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User satisfaction with the Halodoc application is measured by meeting user needs. The halodoc application is a health application which has many features and uses, one of which is that patients can chat and communicate with specialist doctors who are experienced in their respective fields. This research aims to determine the relationship between the quality of electronic services and the quality of the Halodoc application information on user satisfaction. Researchers also use the DeLone and McLean information system success model by taking several necessary variables. The samples used by researchers were users of the halodoc application or had used the halodoc application. The data collection instrument uses a questionnaire where the questionnaire is distributed digitally. The questionnaire is distributed in December 2023 - January 2024. Hypothesis testing is carried out by examining the relationship between electronic service quality and information quality on user satisfaction using the Chi-Square test, the research results show that service quality electronics and information quality have a relationship with user satisfaction. 

Nowadays, the utilization of a Web-based Hospital Management Information System has been implemented in Raja Ahmad Tabib Hospital of Pulau Riau Province, which not only has an impact on patient services but can also have an impact on the effectiveness of employee work in serving patients in the hospital, in order of study aims to determine the effectiveness of work through Web-based HMIS (SIMRS) by determining the Quality of Information, Organizational Culture and Digital Competence. This study will conduct data analysis through SEM-PLS (Structural Equation Modeling-Partial Least Square) software, which the test conducted by the researcher uses path analysis to test the pattern of relationships that can reveal the influence of variables or a set of variables on other variables, both direct and indirect influences. Based on the results of the research that has been conducted, the researcher found that there is a positive influence between Organizational Culture both on HMIS and on work effectiveness and organizational culture has a significant determination of work effectiveness through the utilization of Web-based HMIS. On the other hand, the quality of information and digital competence are not significant to Web-Based HMIS, although both are significant to work effectiveness. However, the determination of information quality and digital competence does not have an indirect relationship to work effectiveness through Web-based HMIS.    

Puskesmas is a functional health organization as well as a center for community health development. The Klender urban health center currently uses an online registration system and offline registration. This study aims to determine the online and offline outpatient registration system at the Klender Village Community Health Center in 2023. This research is a qualitative research. In this study, researchers directly observed the process of outpatient registration. Retrieval of research data is done by observation and interviews with registration officers. The results of the study found that online registration uses the Jaksehat application, patients do not need to come to the health center to register, patients come to the health center to validate queue numbers to the polyclinic only. Calling patients who register online is prioritized with a system of calling queue numbers 1-5, 11-15 and so on. Offline registration is done by having patients come directly to the puskesmas and queue to register. For calling patients, register offline after patients register online with queue numbers 6-10, 16-15, etc. The problems found in registration were the separate queues for patients who registered online and offline and there was a mismatch in calling patients according to the serial number of the queue. The conclusion in this study is that online registration of outpatients uses the Jaksehat application and offline registration is carried out using the system used by the puskesmas. It is expected that the puskesmas will separate the queues of patients who have registered online with patients who have registered offline.    

This study examines the impact of information systems, facilities, and competence on inpatient satisfaction with service quality as an intervening variable at Raja Ahmad Thabib Hospital, Riau Islands Province. The sample for this study consists of 100 individuals who either received healthcare services or are family members of patients. The research method employed is an associative method with a quantitative approach, utilizing Partial Least Square (PLS) analysis techniques through the SmartPLS Version 4.0 program. The results of the study indicate that the information system has a positive and significant effect on the satisfaction variable, facilities have a positive and significant effect on the satisfaction variable, competence does not significantly affect the satisfaction variable, service quality significantly affects the satisfaction variable, competence does not significantly affect the service quality variable, the information system has a positive and significant effect on the service quality variable, facilities have a positive and significant effect on the service quality variable, the information system positively and significantly affects the satisfaction variable with service quality as an intervening variable, facilities positively and significantly affect the satisfaction variable with service quality as an intervening variable, and competence does not significantly affect the satisfaction variable with service quality as an intervening variable at Raja Ahmad Thabib Hospital, Riau Islands Province.

