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Type 2 diabetes mellitus is a chronic metabolic disease that is increasingly found in the productive age population and can have a major impact on quality of life, especially due to risk complications such as heart disease, nerve disorders, retinopathy, and kidney damage. Early symptoms are often not recognized because they are considered minor complaints, such as fatigue or frequent urination, so many cases are not diagnosed in the early stages. The Community Service Program (PKM) implemented in Grogol Village aims to increase public awareness of the importance of early detection of diabetes through fasting blood sugar screening activities. This activity uses the Plan-Do-Check-Act (PDCA) approach, including checking glucose levels with the Point-of-Care Testing (POCT) tool, as well as counseling on risk factors and prevention of diabetes. Of the 71 participants involved, 19 people (26.76%) were identified as having diabetes, 8 people (11.27%) had prediabetes, and the rest had blood sugar levels within normal limits. These results indicate that early screening is very important to prevent diabetes progression and severe complications, and is a foundation for building public awareness to maintain metabolic health sustainably.

This study aims to determine the level of community satisfaction with Posyandu services in the Bekasi area. Posyandu, as the frontline of community health services at the village level, plays an important role in monitoring the growth and development of toddlers, providing immunization services, and delivering health education. The method used in this study was a quantitative survey, with questionnaires distributed to 150 respondents who were users of Posyandu services in several subdistricts in Bekasi. The aspects evaluated include service quality, facility availability, staff attitude, and the effectiveness of the information provided. The survey results indicate that the majority of respondents are satisfied with the services provided, although there are some notes regarding limitations in facilities and service hours that need to be improved. These findings are expected to serve as input for Posyandu managers and local governments in enhancing the quality of community health services at the grassroots level.

This study examines the importance of strengthening institutional capacity at the sub-district level to improve the quality of human resources (HR) among government officials in order to enhance public service delivery in Banyuasin Regency. As the frontline in the implementation of public services, sub-districts play a crucial role due to their direct interaction with the community. The main issue in this research is the low effectiveness of public services caused by limited institutional capacity and inadequate human resource competencies at the sub-district level. This study employs a descriptive qualitative approach using a case study method focused on Rambutan Sub-district. The theoretical framework includes institutional capacity theory, New Public Management (NPM), and New Public Service (NPS). The research findings indicate that developing institutional capacity through human resource training and the application of modern management practices has a positive impact on service quality. Changes in public service delivery largely depend on the sub-district’s ability to maximize the empowerment of its personnel.

In an effort to improve the quality of environmental sanitation in traditional markets, this community service program involves students as agents of change. Traditional markets are often a gathering place for various wastes and impurities, which can have a negative impact on public health. This activity aims to increase public awareness and knowledge, especially traders and market visitors, about the importance of environmental sanitation. Through the social services carried out, students provide information about good sanitation practices and how to maintain a clean environment. The results of this activity are expected to create positive changes, improve public health, and make traditional markets a clean and comfortable place. This program is not only beneficial to the community, but also a valuable experience for students in applying the knowledge they learn, as well as developing social concern and responsibility for the environment.

Smartpolitan Village is a village development concept that integrates information and communication technology (ICT) in resource management and public services to improve the quality of life of the community. For this reason, this Community Service activity is entitled "Improving Television Information Literacy for Village Officials as a Means of Validating Fake News (Hoaxes) in Smartpolitan Village Wantilan, Subang Regency". The aim is to implement the Tri Dharma of Higher Education and assist partners in improving their ability to develop an understanding of information literacy towards a Smartpolitan Village. Limited digital literacy of the community and the vulnerability of the community to the spread of hoaxes. Therefore, efforts are needed to improve the digital literacy of the community and utilize television as a medium for validating fake news so that Wantilan Village can truly become a Smartpolitan Village that is smart, informative, and resilient to hoaxes. Based on the identification of problems with partners, the team provides solutions and methods that can overcome these problems through: 1. Providing basic introductory material on fake news and how to validate information through television which is used as knowledge. 2. Providing direction in the form of material, techniques for preventing the spread of hoax news and the impacts of spreading or consuming fake news without validating it. 3. Conducting assistance in the practice of validating television media information. Based on the solutions and output targets achieved from the implementation of the PKM program on partners, village officials and residents in Wantilan Village, Cipeundeuy District, Subang Regency, the Community Service Team determined the approach method with: 1. Direction and training 2. Technical Guidance (Bimteks) 3. Mentoring

