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Background: Homecare is recovery, independence, fulfilling basic needs,choose the treatment nedded are called homecare, influences the success of health development. In overcoming health problems, health workers must be able to increase their professionalism in carrying out their duties to provide the best and highest quality services, so that patients and family members feel satisfied as measured by the factors. Purpose: This literature review research aims to find out how the quality of homecare service programs influences the level of patient satisfaction. Methods: There were 14 journals used in the literature review. Journal searches are carried out through Four databases : Google Scholar, Crossref, ProQuest, Emerald Insight.Results: Literature analysis shows that, there is a relationship between reliability, responsiveness, assurance, emphaty and tangible with the level of patient satisfaction.Conclusion: The quality of home services is influenced by several factors, the focus of quality measurement in Indonesia and several countries is similar. In other countries, quality seen in the nursing process, staff skills are called assurance. Quality is conceptualized as a continuous process, coordination of professional groups, prioritizing patient safety standards is called tangible, timeliness called responsiveness. In Indonesian quality is measured in five factors are tangible, responsiveness, reliability, assurance and empathy. These factors are most related to patient satisfaction in homecare services.

Patient safety encompasses a system of services designed to ensure that patients feel secure. This includes proper identification, learning from incidents, injury prevention due to errors, follow-up actions, risk analysis, patient incident assessment, and risk management related to reporting. Implementing solutions to minimize risks also involves preventing injuries caused by employee negligence in performing incorrect actions. The objective of this research is to determine the impact of nurses' knowledge, attitudes, and practices regarding patient safety on the risk of patient falls. The study design is quasi-experimental (Pre and Post Test Without Control). Data analysis utilized univariate and bivariate methods. In this study, 50 respondents participated in an intervention. The average pre-test and post-test scores were analyzed to evaluate the influence of nurses' knowledge, attitudes, and practices on patient safety concerning the incidence of fall risk. The results indicated that there was no significant influence of knowledge and application of patient safety on fall risk (p-Value 0.230 > 0.05). However, there was a significant influence of nurses' attitudes on fall risk events (p-Value 0.000 < 0.05).

Seroja Warta Health Posyandu is a mental health service group in Talun District, Blitar Regency, which was formed due to the urgency of the large number of ODGJ patients who are still in shackles in the Talun District area. Therefore, this mental health posyandu has a target of being free from shackles so that there are no more patients. who are in decline, the existence of this mental health posyandu also aims to enable patients to communicate with each other. The aim of this research is to determine the effectiveness of the Seroja Warta Mental Health Posyandu Rehabilitation Activities in Talun District. The method for implementing this research uses descriptive qualitative research methods, namely by conducting observations, documentation, interviews. Based on the results of observations during the research, it can be concluded that the Seroja Warta Mental Health Posyandu provides very good and effective services because there have been many changes experienced by patients from initially being in Pasung to now being able to carry out daily activities. The Seroja Warta Mental Health Posyandu, Talun District also collaborates with across sectors to assist with these activities.   

Background : The problem found at the Sayang Bunda Makassar General Hospital was a decrease in patients after the end of COVID-19 in 2023, there were visit data of 147 patients in January – July. Objective : The purpose of this study is to determine the role of Public Relations in increasing the existence of the hospital. Method : This type of research used qualitative research methods. Methods collected documentation data and in-depth interviews to Result : The research results obtained at the general hospital unfortunately have not been fulfilled in terms of social activities which were only held in 2020, as for the results of observations of social activities and published on social media, this provides satisfaction that the service at the general hospital unfortunately has not collaborated with BPJS insurance, as for communication through media, it has not been fulfilled so that the internet is widely used, social media such as Instagram, as well as the educational dimension when carrying out activities.   such as handling mass circumcisions or providing direct health services. Suggestion : The hospital needs to improve marketing management by digitalizing marketing, promoting health through electronic media as well as re-organizing social activities, improving facilities and infrastructure as well as access to payment via card (JKN-KIS) at Sayang Bunda General Hospital.

