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To achieve excellent service, a company’s employees must possess certain qualities, such as a passion for work and an attitude of always being ready to assist as well as having the capacity to handle customer complaints professionally. Service to service users at Yogyakarta International Airport, both at the departure terminal and arrival terminals, is critical for passengers. One of these is transit and transfer services for passengers. The purpose of this research is to find out the impact of Transit and Transfer officers’ service quality on passenger satisfaction and to identify what service quality attributes transit and transfer officers at Yogyakarta International Airport should develop. This research employed the importance-performance analysis (IPA) approach. The sample size was 100 respondents, obtained by distributing questionnaires to 100 respondents who were in transit or transferring at Yogyakarta International Airport and measured using the Slovin formula. The data were analyzed using Gap analysis with the SERVQUAL method and importance-performance analysis (IPA). The research results show that the analysis of the level of conformance and the reality-expectation gap based on the five SERVQUAL dimensions of the service quality of Transit and Transfer officers at Yogyakarta International Airport is good in satisfying passenger expectations. The average gap dimension analysis indicates that the service of Transit and Transfer officers are providing satisfactory service based on passengers’ perceptions, with an average score of <-1. Based on the Cartesian diagram mapping, 6 attributes are considered important by passengers and need priority action and carry out evaluations and improvements based on the mapping results through importance-performance analysis, with the physical evidence dimension resulting in the lowest quality dimension and requiring priority improvement action.

This study aims to ascertain how service users are supervised by the Apron Movement Control Unit and how service users are dissipated by the Apron Movement Control Unit at Sultan Mahmud Badarudin II International Airport in South Sumatra. This study employs primary and secondary data in a qualitative manner. Three methods of gathering data were employed: documentation, interviews, and observation. The study's findings support the assertion that the AMC unit oversees all tarmac operational activities related to the discipline of service users, including monitoring the speed of GSE and officer vehicles, regulating passenger and person mobility, supervising the use of equipment that agents are required to use, such as safety vests, supervising engine travel, supervising refuelling, and keeping an eye on the apron area's cleanliness. The AMC unit monitors everyone's movement, including passengers, and imposes discipline on service users on the air side (apron). Ground handling agents who violate the guidelines face disciplinary action from the AMC. The person in question receives a straight reprimand, and if they receive one of these actions three times in a row, their airport pass is cancelled or withheld, making it impossible for them to work on the airside or apron areas.

Marriage administration services are a form of public service that has important legal and social implications for the community. The Office of Religious Affairs (KUA), as a technical implementing unit of the Ministry of Religious Affairs, plays a strategic role in providing legal certainty regarding marital status. This study aims to analyze the quality of public services and public perceptions of marriage administration services at the Office of Religious Affairs in South Dumai District. This study used a qualitative approach with descriptive methods. Data were collected through observation, in-depth interviews, and documentation studies, with purposively selected informants consisting of KUA officers and community service users. Data analysis was conducted using the Miles and Huberman interactive model, which includes data reduction, data presentation, and conclusion drawing. The results show that the quality of public services at the KUA in South Dumai District is generally in the good category, particularly in the dimensions of responsiveness, reliability, and assurance. However, the tangible and empathy dimensions still require improvement, particularly related to limited infrastructure and individual attention to the community. This study confirms that the effectiveness of marriage administration services is determined not only by the performance of the apparatus, but also by the level of understanding and readiness of the community as service users. These findings provide important implications for improving the quality of public services through strengthening socialization, procedural transparency, and a more user-oriented service approach.

This study explores how public service innovations in motor vehicle testing, based on Regional Public Service Agencies (BLUD), can improve road safety governance. In regions with rapidly growing motor vehicle populations, inadequate roadworthiness controls contribute to high traffic accident risks. While Indonesia has a regulatory framework for motor vehicle testing, service delivery remains largely administrative and lacks a strong focus on road safety. The study aims to assess how public service innovations can enhance road safety governance through local government-managed vehicle testing based on BLUD. Using a qualitative case study approach, data were collected through in-depth interviews, observations, and document analysis involving local government officials, testing technicians, and service users. Thematic and interpretive data analysis identified governance dimensions that influence service effectiveness. The study finds that road safety governance improvement relies on four main capacities: relational, structural, resource, and adaptive. Although BLUD-based management offers flexibility for service innovation, its implementation has not fully aligned with road safety goals. Challenges remain in public trust, cross-agency coordination, resource availability, and organizational learning. The study concludes that integrating public service innovation with institutional capacity building and safety-focused performance management is essential for strengthening road safety governance. These findings highlight the strategic importance of motor vehicle testing in enhancing road safety and public value at the regional level.