This research explores the experiences of nurses in carrying out their main duties and functions at the Panamas Community Health Center. Qualitative methods with a phenomenological approach are used to gain an in-depth understanding of this phenomenon. Data was collected through in-depth interviews with 12 nurses selected by purposive sampling. Data analysis using the Colaizzi method produced five main themes: (1) Nurses' activities in health services, (2) Tasks carried out by community health center nurses, (3) The importance of good health program management, (4) Management of duties and authority in health services, and (5) Shortage of health and non-health personnel and multifunctionality in health services. Research results show that nurses often have to take over the roles of doctors, administrative staff, and pharmacists due to limited human resources even though these tasks should not be their responsibility. This causes nurses to lose focus in carrying out their main duties, nurses feel that their main role as care providers is disturbed. Nurses also run various health programs and serve as physician assistants, although these roles often exceed their duties. The importance of good health program management was emphasized, as many participants experienced difficulties in achieving targets, reporting and patient monitoring. Management of tasks and authority includes handover of tasks, delegation of daily tasks, and delegation of authority, however socialization to staff has not been comprehensive. Lack of human resources causes nurses to carry out multiple roles which hinders their professional development. This research recommends strengthening competency and further training for nurses, increasing legal awareness regarding the delegation of authority, integrating health management education in the nursing curriculum, as well as increasing the number and qualifications of human resources in community health centers.

High nurse work motivation has a positive impact on improving the quality of care services provided to patients, increasing the welfare of the nurses themselves and achieving organizational goals. The application of nurse career paths is considered to be able to influence the work motivation of nurses and as a form of guarantee for nurses in developing their careers in the agencies where they work. However, in the implementation at the Brebes Hospital, three people said they had not benefited from the application of career paths and two people said they did not know about the application of career paths. The general objective of this study was to determine the relationship between the application of career paths and the work motivation of nurses at Brebes General Hospital. The design of this research is descriptive correlation with cross sectional approach. The tool used for data collection was in the form of a valid and reliable questionnaire. The research sample for nurses at Brebes General Hospital was 75 respondents, taken using accidental sampling technique. Based on the results of the correlation analysis using Spearman's rho, it was obtained a p value of 0.001 <0.05.  These results indicate that there is a significant relationship between the application of career paths and the work motivation of nurses at Brebes General Hospital.There is a relationship between the application of career paths and the work motivation of nurses at Brebes Hospital. This research is expected to be a valuable insight for nurses and hospital management in designing policies that support the implementation of better career paths, so as to increase the work motivation of nurses to provide quality services to patients.

Background: Drug storage regulates drugs received to be safe and free from physical or chemical damage, and their quality is guaranteed, per the established requirements. Improper drug storage in health centers can cause drug damage. Damaged drugs can hurt patients and health services themselves.Objective: To determine the suitability of drug storage facilities at the Puskesmas Gondomanan Kota Yogyakarta.Method: The research method used is descriptive non-experimental with a cross-sectional approach. The data needed in this study are observation data. Findings: The study results at Puskesmas Gondomanan Kota Yogyakarta showed that the drug storage facilities were 100% suitable. Conclusion: The suitability of drug storage facilities at the Puskesmas Gondomanan Kota Yogyakarta is by standards based on Permenkes RI Nomor 74 Tahun 2016 and Petunjuk Teknis Standar Pelayanan Kefarmasiaan di Puskesmas Tahun 2019.

Patient satisfaction with pharmacy services is a crucial indicator in assessing the quality of healthcare services provided. Patient satisfaction is influenced by the comparison between perceived performance and expectations. If service performance exceeds expectations, patients will be highly satisfied. This study aims to measure the level of patient satisfaction with the quality of drug services at Rio Pharmacy. This descriptive study uses primary data obtained through questionnaires completed by respondents. The results show that all five dimensions of service quality received positive ratings. The Responsiveness dimension has the most significant influence with a score of 56, followed by Reliability, Assurance, and Empathy, each with a score of 52, and Tangible with a score of 47. Overall, patients are satisfied with the quality of drug services at Rio Pharmacy.