Compliance with the use of Personal Protective Equipment greatly affects work safety, especially health workers who perform actions on patients repeatedly and continuously so that safety during work is determined by compliance in the use of Personal Protective Equipment during service. The purpose of this study was to determine the relationship between compliance with the use of Personal Protective Equipment on the work safety of Health Workers at Bhakti Husada Cikarang Hospital. This study used a cross sectional approach. The population was all health workers who served in the inpatient room at Bhakti Husada Hospital Cikarang in 2024. The research sample used non- random sampling techniques, namely using the total population of 60 people. The results showed a p-value 0.001 (pa = 0.05) and an OR value 8.636, it can be concluded that there is a relationship between compliance with the use of Personal Protective Equipment on occupational safety at Bhakti Husada Cikarang Hospital in 2024. As input to organize special training on the use of Personal Protective Equipment according to its level so that it can be followed by all health workers

Hemodialysis is a primary therapy for patients with end-stage chronic kidney disease. This study aims to examine the relationship between healthcare communication, emotional support, and family support on patients' decisions to undergo hemodialysis. A cross-sectional survey method was employed, involving 77 patients at the Hemodialysis Unit of Dustira Hospital, Cimahi. The research instruments included structured questionnaires measuring variables such as healthcare communication, healthcare emotional support, family support, and consent decisions. Data were analyzed using SmartPLS software. The results showed that healthcare communication had a significant influence on emotional support (R = 0.640, p < 0.001) and family support (R = 0.611, p < 0.001). Healthcare communication also had a very strong and significant impact on patients' consent decisions (R = 0.663, p < 0.001). Although the emotional support from healthcare providers had a small impact on consent decisions (R = 0.034, p > 0.05), family support had a relatively small but greater influence (R = 0.108, p < 0.05). In conclusion, effective communication between healthcare providers and family support is crucial in the medical decision-making process for hemodialysis patients. Enhancing the quality of communication between healthcare providers and patients is essential to support better medical decisions and improve patient health outcomes.

The implementation of digital health insurance systems represents a pivotal shift in healthcare management globally, aiming to streamline processes, enhance accessibility, and mitigate financial barriers to healthcare services. This study investigates the impact of digital health insurance on health expenditure and health security in Bangladesh, a country striving to improve its healthcare infrastructure and financial accessibility. However, in Bangladesh health insurance does not exist and people has to bear all treatment cost alone. The insurer in development countries is changing its role toward a more preventive and connected approach. Connected or digital health insurance has the potential to contribute toward better health and the general well-being of the population. Digital technologies are evolving and innovative applications are transforming the medical and health insurance sector. New technologies like wearable, mobile platforms and IoT base health monitoring systems can help to deal with several critical issues of the rising number of people, patients with chronic disease, and aging people, the insurer can help them to be healthier and protect them by insurance coverage. This study aims to look at the innovation of Health insurers and how they include themselves in the health ecosystem that adds value for the insured and patients globally, and can proposed a model that can introduce in Bangladesh.

The Drug Information Service is an activity conducted by pharmacists to provide patients with information about medications, including dosage, dosage form, administration route, safety of use, side effects, and drug interactions. This service is crucial for patients, particularly those lacking detailed information about their prescribed medications. This study aimed to assess the level of satisfaction with drug information services among outpatient patients with BPJS and non-BPJS insurance at the Pharmacy Department of Dr. Moewardi Regional Public Hospital. The research adopted a quantitative approach with a cross-sectional design. Data collection was conducted using a questionnaire with 100 respondents. The findings of the study indicated that across 5 dimensions of satisfaction, the distribution of respondent answers regarding satisfaction with drug information services at the Outpatient Pharmacy of Dr. Moewardi Regional Public Hospital showed the following: reliability dimension 67.85% in the category of fairly satisfied, responsiveness dimension 63.20% in the category of fairly satisfied, assurance dimension 66.33% in the category of fairly satisfied, empathy dimension 68.52% in the category of fairly satisfied, and tangibles dimension 63.7% in the category of fairly satisfied. BPJS prescription type received a satisfaction percentage of 66.20%, while non-BPJS received 64.74%. In conclusion, the overall satisfaction level with drug information services at the Outpatient Pharmacy of Dr. Moewardi Regional Public Hospital could be categorized as fairly satisfied.    

