Publication Search

The growth in population and the usage of private automobiles in Semarang City have an impact on the operation and performance of the Mangkang Terminal with Type A, namely the terminal's class, service evaluation, and performance. The purpose of this study is to identify terminal class criteria, service enhancements, and operational performance that requires improvement at the Semarang Terminal. For this reason, the terminal class is created in accordance with rules governing technical guidelines for defining terminal class criteria, and service and terminal performance are assessed using the IPA method. A Google form with as many questions regarding services as an evaluation of satisfaction and interest is issued to terminal users, with the primary goal of improving and determining terminal class being to identify 5 indications that are tailored to current circumstances. According to the findings of the terminal class study, the Semarang Terminal is in class 1, which is the highest priority for developing and delivering services to road passenger terminals.

This research aims to examine the impact of using the Paylater application on the lifestyle of people who are still not wise in using the paylater application. This research uses a quantitative approach method with the target population, namely the general public who use PayLater services or have used Paylater before. 114 respondents were selected using a questionnaire method using a Google form to conduct an online survey and collect data. The research results show that people rarely use paylater applications in daily use. Because paylater services have negative impacts, such as getting into debt if you use paylater excessively, then impulsive purchases due to easy access to paylater can encourage unplanned impulse purchases and other losses. And unwise use of paylaters can have a negative impact on people's lifestyles and people's finances. This research contributes to the understanding of the negative consequences of paylater for unwise users. This aims to help paylater service providers to increase education and financial literacy for their users, as well as encourage stricter regulations to minimize the potential for paylater abuse.

This research is motivated by the competition for school yearbooks in high schools, junior high schools, elementary schools and equivalent in the Jakarta area and its surroundings which is quite tight. In this tight competition, a strategy is needed to promote Crayoone Event Organizer to become the best School Yearbook Company. This research was conducted in Central Jakarta.This research aims to find out what Crayoone Event Organizer does in its Marketing Public Relations strategy, find out Pull, Push and Pass Strategy, and find out the opportunities and obstacles to its Marketing Public Relations strategy. This research was conducted based on the theory of Thomas L Harris, Three Ways Strategies namely Pull, Push and Pass Strategy.This research method uses descriptive analysis with a qualitative approach. The data collection techniques used in this study were interviews, observation and documentation. The research results show that the push strategy is the main strategy used by Crayoone, by dividing marketer areas and aiming to be invited for presentations. The provision of incentives per collaboration and annual accumulative is carried out by the Crayoone Event Organizer. A pull strategy is also being pursued through social media to attract consumers via Tiktok and Instagram. The pass strategy used is sponsorship for student and non-student activities. The opportunity to carry out this strategy is better known through social media, and it is easier to convince potential service users. Distance barriers in terms of production outside the work area.    

This study aims to describe and analyze the effectiveness of E-Ticket services for users of fuel transportation crossing services at Kayangan port. The method used in this study is qualitative descriptive. Data collection techniques are carried out through interviews with informants who are considered to have the potential to provide information related to the problem being studied, also through observation and documentation. Effectiveness is the main element in achieving goals or targets that have been determined in any organization, activity, or program. It is called effective if the goals or targets are achieved according to what has been set. Efforts to evaluate the running of an organization can be done through the concept of effectiveness. In this case, effectiveness is the achievement of organizational goals through the efficient use of available resources, in terms of input, process, and output. This study describes the effectiveness of E-Ticket services for users of fuel transportation crossing services at Kayangan port which includes 3 focuses, namely the Source Approach, Process Approach, and Target Approach.

Canva app is a graphic design platform that has become a favorite among users who don't have a graphic design background. With a variety of easy-to-use features and templates, Canva is perfect for teachers who want to create engaging and interactive learning materials. The purpose of building a Canva application is to make users easy to use and free of charge with hundreds of attractive design templates for the community. Canva is also a multifunctional application that can be used for the development of learning media. One of the main benefits of Canva app training is to increase teacher creativity in creating engaging learning. The methods used in this community service activity are discussion, training and practice. The results of this canva application training activity are (1) the canva application can improve the quality of learning materials delivered by teachers, (2) the canva application increases the attractiveness of learning, (3) the canva application can encourage teacher creativity better, (4) increase the use of technology for teachers in learning materials.

The rapid growth of the online marketplace has created competition between marketplaces in Indonesia. The emergence of various new marketplaces that are growing now allows consumers to move from one platform to another. This challenge must be faced by marketplaces in maintaining consumer loyalty. The purpose of this study was to determine the effect of e-service quality, e-trust and e-WOM on Lazada e-customer loyalty. This research is a descriptive research using quantitative methods. The population of this study is users of the Lazada marketplace in Sidoarjo. Sampling using non-probability sampling techniques with purposive sampling techniques with a total sample of 96 people. Data analysis technique using Partial Least Square using Smart-PLS 3.0 program.   The results of this study indicate that e-service quality, e-trust and e-wom partially affect e- loyalty.

