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The quality of public service is one of the indicators of the success of local governments in the context of regional autonomy. This research examines the implementation of the Integrated Administrative Services Program (PATEN) in Kalidawir District, Tulungagung Regency, as a strategy to bring administrative services closer to the community. This study aims to determine the quality of PATEN services and identify the inhibiting factors in optimizing the conduct of public services. The method used is descriptive qualitative method. Data were collected through observation, documentation, and interviews, and then analyzed interactively using the Miles and Huberman model. This study adopts five dimensions of service quality according to Zeithaml, Berry, and Parasuraman, namely: physical evidence, reliability, responsiveness, assurance, and empathy. The research findings indicate that the implementation of PATEN in Kalidawir District has good performance in terms of service infrastructure, procedural accuracy, responsiveness, and transparency. The inclusivity of services is supported by facilities such as child-friendly rooms and breastfeeding rooms. The staff always implements SOP, provides timely services, and maintains professional behavior. However, there are two main obstacles that hinder the optimization of services: inadequate infrastructure for the elderly and persons with disabilities, as well as limited public understanding of service procedures. These challenges affect access, efficiency, and perceptions of service delivery. This study concludes that although PATEN services in Kalidawir District meet general standards, improving inclusive facilities and communication strategies is essential for more equitable and effective service outcomes.  

Mental health disorders such as depression, stress, and anxiety are commonly found among individuals in productive age and can have a substantial impact on their quality of life, both personally and socially. Early symptoms like fatigue, mild anxiety, or sleep disturbances, often go unrecognized as they frequently perceived as minor issues, leading to many cases remained undiagnosed during the early stages. The Community Service Program (PKM) conducted in Grogol Subdistrict aimed to raise the public awareness of the importance of early detection of mental health issues through screening using the Depression Anxiety Stress Scale (DASS-42). This activity adopted the Plan-Do-Check-Act (PDCA) approach, encompassing mental health education, standardized screening, and follow-up in the form of referrals to mental health professionals for participants with abnormal scores. Among 67 participants, 6 individuals (8.96%) were found to have mild to severe depressive symptoms, 19 individuals (28.36%) exhibited mild to severe anxiety symptoms, and 2 individuals (2.99%) experienced mild stress symptoms. These findings emphasized the vital role of early education and screening in preventing mental health disorders, also serves as a foundation for fostering sustained public awareness regarding the importance of maintaining psychosocial well-being.

Ciramahilir Village in Purwakarta Regency faces a serious problem due to the lack of street lighting, which negatively impacts the safety, comfort, and socio-economic activities of the community. This community service program aimed to improve the quality of life for residents by installing solar-powered street lights at strategic locations within the village. The approach used was Participatory Action Research (PAR), involving the community actively in every stage of the program—from problem identification and planning to implementation and evaluation. The results show that the street lighting intervention had a positive impact on residents' sense of security, increased night-time activities, and strengthened collective awareness to maintain public infrastructure. Additionally, technical training and assistance enhanced the community's capacity to sustain the installed systems. This activity also demonstrated that appropriate renewable energy technology can serve as an effective tool for promoting sustainable social change in rural areas.

The vehicle ownership transfer form submission service at the Samsat Tandes Office in West Surabaya is a vital public service that frequently encounters issues such as long queues and extended waiting times. These conditions lead to user dissatisfaction and reduce the operational efficiency of the institution. This study aims to optimize the existing queuing system through a simulation-based approach to enhance service effectiveness and efficiency. The methodology includes mapping the current service process, collecting data on service times and customer arrivals, and modeling the queuing system using simulation software. Subsequently, several improvement scenarios were analyzed, including the addition of server resources. The simulation results indicate that the scenario involving the addition of one extra server during peak hours yields the most significant impact—reducing average customer waiting time by up to 20% and increasing the number of customers served per day. These findings demonstrate that simple interventions based on simulation analysis can produce substantial improvements in public service quality. In conclusion, a simulation-based approach proves to be effective in supporting strategic decision-making for queue system optimization and is highly recommended for implementation in other public service units facing similar challenges.

