability. The analysis technique used is multiple regression. The results show that: (1) there is a positive effect of ease of use on consumer attitudes in online shopping, (2) there is a positive effect of usefulness on consumer attitudes in online shopping (3) there is a positive effect of risk perception on consumer attitudes in online shopping (4) there is a positive influence of convenience on consumer attitudes in online shopping.

Ryan Dynata; Gallis Nawang Ginusti

Ocean Engineering : Jurnal Ilmu Teknik dan Teknologi Maritim 2023 Fakultas Teknik Universitas Maritim AMNI Semarang

The service of an aircraft on the ground at the airport is handled by the Ground Handling unit. One of the ground handling companies at the airport International Sultan Mahmud Badaruddin II Palembang is PT Gapura Angkasa. PT Gapura Angkasa is engaged in providing Ground Handling services for airlines operating in Indonesia. One of the factors that support organizational culture is one of the factors that is strong and supports performance development is organizational culture Another factor that affects the performance of PT Gapura Angkasa employees is work discipline, because discipline is a form of training for the company. This study aims to determine how the influence of organizational culture and work discipline on the performance of PT Gapura Angkasa employees at Sultan Mahmud Badaruddin II International Airport Palembang. The method used in this study is quantitative method. A sample of 95 employees. The population in this study consisted of employees of PT. The gate at Sultan Mahmud Badaruddin II International Airport Palembang is as many as 95 population. The sampling technique used is the Nonprobability Sampling technique, which is a sampling technique that does not provide equal opportunities or opportunities for every element or member of the population to be sampled.The data collection technique was carried out by distributing questionnaires which were carried out in September 2023. Data analysis techniques used include validity tests, reliability tests, simple linear regression tests, determination coefficient tests, T tests, and F tests. The results showed that partially organizational culture and work discipline affect performance. The higher the organizational culture and work discipline, the higher the performance. Simultaneously, organizational culture and work discipline have a positive and significant effect on employee performance. This can be seen from the significant value of 0.000 less than 0.05 and the results of multiple linear tests show a constant value (a) marked negative, which is 3.356 meaning that if organizational culture, work discipline and performance are equal to zero (0) then employee performance decreases; From the results of coefficient determination, the R square number is 0.813 or 81.3%. This explains that the relationship between organizational culture variables and work discipline has a very strong correlation.

Nurhalimah Harahap; Era Mutiah; Risky Natama Lubis

This study aims to: (1) To determine the literacy of fifth grade students at MIN Sibuhuan. (2) To find out the reading interest of class V MIN Sibuhuan students. (3) To determine the effect of literacy and interest in reading on the learning achievement of class V MIN Sibuhuan students. The type of research used is quantitative research. Data collection techniques in this research were obtained through tests, observation and documentation. The data analysis techniques used are validity and reliability tests, normality and homogeneity tests and hypothesis testing. Based on the results of the study it was concluded that: (1) Literacy of class V students of Sibuhuan MIN has an average of 79.2, the highest score is 90 and the lowest score is 60. (2) The reading interest of class V students of Sibuhuan MIN has an average of 78, 8, the highest score is 90 and the lowest score is 60. (3) The effect of literacy and interest in reading on student achievement in class V MIN Sibuhuan. In the pretest the mean is 59.6, the highest score is 90 and the lowest score is 30. Meanwhile, student achievement in the posttest for the mean is 76.4, the highest score is 90 and the lowest score is 50. So the increase in learning achievement from the pretest is quite significant ie from 48% to 84%.