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In the daily operation of a hotel, it is inevitable that guest complaints will occur. Even though all the facilities and services provided are up to standard, it is not uncommon for hotels to encounter obstacles or problems that cause guests to be disappointed and guests submit them in the form of complaints. With this complaint phenomenon, a hotel provides a complaint service that connects guests with the hotel as a complaint handling strategy. This section is the Guest Relations Officer, Guest Relations is responsible for complaints submitted by guests and ensures that the service that guests receive during their stay is the best service. The author conducts research on Guest Relations efforts in handling complaints that occur at hotels. Because the Guest Relations Officer is tasked with handling complaints, a complaint handling system is needed that is systematically arranged. As an effort to handle complaints, a standard for handling complaints has been established. This standard is a benchmark for a hotel in providing Guest Relations services for guests. This study uses a qualitative descriptive research method. To obtain the data needed for writing this research using four methods, namely interviews, observation, documentation, and literature study so as to obtain accurate data. The data obtained is arranged in a research result that will be used as the author's final project. From the results of research conducted by the authors found that the handling of complaints carried out by the Guest Relations Officer at Hotel Tentrem Semarang went well so that complaints that occurred could be resolved properly. In addition to handling complaints, the authors also found that the Guest Relations Officer was also in charge of handling VIP guests, where these VIP guests were important people or members of the government. The results of this study indicate that the Guest Relations Officer is very influential in the service of a hotel, because listening to guest complaints and dealing with complaints can maintain guest confidence in the services provided by the hotel.

In a hotel, it requires various needs in the form of operational goods, food ingredients, beverage ingredients or assets and this is where the role of the Receiving Officer is needed in the procedure for receiving goods. The process of receiving goods documents that require time for the approval of the General Manager makes it difficult for the Receiving Clerk to receive goods because when receiving goods the Receiving Clerk does not bring Purchase Orders and Purchase Requisitions because they are still in the process of approval and the Receiving Clerk's limited understanding of the quality of goods also hinders the procedure for receiving goods. this can be detrimental to the hotel. Guided by the Receiving Job Description, if the Purchase Order and Purchase Requisition documents are still in process, this will also hinder the Receiving Clerk in checking the quality and quantity of incoming goods. By using the interview method with 3 informants, which was given to several employees at the Ministry of Finance, so that the author is more accurate, it is also guided by the Literature Study studied. The author manages these sources of information into a result of field facts, so that the writer can provide conclusions on the problems that arise and provide advice to management. The data collection method used in this study is a qualitative method with a descriptive type. Data collection techniques using observation techniques, interviews, and documentation, in order to obtain accurate data and documents. The people interviewed were Receiving Officer,Cost Control, Buyer, Purchasing Officer

This study aims to find out how extracurricular activities carried out at SDN 244 Guruminda and SD Plus Al Ghifari can help develop students' character and skills. The research used a descriptive analysis method with the research subjects being the deputy head of the school in the field of curriculum and students. Data collection techniques by conducting interviews and observing extracurricular activities at school. As a result, extracurricular activities at school are able to have a good impact on students in the form of developing students' character and skills. Extracurricular activities carried out outside the classroom provide a variety of learning that is not only fixed in the classroom. Extracurricular activities provide learning experiences outside the classroom for students to become independent human beings, able to work together, able to solve problems, be creative, and always behave well. Therefore, schools as educational units should always carry out extracurricular development activities in order to create students who have good character as a provision to more easily survive life in the future.

Indonesia is one of the most densely populated countries in the world. As a country with the largest population, it means that the government must prepare jobs. Along with the increasing population and changes in the era of industrialization, Indonesia is experiencing problems, namely the depletion of jobs with an increase in the number of job seekers, most of whom are university graduates, causing unemployment. This condition certainly threatens university graduates who are in the productive age group and are focused on becoming a workforce. Preparing graduates who are adaptive and capable of opening jobs needs to be given more attention at this time. This research aims to. This study aims to understand the conditions of learning and entrepreneurial activities at Islamic University of Majapahit. The method used in this research is qualitative method. Data collection techniques used in this study were interviews, observation, and documentation. This study produced a description of the learning conditions which were divided into three discussions, namely, learning systems, learning processes, and entrepreneurial activities with found to be a lack of educational capacity to form graduates with entrepreneurial profiles. These results can be a reference for other tertiary institutions in finding solutions by mapping the problems that occur. Other contributions of this research complement previous research related to entrepreneurship.    