This study aims to analyze the quality of administrative services at UPT Puskesmas Bumi Ayu, Dumai City, as part of primary public health service delivery. Service quality is an important indicator of institutional performance and community satisfaction. This research uses a qualitative approach with data collected through interviews, observation, and documentation. Informants consisted of the head of the health center and a service user selected purposively based on direct involvement in administrative services. The data were analyzed using the Miles and Huberman model, including data reduction, data display, and conclusion drawing. The assessment framework applies five service quality dimensions: tangibles, reliability, responsiveness, assurance, and empathy. The findings indicate that administrative services generally perform well, particularly in staff responsiveness, procedural reliability, and empathetic interaction. However, several limitations remain, including limited inpatient room facilities and difficulties among elderly users in understanding the Mobile JKN online registration system. These results suggest that service improvement should focus on strengthening physical infrastructure and enhancing user support for digital service access to improve overall administrative service quality in primary healthcare institutions.

The existence of this public complaint service can help the public in submitting their complaints. Complainants to one-stop integrated service offices often feel disappointed when their complaints are not managed or responded to well, so it is important to manage complaints that can be managed well. Complaints must be planned by the Nabire district One Stop Integrated Services (DPMPTSP) public service provider. Reporters are all parties who submit complaints to the Public Service Complaints Management body, including citizens and residents, whether individuals, groups or legal entities, who are beneficiaries of the services of the Licensing Department. So far, the complaint system is still limited to manual methods and the use of platforms such as WhatsApp. This condition results in various problems, including slow complaint resolution due to limitations in the use of paper or the WhatsApp platform. The risk of human error, such as losing the complaint form, also increases with the use of these manual methods. The WhatsApp application, which is not a dedicated platform for complaints, also has privacy flaws that could threaten user information if not properly encrypted. Apart from that, using Telegram or WhatsApp as a platform for complaints also does not guarantee optimal data security. Messages sent through such applications are vulnerable to thirdparty access if not properly encrypted, increasing privacy risks for users. Therefore, the use of web-based applications can be an appropriate and effective solution for handling complaints. Relevant agencies must allocate resources to develop more sophisticated digital complaint systems.    

Facilities are everything such as objects, buildings or rooms that are made to serve / facilitate carrying out certain goals or are facilities and infrastructure for carrying out certain activities. The definition of layout in general is a determination of the layout design on certain elements so as to produce an attractive visual. The purpose of this study was to determine whether there is an influence of facilities and Design layout on the decision of event service users at Muda Art Project Event Organizer. This research is a type of associative research that uses quantitative data with a sample size of 44 people, namely Map Event Organizer clients from 2019-2023. The data analysis technique used in this research is multiple linear regression with partial data hypothesis testing (t test), simultaneous test (f test) and the coefficient of determination. The test results of this study obtained that the facility variable has a positive and significant influence on the decision of event service users and the Design layout variable has no positive and insignificant effect on the decision of event service users. Simultaneously or simultaneously facilities and Design layout have a significant influence on the decision of event service users at Muda Art Project Event Organizer.

Startups in Indonesia are growing rapidly due to the increasing number of internet users and people's increasing purchasing power, atransaction activity carried out through startup businesses also contributes to Indonesia's economic growth, , therefore PT Betukang Sejahtera Indonesia is required to be ready to compete both in terms of services and information systems provided through applications, betukang.id is an application that provides various types of carpentry services, this study aims to redesign the User Interface (UI) and User Experience (UX), Design thinking  methodUsed to produce an application display that makes it easier for users to order services, starting from the stage (empathize) to define the problem, the stage (define) formulating the problem, (ideate) collecting ideas, the stage (prototype) making application design, tested at the stage (test) using usability tools maze.co, then evaluating the results of usability testing using the method System Usability Scale (SUS) to 40 user respondents betukang.id obtained an average score of 83, thus it can be concluded that the UI / UX design of the ordering information system in betukang.id application using the Design thinking method can be used easily based on the results of SUS.