The quality of health services is very important to measure how far the Community Health Center is in providing services to patients by looking at the number of BPJS patient visits at the Bukit Lawang Community Health Center, Langkat Regency, which only reached 82.00% in 2020, 77.9% in 2022 and 76.9% in 2023 compared to the target of 95%. Data from the Bukit Lawang Community Health Center, Langkat Regency for the period 2021-2023 showed fluctuations in the number of BPJS patient visits every month. The purpose of this study was to analyze the effect of the quality of public health services on patient satisfaction at the Bukit Lawang Health Center, Langkat Regency in 2023. The research design used a quantitative method with a cross-sectional study approach. The population in this study were all patients who visited the Bukit Lawang Health Center, Langkat Regency in 2023 with an average number of visits of 292 patients per month, the number of samples of 75 people was obtained using a purposive sampling technique. Data analysis used univariate, bivariate and multivariate analysis with logistic regression tests. The results of the study using the chi-square test showed that the variables reliability, assurance, tangible, empathy and responsiveness had a p-value <0.05. The results of the study using the logistic regression test showed that the variables reliability, empathy and responsiveness had a sig. <0.05 and the variables assurance and tangible had a sig.> 0.05. The conclusion of the study is that the variables that significantly affect patient satisfaction are the variables reliability, empathy and responsiveness and the variable that most significantly affects patient satisfaction is the variable reliability.

The quality of health services is one of the important factors in the utilization of health services. Assessment of the quality of good health services is not limited to physical healing of the disease, but also to the attitude, knowledge and skills of officers in providing services, communication, information, courtesy, punctuality, responsiveness and the availability of facilities and physical environment. The research design used in this study was qualitative with in-depth interview techniques to key informants who were used as research objects totaling 1 (one) person, main informants 2 (two) people and supporters in this study totaling 3 (three) people with the characteristics as mentioned above, the total informants were 6 people. The results of the study all patients were satisfied with the physical evidence service (Tangible) about the cleanliness of the room in preventing and controlling infections. Some patients were satisfied with the responsiveness service regarding the collaboration of doctors, nurses and pharmacists in responding quickly to patient complaints. Some patients were satisfied with the reliability service regarding patient admission procedures, examination services, treatment and care. The conclusion is that there is an influence between service quality (Reliability, Responsiveness, Assurance, Empathy, Physical Evidence) on patient satisfaction at the inpatient installation of the Imelda Buruh Indonesia Hospital, Medan.

Diabetes mellitus is a chronic heterogeneous metabolic disorder with complex pathogenesis. It is characterized by elevated blood glucose levels or hyperglycemia, which results from abnormalities in either insulin secretion or insulin action or both. Prevention of diabetic foot ulcers  is to empower families to take care for family members with diabetes. The results of the pre-test obtained showed that family knowledge was in the good category of 55.6%. After education was carried out on the role of families in caring for diabetic patients, especially preventing diabetic foot ulcers, the results showed that there was an increase in family knowledge of 70.4%. Families empowered to carry out their roles by helping families with diabetes to meet their diet, motivating them to do physical activity and supporting them to carry out routine health checks. The conclusion of this community service activity is that family empowerment is very useful for preventing diabetic foot ulcers.

The development of health information systems (GIS) is important in this digital era to improve patient data management and provide better care. This research aims to develop a SIK that can help health service providers manage patient data more efficiently and improve care coordination. Development steps include requirements analysis, system design, implementation, and performance evaluation. The developed system has features such as recording patient medical history, scheduling appointments, monitoring health conditions, and communication between health care providers. The evaluation results show that the developed SIK succeeded in increasing efficiency in patient data management and care coordination. Healthcare providers can easily access patient information, plan more coordinated care, and communicate effectively with colleagues. Thus, the development of this SIK is expected to make a significant contribution to improving the quality of health services and patient outcomes through better data management and more coordinated care.