Prita Filadelfia. C13.2019.00239. 2023. The Role of a Chef de Partie in Supporting Operations in the Pastry Department of Novotel Hotel Semarang. Bachelor of Applied Science in Hospitality Management, Faculty of Cultural Studies, Dian Nuswantoro University.This final project aims to explain the role of a Chef de Partie, especially how the Pastry Department supports the operations. A Chef de Partie has the duty and responsibilities to manage the team. Lack of supervision from a leader makes an operation not run well, so guest complaints can occur. This research used qualitative descriptive methodology for data collection. The data was collected with interviews, observations, and documentation to obtain accurate data regarding the role of a Chef de Partie in the operations of the pastry section. The research results obtained by researchers are that a Chef de Partie has a very important role in leading his team so as to minimize a problem and be able to overcome problems at the internal and external levels, but if the duties and responsibilities are not carried out properly then it can lead to unsatisfactory product results and guest complaints. The role of a Chef de Partie is very influential in the operations of the pastry section in order to improve the image of a hotel and guest satisfaction.

This research aims to analyze the influence of consumerist lifestyle, financial education, and financial management motivation on financial management behavior among accounting students at Majapahit Islamic University. Financial issues are a common problem faced by every individual, and this study examines whether the observed problems are influenced by the variables under investigation. The population of this study consists of accounting students from the 2019, 2020, 2021, and 2022 cohorts at Majapahit Islamic University, totaling 80 respondents. The research employs a quantitative approach using primary data collected through questionnaires distributed to the respondents. The data analysis technique used in this study is multiple linear regression.The results of this study indicate that consumerist lifestyle, financial education, and financial management motivation have a positive influence on the financial management behavior of students at Majapahit Islamic University. This suggests that higher consumerist lifestyle, better financial education received, and stronger motivation to manage finances result in better financial management behavior among the university students.  

The researchers found problems in grade 5 at SD Jam'iiyatul Hujjaj Bukittinggi, namely students' difficulties in understanding Arabic vocabulary. To increase students' understanding of Arabic vocabulary, the researcher applied the question-and-answer method through picture media. The purpose of this study is to determine the effectiveness of using the question and answer method through picture media to increase Arabic vocabulary and to find out the increase in Arabic vocabulary mastery after using the question and answer method through picture media at SD Jam'iiyatul Hujjaj Bukittinggi.This study used quantitative research with a group pretest-posttest design. Researchers took samples in this research experimental class of 28 students and control class of 28 students.The tools used for collecting data were observation, examination, and documentation. and student learning outcomes using the question-and-answer method through media images of 5th grade elementary school students. Based on the acquisition of an average value of 83, This is also proven through the calculation of "T." Calculate more than the "T" Table, namely 2,463.Then H0 is rejected and Ha is accepted. So it can be concluded about the effectiveness of the use of the question and answer method through picture media for students in grade 5 at SD Jam'iiyatul Hujjaj Bukittinggi.

Usaha Maju is a private company engaged in trading. This company has been around for a long time in Gempolsewu Dk Tegal Kapang District, Rowosari District, Kendal Regency, which is adjacent to TPI Tawang. Usaha Maju does not yet have an information system to assist companies in recording financial statements and merchandise inventory. In managing the old report data, it is still done manually, namely using a notebook in recording the data. data processing is carried out twice, namely when purchasing goods and at the time of sale, resulting in less effectiveness in bookkeeping and financial reporting in the company. Recording of inventory financial reports is still often the difference between the financial statements of purchases and sales. With the problems and background above, the authors finish by implementing the "Inventory Information System Using the Web-Based Fifo Method at PT. Forward Enterprises” in order to facilitate the company in recording the Financial Statements of inventory and also improve companies in the field of Technology. This application uses sublime text 3 software as a text editor and MySQL database.