The aim of this research is to describe the evaluation of reference services which is then seen from the CIPP Evaluation Model theory. This type of research is quantitative with descriptive methods. The variable in this research is library reference services with sub variables, namely library service evaluation using the CIPP evaluation model. The population in this study is visitors to reference services at the Bung Hatta University Library from January 2023 to November 2023 with sampling using the non-probability silling formula with an accidental sampling technique. The number of samples is 61 users. The main instrument used is a research questionnaire which has been tested for validity and reliability. Data collection was carried out through questionnaires. The data were analyzed through the stages of examination, tabulation, and drawing conclusions. The results of the research are First, in the evaluation of the context, namely the reference service function, there are 3 statements which have an average score of 3.11. This score is on a scale of 2.50-3.24 which means good. Second, in the input evaluation there are 3 sub-indicators, (1) librarian which consists of 4 statements and has an average score of 3.24. This score is on a scale of 2.50-3.24 which means good; (2) a collection consisting of 5 statements and having an average score of 3.24. This score is on a scale of 2.50-3.24 which means good; (3) a catalog consisting of 3 statements and having an average score of 3.09. This score is on a scale of 2.50-3.24 which means good. Third, in the evaluation process there are 2 sub-indicators, (1) library reference services which consist of 5 statements and have an average score of 3.25. This score is on an interval scale of 3.25-4.00 which means very good; (2) information search service which consists of 3 statements and has an average score of 3.16. This score is on a scale of 2.50-3.24 which means good. Fourth, in product evaluation there are 2 sub-indicators, (1) visitor data which consists of 3 statements and has an average score of 3.20. This score is on a scale of 2.50-3.24 which means good; (2) the level of user satisfaction which consists of 3 statements and has an average score of 3.20. This score is on a scale of 2.50-3.24 which means good.    

This study aims to describe the following. (1) implementation of collection standards at Bung Hatta University Library (2) implementation of facilities and infrastructure standards at Bung Hatta University Library (3) implementation of service standards at Bung Hatta University Library (4) implementation of library promotion standards at Bung Hatta University Library (5) implementation of library staff standards at Bung Hatta University Library, and (6) implementation of information and communication technology standards at Bung Hatta University Library. The research methodology used is qualitative research with the type of Field Research research and uses a descriptive approach. Data collection techniques through observation, interviews, and documentation. The informants in this study were one library officer and two people from the library users at the Bung Hatta University Library. Based on the results of the study, it can be concluded as follows. First, the implementation of collection standards, consisting of nine sub-indicators, of the nine sub-indicators, there are six sub-indicators that meet standard implementation and three sub-indicators that do not meet standard implementation. Second, the implementation of facilities and infrastructure standards, consisting of five sub-indicators, of the five sub-indicators, there are two sub-indicators that meet the implementation of standards and three sub-indicators that have not met the implementation of standards. Third, the implementation of service standards, consisting of two sub-indicators, of the nine sub-indicators, there is one sub-indicator that meets the implementation of standards and one sub-indicator has not met the implementation of standards. Fourth, the implementation of library promotion standards, this indicator has met the standard implementation. Fifth, the implementation of library staff standards, consisting of three sub-indicators, of the three sub-indicators, there is one sub-indicator that meets the standard implementation and two sub-indicators have not met the standard implementation.  Sixth, the implementation of information and communication technology standards, this indicator has not met the implementation of standards. Thus, of the twenty-one sub-indicators assessing the implementation of the Regulation of the Head of the National Library of the Republic of Indonesia Number 13 of 2017 concerning National Library Standards at the UPT Library of Bung Hatta University, those that meet the National Standards for Higher Education Libraries based on the Regulation of the Head of the National Library of the Republic of Indonesia Number 13 of 2017 concerning National Standards for Higher Education Libraries are 11 sub-indicators and those that have not met the standards are 10 sub-indicators.

This research aims to find out: how regular monitoring of waiting room facilities by the terminal service officer unit is important to ensure that waiting room facilities are comfortable for passengers to use. If the terminal service office officers are negligent or do not adhere to the SOP guidelines in carrying out supervision, it can result in the functions of the waiting room facilities not being properly monitored so that when there are damaged facilities and so on they cannot be handled quickly which results in passengers experiencing problems. Disappointment This study used qualitative research methods. The data collection techniques used were observation, interviews, documents, and documentation along with observations. The researcher directly carried out observations, the researcher also explained the results of the data taken during the interviews and observations. For the interview, the researcher interviewed the terminal service office officers 3 sources with the document data obtained researcher from documentation of the activities of terminal service office officers when carrying out duties and responsibilities in the field and also in the form of implementation documents for the data analysis techniques used, namely data collection, data reduction, data presentation, discussion, and conclusions. The role of the performance of Terminal Service office officers in carrying out their duties and responsibilities to carry out operational activities for all facilities by the Standard Operational Procedures in the terminal service office By providing all facilities, especially in the departure and arrival areas, which makes service users feel satisfied. Obstacles faced by Terminal service office Based on the results of observations or field observations, it is the lack of personnel and lack of coordination with related units in carrying out operational activities which is the cause of the failure to fulfill the maximum performance of Terminal Service office officers to support security, comfort, smoothness, and safety of anyone at the airport.

