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The aviation industry in Indonesia has experienced rapid growth in line with the increasing demand for air transportation. One of the key aspects of airline service is the check-in process, which serves as the first interaction between passengers and the airline and plays a role in shaping the customer experience. This study aims to analyze the impact of check-in counter service quality on passenger satisfaction with Super Air Jet at Sultan Aji Muhammad Sulaiman (SAMS) Sepinggan International Airport, Balikpapan. This research employs a quantitative approach using a survey method, involving 100 passenger respondents who have used Super Air Jet at least once and are aged between 17 and 40 years. The survey was conducted at Sultan Aji Muhammad Sulaiman (SAMS) Sepinggan International Airport, Balikpapan. Data analysis was performed using validity tests, reliability tests, classical assumption tests, simple linear regression, T-tests, and the coefficient of determination (R²). The results of the study indicate that the quality of check-in counter service has a positive and significant impact on passenger satisfaction. The simple linear regression test shows a regression coefficient value of 0.351 with a correlation value of 0.942. Additionally, the T-test results show a calculated t-value of 20.931, which is greater than the critical t-value of 1.660, with a significance level of 0.000 < 0.05, thereby supporting the research hypothesis. Based on these findings, it can be concluded that improving service quality at the check-in counter plays a crucial role in enhancing passenger satisfaction.

The management and care of wounds play a crucial role in the healing process. Improper wound management can lead to infections, slow down the healing process, and even cause post-healing disabilities. Therefore, increasing knowledge about wound care is essential, especially in initial treatment, by conducting wound care training to prevent infections.The training was provided to the administrative staff and youth of the St. Francis of Assisi Church in Tebet. It was conducted using two methods: theoretical and practical. Participants were given pre- and post-training tests to assess their understanding and knowledge before and after the training. A total of 22 participants attended the wound care training to prevent infections. There was a significant increase in the average test scores after the training. It can be concluded that the training improved participants' understanding and knowledge of wound care to prevent infections.

Sudden cardiac arrest is a condition that occurs quite frequently. This sudden cessation of heart function is caused by the loss of electrical activity in the heart, which results in the cessation of blood circulation throughout the body. Quick and proper handling of this condition can reduce the mortality rate due to cardiac arrest. Therefore, Basic Life Support (BLS) training needs to be conducted to educate the general public. The BLS training conducted for the management officers and youth of Saint Francis of Assisi Church in Tebet was carried out by providing theoretical and practical BLS lessons, as well as conducting pre-tests and post-tests to assess the participants' understanding of the material and practices provided. From the activity conducted, a total of 22 participants attended the BLS training, and there was a significant difference in the average pre-test and post-test scores. It can be concluded that the training provided was effective in increasing the participants' understanding and knowledge of BLS.

The success of operational management at an airport is highly dependent on the performance and discipline of the Apron Movement Control (AMC) officers (Nurifi, 2024). AMC officers are required to be able to carry out high discipline, considering the many safety procedures that must be followed in order to avoid potential risks and incidents, because this affects the effectiveness of work and also the efficiency of airport officers, namely Apron Movement Control (AMC). The purpose of this study was to determine whether there is an influence of work discipline on the effectiveness of the work of Apron Movement Control (AMC) officers at Soekarno-Hatta International Airport and how much influence it has. This study uses a quantitative approach. The location of the research was carried out at Soekarno-Hatta International Airport, Benda District, Tangerang City and Kosambi, Tangerang, Banten. With a research period of August 2024 to February 2025. In this study, all Apron Movement Control (AMC) officers at Terminal 3 of Soekarno-Hatta International Airport, totaling 19 people, will be used as respondents by filling out the questionnaire provided. Based on the results of the research and analysis that have been conducted, it can be concluded that work discipline has a significant influence with a contribution of 75.9%. Meanwhile, the remaining 24.1% is influenced by other factors that were not analyzed in this study. This influence is proven by the coefficient of determination (R²) value of 0.759, which shows that work discipline contributes 75.9% to the effectiveness of the Apron Movement Control (AMC) officers at Soekarno-Hatta International Airport.