The main problem in this study is whether the use of flashcard media can improve letter recognition for second grade students in the Indonesian language subject at SD Inpres Malakaya, Gowa Regency. Based on the observations, several problems were found which were identified as the cause of the low recognition of letter shapes in class II students, namely the teacher still used one learning method and used less interesting media, so that learning became boring. This study aims to determine the use of flashcard media to improve letter recognition for class II students in the Indonesian language subject at SD Inpres Malakaya, Gowa Regency.This research uses Classroom Action Research (CAR) with individual learning models. CAR is carried out in two cycles where each cycle is held in three meetings with one evaluation. The subjects in this study were 25 grade II students of SD Inpres Malakaya, 15 male students and 10 female students.The data source is class II students, amounting to 25 students. CAR carried out in cycles I and II. The use of flashcard media in Indonesian subjects is proven to be able to improve the recognition of letter shapes for class II students. This can be seen from the results of the percentage of student completeness in cycle I by 24% and increased in cycle II by 92%. So it can be concluded that the use of flashcard media can improve the recognition of letter shapes for class II students of SD Inpres Malakaya, Gowa Regency.

This study aims to identify and explain the efforts that can be made by linen attendants in handling guest complaints in accordance with the standard operational procedures at the Chanti Semarang Hotel. The data collection methods used in this study are observation, interviews, and documentation so that the data obtained about handling guest complaints will be accurate. The research findings are problems found related to linen that has spots or stains, linen that is damaged or torn, linen that is yellowing. Room attendants are parties who are also responsible and can help maintain linen cleanliness. Efforts that a linen attendant can make to handle guest complaints, whether in terms of efforts to improve deficiencies or efforts to prevent and minimize the occurrence of complaints from guests, so that linens with stain and damage problems can be resolved optimally and can be reused for operations. The conclusion that can be drawn is that if all work is carried out according to standard operational procedures, it will guarantee the smooth operation of the hotel. If problematic linen is optimally resolved, it will have a big impact on the satisfaction of the guests staying, thus reducing the possibility of complaints.

This final project aims to describe the collaboration of laundry section with front office department and describe the constraints that occur between the collaboration of the laundry section and the front office department in conducting  guest laundry billing process at the Tentrem Hotel Semarang. The existence of cooperation constraints between the Front Office and Housekeeping raises problems that can cause guest complaints. Therefore, it is necessary to have good quality cooperation between the front office and the laundry department in order to reduce work errors and guest complaints. The research method used is descriptive qualitative method through observation, interviews and retrieval of documentation. The results showed that the collaboration between the laundry section and the front office department went well and smoothly. With the laundry working closely with the front office department to provide information related to guest information that performs laundry services, namely ensuring communication between the front office department and the laundry runs smoothly including information given to guests regarding the clothes they are washing, ensuring there is no damage to guest clothes, always ensuring that laundry delivery to guests is correct and according to guest wishes, the Front Office provides complete information about rooms that benefit from free laundry and laundry Packages. In addition, the Laundry Section cooperation with the Front Office Department in carrying out the Billing process runs according to standard operating procedures. The procedures carried out involve guests, Laundry Attendant, Receptionist and Guest Service Center. In the guest laundry service, then the collaboration also involves Finance to finalize payments.

The Human Resources Department has the responsibility to oversee and manage human resources and everything related to the strategy of recruiting quality employees and the period of time when the Human Resources Department is looking for new candidate replacements. The importance of the ability to recruit quality employees for the Human Resources Department is one of the factors in improving professional human resources, and recruitment problems can be resolved well, thus reducing existing issues. This study aims to determine the strategy of recruiting quality employees at the Quest Prime Hotel and to overcome obstacles in the employee recruitment process at the Quest Prime Hotel. This research is a qualitative study that takes place at the Quest Prime Pemuda Hotel in Semarang. The subject of this study is the Human Resources Manager. The methods used in this study are Observation, Interview, and Documentation, thus obtaining accurate data. The form of recruitment process implemented by the Human Resources Department is by analyzing the required positions, screening the workforce, conducting interviews and selections, and making decisions, so as to obtain new employees with quality standards.