Chronic kidney disease (CKD) is a metabolic disorder that is increasingly prevalent among the productive-age population and can significantly impair quality of life, particularly due to its progressive nature and often asymptomatic presentation in the early stages. Routine assessments of kidney function—such as estimated glomerular filtration rate (eGFR) and serum creatinine levels—are essential for the early detection of kidney impairment. The Community Service Program (PKM) conducted in Grogol Village aimed to raise public awareness regarding the importance of early screening for kidney dysfunction. Among the 71 participants involved in the activity, 9 individuals (12.68%) had elevated serum creatinine levels, 4 individuals (5.63%) showed evidence of stage 3a kidney function decline, and 31 individuals (43.66%) were identified with stage 2 kidney function decline. Only 36 participants (50.7%) had normal kidney function. These results underscore the necessity of early detection efforts to prevent the progression of CKD and to promote sustained public awareness on the importance of maintaining kidney and metabolic health.   Keywords: Chronic Kidney Disease, Creatinine, eGFR, Early Detection, Productive Age

This study aims to identify forms of violations of the right to health services in the implementation of BPJS Kesehatan, analyze the factors that cause them, and formulate preventive and limiting solutions. The research used a descriptive qualitative approach with in-depth interviews with six informants who were active BPJS Health participants in Tanjung Sari, East Jambi. The results showed that there was service discrimination in the form of different treatment between BPJS patients and general patients, patient rejection, administrative obstacles in emergency situations, and unavailability of drugs and medical facilities. Contributing factors include unequal distribution of health facilities, limited human resources, and a weak monitoring system. The experiences of BPJS participants confirm the gap between the program's objectives and the reality on the ground, reflecting a denial of the state's obligation to guarantee citizens' health rights. Comprehensive efforts are needed, including public education, administrative simplification, equitable distribution of health facilities, enforcement of strict sanctions, and active community involvement to realize quality and equitable health services.

Hyperuricemia is a medical condition characterized by an increase in uric acid levels in the blood above normal limits, which can trigger various metabolic complications such as gouty arthritis, urate nephropathy, and cardiovascular disease. In the early stages, hyperuricemia is often asymptomatic, therefore routine investigation of uric acid level are an important step in early detection. The Community Service Program (PKM) implemented at the Asisi Church, Tebet District, aims to increase public awareness of the importance of early detection of hyperuricemia through blood uric acid level screening activities. This activity uses the Plan-Do-Check-Act (PDCA) approach, which includes capillary blood tests with Point-of-Care Testing (POCT) tools and education on risk factors, symptoms, and prevention of hyperuricemia. Of the 68 participants, all participants showed uric acid levels within the normal range. These results emphasize the importance of education and routine screening efforts to maintain uric acid levels within normal limits, prevent complications in the future, and build public awareness of the importance of a healthy lifestyle to maintain quality of life sustainably.

Digital transformation has become a central driver in reforming public services in Indonesia. However, the effectiveness of government expenditure in supporting this transition remains a critical issue. This study aims to examine the extent to which public spending contributes to the improvement of digital public service quality, efficiency, and accessibility. Using a quantitative approach with a descriptive-explanatory design, data were collected from ten regional governments through documentation and surveys. The results show a positive correlation between government spending on digitalization and service performance, although this relationship is also influenced by factors such as infrastructure readiness, human resource capacity, public participation, and inter-agency coordination. The findings emphasize the importance of sustainable budgeting and measurable monitoring in managing digital fiscal policies. The study recommends an integrated strategy combining fiscal planning, bureaucratic capacity-building, and public digital literacy to ensure inclusive and impactful digital service transformation.