Chronic disease problems in the community are often found, namely Diabetes Mellitus (DM) and blood pressure. The low level of participant compliance in Prolanis activities is caused by many factors, one of the factors that can influence it is the interaction or communication factor between health workers and Prolanis participants. The purpose of this study is to analyze the correlation of health worker communication to participant compliance in participating in Prolanis activities at the Mojolangu Public Health Center, Malang City. The design of this study was quantitative correlational with a Cross sectional approach and observational analytical methods. The population was all Prolanis participants at the Mojolangu Health Center, Malang City, as many as 82 people with a sampling technique using total sampling. The instruments used were a questionnaire on communication between health workers and participants and a checklist of participant attendance in participating in Prolanis activities. The statistical test used in this study was the Spearman rank test calculation. The results of the study showed that some respondents said that communication between health workers at the Mojolangu Community Health Center was in the good category, as many as 41 respondents (50.0%). Most respondents were compliant in participating in Prolanis activities at the Mojolangu Health Center, Malang City, as many as 45 respondents (54.9%) and there was a strong relationship between health worker communication and participant compliance in participating in Prolanis activities at the Mojolangu Community Health Center, Malang City (P = 0.000; r = 0.556). Based on the results of the study, it was concluded that there is a strong relationship between communication between health workers and participant compliance in participating in Prolanis activities at the Mojolangu CommunityHealth Center, Malang City.

Cholesterol is a lipid compound produced by the body and obtained from food, functioning to build cell membranes, produce certain hormones, and support metabolic processes in the body. Excessive cholesterol levels can increase the risk of cardiovascular diseases. This Community Service initiative aims to enhance the understanding and awareness of staff and employees at St. Yoseph High School, Cakung, regarding the risks of high cholesterol and preventive measures through routine screenings and health education. The program follows the Plan-Do-Check-Act (PDCA) approach, encompassing planning for education and screenings, conducting information sessions and cholesterol measurements, evaluating program effectiveness, and implementing follow-up actions for continuous improvement. Education on a healthy lifestyle, which includes a balanced diet, physical activity, and avoidance of alcohol and smoking, plays a vital role in maintaining normal cholesterol levels. Routine screenings are also essential for the early detection of high cholesterol risks. This initiative is expected to promote healthy behaviors and support improved workplace health by raising awareness about the importance of cholesterol prevention in the work environment.

Penelitian ini bertujuan untuk menilai dampak dari sistem teknologi informasi, komunikasi, dan partisipasi komunitas terhadap efektivitas pelayanan tanggap bencana. Efektivitas pelayanan dalam situasi tanggap bencana sangat penting untuk penanggulangan dan mitigasi bencana, dan penelitian ini berfokus pada tiga variabel utama yang dianggap memengaruhi kinerja dalam konteks ini. Metodologi penelitian yang digunakan adalah analisis regresi berganda, dengan data dikumpulkan melalui kuesioner yang dibagikan kepada petugas dan relawan BPBD (Badan Penanggulangan Bencana Daerah) serta masyarakat lokal. Hasil analisis menunjukkan bahwa sistem teknologi informasi dan komunikasi tidak berpengaruh signifikan terhadap efektivitas pelayanan tanggap bencana. Sistem teknologi informasi yang optimal dan komunikasi yang efektif terbukti meningkatkan koordinasi serta respons dalam situasi darurat.

Transportasi udara telah menjadi bagian penting bagi manusia yang banyak dipilih oleh masyarakat umum. Salah satu pelayanan pada transportasi udara di bandara adalah check in counter. Pelayanan pada check in counter sangat penting untuk mendukung kelancaran penerbangan. Petugas check in counter harus memiliki kinerja yang baik dalam melayani penumpang dan bagasi penumpang. Penelitian ini bertujuan untuk mengetahui kinerja dan kendala petugas check in counter pada PT. Kokapura Avia cabang Yogyakarta International Airport.Penelitian ini menggunakan metode kualitatif. Berbagai teknik, termasuk observasi, wawancara, dan dokumentasi, digunakan untuk mengumpulkan data untuk penelitian ini. Reduksi data, penyajian data, dan penyusunan kesimpulan merupakan tiga tahapan analisis yang digunakan dalam penelitian.  Hasil dari penelitian ini adalah Petugas check in counter telah melaksanakan tugasnya dengan baik berdasarkan SOP seperti, hadir tepat waktu, memberikan pelayanan maksimal kepada penumpang seperti, memberikan informasi secara detail, waktu boarding, nomor penerbangan, rute, memastikan tujuan penumpang serta menangani bagasi penumpang dengan mengutamakan kepuasan penumpang serta bersikap profesional. Kendala yang dihadapi petugas check in counter yaitu system server check in down, antrian penumpang menumpuk, over baggage (bagasi berlebihan), keluhan penumpang dan bagasi stranded. Saran bagi perusahaan agar dapat mempertahankan kualitas pelayanan penumpang dan mencari solusi serta mengatasi kendala yang dihadapi petugas check in counter.