This research is focused on the Application of Just In Time in Increasing Production Effectiveness and Efficiency (A Study at PT Albasi Priangan Lestari, Banjar City). The problems encountered in this study include: 1]. How is the application of just in time in increasing the effectiveness and efficiency of production at PT Albasi Priangan Lestari?; 2]. What are the obstacles encountered in implementing just in time at PT Albasi Priangan Lestari?; 3]. What are the solutions to overcome obstacles in implementing just in time at PT Albasi Priangan Lestari?; The purpose of this study: 1]. To find out the application of just in time at PT Albasi Priangan Lestari; 2]. To find out what obstacles are faced in implementing just in time at PT Albasi Priangan Lestari; 3]. To find out how the solution to overcome obstacles in implementing just in time at PT Albasi Priangan Lestari. The method used in this research is descriptive qualitative research method. Meanwhile, to analyze the data obtained used descriptive analysis techniques. The results of the study show that the application of just in time in increasing production effectiveness and efficiency at PT Albasi Priangan Lestari is carried out by: close communication with suppliers. Then Closeness of Communication with Customers. Furthermore, Responsiveness in Information Change. Accuracy of Executing Schedule. As well as the ability to reduce costs. Barriers to implementing just in time to increase production effectiveness and efficiency come from supporting tools for mobilizing materials and goods such as forklifts, dump turcks and losbak, supply of electrical energy and shipping costs. The solution to overcome these obstacles is to equip supporting equipment such as handlifts. Meanwhile, to handle the supply of electricity, the company built two power substations.

Education plays an important role in the progress of the nation and state. In the development of the country's national education, it certainly requires policies that are able to make education more advanced. The role of policy itself is very crucial because it can help someone make decisions by providing information collected through research and analysis processes, classifying and clarifying problems that reveal discrepancies in goals and efforts, suggesting new possibilities and suggesting how to interpret ideas or ideas into a policy that is easy to implement and implemented. After policy making is carried out, of course it is necessary to apply or implement it to see the results of the policy. The purpose of implementing the policy itself is to set a direction so that the policy objectives can be implemented. The purpose of this study is to analyze the application of policies in the education system itself by reviewing the stages and approaches in implementing educational policies.

The Nursing Care Guide (PAK) is a very important resource for the nursing profession in implementing nursing care, because nurses are a profession that performs nursing care for patients 24 hours a day. PPNI as the official organization of nurses has established SDKI, SLKI and SIKI as standards in providing nursing care. The purpose of this activity is to provide SAK and PAK based on SDKI, SLKI and SIKI. The method used is lectures and discussions, lectures related to the problems found and discussions related to the preparation of SAK and PAK. Participants numbered 20 people consisting of nursing students and heads of rooms. As a result of the activity, SAK and PAK were arranged which consisted of 13 medical diagnoses and 28 nursing diagnoses.

The lack of enthusiasm of students at SMK Theresiana in PAK learning is caused by several factors, namely the religious diversity of students but they still have a sense of tolerance and consider religious learning as historical learning & adding insight, besides the use of textual lecture and discussion methods In order to ensure that students remain passive during the learning process. To overcome these problems, research was conducted using the Think-Talk-Write learning model. In this research endeavor, the primary objective revolves around assessing the efficacy of the Think-Talk-Write instructional approach, with students' critical reasoning skills on students' learning achievement. In this study using quantitative experimental methods with a pre-experimental approach was undertaken, employing a one-group pretest-posttest design.. In this research, a sole experimental cohort comprising 32 students was utilized, namely class XI TF 3. Data processing uses regression tests and N-Gain tests At a significance threshold of 5%, the outcome holds weight. Upon examination, it became evident that the implementation of the Think-Talk-Write educational approach resulted in a substantial 75% impact on the enhancement of critical thinking abilities, and the effectiveness level of 68% was still included in the moderately effective category. And the average value of learning achievement is 84 which exceeds the expected achievement value of 75. Conclusion: Introducing the transformative impact of the Think-Talk-Write educational approach, which significantly enhances one's critical thinking abilities. and learning achievement as evidenced by exceeding the KKM score. Suggestion: the Think-Talk-Write learning model can be developed again with various learning media assistance so that it can be more effective for learning.