Dental and oral health issues in Indonesia remain a critical concern, with a high prevalence, particularly in dental caries and periodontal diseases. Based on data from Riskesdas 2018 and the 2023 Indonesian Health Survey, more than 50% of the population suffer from caries, with the highest rates found among children and the elderly. This literature review aims to identify the characteristics of oral health problems, risk factors, health and socioeconomic impacts, and the intervention strategies implemented in Indonesia. The study employs a narrative review method by analyzing national publications from 2015 to 2025 that meet inclusion criteria. The findings reveal that the main determinants include low oral health literacy, high sugar consumption patterns, limited access to dental services, and socioeconomic factors such as education and income. The impacts include decreased quality of life, reduced work productivity, and increased burden on the healthcare system. Effective prevention and control strategies involve school- and community-based health promotion, the use of technology such as teledentistry and mobile applications, improvement in basic service access, as well as regulatory policies on sugar consumption and incentives for healthcare personnel in remote areas. Multisector collaboration and continuous research are essential to significantly reduce the burden of oral diseases in Indonesia.

Optimizing public services is providing professional and quality services that have positive implications for community satisfaction. This study aims to find out the Work Discipline of Civil Servants at the Manpower Office of Supiori Regency. The type of research carried out is qualitative research. Data collection techniques are carried out through observation, interviews and literature studies. Furthermore, the data analysis technique used is a qualitative data analysis technique. The results of the research show that the indicators seen based on time discipline, responsibility discipline, and regulatory discipline have gone well, which in general employees at the Manpower Office of Supiori Regency show a good level of compliance with the rules and regulations that have been set.

The adoption of Hospital Information Systems (HIS) is a crucial step toward improving healthcare service delivery, especially in public hospitals in developing countries. RSUD Prof. Dr. H. Aloei Saboe, a referral hospital in Gorontalo, Indonesia, has implemented the SIMRS Khanza system to digitize inpatient registration and medical documentation. However, limited evaluation has been conducted to assess its effectiveness beyond technical performance. This study aims to evaluate the implementation of SIMRS Khanza using the Human-Organization-Technology Fit (HOT-Fit) framework, which examines the alignment between users, institutional support, and system quality. A qualitative descriptive method was employed, involving in-depth interviews, non-participatory observations, and document reviews with eight informants, including medical record officers, system coordinators, and hospital management. The findings reveal that although most users reported improved efficiency and satisfaction, several issues persist: incomplete training, limited adherence to SOPs, and system performance lags during peak hours. Organizational support was present but inconsistent, and documentation policies lacked specificity for digital contexts. Technologically, the system demonstrated stable output, but responsiveness and integration require enhancement. The synthesis of findings suggests that success in HIS implementation is contingent upon not only system reliability but also continuous user engagement, structured training, and dynamic policy support. Therefore, a holistic strategy integrating human, organizational, and technological components is essential to optimize SIMRS performance and sustainability.