A Fuel Filling Station is a location that produces air pollution due to transportation activities. The use of motorized vehicles will produce various pollutants including NO2 and SO2. Public Fuel Filling Station (SPBU) officers are a group of workers who play an important role in helping to provide services and provide fuel needs for public transportation. However, these officers also have the risk of being exposed to hazardous chemicals, especially motor vehicle gas emissions such as SO2 and NO2 produced by vehicles that will refuel. This study aims to determine the quality of Sulfur Dioxide (SO2) and Nitrogen Dioxide (NO2) in Ambient Air at SPBU 84-97104 Passo. This type of research is descriptive research, this research is supported by examination using the Midget Impinger tool. The population in this study is the entire ambient air at SPBU 84-97104 Passo. The samples in this study are the parameters of Nitrogen Dioxide (NO2) and Sulfur Dioxide (SO2) which will be measured at the measurement points that have been determined according to SNI 19-7119.6-2005 concerning Determination of Sampling Locations for Ambient Air Quality Monitoring Tests. The results of NO2 and SO2 measurements carried out at gas station 84-97104 which were carried out for 1 hour obtained NO2 measurement results of 10.50 µg/m3 and SO2 30.37µg/m3 which means that it meets the requirements according to the standard quality for Nitrogen Dioxide 200 µg/m3, and Sulfur Dioxide quality 150 µg/m3 according to the Regulation of the Minister of Health of the Republic of Indonesia No. 2 of 2023. Based on the results of NO2 and SO2 measurements carried out at gas station 84-97104 which were carried out for 1 hour, the NO2 measurement results met the requirements according to the Regulation of the Minister of Health of the Republic of Indonesia No. 2 of 2023. Concentration of Sulfur Dioxide (SO2), Nitrogen Dioxide (NO2), Ambient Air, Fuel.

This study analyzes the readiness for digital transformation at the North Sumatra Department of Population and Civil Registration (Dispendukcapil), which faces several challenges, including inadequate infrastructure, limited human resource competencies, and suboptimal internal policies. The findings indicate that infrastructure development, skill enhancement for human resources, and effective digital service integration can improve public service quality and increase public trust. Furthermore, national policy support and collaboration with external parties can accelerate the digital transformation process. Recommendations include sufficient budget allocation, regular training, the development of comprehensive standard operating procedures (SOPs), and periodic evaluations to identify and address implementation challenges. By implementing these measures, Dispendukcapil North Sumatra is expected to achieve a more efficient, transparent, and reliable digital-based public service system.

This study aims to analyze the role of psychological assessment in improving the effectiveness of guidance and counseling services in educational settings through a qualitative literature review. Psychological assessment is a fundamental component in counseling practice that allows counselors to understand clients in depth and comprehensively. The research method uses a qualitative approach with a literature review that analyzes journal articles, textbooks, and relevant academic publications from 2015- 2025. The results of the study indicate that psychological assessment has two main roles: first, helping counselors understand the internal dynamics, cultural context, strengths, and resources of clients; second, providing various types of assessment instruments that can be selected according to needs, including personality, cognitive, emotional, behavioral, projective, multicultural, and technology-based assessments. Appropriate assessment not only functions as a diagnostic tool but also as a therapeutic intervention that encourages client self-awareness. The implementation of quality psychological assessment is the foundation for designing effective and responsive counseling services to the individual needs of students, so that it can improve the overall quality of guidance and counseling services in educational settings.

This study aims to evaluate the implementation of Public Service Standards in inpatient services at Dumai City Regional General Hospital (RSUD) as an important part of the provision of health services to the community. Public service standards are needed to ensure service quality, efficiency, transparency, and public satisfaction as service users. However, in practice, various problems are still found, particularly related to the timeliness of service, clarity of service costs, and the availability of supporting facilities and infrastructure. This study uses a qualitative descriptive approach with research subjects including hospital management, inpatient service staff, and community service users. Data collection was conducted through in-depth interviews, direct observation, and documentation studies to obtain a comprehensive picture of the implementation of public service standards. The data obtained were analyzed using thematic analysis methods through the stages of data transcription, coding, theme identification, theme grouping, and data interpretation. The results of the study indicate that the overall implementation of Public Service Standards in inpatient care at Dumai City Regional General Hospital is in the good category. Indicators of service procedures, service products, and the competence of service providers have been implemented quite optimally, characterized by clear procedures, services that meet patient needs, and friendly and professional staff attitudes. However, the service completion time and cost indicators are still in the fairly good category, which indicates delays in service and limited information regarding costs received by patients. Furthermore, facilities and infrastructure are the indicators that require the most attention, especially regarding the comfort of the waiting room and the completeness of service support equipment. In conclusion, although the standard of public service at the Dumai City Regional Hospital inpatient has been running well, continuous improvement efforts are needed to increase service time efficiency, cost transparency, and the provision of facilities and infrastructure to increase public satisfaction and trust in health services.