This research aims to (1) determine the satisfaction of students of the Office Administration Education Program 2021 and 2022 cohorts as laboratory users. (2) identify the attributes that are high priority and low priority in student satisfaction as laboratory users. This research is a quantitative study involving the population of active student users of the laboratory facilities in the Office Administration Education Program at the Faculty of Teacher Training and Education, Universitas Sebelas Maret, namely students from the 2021 and 2022 cohorts totaling 280 students. Sampling from the quantitative data population used probability sampling with Simple Random Sampling technique involving 155 students. Data collection was conducted by distributing research questionnaires. Data analysis technique used the important performance analysis (IPA) method with the assistance of IBM SPSS version 22 software. The research results indicate that (1) students are not yet satisfied with the laboratory services of PAP FKIP UNS as evidenced by student satisfaction for all attributes being < 100% with an average conformity rate of 70%. The gap analysis results indicate that all statements have negative values with an average performance of 2.66 and an average importance of 3.79. (2) There are high priority attributes with an average importance > 3.79 but an average performance < 2.66, namely the competence of laboratory personnel, completeness, and suitability of laboratory equipment. Meanwhile, low priority attributes have an average importance < 3.79 and an average performance < 2.66, including the modernity of laboratory equipment, timeliness of service, readiness and responsiveness of laboratory personnel, as well as the availability of first aid kits in the laboratory.  

This study is about librarians' acceptance of the Inlislite system at the Library and Archives Service of Deli Serdang Regency. The purpose of this study is to determine the impact of the Technology Acceptance Model (TAM) on the Inlislite system at the Library and Archives Service of Deli Serdang Regency. Users have different levels of technical knowledge and may face different levels of difficulty in operating the system. The research method used is descriptive research method with a quantitative approach. The respondents used for this study were 80 library visitors. A 4-point Likert scale will be used to distribute questionnaires. From the survey results and data analysis, the majority of users gave a positive response to the acceptance of the Inlislite system. This positive response shows from the level of ease of use, usefulness, behavior, intention, and real action towards the technology system. This shows that users' understanding of the benefits, ease of use, and support provided have a significant impact on the level of adoption.

The marketing skills program covers the important topics of Digital Business. This program can be a great choice for individuals who want to build a successful career in today's industrial world, whether working for someone else, starting their own business, or pursuing further education that matches their interests. In addition, the course equips graduates with the necessary skills to pursue careers in various digital fields such as digital entrepreneurship, content writing, social media management, digital marketing, merchan, online customer service and purchasing. This will create an interactive and challenging learning environment that motivates students to participate actively and provides space for creativity, independence according to their talents, interests and psychology. Creating an online store can be done using various applications such as Blogs, e-commerce platforms or special websites built with google sites. As part of community service activities, students at SMK Wisata Indonesia Jakarta will receive comprehensive training in creating an online store using Google Sites. Google Sites is a service provided by Google that allows users to create websites without the need for coding skills or advanced web design. Google Sites is designed to be user-friendly and accessible to a wide variety of users. In conclusion, it is worth considering that creating an online store with Google Sites as a form of community service can foster entrepreneurial attitudes and improve digital business skills. Although the participants may require further development, especially in website development, it is important to note that this is just one aspect of building a successful website.

Transportation is a service system in which vehicles and infrastructure are used by the community to facilitate travel between cities and countries. One of the modes of transportation at this time that is developing is air transportation. In the changing transportation industry, there is also a need to maintain, develop and provide airport transportation facilities. With the provision of these facilities, passengers are expected to feel comfortable and safe when traveling by plane. Therefore, airport facilities have now been improved with free wi-fi specifically for air transportation service users so that passengers feel comfortable while waiting for the plane to arrive at the airport lounge. Room temperatures that are too hot or too cold can cause interference. A hot or humid room can cause a psychological reaction in humans. The purpose of this study is to determine the effect of the availability of facilities in the waiting room on passenger satisfaction and to determine how much influence the availability of facilities in the waiting room on passenger satisfaction. The research method that the researchers used in this study is a quantitative method whose processing was tested using the SPSS Version 26 application. Some of these tests include descriptive analysis, simple classical assumptions, coefficients of determination, and hypotheses. Based on the results of the test carried out, a significance test value of 0.000 < 0.05 was obtained and a calculated t value of 16,273 > t table of 1,660 so that it can be said that Ha was accepted and Ho was rejected. Judging from the R square value of 0.730, which means that the variable availability of waiting room facilities (X) affects the variable of passenger satisfaction (Y) at Sultan Mahmud Badaruddin II Airport Palembang by 73.0%.