Emergency complaint services are a critical component of public service delivery, requiring speed, coordination, and integration across multiple agencies. The Surabaya City Government developed Command Center 112 as an innovative public service initiative to respond to emergency incidents quickly and in a coordinated manner. This study aims to analyze the implementation of Collaborative Governance in the management of the Command Center 112 service in Surabaya, using the model by Ansell and Gash, which includes four key indicators: starting conditions, institutional design, facilitative leadership, and the collaborative process. A descriptive qualitative approach was employed, with data collected through observation, interviews, and documentation. The findings reveal that collaboration among government agencies, volunteers, and the community has been built functionally and adaptively through regulatory support, standard operating procedures (SOPs), and open communication among stakeholders. However, challenges remain in the form of public perceptions regarding service response quality, which has not been uniformly experienced. These results highlight the importance of strengthening public communication and increasing community involvement in service evaluation. Overall, Command Center 112 in Surabaya serves as a successful example of Collaborative Governance implementation in urban emergency complaint services.

This study investigates the impact of cashless payment technologies, specifically e-toll and Garda Total Objek (GTO), on customer satisfaction and travel efficiency on the Tangerang-Merak Toll Road. The research demonstrates that the implementation of these technologies significantly enhances travel time efficiency and overall user satisfaction, providing a more seamless and convenient toll payment experience. Despite these positive outcomes, the study identifies several technical challenges that hinder optimal performance. Notably, there is an 18% transaction failure rate, primarily caused by malfunctions in card reader devices and server disruptions, which negatively affect the customer experience. In addition to technological reliability, the quality of service delivered by field staff and the degree of customer loyalty emerge as critical factors influencing sustained use of the digital payment system and overall satisfaction levels.The study underscores the importance of time efficiency and customer loyalty as key drivers for improving service quality and encouraging the widespread adoption of cashless systems. To address these challenges, the study recommends enhancing the reliability of payment devices and network infrastructure through regular maintenance and upgrades. Furthermore, the adoption of Multi-Lane Free Flow (MLFF) technology is suggested to allow toll transactions without stopping, thereby reducing traffic congestion and waiting times at toll plazas. Continuous staff training is essential to improve service response and technical troubleshooting. Additionally, customer loyalty programs offering incentives like discounts and rewards could increase user engagement. The study also emphasizes the need for increased public education on cashless payment systems and their features to minimize resistance and misunderstandings. Finally, ongoing monitoring and evaluation based on user feedback are critical for promptly addressing issues and sustainably improving customer satisfaction.

Puskesmas are the spearhead of the government in providing basic health services to the community in Indonesia. Puskesmas are required to provide excellent quality services to the community, but these expectations have not been met. Government efforts are then made through independent financial management of the Regional Public Service Agency (BLUD). Karang Rejo Health Centre is one of the Health Centres that successfully received a designation by the Government of Tarakan City, North Kalimantan Province as one of the Independent Health Centres with BLUD management. This study aims to analyse the role & interaction between political actors or leaders in Puskesmas in improving the quality of excellent service at Karang Rejo Puskesmas. The research informants are 1). Head of Puskesmas, 2). The Head of Section and Head of Administration. Visitors include patients who come for treatment and take care of health certificates. The research used descriptive qualitative research in order to explore in-depth information about the excellent service of Karang Rejo Health Centre. The results showed that first the Head of Puskesmas is a professional doctor, as a political actor has a very important role, especially when conducting vertical interactions and horizontal interactions. Vertical interaction with the leaders above him (head of department, regent) and horizontal interaction with the leaders below him (head of section & head of administration), causing Karang Rejo Health Centre to become independent with BLUD management. Secondly, in the dimensions of public service quality at Puskesmas Karang Rejo, West Tarakan Sub-district, Tarakan City, North Kalimantan Province, Indonesia, which has been running optimally with an achievement of 85% is the reliability dimension, the responsiveness dimension and the guarantee dimension. These dimensions can be optimal due to changes in the Puskesmas institution which was previously not independent in terms of its finances, turning into independent with BLUD management. Meanwhile, the dimensions of public service quality that have not run optimally and require improved management, amounting to 15%, namely the dimensions of physical evidence and empathy.