This study aims to analyze the effect of service quality at Puskesmas Pulorejo, Ngoro District on patient satisfaction. Variables that affect patient satisfaction at Puskesmas Pulorejo, Ngoro sub-district are room facilities, doctor services, nurse / officer services. This study uses associative quantitative research methods. Data collection techniques in this study using questionnaires, observation and documentation. This data was obtained by distributing questionnaires directly to patients visiting the Pulorejo puskesmas in Ngoro sub-district.  The population in this study were patients who sought treatment at the Pulorejo Health Center, Ngoro sub-district, sampling using purposive sampling. The analytical test tool in this study used SPSS with the analysis method of classical assumption test, multiple linear regression, hypothesis testing, and R2 determination coefficient test. In this study, it was stated that there was a positive and significant effect on patient satisfaction at the Pulorejo Health Center, the doctor's service variable had an effect on patient satisfaction, the nurse / officer service had a persial effect on patient satisfaction at the Pulorejo health center, and the variable room facilities, doctor services, and nurse / officer services had a positive and significant effect on patient satisfaction.

The emergence of telemedicine as a digital transformation in the healthcare industry is a remarkable innovation that merges cutting-edge technology with community involvement. The progress has been found to enhance the quality of healthcare services but also poses challenges to ethical values in medicine that must be upheld to safeguard human dignity. Consequently, there is a pressing need to reform laws that can safeguard both healthcare providers and patients. Suggested legal reforms include modifying medical practice regulations to ensure equitable legal protection for doctors and patients during telemedicine consultations and bolstering the use of medical records as evidence in conflict resolution. These measures are aimed at ensuring that technological advancements in healthcare align with the values of Pancasila, which prioritize scientific values, fairness, justice, humanity, and balance, as well as the safety and protection of patients.

Health is a pivotal factor in enhancing human quality of life by improving healthcare service quality. Pharmacies serve as crucial healthcare facilities widely frequented by the populace. High-quality pharmaceutical services in pharmacies can gratify patients, foster patient loyalty, and augment patient quality of life. This study aims to ascertain patient satisfaction levels regarding pharmaceutical services at several pharmacies in Karanganyar Regency. This descriptive observational study employed a quantitative approach. Sampling was conducted using non-probability sampling with an accidental sampling technique, resulting in a sample of 105 respondents. Patient satisfaction levels were computed using SPSS Statistics 25. Research findings revealed satisfaction rates for pharmacy service indicators: pharmacy appearance achieved 85.10% (very satisfied), staff friendliness achieved 80.23% (very satisfied), medication information provision achieved 82.66% (very satisfied), medication availability achieved 83.27% (very satisfied), and service speed achieved 87.93% (very satisfied). In conclusion, patients expressed overall satisfaction with pharmaceutical services at several pharmacies in Karanganyar Regency.  

The background to this research is that effective integration of interpersonal communication, motivation and attitudes can strengthen the implementation of patient safety in the health service environment, especially in inpatient settings. The aim of this research is to analyze whether there is an influence of Interpersonal Communication, Motivation and Attitude on the implementation of Patient Safety. The stages of achievement in this research include several stages of observation, sample determination, using a cross sectional approach using a questionnaire and data processing using a data analysis method using multiple linear regression tests. This research method is collecting primary data by giving questionnaires to all nurses who are directly involved in efforts to provide services to all patients at Jati Husada Karanganyar General Hospital with a cross sectional design, the sample size is 69 nurses. The research data was then tested for linear regression at a significance level of 0.005. The results of this research are that the level of understanding and implementation of patient safety in the Jati Husada Karanganyar Hospital inpatient is good, which is 89.7% for the level of understanding (interpersonal communication, motivation and attitude), on the variables of Interpersonal Communication, Motivation and Attitude simultaneously. has a significant effect on the implementation of patient safety in the Jati Husada Karanganyar Hospital, which means that the higher the value of interpersonal communication, motivation and attitude, the more disciplined the nurses are in carrying out patient safety procedures, the variables Interpersonal Communication, motivation and attitude have a significant effect on the implementation of patient safety in Inpatient care at Jati Husada Karanganyar Hospital, where the influence is positive, which means that the better the nurse's attitude in implementing patient safety procedures, the higher the level of patient safety implementation. 