Penelitian ini bertujuan untuk mengetahui pengaruh literasi keuangan dan efikasi diri terhadap inklusi keuangan pada pengguna layanan pembayaran digital ShopeePay Mahasiswa Fakultas Ekonomika dan Bisnis Universitas 17 Agustus 1945 Semarang. Populasi yang digunakan dalam penelitian ini adalah mahasiswa aktif angkatan tahun masuk 2020 dan 2021 atau mahasiwa yang telah mengikuti kuliah manajemen keuangan 1 dan 2, ukuran jumlah sampel 81 responden, dengan teknik proposional random sampling. Sumber data yang digunakan adalah data primer, dengan metode pengumpulan data menggunakan kuesioner. Teknik analisi data yang digunakan dalam penelitian adalah analisi regresi linear berganda. Hasil penelitian secara parsial variabel literasi keuangan berpengaruh positif dan signifikan terhadap inklusi keuangan dan Efikasi diri berpengaruh positif dan Signifikan terhadap Inklusi Keuangan. Kata Kunci : Literasi Keuangan, Efikasi Diri, Inklusi Keuangan This research aims to determine the influence of financial literacy and self-efficacy on financial inclusion among users of the ShopeePay digital payment service, students at the Faculty of Economics and Business, University of 17 August 1945 Semarang. The population used in this research were active students from the 2020 and 2021 intake years or students who had taken financial management courses 1 and 2, the sample size was 81 respondents, using a proportional random sampling technique. The data source used is primary data, with data collection methods using questionnaires. The data analysis technique used in the research is multiple linear regression analysis. Partial research results show that financial literacy variables have a positive and significant effect on financial inclusion and self-efficacy have a positive and significant effect on financial inclusion. Keywords: Financial Literacy, Self-Efficacy, Financial Inclusion

This study examines the quality of outpatient public services for BPJS Health patients at the Regional General Hospital of Dumai City. The purpose of this research is to assess how service quality is experienced by patients and how effectively outpatient services are delivered. A qualitative descriptive approach was used, with data collected through direct observation, in-depth interviews, and documentation. Informants included outpatient service staff and BPJS patients selected purposively to represent both service providers and service users. The analysis focuses on five dimensions of service quality: physical facilities, service reliability, responsiveness, assurance, and empathy. The results indicate that outpatient services are generally perceived as adequate, particularly in terms of physical facilities, diagnostic accuracy, and staff professionalism. However, delays in registration and service processes remain a major concern, mainly due to high patient volume and administrative procedures. In addition, differences in staff communication and interpersonal attitudes lead to variations in patient experiences. Overall, the study highlights the importance of improving service responsiveness and strengthening empathetic communication to enhance patient satisfaction and the effectiveness of public hospital outpatient services.

Community health centers (Puskesmas) play a strategic role as primary health care facilities in improving public health status. However, Puskesmas Bumi Ayu still faces several challenges, including limited human resources, inadequate facilities, and suboptimal community participation in supporting health services. This Community Service Program (PKM) aims to enhance the quality of community health services through a community organizing approach that actively involves health workers and service users. The methods employed include health education, interactive discussions, and participatory monitoring and evaluation conducted at Puskesmas Bumi Ayu, Dumai Selatan District. The results indicate an improvement in the understanding of health workers and the community regarding patient-oriented service quality, optimization of available resources, and strengthened collaboration among the health center, local government, and the community. Furthermore, the program fostered collective awareness, positive behavioral changes, and the emergence of local change agents supporting community-based health services. Overall, this PKM contributes to the development of more responsive, inclusive, and sustainable primary health care services in the working area of Puskesmas Bumi Ayu

Fraudsters increasingly exploit unauthorized credit card information for financial gain, targeting un-suspecting users, especially as financial institutions expand their services to semi-urban and rural areas. This, in turn, has continued to ripple across society, causing huge financial losses and lowering user trust implications for all cardholders. Thus, banks cum financial institutions are today poised to implement fraud detection schemes. Five algorithms were trained with and without the application of the Synthetic Minority Over-sampling Technique (SMOTE) to assess their performance. These algorithms included Random Forest (RF), K-Nearest Neighbors (KNN), Naïve Bayes (NB), Support Vector Machines (SVM), and Logistic Regression (LR). The methodology was implemented and tested through an API using Flask and Streamlit in Python. Before applying SMOTE, the RF classifier outperformed the others with an accuracy of 0.9802, while the accuracies for LR, KNN, NB, and SVM were 0.9219, 0.9435, 0.9508, and 0.9008, respectively. Conversely, after the application of SMOTE, RF achieved a prediction accuracy of 0.9919, whereas LR, KNN, NB, and SVM attained accuracies of 0.9805, 0.9210, 0.9125, and 0.8145, respectively. These results highlight the effectiveness of combining RF with SMOTE to enhance prediction accuracy in credit card fraud detection.