This research was conducted to determine the quality of e-identity card (e-KTP) making services provided by UPTD Administrative Services Subdistrict Government Baki Regency, which is measured through several indicators of service quality, namely: direct evidence, reliability, responsiveness, assurance, empathy, and communication. In addition, this research was also conducted to determine the constraining factors of the quality of e-KTP services which can be seen from the facilities and infrastructure, service procedures, and the ability of employees. This study uses a qualitative descriptive approach with data collection obtained from observations and interviews. The results of this study indicate that the quality of service for making e-KTP in UPTD Baki Subdistrict has been maximized which can be seen from the guarantee of definite completion, adequate facilities and infrastructure, good attention and response from employees, high employee responsiveness and being able to provide reliable information. Researchers suggest that the UPTD Baki Subdistrict further improve the performance of its employees by conducting training for employees, adding facilities and infrastructure and also clarifying information about service procedures.

This study aims to analyze the effectiveness of collaborative governance between PDAM Kota Surabaya and PT Sarana Multi Infrastruktur (SMI) in improving drinking water services. The main research question is how this collaborative governance is implemented and what factors influence its effectiveness. Collaborative governance, according to Ansell and Gash's theory, is a joint decision-making process involving public and private sectors to achieve common goals. This approach enables synergy between government and private companies in addressing resource limitations. The research method used is a qualitative approach with a case study, through in-depth interviews, participatory observation, and document analysis. The results show that this collaboration improves the efficiency of clean water distribution, although there are challenges such as differing objectives and resource allocation. Factors such as trust, commitment, and effective communication play a crucial role in the success of the collaboration. The implications of this study highlight the importance of inclusive institutional planning and policy design that supports cross-sector collaboration to strengthen public service provision. This research contributes to the development of the collaborative governance concept in the drinking water supply sector and provides recommendations for government and private sectors to improve the quality of clean water services for the wider community.

Adequate skin hydration is essential for maintaining skin elasticity, softness, and overall barrier function. Insufficient hydration can lead to various skin health issues, one of the most common being dry skin. This condition is more prone to irritation, itching, and cracking, which can increase the risk of infection. The Community Service Program (PKM) conducted in Tanjung Duren Selatan aimed to raise public awareness about the importance of maintaining skin moisture through educational activities and hydration level screening using a skin analyzer. This program was carried out using the Plan-Do-Check-Act (PDCA) approach, including skin hydration assessments and education on risk factors, the impact of skin dehydration, and appropriate skincare strategies. Of the 104 participants, 68 individuals (65.38%) were found to have low skin oil levels, and 82 individuals (78.85%) had low skin water content, indicating dry skin conditions. These results highlight the importance of skin hydration screening as an early detection tool for skin health risks and as a foundational step to promote preventive skincare awareness in support of overall health and quality of life.

This research aims to analyze service innovation strategies that can be applied at the National Land Agency (BPN) Medan in an effort to improve the quality of services to the public. In the digital era and with increasing public expectations, BPN Medan faces challenges in adapting and innovating to provide more efficient and effective services. The research method used is a combination of qualitative and quantitative approaches, with data collection through surveys, interviews, and document analysis. The results indicate that the implementation of information technology, enhancement of human resource competencies, and improvement of service processes are significant innovation strategies for improving service quality at BPN Medan. Additionally, this study also identifies factors that influence the successful implementation of service innovations, such as management support, community participation, and organizational culture. These findings are expected to provide useful recommendations for BPN Medan and other government agencies in their efforts to enhance the quality of public services in Indonesia.