Satisfaction is an indicator used in determining the standard of a health facility. The quality of a service is closely related to customer satisfaction, this happens because service quality can create a good relationship between consumers and an agency, in the long run this relationship can make agencies understand how to meet consumer needs. The purpose of this study was to describe the level of satisfaction with BPJS patients' health services at Primary clinics in 2023. This research is descriptive in nature, with a cross-sectional design. The research population is unknown where a sample of 45 people, and taken based on purposive sampling techniques. Data collection was carried out directly to respondents using interview techniques. The results showed that the satisfaction level of Primary clinic users was very satisfied by 62.2%, satisfied by 20.0% while quite satisfied by 2.2% was dissatisfied15.6 It is hoped that the Primary clinic can further improve the quality of service quality by providing enough doctor time and nurses serving patients.

Drugs are a challenge for the Indonesian people, especially the millennial generation or the generation of the nation's administrators, which can damage the mind, body and also the economy of anyone who uses them. So in this case, students care about the nation's generation. Drugs can also cause other people's bad actions, such as killing, stealing. , rape because the effects of drugs damage the mind. The purpose of this writing is to explain the dangers of drugs for teenagers because the number of drug users in Indonesia continues to increase and most of them are teenagers. Of the problems that have arisen today, many However, due to the many types of drug abuseIn the world of medicine, this is no longer used. This is a type of drug that is often abused and can cause dependence. There are various reasons why people use drugs, such as to relieve stress, have fun, or socialize with other people. The data analysis used was by analyzing various information collected from students of SMK Negeri 2 Tanjung Balai about the dangers of drugs, factors causing drug use among teenagers, and efforts to stop drug use. The results of this paper show that family factors that do not pay enough attention to children are the main cause of drug use by teenagers. To achieve this goal, this activity will use material delivery methods, discussions and question and answer sessions, as well as clinical services. The target of this activity is Tanjung Balai State Vocational School Students. The partner in this activity is TANJUNG BALAI Vocational School 2, considering that teenagers are the nation's generation and are easily influenced by drugs. After carrying out this activity, it is hoped that teenagers will be able to apply knowledge and abstain from using or abusing drugs and become a healthy generation, namely the golden Indonesian generation in 2045

Competition comes from English, namely competition means competition itself or competitive activities, matches, and competition. Competition is when organizations or individuals compete to achieve desired goals such as consumers, share market, survey ranking, or required resources. Whereas In the management dictionary, competition is the efforts of 2 parties/more companies, each of which is active in “obtaining order” by offering the most favorable price/terms. In the online motorcycle taxi industry, competition between companies such as Gojek, Maxim and Grab is very tight. Each company tries to attract more drivers and users by offering various promotions, discounts and additional services. They also compete in terms of technological innovation, such as developing new features to make it easier for users to order motorbike taxis, as well as increasing efficiency in their systems. Apart from that, price competition is also a major factor, where every company tries to offer competitive rates to attract more customers. The method used in this research is a quantitative or statistical method. The population in this research is all odd semester Management students at Bina Bangsa University, namely 73 respondents. Based on the results of research on 73 respondents and discussion regarding online motorcycle taxi competition on the Gojek, Maxim and applications. Seize. It can be concluded that the respondents who use online motorcycle taxis at odd semester Management students at Bina Bangsa University frequently use online transportation, namely the Maxim application because it is cheaper than the Gojek and Grab applications.  

The aim of this research is to find out the port service process and what obstacles occur during the port service process. There are several obstacles experienced by service users in ship service activities via Inaportnet. The first is that PNBP payments (VTS, signs and dangerous goods) are still manual, the reason being that service users don't understand Inaportnet. Apart from that, updates to computer devices. When using Inaportnet, system errors often occur. Efforts that can be made are to carry out updates so that PNBP payments can also be made online, carry out training and socialization about Inaportnet filling, update computer equipment and evaluate and upgrade the Inaportnet application.

The emergence of Go-Jek has had a positive impact on business people or entrepreneurs in Kaliabang Tengah Subdistrict, North Bekasi who operate in the culinary sector such as restaurants, shops, cafes and others. Likewise, from the consumer side of Go-Food service users in Kaliabang Tengah Subdistrict, North Bekasi who feel helped or satisfied by the Go-Food service because it allows them to choose different food menus from many restaurants or food sellers registered in the application, this service also offering efficiency and effectiveness even for those with limited time and distance. The purpose of this research is to find out whether there is an influence of Brand Image on Customer Satisfaction of Go-Food service users on the Go-Jek application and whether there is an influence of Price on Customer Satisfaction of Go-Food service users on the Go-Jek application. The research uses quantitative methods through questionnaires and data from the results of the questionnaire will be processed and tested using SPSS 27 Version. Based on the results of this research, it is concluded that Brand Image has a partial significant effect on Customer Satisfaction and Price has a partial significant effect on Customer Satisfaction.