Public service is the primary indicator of the effectiveness of government bureaucratic performance, as it directly reflects how well public institutions meet community needs. This study aims to evaluate the quality of public services at the Dumai City SAMSAT Office using the SERVQUAL approach, which consists of five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. The research employed a descriptive qualitative method with a purposive sampling technique. Informants included one SAMSAT employee and two service users selected based on their direct experience with the service process. Data were collected through interviews and observations to gain an in-depth understanding of service implementation. The findings reveal that the tangible, empathy, and responsiveness dimensions have been implemented relatively well, indicated by improved facilities, supportive infrastructure, and faster service delivery. However, weaknesses remain in the reliability and assurance dimensions, particularly regarding service consistency and the professionalism and attitude of officers toward the public. The study recommends strengthening integrated service systems and enhancing ethics and service excellence training for employees to improve overall service quality.

"Public service" is the provision of services by the government, private entities on behalf of the government, or private entities to the public, either funded or free of charge, to meet the needs or interests of the community. The Kedung Baruk Village Office is one of the networks responsible for various public services, where service quality is a crucial point in the administration of public services. The Kedung Baruk Village Office faces challenges in maintaining and improving the quality of services they provide. Therefore, this research aims to conduct an in-depth review of the quality of public services at the Kedung Baruk Village Office, focusing on population administration and civil registration services. In this study, the author uses a descriptive qualitative research method, with data collection techniques including documentation, interviews, and observation. The primary and secondary data obtained by the author come from observation, documentation, and interviews.

Government spending policy plays a key role in providing funds for the development and maintenance of infrastructure, including transportation, energy, clean water, and other public facilities. This study aims to analyze the effect of government spending policy on the quality of infrastructure in developing countries, with a focus on the effect of government budget allocation in the infrastructure sector on improving the quality of services and its impact on the regional economy.  

The government essentially provides services to the community and is required to serve the community and create conditions so that it has an impact on the community to develop, one of which is education. Through the Secretariat General, public complaints about education issues are submitted to Commission X of the DPR RI. The background for choosing this title was due to the increase in complaints submitted by the public regarding education, as well as a decrease in the performance of the Secretariat General of the DPR RI. The research objective is to identify and analyze the performance of the Secretariat General in following up on complaints to Commission X DPR RI. This study uses the theory of Agus Dharma (2004) with three measurement indicators that determine success, namely, (1) quantity, (2) quality, and (3) timeliness. This study used a qualitative research method with a descriptive approach. This study uses a way to collect data by making observations to collect data at the Secretariat General and Commission X DPR RI. The results on indicator (1) Quantity, the number of reports that have been completed by Commission X DPR RI are not submitted back to the Secretariat General of the DPR RI. (2) Quality, there is no clear information regarding the follow-up of letters submitted through the websitewebsite, human resources need to conduct training on the applied information technology system, Commission X DPR RI is one that receives the most complaints in 2020-2021, (3) Timeliness, the time needed is very long because of the difficulty level of the complaint letter, correction of the results of the analysis until the letter can be submitted to Commission X DPR RI. The conclusion of this study is that in following up on complaints to Commission X DPR RI, reports that have been completed by Commission X DPR RI are not submitted back to the Secretariat General.