Satisfaction is the response from customers or service users to what they receive. Based on the Community Satisfaction Index conducted by the Boyolali District Health Office in 2023, a high score of 82.54% was obtained. However, in several studies related to satisfaction, some dimensions still fall below the level of alignment between expectations and reality, particularly regarding service timeliness, providing opportunities for patients to ask questions, and creating a safe environment. Waiting time is the period from when a patient submits a prescription until they receive their medication. This study aims to determine the relationship between waiting time and consumer satisfaction response to services at the pharmacy installations of Sawit and Teras Community Health Centers in Boyolali in 2023. The method used was analytic with a cohort design, data collection employed purposive sampling, and the research was analyzed using a Chi-square test with an obtained P-value of 0.000 (<0.05). The research findings indicated that 95% of service waiting times met the standards, while 5% did not. This study concluded that there was a relationship between waiting time and patient satisfaction response to services at the pharmacy installations of Teras and Sawit Community Health Centers in Boyolali.

Diabetic neuropathy is a complication of type 2 diabetes mellitus which is caused by lesions or nerve dysfunction in the lower extremities due to chronic hyperglycemia through peripheral and central mechanisms which can cause symptoms of tingling, numbness, numbness, pain, burning sensation, etc. sleep, thus affecting the sleep quality of people with type 2 diabetes mellitus. This aim is to analyze the relationship between diabetic neuropathy and sleep quality in people with type 2 diabetes mellitus at the Baladhika Husada Hospital, Jember. This research uses a correlation research design with a Cross-Sectional Study approach with a sample size of 43 respondents taken using the Pusposive Sampling technique. The statistical test results for diabetic neuropathy with sleep quality using the Spearman Rho test showed that the p value was 0.002 and r = 0.456, which means that diabetic neuropathy has a sufficient relationship with sleep quality. There is a negative relationship between diabetic neuropathy and the sleep quality of type 2 diabetes mellitus patients, so it can be said that increasing the severity of diabetic neuropathy will also affect the sleep quality of sufferers. The results of this research can be used as a guide for sufferers of type 2 diabetes mellitus with diabetic neuropathy to increase self-awareness in paying attention to lifestyle, maintaining diet, and routinely controlling medication in health services, in order to reduce the symptoms of diabetic neuropathy so as to improve the quality of sleep of sufferers.

Hospital Management Information System (SIMRS) is a communication information technology system that can process and integrate all service process flows in the Hospital into a network that coordinates between divisions, both reporting and administrative procedures to be able to obtain precise and accurate information, and is part of a Health Information System. As an effort to improve the performance of the Hospital Management Information System (SIMRS), its implementation must be followed by an evaluation of the system itself to determine the positive aspects that encourage the use of the system and identify factors that cause obstacles. Evaluation is an important thing to do because it can produce negative findings from the use of a system. Evaluation covers various aspects of the use of information and communication technology in hospitals. The HOT-Fit method is one of the theoretical frameworks used to evaluate information systems in the field of health services. The HOT-Fit method also addresses the core components of information systems, namely Human, Organization, Technology and Net Benefit. The purpose of this study was to determine the evaluation of the Hospital Management Information System (SIMRS) with the HOT-Fit Method in the Outpatient Unit at PKU Muhammadiyah Kartasura Hospital. The research method used was quantitative research. The instrument used in this study was a questionnaire. The results of research on the evaluation of the Hospital Management Information System (SIMRS) with the HOT-Fit Method which shows positive and useful things in supporting health services to patients.