This article aims to examine the transportation of Indonesian Railways on passenger safety. Analyzing the Regulations related to the Railway Law for service users in the event of an accident on the Railway carrier. This research is a normative legal research. The author uses a statutory approach and a case approach. The legal sources used consist of primary legal materials and secondary legal materials. Legal material analysis techniques using (library research), namely with books, journals, articles, literature studies. The result of this research is that PT Kereta Api Indonesia is responsible to service users or passengers if they experience accidents due to operations on rail transportation with the closing of the party that bears the insurance, namely PT Jasa Raharja as the insurer to provide compensation to the insured party due to damage or loss and provide compensation to passengers who suffer losses, injuries, and deaths caused by the operation of this rail transportation transportation, the responsibility is carried out starting with passengers who are transported from the initial station to the next final station as evidenced by the agreement when the user is a passenger.

Community service (PkM) carried out by FKIP students at HKBP Nommensen University in Medan with their supervisors is the use of the iPusnas application to improve Indonesian language skills. The iPusnas application is a digital library application with social media features offered by the National Library of the Republic of Indonesia (Bungin, 2017). The iPusnas application can be used by users as a means of information retrieval so that users do not need to bother getting information and collections in the library. The implementation of activities to improve students' language skills at SMK Negeri 1 Lubuk Pakam uses practical methods. The iPusnas application can be used by users as a means of information retrieval so that users do not need to bother getting information and collections in the library. The benefits of socializing the use of the iPusnas application can improve Indonesian language skills at SMK Negeri 1 Lubuk Pakam. Students can study more intensively and develop their abilities, especially in language skills, so it is recommended that training and guidance activities on using the iPusnas application can continue to be carried out regularly so that they are more effective.

The internet cafe services industry has significant challenges in meeting customer needs and maintaining its competitiveness. This study aims to analyze the problems faced by the internet cafe service industry using the Servqual method approach. This method allows evaluating the quality of services provided by internet cafes along five dimensions: reliability, responsiveness, insurance, empathy and comfort. Data was collected through a survey of internet cafe users and analyzed using statistical techniques. The results of the analysis highlight various problems faced by the internet cafe services industry, and provide valuable insights for industry stakeholders to improve the quality of their services.    

Libraries are part of the learning resources that every school and college must have. Because students easily search for information or knowledge through the library. This community service aims to socialize Information Management at the SMA Negeri 7 Binjai Library through the Use of Website-Based Applications. This community service method uses a socialization approach to students, female students, and teachers of SMA Negeri 7 Binjai. The results of this study explain that a library is an organization tasked with collecting information, processing, presenting, and serving the information needs of library users. The existence of this web-based library is very helpful for students, students, and teachers in obtaining information more quickly and helping the work of librarians in managing libraries that will be with tens of thousands to hundreds of thousands, even millions of collections, with services covering the school community (students, education staff, and the wider community), so it needs to be supported by an automation system that is futuristic (has a forward reach), so that it can always maintain excellent service.

This study discusses the Role of User Education in the Utilization of Library Services at Muhammadiyah University of North Sumatra, where the core problem described in the research is the impact of the role of user education activities which is the library business of Muhammadiyah University of North Sumatra in educating library users about library facilities and services.The research in this thesis uses a descriptive qualitative method. This study describes and describes the data to obtain analysis according to the research title. The purpose of this study is to determine the role of user education activities on user knowledge in utilizing library services. The informants in this study consisted of library staff, library volunteers and final semester students from the faculties of social sciences and law at Muhammadiyah University, North Sumatra. The results of this study show that user education activities have a specific target which is new students at the Muhammadiyah University of North Sumatra. The role of this user education activity has a good impact and advances student knowledge about using library services and facilities properly. User education activities are also carried out as a tool for socializing between libraries and users, then the prominent role of user education is that the majority of users have properly utilized library facilities such as OPAC, reference services and volunteered to become library volunteers.

To find out the influence of product quality which partially influences consumer satisfaction, to find out the influence of trust which partially influences consumer satisfaction, to find out the influence of service quality which partially influences consumer satisfaction of Vivan robot product users in Jakarta. The population in this research are consumers who visit and purchase Vivan Robot products in DKI Jakarta, both individuals and shops. The exact number of population members is not known. The number of samples in this study was 96 respondents. The results of the observations that have been obtained are the product quality. partially has a significant effect on Consumer Satisfaction, Trust partially has a significant effect on Consumer Satisfaction, Service Quality partially has a significant effect on Vivan Robot Consumer Satisfaction.