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Non-communicable diseases (NCDs) are currently still the leading cause of death at the global level resulting in around 41 million deaths each year or almost equal to 7 out of 10 deaths that occur worldwide. PROLANIS (Chronic Disease Management Program) is a health service system and proactive approach implemented in an integrated manner involving Participants, Health Facilities and BPJS Health insurance in the context of health maintenance for BPJS Health participants suffering from chronic diseases to achieve optimal quality of life with effective and efficient health service costs. The high incidence of hypertension and cholesterol and the lack of knowledge of the use of BPJS health and the prolanis program in Melebung Village, so that this is the main problem that occurs in Melebung Village. The purpose of the activity is to increase community insight and knowledge about the Chronic Disease Management Program (PROLANIS). In this case the service team will provide education and assistance to the community regarding the BPJS Program (PROLANIS) and Herbal Medicine as an effort to prevent disease. The location of this activity will be carried out in one of the neighborhoods in Pekanbaru City, namely the Melebung Village neighborhood. The goal is that after this community service is carried out, it can improve the degree of public health through the BPJS Program (PROLANIS) and also increase community knowledge in the neighborhood regarding the use of family medicinal plants (herbal medicine).

This research analyzes the public relations communication strategy implemented by Pratama Bina Medika Clinic in building brand awareness as a new health facility. This study uses a qualitative method with a descriptive approach with data collection techniques using interviews and literature studies to determine the effectiveness of direct marketing strategies (direct selling), word of mouth communication (WOM), and digital marketing in introducing health services (clinics) to the public. The research results show that the direct selling strategy through visits to posyandu is effective in building personal relationships with the community, increasing trust, and expanding brand awareness. WOM communication, both directly and via social media, supports the dissemination of wider and more reliable information. The use of digital marketing through social media platforms such as TikTok and Instagram expands the reach of information and facilitates interaction with the public. This holistic approach has succeeded in creating a positive image of the clinic as a provider of quality and affordable health services, while increasing public trust in the services offered.

This article explores the strategic implementation of financial and fiscal policies aimed at enhancing community welfare. It begins by defining key concepts and the importance of sustainable economic growth for societal well-being. The study highlights the role of government spending and taxation in redistributing resources to underserved populations. By analyzing case studies from various countries, the article illustrates successful policy frameworks that have led to improved living standards. Furthermore, it discusses the challenges policymakers face in balancing economic efficiency with equity. The significance of stakeholder engagement in policy formulation is also emphasized, showcasing how community input can lead to more effective outcomes. Additionally, the article examines the impact of social safety nets and public services on reducing poverty and inequality. It advocates for a holistic approach that integrates both financial and fiscal measures to create a comprehensive strategy for welfare enhancement. Ultimately, the findings suggest that well-designed policies can significantly improve the quality of life for all citizens. The article concludes with recommendations for future research and policy development aimed at fostering inclusive growth.

In this study, one of the problems is the lack of understanding of employees in carrying out their duties, this is due to the lack of training and competency development, periodic evaluations, and lack of supervision from leaders, resulting in ineffectiveness in public services provided to the community. This study aims to determine the effect of work Professionalism On The Quality Of Public Services In Gunungsindur District Office. This study uses the theory of factors that support work professionalism (Kurniawan:2005), namely Apparatus Ability, Experience, Loyalty, Performance, Punctuality. And the theory of public service quality categories (Parasuraman:2011) namely Tangible, Reliability, Responsiveness, Assurance, Empathy. The method used in this study is a quantitative method with an associative research type. Data collection techniques in this study with observation, documentation, and questionnaires. This study uses a sampling technique using purposive sampling with a total of 99 respondents. The data analysis techniques used are validity test, reliability test, normality test, simple linear regression analysis, determination coefficient, correlation coefficient, hypothesis test (t test). The results of this study explain that there is an Influence of Work Professionalism on the Quality of Public Services in Gunungsindur District Office, this is obtained from the results of the hypothesis test which has a t count value of 9,161 which is greater than the t table value of 1.660 and has a significant level of 0.000 less than 0.05.

This study aims to determine the role of the Assistant Regional Secretariat of Palangka Raya City is very important in improving the performance of the Regional Secretariat apparatus in order to realize efficient and effective governance. This discussion highlights various aspects that influence the effectiveness of the role of the Assistant Regional Secretariat, such as coordination between regional apparatuses, human resource management (HR), budget management, performance monitoring, and employee motivation. Good coordination between regional apparatuses will facilitate the administration of government. In addition, competent HR management and efficient budget management are important factors in supporting the implementation of regional government programs. Performance monitoring and evaluation are also needed to ensure that every task and function of the Regional Secretariat apparatus runs according to plan. By considering all these factors, it is hoped that the performance of the Regional Secretariat apparatus can be more optimal and improve the quality of public services and regional government as a whole.  