Health services are one of the factors that influence the community's health, and the community's recovery, treatment, and nursing are primarily determined by the health institution. With a system that prioritizes user satisfaction and focuses on five variables content, accuracy, format, convenience of use, and timeliness the goal of this study is to ascertain the degree of satisfaction of Telemedicine users utilizing the EUCS model approach to end-user satisfaction. 56 respondents were given a questionnaire to complete in order to gather data for this study. The study's findings show how pleased telemedicine users are with the following variables: 62.1% are satisfied with the content variable, 57.9% are satisfied with the accuracy variable, 61.1% are satisfied with the format variable, 70.5% are satisfied with the ease of use measure, and 64.2% are dissatisfied with the timeliness variable. The Jatinegara District Health Center, particularly with regard to Telemedicine, can benefit from the study's results, which are linked to five current variables that still require improvement. The degree of user satisfaction will influence how well the system is implemented.

Technological developments have made the mobility of people's activities more practical in meeting their financial needs. Only using a smartphone and internet network, customers can carry out banking transactions anywhere and anytime. This research discusses the development of economic digitalization in the banking sector, namely Mobile Banking technology innovation at BCA Bank. Therefore, this research aims to analyze the level of service satisfaction using BCA Mobile Banking (BCA Mobile). The research method used by researchers is qualitative and descriptive analysis techniques, as well as a data collection system using questionnaires. The data obtained was taken from the results of distributing questionnaires in the Bina Bangsa University Management Study Program which used BCA Mobile and a sample of 110 respondents was obtained. The results of the research show that BCA Mobile is very helpful in carrying out banking activities and the existing services have a significant influence on user satisfaction at Bina Bangsa University Management Study Program

This study aims to analyze consumer responses to the queue phenomenon that occurs at Cipatik Public Fuel Filling Station (SPBU). Queues at gas stations are often a major concern for consumers, affecting customer satisfaction and the operational performance of gas stations. This study identifies the main factors that influence consumer response to queues, focusing on queue cases, waiting time, and consumer feelings regarding service. The research method used a quantitative approach through a consumer survey involving a representative sample of Cipatik gas station users. Data was collected through a questionnaire covering aspects such as consumer perception of service speed, queue efficiency, and overall satisfaction level. The results of data analysis show that there is a lack of consumer satisfaction with the queues that occur at Cipatik Service Station, West Bandung Regency. Therefore, it is necessary to improve queue management by the gas station. The addition of filling pump lines needs to be addressed so that the service level can increase. In addition, shorter waiting times and a more efficient service experience are considered by consumers as key factors in increasing their satisfaction. The findings of this study provide valuable insights for Cipatik Service Station management and relevant stakeholders to improve queue management and increase customer satisfaction. The practical implications of this study can assist policy makers in developing more effective operational strategies to address queuing issues and improve consumer experience at the gas station.

Family planning is an action that helps individuals or married couples to achieve certain objectives to avoid unwanted births, regulate the interval between pregnancies, control the timing and births in the husband and wife relationship and determine the number of children in the family. Family planning is an effort to space out or plan the number and spacing of pregnancies by using contraception (Manuaba, 2009). Contraception is an effort to prevent pregnancy. This effort can be temporary, it can also be permanent. Contraceptive use is one of the variables that influences fertility (Wiknjosastro, 2005). The main objective of the national family planning program is to meet public demand for quality family planning and reproductive health services, reduce the Maternal Mortality Rate (MMR) and Infant Mortality Rate (IMR), as well as overcoming reproductive health problems in order to build quality small families (Arum, 2011) . This research was carried out at the Riska Dewi Art Midwife, Wampu District, Langkat Regency in 2023, which provides quality health services. Based on the results of the analysis, it was found that for the educational variable, mothers with elementary school education have no influence on users of non-hormonal contraceptives at a 95% confidence level and can only contribute 1%, mothers with junior high school education also have no influence on users of non-hormonal contraceptives. at a 95% confidence level and can only contribute 41%, while mothers with high school education have no influence on non-hormonal contraceptive users at a 95% confidence level and can only contribute 81%.