Apron Movement Control (AMC) Unit is a vital component in airport operations, playing an important role in ensuring the safety and efficiency of flight services. This study aims to determine what obstacles are encountered during inspection activities and how does the Apron Movement Control (AMC) unit overcome these obstacles. This study uses a qualitative approach with field observations and then conducting analysis. The subjects of this study were Apron Movement Control (AMC) Unit officers at Supadio Airport, Pontianak. The research period was 1 month. The results of the study can be concluded that the main obstacles of the AMC unit at Supadio Airport, Pontianak include communication difficulties due to noise, limited visual supervision, and coordination between units. The proposed solutions include improving communication systems, expanding surveillance camera coverage, optimizing personnel, regular training, using new technologies such as drones, and evaluating and improving operational procedures. The implementation of these solutions is expected to improve the effectiveness of the AMC inspection function, support the discipline of apron officers, and improve the safety and smoothness of airport operations..

This study aims to determine and analyze the extent to which work facilities, particularly the X-Ray Cabin, influence the performance of Aviation Security (AVSEC) officers at Betoambari Airport, Baubau. The background of this research is based on field findings indicating that several inspection facilities were either damaged or insufficient, which directly affected the effectiveness of the officers’ work and the smooth operation of the airport. The study uses a quantitative approach with a census method, involving the entire population of 23 AVSEC officers assigned to the X-Ray Cabin area. Data were collected through questionnaires and analyzed using SPSS version 25, employing simple linear regression, t-test, and the coefficient of determination (R²). Indicator analysis also shows that within the work facilities variable (X), the indicator “Ability to Optimize Work Results” received the highest score, indicating the importance of available facilities in supporting daily work efficiency. Conversely, the indicator “In Accordance with Needs” received the lowest score, suggesting that the availability and quality of the X-Ray Cabin are still suboptimal, both in terms of quantity and technical condition. In the performance variable (Y), the indicator “Task Execution” ranked the highest, reflecting the officers’ strong compliance with SOPs and their ability to carry out tasks professionally. However, “Work Quality” was the lowest-scoring indicator, implying that limited facilities directly impact the overall quality of output. The research findings indicate that X-Ray Cabin work facilities have a positive and significant influence on the performance of AVSEC officers, as evidenced by a significance value of 0.000 (< 0.05) and a regression coefficient of 0.926. The coefficient of determination test reveals that the contribution of work facilities to performance reaches 70.2%, while the remaining 29.8% is influenced by other variables outside the scope of this research.

This study aims to examine the relationship between workload and performance of medical support staff at PKU Muhammadiyah Sukoharjo Hospital. The healthcare system is constantly growing, and medical support staff play a vital role in ensuring quality care. However, an excessive workload can negatively impact employee performance. This quantitative research employs a cross-sectional approach and includes 76 medical support staff as respondents. The workload was measured using indicators such as job conditions, time usage, and target achievement, while performance was assessed based on work quality, quantity, collaboration, responsibility, and initiative. Data were collected through questionnaires and analyzed using the Kruskal-Wallis statistical test. The findings show that 6.6% of the staff experience a heavy workload, 48.7% a moderate workload, and 44.7% a light workload. In terms of performance, 1.3% have poor performance, 25% moderate, and 73.7% good. The statistical analysis reveals a significant relationship between workload and performance (p-value = 0.001), indicating that higher workloads lead to decreased performance. This study highlights the importance of managing workload effectively to maintain employee performance in medical support services.

Sanitation workers play a vital role in maintaining environmental cleanliness. However, many of them neglect their personal hygiene. Sanitation workers are professions that regularly wear closed shoes for long periods,the humid, hot, and dirty work environment promotes fungal infections in toenails, known as onychomycosis. The purpose of this study is to analyze the presence of the fungus Trichophyton rubrum on the toenails of the sanitation workers of the Surabaya Environmental Service Department. This study is a descriptive laboratory observation. The research was conducted from February 23 to March 13, 2024. Sample collection took place at Surabaya Environmental Service Department, and the study carried out at Mycology Laboratory of the Medical Laboratory Technology Department, Poltekkes Kemenkes Surabaya. The samples in this study consisted of toenails from 30 sanitation workers members. The examination was conducted using the culture method on SDA media, incubated for 7-14 days, followed by macroscopic and microscopic observations. The results showed that 2 samples were positive for Trichophyton rubrum (6.7%), 23 samples were positive for Aspergillus sp., (76.7%), 4 samples were positive for Rhizopus sp., (13.3%), and 1 sample was positive for Penicillium sp., (3.3%). The conclusion is, out of 30 samples, 2 individuals (6.7%) tested positive for Trichophyton rubrum, while the remaining 28 samples (93.3%) tested negative for Trichophyton rubrum.