Government policy changes and drug price fluctuations related to e-catalog can affect drug costs and types purchased between 2022 and 2023. This research aimed to analyze the differences in drug procurement using the e-catalog system and its interaction with hospital financial and operational variables. The study employed a mixed-methods approach to understand the dynamics of drug procurement at Pharmacy Department of X Hospital through the e-catalog system between 2022 and 2023. This research evaluated changes in purchasing volume, costs, cost efficiency, and service speed. Quantitative data were obtained from e-catalog documentation, focusing on the types, volumes, and prices of chronic medications, as well as BPJS claims. Statistical analysis was used to compare the study periods, while qualitative data from in-depth interviews with 15 respondents, observations and document analysis enriched the understanding of procurement process changes through data triangulation analysis.  The results demonstrated an increased use of e-catalog, with policy changes leading to supplier diversification and price flexibility. Quantitative findings indicated a 25% increase in the volume of drug purchases through the e-catalog from 2022 to 2023, accompanied by a 15% reduction in average drug prices due to heightened competition among suppliers. Additionally, procurement efficiency improved by 30%, as reflected in the reduction of the procurement cycle time from 45 days to 31 days. These findings indicated shifting needs and procurement strategies, affecting budget efficiency and the speed of fulfilling drug requirements. In conclusion, strategic adaptations and ongoing evaluations in managing e-catalog are essential to address financial and logistical challenges, ensuring patient satisfaction and drug availability.    

Hypertension, also known as high blood pressure, is an increase in blood pressure, namely a condition where the systolic blood pressure is greater than or equal to 140 mmHg and/or diastolic blood pressure is greater than or equal to 90 mmHg. Lavender aromatherapy is a non-pharmacological therapy that can calm a person. Lavender aromatherapy can increase nitric oxide which is a natural vasodilator, can dilate blood vessels and improve blood circulation so that blood flow becomes smooth and blood pressure decreases. To find out nursing care for hypertensive patients by providing lavender aromatherapy in Sukarami. This case study uses a nursing care process approach carried out on 3 respondents using a case study design. Based on the results of the implementation that has been carried out, there is a change in blood pressure results before and after being given lavender aromatherapy, namely respondent 1's blood pressure was 160/100 mmHg to 146/83 mmHg after being given lavender aromatherapy, respondent 2's blood pressure was 160/90 mmHg to 143/81 mmHg after being given lavender aromatherapy, and respondent 3's blood pressure was 140/90 mmHg to 124/86 mmHg after being given lavender aromatherapy. Of the three respondents, blood pressure decreased after being given lavender aromatherapy for 3 days, the average decrease in systolic blood pressure was 16 mmHg and diastolic blood pressure was 30 mmHg. It is hoped that patients with hypertension can add the application of lavender aromatherapy to non-pharmacological interventions and remain compliant with hypertension treatment and control in health services.

The design of the POSKESDES health service system for tanjung miring village was carried out so that the use of information technology was used as a tool to increase productivity for POSKESDES for tanjung miring village. The method used in this study is a qualitative descriptive method, which means carefully recording various phenomena that are seen and heard and read via interviews or field notes, photos, videos, personal documentation, notes and memos and so on. The results of this research are to help manage information about POSKESDES so that it can help the surrounding community. Can assist POSKESDES in terms of disseminating information about the latest activities and the latest information at POSKESDES in tanjung miring village and can assist in the patient service process.

Along with the development of technology, the use of computers as a tool really needs to be used, especially in the health sector. The Prabumulih City General Hospital is the only hospital owned by the Prabumulih City Government and is a first-level referral. The patient registration process at the Prabumulih City Hospital is still direct, by means of the patient/patient's guardian coming directly to the health service facility, then the patient is given a registration queue number, then the patient waits for a call according to the queue number, after the queue number is called, the officer will ask the type of patient new or old, poly patient purposes, outpatient or inpatient care, private payments or BPJS, after that the officer enters patient data to create a queue number for patient care in order to get health services. In this regard, it is necessary to have an application system for patient administration so that new patients can register online through the internet network, making it easy for old patients to check personal data, view doctor schedules, take queues and others.