The development of communication and information technology currently has a major impact on the pattern of public complaints about public services which in the era of digital democracy are inseparable from the dynamics of regional government. The presence of regulations regarding public services through Law Number 25 of 2009 and various derivative regulations in the implementation of regional government is an important part of moving towards a more democratic life. This study aims to discuss the policy of the South Sumatera Provincial Government in handling public service complaints through electronic communication media in the era of digital democracy from a political and public policy perspective. The study uses a combination of normative legal methods and secondary data analysis. The study concludes that politically, handling public complaints about regional government services is a positive thing. In the context of digital democracy and the quality of public services, the response of the regional government to public complaints is a measure of good governance. The issuance of Regional Regulation Number 3 of 2013, Governor Regulation Number 26 of 2016, and Governor Regulation Number 9 of 2022 are concrete manifestations of public policy. As a product of the political process, this is substantively related to public services and public complaints in the digital era. The existence of an electronic complaint channel regarding public services opens up space for increasing public awareness of their rights. Political life will be more democratic when communication between the government and the people runs functionally. There are several regional policy substances that need to be improved.

This research aims to analyze and develop a community satisfaction survey work system carried out by the Tanjung Tiram District Head Office, Batu Bara Regency. Community satisfaction surveys are one way to measure the extent to which public services provided by government agencies, in this case the sub-district office, meet the needs and expectations of the community. This research includes the design, implementation, and evaluation of the system used to collect and analyze survey data. Through representative and systematic data collection, it is hoped that the survey results can provide constructive input for improving the quality of public services in the region. It is hoped that the results of this research can provide useful recommendations for policy makers in optimizing the public service system based on community satisfaction in Batu Bara Regency

Changes in the health insurance system in Indonesia continue to evolve, one of which is implementing the Standard Inpatient Class (KRIS) policy as a replacement for the BPJS Health class system based on Presidential Regulation (Perpres) Number 59 of 2024. This policy is designed to unify healthcare classes to reduce disparities in healthcare access and quality in Indonesia. However, its implementation is faced with key challenges, including hospital infrastructure readiness, limited human resources, and criticism from various parties, including patients and healthcare providers. This study uses a qualitative approach with descriptive methods to review various policy documents, relevant literature, and legal and social perspectives related to policy implementation. The results show that although KRIS has the potential to reduce disparities in access to health services, its implementation requires more attention to the readiness of health facilities, strengthening management systems, and budget adjustments to support optimal operations. Furthermore, this policy requires the active involvement of the community and health workers in the evaluation and decision-making process so that the policy is more responsive to the real needs in the field. The theoretical approaches used, such as public policy theory and progressive law, highlight the importance of cooperation between the government, healthcare providers, and communities to ensure effective and equitable implementation of KRIS. This research suggests improving hospital infrastructure, continuous training for health workers, and strengthening a transparent monitoring system to ensure the success of this policy. This research is expected to make a positive contribution to the formulation of health policies that are more inclusive and sustainable and can serve as a reference in efforts to realize a more equitable and fair health service system for all Indonesians.

The ability to speak up front is often a problem in building relationships or socializing between people. Low public speaking skills in students will have a big impact on information seeking activities both sources and content of information. So that the accuracy and quality of information becomes less besides that it also has something to do with student confidence. pengabdi sees that there is a need for training activities which will certainly help students in improving their public speaking skills. However, pengabdi also saw other problems that existed. So that the pengabdi chose to use the storytelling technique in providing services to students of SMP Negeri 4 Pasir Putih. The purpose of this service activity is to provide training on how to conduct public speaking activities by utilizing storytelling media. The location of the service is SMPN 4 Pasir Putih, Nagawutung District, Lembata Regency, East Nusa Tenggara on July 27, 2024. the author concludes that public speaking activities are basic abilities that must be possessed by every human being. However, to be able to convey information well, one's public speaking skills must be formed since education.

Quality public service is what is called the best service that meets service quality standards. Service standards are the benchmarks used as guidelines for the delivery of service and the reference for evaluating the quality of service as the obligation and promise of the service providers to the community in the context of quality, fast, affordable, and measurable service. The purpose of this study is to assess the quality of public service at the Maniangpajo Subdistrict office and to identify the factors affecting the quality of public service at the Maniangpajo Subdistrict office. This research uses a qualitative method with a population of 5 individuals, consisting of civil servants (2 people) and the public (3 people). Data collection was done using observation, interviews, and documentation techniques, while the data analysis technique used in this study is qualitative analysis, specifically the interactive analysis technique.The results of this study show that the service at the Maniangpajo Subdistrict office is considered good by service users because the staff are proactive in providing information and the waiting room is comfortable. Although there are no specific SOPs in place, they apply service standards in accordance with government regulations. However, issues such as limited human resources and the unavailability of ID card forms cause delays in service.For internal factors, it can be concluded that the main obstacle to service delivery at the Maniangpajo Subdistrict office is frequent internet network disruptions. These disruptions slow down the service process that requires internet connectivity. Additionally, internal factors such as the limited number of service personnel also affect the efficiency of service, especially when many service users are present, resulting in long waiting times.

