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This study examines the intersection of sentiment discourse in news texts and user comments on Facebook Detikcom, focusing on government policies during the Covid-19 pandemic. The research explores institutional discourse in news articles that align with government narratives, while user comments reflect a spectrum of responses, from support to opposition. Using qualitative content analysis, this study applies critical discourse analysis (CDA) and sentiment analysis to examine linguistic strategies, ideological framing, and sentiment polarity. The data were taken from news texts and the comment section on Facebook Detikcom, collected through documentation and following several stages of observation, careful reading, selection, and classification. The findings show that social media transforms news consumption into a participatory discourse. This indicates that traditional narratives are challenged and reinterpreted by users. Sentiment clustering and engagement metrics further shape the visibility and influence of competing ideologies. This study contributes to digital discourse research by demonstrating that sentiment functions as an ideological tool in crisis communication. The analysis also highlights the evolving role of social media in public discourse and emphasizes the need for critical engagement with online news narratives and user-generated content.

The communication crisis experienced by Zara in the "The Jacket" campaign highlights the critical importance of social and cultural sensitivity in marketing strategies. The controversy that arose sparked negative public reactions, underscoring the necessity for companies to exercise greater caution in delivering messages aligned with societal values. This study analyzes Zara's approach to addressing the crisis through the framework of Situational Crisis Communication Theory (SCCT). Communication strategies involving apologies, transparency, and concrete corrective actions are identified as key elements in restoring reputation. Additionally, internal evaluations of creative processes and heightened cultural awareness in campaign development were conducted to prevent similar crises in the future. This study emphasizes the significance of speed, clarity, and empathy in crisis management, as well as the strategic use of social media to rebuild public trust.

This study aims to analyze the bankruptcy crisis communication of PT. Sepatu Bata tbk, using the literature review research method to collect data through several journals and articles. The bankruptcy of PT Bata is a significant case of business failure and shows the tight competition between industries. This study analyzes the factors causing the bankruptcy of PT Bata, namely: changes in consumer behavior, inability to face competition, business strategy errors, and declining economic conditions. The results of the study indicate that the bankruptcy of PT Bata has an impact on decreasing stock values, reducing the workforce, and losses for creditors. This study contributes to the understanding of the factors causing corporate bankruptcy and the importance of strategic planning. As well as for future improvements.

In an increasingly connected digital era, companies are faced with great challenges in managing crisis communication to maintain their reputation when facing emergency situations. This research aims to analyze effective crisis communication strategies in maintaining the company's reputation, focusing on the application of the theory of “Situational Crisis Communication Theory” (SCCT) and “Integrated Crisis Mapping” (ICM). The research method used is a qualitative approach through case studies on companies in Indonesia that have faced a reputation crisis. The results show that rapid response, use of social media, and transparency are crucial components in an effective crisis communication strategy. Companies that apply the SCCT approach, taking into account the type of crisis and the appropriate response, prove to be better able to reduce negative impacts and strengthen a positive image in the eyes of the public. In addition, ICM helps companies customize their communication strategies based on audience emotions, such as fear or anger, thus increasing the level of public trust during a crisis. In conclusion, a structured and adaptive crisis communication strategy can help companies maintain and even improve their reputation in emergency situations.

Crisis communication plays a vital role in disaster management, especially in disaster-prone countries like Indonesia. This study examines the effectiveness of communication strategies used by the National Disaster Management Agency (BNPB) in conveying information to the public during the earthquake disaster in Sulawesi. The results of the study indicate that the use of mobile application-based communication technology increases the speed and accuracy of information delivery.

Film and television series posters play a crucial role as both promotional media and symbolic representations of a work’s narrative and themes. This study analyzes the semiotics of the Netflix series The Influencer (2024) poster, which highlights issues of social media manipulation, identity crisis, and digital power. Its success in reaching Netflix’s Top 10 in Indonesia indicates strong cultural resonance. Using a qualitative approach with Barthes’ semiotic method, this research examines visual elements such as color, typography, and composition to reveal the poster’s denotative, connotative, and mythological meanings. The poster functions not only as a promotional tool but also as a medium conveying complex social messages.This study contributes to the field of Visual Communication Design by providing insights into how visual elements shape meaning and audience perception. The findings are expected to serve as a reference for academics and practitioners in understanding and creating posters that are both aesthetically appealing and meaningful.

Digital communication has become part of the everyday fabric of congregational life. While it enables connection and pastoral accessibility, it also introduces relational tensions through divided attention, interpretive ambiguity, social comparison, online jealousy, concealed messaging, and the weakening of face-to-face reconciliation. This conceptual research article examines pastoral accompaniment for Christian congregants who experience relational crises caused or intensified by digital communication. The study aims to construct a pastoral framework that is theologically grounded, psychologically informed, ethically responsible, and usable in church ministry. Using an integrative literature review, the article synthesizes scholarship on digital religion, computer-mediated communication, relational conflict, phubbing, technoference, online counseling ethics, and practical theology. The synthesis indicates that digital relational crisis should not be reduced to excessive screen use. It is more accurately understood as a crisis of presence, attention, trust, boundaries, and interpretive charity. The article proposes pastoral accompaniment as a hybrid care that combines attentive presence, relational discernment, digital boundary formation, covenantal communication practices, and ethically bounded use of online media. It concludes that churches need to move beyond reactive counseling toward preventive digital discipleship that forms congregants in truthful speech, faithful presence, confidentiality, and relational accountability.