The research for this thesis takes the title: "Measurement of Service Quality at PT. Karya Mandiri Sepakat Surabaya Using the SERVQUAL Method”. The aim of conducting this research is to determine the quality of service provided at PT. Karya Mandiri agrees to all customers in terms of 5 service dimensions and to determine the efforts made to improve the quality of PT service. Karya Mandiri Agreed to retain customers. The analytical tool used in this research is the SERVQUAL method. From the research results, it is known that the gaps for the Physical Facilities dimension have the smallest gap value, namely - 0.80 in the third item, namely for the question employees must look attractive and neat, for the Reliability Dimension the smallest gap value is in the fifth item. amounting to - 1.78, namely for questions, a quality office will require the data to be free from errors, for the responsiveness dimension, the smallest gap value is in the thirteenth item, amounting to - 2.52, namely for questions, employees will provide service quickly to customers, for the dimension confidence has the smallest gap value in the sixth item of - 0.56, namely for the question Employees are consistently respectful, patient and friendly towards their customers, for the empathy dimension the smallest gap value is in the twenty second item of - 0.72 namely for questions, employees understand the special needs of each customer who comes.

Public service is crucial for fulfilling community basic needs, particularly in healthcare. Puskesmas Porong, a healthcare institution in Sidoarjo District, serves as the primary focus of this study. With a vision to provide quality and professional healthcare services to the community, Puskesmas Porong plays a pivotal role as the primary healthcare center in Porong Subdistrict. Despite adequate facilities including 46 inpatient beds and coverage of 10 surrounding villages, challenges persist. High patient influx poses significant issues such as long waiting times for services, attributed to insufficient staff and resources. Moreover, limited community participation in providing feedback is a concern, hindering the identification of issues and optimal solutions for healthcare service improvement.This qualitative research aims to analyze healthcare service quality at Puskesmas Porong, employing interviews with key stakeholders including the head of the health center, medical staff, administrative personnel, and patients. Additionally, observation and documentation methods were utilized to gather comprehensive data on service provision, patient satisfaction, and facility conditions. Results reveal that while operational procedures are generally adhered to, discrepancies exist between management perceptions and patient experiences. Patients highlight shortcomings in BPJS utilization, medical equipment adequacy, and diagnostic accuracy, underscoring the need for targeted improvements to enhance service quality and community trust.

This study aims to determine the relationship between health facility measures and reference service measures on the quality of service for patients participating in BPJS Health at the Sukodono Community Health Center, Sidoarjo. This research also aims to describe the quality of BPJS Health services at the puskesmas. The results of previous research show that the quality of BPJS Health services at the Sukodono Community Health Center still needs to be improved, especially in the aspects of waiting time, patient satisfaction and communication with health workers. This research uses survey methods and data to find out how the quality of BPJS Health services at the Sukodono Community Health Center and how health facility actions and referral service actions influence service quality. It is hoped that the results of this research can become a reference for improving the quality of health services provided by the Sukodono Community Health Center, so that people who use BPJS Health services can receive better and more effective services.

The clinic's process for requesting a consultation with a doctor and receiving a queue number is inefficient. To help patients make the most of their time at the clinic, it is helpful to provide them with information on when physicians will be available to see them. A new approach to health development governance is required under Regulation No. 21 of 2020 of the Republic of Indonesia's Minister of Health, which addresses the Ministry's Strategic Plan for 2020–2024. This plan encompasses health information systems, research integration, and development, among other areas. First, Health Technology Transformation, which includes developing and integrating health data; second, Health Service Application Integration and Development; and third, Health Technology Ecosystem Development, will house the primary activities involved in health technology transformation. This study's findings suggest that consumers are mostly interested in finding hospitals in close proximity to their homes, rather than using the doctor's appointment component of the KlikDokter app. Because of this, KlikDokter has to implement a change movement that can increase the number of health facilities that operate with Klik Doctor, allowing it to reach the closest health facility. It also has to link insurance and BPJS so that health facilities may provide transaction features.

This research discusses the application of User Interface (UI) and User Experience (UX) principles in the development of hospital information systems to improve the quality of health services. The research method used involved qualitative and quantitative approaches with data collection through observation, interviews, and surveys. The results showed significant improvements in user experience, measured through access speed, satisfaction levels, and reduced user error rates. Operational efficiency was also shown to improve, especially in terms of scheduling, patient monitoring, and staff information exchange. This study concludes that implementing UI/UX can have a positive impact on user experience and operational efficiency in the context of hospital systems. Therefore, hospital system developers are advised to consider UI/UX principles as an integral strategy in the development of health information systems, in order to improve the overall quality of healthcare services