This study aims to analyze public service accountability at the Namlea Subdistrict Office, Buru Regency. The research method used is qualitative, with an in-depth interview approach to gather information regarding the ongoing service processes at the subdistrict office. The research findings indicate that although some aspects of public service at the Namlea Subdistrict Office are running well, there are still areas that require improvement. The reporting process is relatively transparent, but it is hindered by a limited number of staff, which affects the timeliness of report resolutions. Information retrieval also relies heavily on direct visits to the office, suggesting the need for the implementation of information technology to make public access easier and more efficient. Service performance evaluations are conducted regularly, but they are constrained by staff capacity, which is insufficient to handle the volume of reports. Staff control and guidance are carried out routinely, but some members of the public seek increased transparency in this process. Overall, despite several challenges such as limited human resources and facilities, the Namlea Subdistrict Office has shown commitment to improving service quality. However, to enhance accountability, improvements are needed in transparency, information access, as well as strengthening staff capacity and the use of more advanced technology.

This study was conducted at the Population and Civil Registration Office of Wajo Regency. The research aims to assess public satisfaction with the public services provided by the Population and Civil Registration Office of Wajo Regency using a descriptive method with a qualitative approach. Public satisfaction, based on indicators such as service procedures, service requirements, service speed, and service fairness, has not been fully met. This conclusion was derived from observations, document analysis, and interviews with informants, including the Head of the Population and Civil Registration Office of Wajo Regency, the Secretary of the Population and Civil Registration Office of Wajo Regency, and key community members who use the services of the office. Recommendations suggest that the Population and Civil Registration Office of Wajo Regency should maintain and further optimize all indicators of satisfaction to enhance public service quality.

This study aims to understand the influence of ethical leadership on the performance of Civil Servants (PNS) in government organizations. Ethical leadership is considered important to create a conducive work environment, increase job satisfaction, productivity, and efficiency. The method used is a literature study, which examines various previous research sources to identify the influence of ethical leadership on PNS performance and factors that can strengthen or weaken the relationship. The results of the study indicate that ethical leadership has a positive effect on PNS performance through increased motivation, commitment, and job satisfaction. This finding also shows that the influence of ethical leadership can be strengthened by an organizational culture that supports ethical values and a fair reward system. The implications of this study indicate that strengthening ethical leadership needs to be accompanied by character development policies and training for leaders and employees in order to create an effective and accountable work environment. Overall, this study supports the application of ethical leadership as a strategy to improve performance in the public sector and improve the quality of public services.  

One of the government's steps to achieve quality public services is the implementation of Regional Regulation of Domestic Affairs No. 4 of 2010 concerning Guidelines for Integrated Regional Administration Services (PATEN). The report of the Minister of Home Affairs No. 318/312/PUM dated February 28, 2011, outlines the implementation of Integrated Regional Administration Services (PATEN). PATEN is carried out with the aim of making cities the center of community services and serving as service points for subdistrict offices within the regencies/cities, ensuring that the geographical areas can be served more effectively and efficiently. This study is a qualitative research aimed at providing a general or descriptive overview of the researched topic. To offer a general or descriptive overview, the researcher relies on field data. The findings of this study solely describe or frame in-depth interviews with research subjects to provide a clear understanding of the analysis of the implementation of Integrated Administration Policy in Tempe Subdistrict, Wajo Regency. With the steps that have been taken, it is expected that PATEN in Tempe Subdistrict can operate more effectively, efficiently, and transparently, in line with its objective of delivering optimal services to the community.

Birth certificate data management is an important aspect of population administration. In the digital era, the need for efficient systems is increasing to overcome various challenges, such as manual errors, slow administrative processes, and difficulties in searching for data. This research focuses on designing a data management system for Indonesian citizens' birth certificates at the Batu Bara Regency Population and Civil Registration Service (Dukcapil). This system was designed using a systematic approach, starting from needs analysis to the implementation stage. The method used involves collecting data through interviews, literature study, and direct observation in the field. The result of this design is a digital-based system that makes it easier to record, store and manage birth certificate data efficiently. By implementing this system, it is hoped that it can improve the quality of public services, minimize data errors, and support the government's digitalization program.