Social media has become an important communication and information transfer platform in the current era of digitalization. Despite providing many great benefits in terms of relationships and access to information, the unethical use of communicative language and lack of understanding of ethical values ​​on social media has created a significant ethical crisis. This research aims to analyze the influence of social media on morals and ethics in the appreciation of human values. This research method uses the library research method, namely by collecting data or scientific papers which are intended as research objects by collecting data of a library nature. The data collection technique used is literature data collection relating to the influence of social media on morals and ethics in the appreciation of human values. The data obtained can be used to find out and improve people's morals and ethics in using social media to be wiser. The analysis was carried out descriptively qualitatively, namely by describing systematically, in detail and comprehensively the influence of social media on ethics and morals in the appreciation of human values ​​which has an impact on the decline in human values ​​such as empathy, mindfulness and attention to other people.

This research adopts a qualitative approach with a literature review design, exploring the interaction between media and Public Relations (PR) during crisis situations. Utilizing secondary data sources such as journals and books, this study investigates the factors influencing the collaboration between media and PR, as well as effective communication strategies in crisis management. Data analysis identifies common patterns, themes, and trends emerging from the reviewed literature, providing a comprehensive understanding of the dynamics of the relationship between media and PR during crises. The research findings highlight the importance of transparency, prompt responsiveness, and solid collaboration between media and PR in effectively managing crises. The contribution of this study lies in deepening the understanding of the vital role of collaboration between media and PR in safeguarding the reputation and image of companies during crisis situations.

This research explores how leadership practices contribute to the resilience of small businesses during crises. Through case studies of SMEs (small and medium enterprises) affected by economic downturns and disruptions, the study highlights strategies such as resource optimization, strategic partnerships, and effective communication. Findings reveal that proactive leadership ensures business continuity and recovery.

This research aims to examine internal conflict management in organizations through narrative analysis of crisis communication. Qualitative methods were used to understand the causes of conflict, crisis management strategies, leadership roles, the impact of conflict, communication techniques used, and policies and procedures implemented in the organization. Data were collected through in-depth interviews, participatory observation, and document analysis. The results revealed that internal conflicts are often caused by differences in interests, lack of effective communication, and organizational change. Effective crisis management strategies involve open communication, mediation, and a proactive approach. Responsive and thoughtful leadership plays a key role in conflict resolution. Poorly managed conflict negatively impacts productivity, employee morale, and team collaboration, and damages the organization's image. Communication techniques such as collaborative approaches and assertive communication are essential in managing crises.  The practical implications of these findings are the need for the development of clear conflict resolution policies, conflict management training, promotion of open communication, and periodic evaluation of policy effectiveness. With a comprehensive approach, organizations can improve work dynamics and strengthen teamwork.

This study aims to describe the implementation of big data on social media in carrying out crisis communication. This study uses a qualitative approach, with data collection techniques through literature study. Literature study is a literature review with a traditional-conceptual approach. The results of this study also emphasize three aspects, namely: 1). The government must define a crisis because to understand a crisis, of course, we must start by defining it first. Each crisis that arises is accompanied by its own characteristics. 2). The government can use Big Data information sources to accelerate the implementation of government programs. 3). One of the efforts to look at big data to identify problems is to carry out the stages of social media. In the era of advances in communication and information technology, the existence of social media can no longer be separated from the activities of the world community.  

The post-reform era became public and government awareness of ethnic Chinese. This is evidenced by President Abdurrahman Wahid's decree to relax ethnic Chinese activities. Because in the Old Order, there was a government policy that was anti-Chinese sentiment. There is even a ban on foreigners to trade in Indonesia, as well as ethnic Chinese who become looting and mob rage, victims of sexual violence and so on. Through this Soe Hok Gie film, it depicts the participation of ethnic Chinese in solving the problem of government authoritarianism and saving Indonesia from the economic crisis. In this studyThis type of research uses library research, with a communication approach that uses media text analysis. The data collection technique in this study uses the semiotic analysis research method of Charles Sanders Peirce. The method uses Sign, Object and Interpretant to explain the content of a film.From the film Soe Hok Gie, this research has found themeaning of Sign, Object and Interpretant of ethnic Chinese political participation in the film Soe Hok Gie based on Charles Sander Peirce's semiotic theory. Finding an analysis of Sign, Object and Interpretant of ethnic Chinese political participation in political developments in Indonesia in the film Soe Hok Gie

Effective communication within the framework of organizational leadership is something that seems important to be studied properly. Organization is one dimension in which there are leaders and subordinates (followers). Today it is not uncommon for leaders to fail as motivators for their followers. This failure can be seen from the lack of cooperation between leaders and subordinates. This event greatly affects the level of success of the organization itself. Responding to this, the author offers an idea as an alternative problem solving, namely that leaders can actually be good motivators for their followers. One of the most powerful figures in making it happen is through effective communication. This effort aims to find a solution to the communication crisis that occurs among today's organizational leaders. This paper uses a qualitative method with a library research approach. The result of this paper is that if every leader builds good communication, then his leadership will run smoothly and be successful.

This research aims to investigate whether code-mixing poses a threat to the Indonesian language as the national identity and the efforts that can be done as a prevention of identity crisis. It is because society is beginning to forget its national language. The research method used is descriptive qualitative. The research data were obtained from the general public who mix languages in their daily communication. Data collection was conducted by distributing questionnaires to respondents through Google Forms. The data obtained will then go through several stages, including data tabulation, description, and analysis. From the results obtained from this study, approximately 68.3% of the respondents mix their local and foreign languages with the Indonesian language. This frequent code-mixing can pose a threat to national identity, as people tend to forget their language and feel proud when using foreign languages. However, it was also found that code-mixing positively impacts social and cultural aspects, as it can be used to communicate more effectively and as a means of learning new languages. Code-mixing can become a threat if the speaker consciously prefers to use a foreign language in a conversation.