The digitalization of healthcare services has emerged as a pivotal catalyst in modernizing Indonesia’s health system, delivering enhanced efficiency, accessibility, and integrated service quality. This study employs a qualitative literature review approach to explore the implementation of digital transformation strategies in hospitals, with a particular emphasis on ethical challenges and patient data security. The findings reveal that the adoption of technologies such as artificial intelligence, Internet of Things, and telemedicine accelerates service delivery and broadens medical outreach, especially in remote areas. Nevertheless, critical issues arise concerning the vulnerability of health data to breaches, misuse, and cyber threats, exacerbated by uneven digital infrastructure and limited technological literacy among healthcare professionals. Proposed strategies include strengthening data protection regulations, improving human resource capacity, and fostering cross-sectoral collaboration to establish a secure and ethical digital healthcare ecosystem. Through comprehensive management of these challenges, healthcare digitalization is expected to expedite the achievement of SDG 3 and bolster public trust in the national health system.

Health financing is a subfield of health economics, where it refers to the amount provided by people at the individual, family, and community levels from public and private sources. The public and non-public sectors that work together to fund health care initiatives are all committed to improving health services and society as a whole. From the source of health financing, its implementation is directed at several main things, namely eliminating cost barriers to obtaining health services, equity in access to services, increasing efficiency and effectiveness of resource allocation (resources) and adequate and acceptable service quality for service users. By making the implementation of the Social Health Insurance program and other private programs, health financing is more efficient and affordable for the community.

Meatballs are one of the popular processed meat products, easy to find, and liked by the public. Meatballs can also be stored for a long time, so business actors do not need to worry about the quality of the meatballs being damaged, so the production and operational processes need to be carried out properly. The high demand for meatball orders occurs on certain days, the stock of meatballs tends to be less than satisfactory. The purpose of this community service is to provide an understanding to UD. Hani Jatirejo so that they can control product stock, so that consumer demand for products can be met. The methods used in this training are the Preparation Stage, the Implementation Stage, and the Evaluation Stage. The results of this service are the implementation of visits and observations on the operation and production of meatball making, as well as the provision of product stock control counseling in meeting the number of customer requests UD. Hani Jatirejo.

Stunting is a growth and development disorder in children caused by chronic malnutrition, repeated infections, and lack of psychosocial stimulation. It remains a major public health issue in Indonesia, which ranks second in Southeast Asia for stunting prevalence among toddlers. According to the Asian Development Bank (ADB), the prevalence was 31.8% in 2020. Although declining, the national prevalence remained high: 30.8% in 2018, 27.7% in 2019, 24.4% in 2021, and 21.6% in 2022. These figures still exceed the World Health Organization’s (WHO) maximum threshold of 20%. The Indonesian government aims to reduce the prevalence to 14% by 2024.One key intervention to address stunting is balanced nutrition education for children and their caregivers. This educational approach targets mothers and local health cadres to increase awareness of adequate and quality nutrition for child development. Community empowerment plays a vital role in this effort, particularly in enabling early detection and response to stunting risks.To support this, a Community Service initiative was implemented through a program by the Midwifery Department at Poltekkes Kemenkes Jakarta III. The team developed and provided educational media to assist communities in understanding and applying good nutrition practices, thereby contributing to stunting prevention at the grassroots level.

Training Institutions, Courses and Job Training are places that are very often used by the public to increase their expertise and skills. In winning the competition in the service sector related to customer satisfaction, the efforts that must be made by the institution are to improve the quality of serving customers which is a key factor in the success of an institution. This study aims to analyze the quality of administrative services on customer satisfaction at LPK/LKP. Zakiyah Muara Enim. The study was conducted by collecting data through documentation, interviews, observations and literature. The methodology used is a qualitative method that is descriptive and tends to use analysis. The process and meaning (subject perspective) are more emphasized in qualitative research. Based on the results of the analysis that has been carried out, it states that administrative services at LPK/LKP. Zakiyah has provided effective services, good communication and responsiveness, so that customers are satisfied with the service. This can have a good impact on the institution in terms of service quality, because the better the service provided, the better the image of the institution's name among the public. And for service providers, it is expected to continue to make improvements in service aspects to increase customer satisfaction and loyalty. In conclusion, the quality of administrative services plays a very important role and is the main factor in increasing customer satisfaction so that it can provide a sense of comfort for customers.