This research is motivated by the existence of financial problems in the younger generation, namely the influence of love of money and gender on personal financial management in generation Z in Mojokerto City. This study uses primary data obtained from distributing questionnaires distributed to respondents. In this study, a sampling technique was used, namely random sampling from a total of 14,857 population so that the number obtained from the calculation of the slovin formula was 99 respondents which were rounded up to 100 respondents. The analytical method to be used in this study uses multiple linear regression analysis using SPSS ver. 22 data needed to score the data, plan the tests that will be used to input data and analyze the answers to each hypothesis or research question. as well as, used to examine the relationship between love of money on financial management and gender on financial management in generation Z in Mojokerto City. The results of this study indicate that love of money partially has a significantly positive effect on personal financial management, gender partially has a significantly positive effect on personal financial management.

. Suka Maju Farmer Group in Atmen Village, West Insana District, North Central Timor Regency. The products produced are kelor jehe herbs, moringa temulawak and kelor turmeric, in the process the Suka Maju farmer group always uses the manual method. The problems that often arise are bookkeeping procedures, ordering, entering and exiting goods which are still manual and still use paper for storage. The purpose of this study was to design a web (e-commerce) to provide convenience to consumers in obtaining information about products from the Suka Maju Farmer Group and for the Suka Maju Farmer Group to easily promote Moringa herbal products. The waterfall method is a sequential development model that is systematic and sequential when building software. The process follows the flow of analysis, design, code, testing and maintenance. This research produces an e- commerce website that assists farmer groups in promoting Moringa herbal products and buyers can easily make transactions anytime and anywhere. promote their wares. E-commerce sales of Moringa herbal medicine are built on a website to make it easier for farmer groups like advanced in promoting Moringa herbal products and buyers can easily make transactions anytime and anywhere. At the time of implementation of this system testing was carried out at the research site involving 4 users including as an admin who could process e-commerce selling Moringa herbs and as a buyer who made transactions and as an owner who could confirm transactions and could print reports and as a driver who made deliveries according to the address of the buyer.

Liquidity management is a very complex problem in bank operations. The main cause of bank bankruptcy, both large and small, is not due to failure in financing which results in losses, but rather due to the inability of banks to manage liquidity. This article discusses liquidity management by utilizing the Bank Indonesia Sharia System (SBIS) and PUAS transactions. However, that the two methods have not fully resolved the actual problems faced by Islamic banking in allocating unused funds due to excess liquidity. This study was conducted through a literature search covering various solutions and alternatives to overcome the obstacles faced by Islamic banking in managing its liquidity. To support this study, secondary data was used obtained from Islamic Banking Statistics and the Financial Services Authority. Based on this study, it means that the central bank needs to develop the existing instruments in the PUAS provided by Bank Indonesia as the monetary authority. It is hoped that the liquidity problems faced by Islamic banking can be overcome more effectively.

HUSNUL KHOTIMAH."Analysis of Marketing Strategy in an effort to increase sales of purun woven on the Anyaba business brand in Marabahan". Hairul Advisor, SE.M.M. and Nurul Hasanah, S.Sos., M.M The marketing strategy used to increase sales of purun woven at the Anyaba business brand in Marabahan is quite good, because it is able to market purun woven which was previously only considered a lower-middle class product to be promoted to the preferred class of millennials. The data collection technique used in this research is through Observation Method, Library (Library Research), Field Research (Field Research), Interview Method (Interview) and Documentation Method. This study uses qualitative data analysis, namely analysis based on opinions, thoughts and considerations that will describe and explain problems that are not described in numerical form. Based on the results of the study it can be concluded that: 1) The marketing strategy used woven Marabahan that has been carried out so far is to maintain product quality and continue to innovate to cooperate with related agencies or other parties with new products with attractive types, colors and packaging designs and changes according to market needs and the price offered is relatively cheaper because it targets young people who want to look trendy at a low cost and there are discounts on certain products on certain days to attract customers and 2) The marketing strategy that should be used in Anyaba Woven Marabahan to increase sales of its products, in addition to the ongoing strategy, it is necessary to add promotional aspects to buyers who have come to buy on the spot by giving discounts, from the aspect of the Anyaba Marabahan place which is located in a strategic location and is easy for buyers to visit but it is also necessary to think about adding new branches in other places such as the city of Banjarmasin and its surroundings