This study aims to find out many cases of passengers who have special conditions due to illness, disability, the elderly, pregnant women, disabilities, the visually impaired and their children cannot do it alone, for that they need special services, namely in the form of wheelchair  users to help their journey while at the airport. This study uses qualitative research methods. The data collection techniques used are observation, interviews, documents and documentation as well as observations. The researcher immediately made observations, the researcher also explained the results of the data taken during the interview and observations for the interview, the researcher interviewed 3 resource persons with document data obtained by the researcher from the documentation of the activities  of the medical officer in handling the Special Passanger (Wheelchair) when carrying out duties and responsibilities in the field and also in the form of implementation documents for the data analysis techniques used, namely Data collection, data reduction, presentation of discussion data and conclusions. The results of this study include, the performance of the Pasasi unit in Handling Special Passengger (Wheelchair) at PT. The Angkasa Gate of I Gusti Ngurah Rai International Airport Bali has been very good in terms of work quality, work quantity, responsibility, cooperation, and initiatives which all aspects have been very well carried out by the Pasasi unit officers in handling special passengers. Officers must have experienced obstacles, obstacles here such as the wheelchair that is used is not suitable for use such as the wheelchair wheel sounds,  Wheelchair passengers  do not have a companion in carrying out flights, and wheelchair  passengers do not bring a statement letter and other obstacles often occur experienced by the transit officer.

Area landside memiliki berbagai risiko kecelakaan, sehingga petugas di area tersebut diwajibkan untuk menggunakan alat pelindung diri (APD) sesuai dengan peraturan perusahaan. Penelitian ini bertujuan untuk mengidentifikasi pelanggaran penggunaan APD oleh petugas Ramp handling dan faktor-faktor yang menghambat pemakaian APD tersebut. Selain itu, penelitian ini juga bertujuan untuk mengetahui sanksi yang diterima petugas jika melanggar ketentuan penggunaan APD. Penelitian ini menggunakan pendekatan deskriptif dengan metode kualitatif, yang meliputi observasi, wawancara, dan dokumentasi sebagai teknik pengumpulan data. Data dikumpulkan melalui wawancara dengan petugas Ramp handling di PT. Gapura Angkasa yang beroperasi di Bandar Udara Internasional Juanda Surabaya, serta dari dokumen-dokumen pendukung perusahaan. Hasil penelitian menunjukkan adanya pelanggaran dalam penggunaan APD oleh petugas saat bertugas di area apron. Selain itu, ditemukan faktor-faktor yang menghambat pemakaian APD oleh petugas di lapangan. Perusahaan juga berperan dalam menegakkan disiplin dengan melakukan pengawasan dan memberikan sanksi kepada petugas yang melanggar, baik terkait penggunaan APD maupun pelanggaran lainnya.

A limited security area is an area used for aircraft movement activities, employee or staff movement, and work equipment for flight activities, passenger and baggage movement that will board the aircraft, and vital installations/objects that are directly related to aircraft operations. The purpose of this study was to determine whether the perimeter fence of the limited security area of Adi Soemarmo International Airport was in accordance with applicable provisions and what efforts were made by Airport Security officers to meet the perimeter fence standards in the limited security area of Adi Soemarmo Boyolali International Airport. This study uses a qualitative approach with the types and sources of data, namely primary data and secondary data. This research was conducted at Adi Soemarmo Boyolali International Airport and the time of implementation of this research was carried out from August 1 to January 11 at the Airport Security (AVSEC) unit. The results of this study are that the condition of the perimeter fence of the limited security area of Adi Soemarmo International Airport is not in accordance with applicable regulations. This can disrupt flight activities and threaten flight safety. Efforts made by Airport Security officers for security are patrols in the perimeter fence area and approaches to the community to prevent unlawful acts.