The rapid proliferation of misinformation across digital platforms has emerged as a critical challenge, undermining public trust, shaping opinion, and eroding the quality of democratic discourse. As reliance on digital platforms for information dissemination intensifies, the regulation of online content has become a focal issue for scholars, policymakers, and platform operators. This study examines the intersection of cyber law, platform governance, and content moderation, analyzing how platforms manage misinformation while balancing freedom of expression. Employing a normative and socio-legal approach, the research utilizes comparative methodology to assess national and international cyber law frameworks, alongside case studies of platforms such as Facebook, YouTube, and Twitter. Public policy analysis is conducted to evaluate the effectiveness of current governance models. Findings reveal significant variation in regulatory responses, with the European Union’s Digital Services Act offering a robust framework but facing enforcement challenges. Platforms, acting as non-state regulators, are criticized for inconsistent moderation and limited transparency. The study concludes that hybrid regulatory models combining state intervention with platform self-regulation hold promise for addressing misinformation effectively while safeguarding digital rights. This research contributes to ongoing debates on balancing free speech, accountability, and social control in the digital age.

Hypertension is a disease that does not show symptoms or complaints. However, if detected at an advanced stage of the disease, it can result in disability or death. Hypertension is increasing, especially in the elderly group, known as the Silent Killer disease (Ministry of Health, 2019). In Indonesia and in several countries in the world, hypertension has become a major health problem, where the increase in hypertension cases is estimated to increase by around 80%, especially in developing countries in 2025 from 639 million cases in 2000, and is estimated to increase to 1.5 billion cases in 2025 (Hakim L., 2019). Increasing public awareness can be done through promotive and preventive efforts by conducting early detection of routine blood pressure measurements and compliance in taking medication routinely (Astutiatmaja, 2022). The purpose of this community service activity is to increase the knowledge of the elderly about controlling and treating hypertension to prevent the risk of complications of other degenerative diseases due to hypertension and as an evaluation to increase the knowledge of the elderly to maintain health in old age so that complications of the disease can be prevented in improving the quality of life of the elderly

This research is motivated by the phenomenon that there are still students who do not understand premarital sexual behavior. It can be seen that there are students who hold hands with the opposite sex, there are students who are alone with the opposite sex in public places in school uniforms. The purpose of this study is to describe students' perceptions of premarital sexual behavior and describe the guidance obtained at school. The population in this study consisted of all X and XI grade students at SMK Negeri 1 Padang Panjang in the 2024/2025 school year, totaling 681 people. The research sample amounted to 253 students selected through stratified random sampling technique. Data collection was carried out by distributing instruments in the form of questionnaires measuring students' perceptions of premarital sexual behavior and guidance obtained at school. The results showed that (1) students' perceptions of premarital sexual behavior at SMK Negeri 1 Padang Panjang were generally in the good category (2) the guidance obtained at school was generally in the very good category. Based on the results of this study, counseling teachers can maintain and improve the quality of services that have been provided to prevent the emergence of premarital sexual behavior among students. This effort can be done through the provision of information services, individual counseling, and group guidance that specifically discusses topics regarding premarital sexual behavior.

Banjarsari Sub-district is one of the government agencies that has duties and functions in supporting public services, especially population administration services. To realize maximum service, Banjarsari Sub-district presents the “Mlebu Peteng” innovation, namely administrative services at night as a form of adaptation to the needs of people who have limited time during regular working hours. This innovation is an effort to improve service quality by expanding community access to public services. The purpose of this research is to describe the implementation of the “Mlebu Peteng” night service at the Surakarta City Banjarsari Sub-district Office and the obstacles experienced during the service process. The research method uses a descriptive qualitative approach with data collection techniques through observation, interviews, and documentation. The results showed that the implementation of the “Mlebu Peteng” innovation has helped the community in obtaining services outside working hours, with the level of community satisfaction reaching 91.77% in 2024. Based on George C. Edward III's policy implementation theory, the success of this innovation is supported by effective communication, adequate resources, positive disposition of officers, and a clear bureaucratic structure. However, there are several obstacles such as the lack of budget for officer incentives, uneven understanding of technology among staff, limited KTP-el recording services and SOPs that do not include mechanisms for handling technical complaints.