Electronic Medical Records (RME) is an information system used to manage patient medical data electronically, which aims to improve the efficiency and quality of health services in hospitals. This study aims to evaluate the performance and effectiveness of RME in hospitals using the PIECES model. The main focus of the research is on the dimensions of Performance, Information, Economics, Efficiency, and Control to identify the strengths and weaknesses of RME and provide recommendations for improvement. This research uses the Study Literature Review (SLR) method which involves collecting and critically analyzing relevant literature from scientific journals, articles and books. The collected data is evaluated based on the dimensions of the PIECES model to provide a comprehensive picture of RME implementation. The research results show that RME can improve data access speed, system response time, and accuracy of medical information, which supports better clinical decision making. Economically, RME helps reduce operational costs and improve work efficiency. However, challenges such as network reliability, data security, and interoperability still need to be overcome to achieve the full benefits of RME. Dimension Control highlights the importance of strict security policies and user training to ensure safe and effective use.

The success of a hospital in carrying out its functions is marked by the results of quality service. In order for this to be realized, a hospital should be managed professionally by competent human resources and the availability of supporting facilities and infrastructure. One of the factors that influences the success of a hospital is good service quality. Quality health services are health services that can satisfy every user of health services. Another problem faced by partners is negative views of nurses, such as being rude, unfriendly, or unprofessional, which still often appear in the community. When friendliness and attention are absent, a climate of discomfort and reluctance to interact is created, resulting in suboptimal service. Health service providers, in addition to having professional ethics, also need to have good "manners" or etiquette in providing services to service users in this case patients or their families. The importance of the manners possessed by health workers in supporting service quality at Kardinah Hospital, Tegal City because health workers are the spearhead of services provided by the hospital to customers. The success of a hospital in carrying out its functions is marked by the results of quality service quality, one of which is the service provided by health workers

Background; In Indonesia, the referral system is organized in a tiered form, which functions as part of the system and relates to each other. Satisfaction is a very important indicator in measuring health services in hospitals. The problem that often occurs in a tiered referral system that affects patient satisfaction is that patients do not understand the tiered referral system. The objectives of the research; Analyzing the level of understanding of the tiered referral system on BPJS patient satisfaction at RSUD Ir. Soekarno Sukoharjo Regency. Methods; This type of research is quantitative with descriptive research design. Result; The level of understanding of the tiered referral system with BPJS patient satisfaction obtained that 4 respondents had a low level of understanding felt less and quite satisfied. A total of 41 respondents had a moderate level of understanding although there were still respondents who felt less satisfied and satisfied, but most respondents who had a moderate level of understanding felt quite satisfied. A total of 10 respondents had a high level of understanding and were satisfied. Summary; There is a significant relationship between the level of understanding of the tiered referral system and BPJS patient satisfaction at Rumah Sakit Umum Daerah Ir. Soekarno Sukoharjo Regency.

Employee performance is one of the important things needed by the company, especially hospitals in achieving both short-term and long-term goals. Therefore, improving the performance of hospital employees is one of the most important things to maintain the quality of health services provided to patients. The purpose of this study was to analyze the relationship between the implementation of E-Absenteeism and employee performance at RSUD dr. Soehadi Prijonegoro Sragen. This research method is a type of quantitative research with a descriptive research design that aims to determine the picture of the relationship between the implementation of E-Absenteeism and employee performance at RSUD dr. Soehadi Prijonegoro Sragen. The population of this study were all non-medical employees working at RSUD dr. Soehadi Prijonegoro Sragen with a total of 76 employees. The sample of this study was total sampling that met the inclusion criteria. The data collection technique used the Likert scale. Data analysis used the product moment correlation technique with the Alpha Cronbach test technique. The data collection technique used the Spearman Rank test of 0.002 (P <0.05) with a coefficient value of 0.351. That there is a significant relationship between the implementation of E-Absenteeism and employee performance at RSUD dr. Soehadi Prijonegoro, Sragen.