Clean water is a fundamental necessity for public health, as water contamination can lead to various health problems, such as gastrointestinal infections, skin diseases, and other health issues. Screening for water contamination by Escherichia coli bacteria and Corynebacterium spp. is essential to ensure water quality remains safe. This community service activity was conducted in the Duri Kosambi area, focusing on education and water quality testing. The program included planning educational sessions on the risks of water contamination, implementing screenings using colony-forming unit (CFU) parameters to detect Escherichia coli and Corynebacterium spp., and evaluating results to provide preventive recommendations. The findings revealed variations in contamination levels across locations, with some meeting cleanliness standards, while others, such as B04, showed extreme contamination. This activity highlights the importance of community education, regular water quality monitoring, and water treatment to prevent health risks. Collaboration among communities, governments, and health organizations is crucial to maintaining sustainable access to high-quality clean water.

The analysis of the effectiveness of the passport service process at the Tanjungpinang Class I Immigration Office aims to assess the quality of service to passport applicants. This study identifies various factors that affect the effectiveness of the process, such as process speed, demand satisfaction, and the use of information technology. The method used in this study is a qualitative approach through data collection conducted through literature studies. From the results of the analysis, although the Tanjungpinang Class I Immigration Office has implemented an organized queuing system, there are still several things that hinder the passport making process such as the inadequate number of officers and limited facilities. In addition, the level of complaint satisfaction also varies because there are complaints complaining about long waiting times and lack of information about procedures, while on the other hand, they can access services through online registration and the ease of information technology in doing various things. This study recommends improving personnel services, training in improving customer service, and developing a more efficient information system to speed up the passport making process. Thus, the services of the Tanjungpinang Class I Immigration Office will be more effective according to public expectations.

Micro, Small and Medium Enterprises (MSMEs) are an important sector in the Indonesian economy. However, many MSMEs face obstacles in accessing digital technology to improve competitiveness and innovation. With the development of the Smart City concept, which integrates technology to improve quality of life and access to public services, MSMEs in areas that adopt it have the opportunity to utilise digital technology. Madiun City, as part of the Smart City initiative, has great potential in developing an inclusive digital ecosystem for MSMEs. This research aims to formulate an effective website development model for MSMEs in Madiun City, to support product innovation and marketing and improve competitiveness in the digital market. The analysis shows that website development can improve MSME competitiveness and innovation, with benefits such as wider market access and integration with digital marketing technology. However, the main challenges faced are limited digital knowledge, development costs, and security threats. Therefore, support from the government and related institutions is needed to provide training and resources for sustainable website management.

The image of government bureaucracy is influenced by the performance of public service agencies. For this reason, it is necessary to carry out continuous reform, in anticipating and adapting to developments in society. In an effort to improve the image, performance and professionalism of government agencies towards good governance, it is important to have unity of direction and views among government employees. In this research the problem is how the government of Kuala Kurun District, Gunung Mas Regency, Central Kalimantan Province improves the quality of public services and what only inhibiting factors in improving the quality of public services This research uses a qualitative approach, the data displayed is generally in the form of actual and accurate sentence descriptions and connects the problems studied with a qualitative approach. Researchers go out into the field to research the object of study and hold direct interactions with the community with the aim of obtaining in-depth information about this matter, conducting in-depth interviews and observations The results of this research show that the public service bureaucracy at the Kuala Kurun Subdistrict Office has not been maximized, public satisfaction with services in the dimensions of reliability, responsiveness, guarantees, empathy and direct evidence is implemented with minimum standards, this is because there is still an imbalance in the distribution of tasks and implementation The work that is the responsibility of employees at the Kuala Kurun Village Office, especially the main tasks and functions that have been determined. The causal factor is limited facilities and infrastructure which influences the provision of maximum public services. From the results of this research, it is recommended to evaluate the performance of public services, so that bureaucratic reform can be implemented in the Kurun Village Office, Gunung Mas Regency, Central Kalimantan Province.

The implementation of digital technology in the judiciary system has become a cornerstone of public service improvement. This study examines the effectiveness of the E-Court application in optimizing public service quality at the Class 1A District Court of Batam City. The research employs a qualitative approach, utilizing data gathered through interviews, observations, and document analysis. Findings indicate that the E-Court application significantly enhances the accessibility, efficiency, and transparency of court services by reducing processing times, minimizing manual paperwork, and fostering accountability. However, challenges such as technical limitations, digital literacy gaps, and resource constraints impede its full potential. Recommendations include infrastructure enhancement, comprehensive user training, and policy support to maximize the benefits of digital integration in public service delivery. This study contributes to understanding the transformative role of technology in judicial administration and its impact on public satisfaction.