Arimby Palera. Efektivitas Pasal Pemberantasan Tindak Pidana Gratifikasi di Sumatera Selatan. Penelitian ini bertujuan untuk mengetahui efektivitas Pasal Pemberantasan Tindak Pidana Gratifikasi di Sumatera Selatan. Penelitian ini menggunakan penelitian kualitatif dengan teknik pengumpulan data observasi, wawancara dan dokumentasi. Dari hasil penelitian yang telah dilakukan dapat disimpulkan bahwa Pasal Pemberantasan Tindak Pidana Gratifikasi di Sumatera Selatan belum efektif dalam kasus ini dikarenakan beberapa hal yaitu keterbatasan jumlah personil sehingga masih menghambat dalam penanganan perkara. Faktor dari efektivitas kebijakan gratifikasi adalah kerjasama antar departemen dan personil yang terjalin dengan baik, kemudian Subdirektorat III memiliki sumber daya personil yang mumpuni, dengan kedua hal tersebut kebijakan gratifikasi dapat berjalan dengan efektif. Faktor penghambatnya adalah kurangnya pemahaman masyarakat umum dan ASN mengenai kebijakan gratifikasi beserta kategorinya sehingga membuat banyak ASN yang terjebak dalam kasus suap. Kemudian keterbatasan jumlah personil dengan kualitas yang mumpuni akan menghambat dan memperlambat kinerja Subdirektorat III khususnya. Seharusnya satu orang petugas mampu menangani satu berkas perkara karena jumlah petugas tidak mencukupi sehingga harus menangani dua sampai tiga perkara.

;   This research aims to find out: what the procedures are for checking the security of aircraft passengers and luggage transported by aircraft and individuals, so reliable human resources are needed. Therefore, airport operators have special units that carry out the role.  an Aviation Security unit (AVSEC) which has a role as a unit that ensures airport security which is under the operational division. The Aviation Security Unit (AVSEC) must have a license as a standard of suitability in carrying out duties at airports, Avsec personnel always adhere to or are Fully guided by ICAO (International Civil Aviation Organization) regulations. This study used qualitative research methods. The data collection techniques used were observation, interviews, documents, and documentation along with observations. The researcher directly carried out observations, the researcher also explained the results of the data taken during interviews and observations. For the interview, the researcher interviewed Aviation Security officers from 3 sources with document data obtained by the researcher. from documentation of the activities of Aviation security officers when carrying out their duties and responsibilities in the field and also in the form of implementation documents for the data analysis techniques used, namely data collection, data reduction, data presentation, discussion, and conclusions.  The role of aviation security officers is very important to support flight security.  Officers must ensure that passengers' luggage entering the plane contains no prohibited items or items that endanger other passengers. This is because the responsibility of aviation security officers is very large and Avsec officers have carried it out. duties in accordance with existing procedures in the company. The implementation of standard operating procedures (SOP) is also very influential in improving employee performance where standard operational procedures are a guidebook and procedures for carrying out the work of each employee at each job desk.

The use of electronic medical records (EMR) in hospitals has become a primary focus in efforts to improve the efficiency and accuracy of healthcare services. This study aims to identify the relationship between EMR usage and the satisfaction level of healthcare workers at Hospital X. The research method employed is a quantitative study with an analytical approach and a cross-sectional design, involving 55 healthcare workers using total sampling techniques. Data were collected through questionnaires that measured EMR usage and healthcare worker satisfaction. Data analysis was conducted using the chi-square test. The analysis results show that 44 respondents (80%) categorized their EMR usage as good, and 42 respondents (76.4%) were categorized as satisfied with their work. The chi-square test results yielded a p-value of 0.000 (p<0.05), indicating a strong relationship between the use of electronic medical records and healthcare worker satisfaction at Hospital X, particularly in terms of ease of access to information and the reduction of errors in medical record-keeping. This study concludes that although EMR provides significant benefits for improving the quality of healthcare services, system improvements and adequate support are necessary to achieve optimal satisfaction among healthcare workers.

The problem that occurs to the customer service officer at the time of location is when the customer service officer handles passengers who come to ask for information related to the flight or a problem at the airport and so on. This research aims to find out how the effective kuminukasi strategy by customer service officers in improving service to passengers at PT. Angkasa Pura I at Zainuddin Abdul Madjid Lombok International Airport. This research was conducted in 2023 at Zainuddin Abdul Madjid Lombok International Airport using a qualitative method and the data collection was sourced from passengers experiencing communication problems. The next source comes from extracting data sources through online interviews with customer service officers about effective kuminukasi strategies for passengers, observations or direct observations on related objects. The results of research that has been carried out by researchers regarding how the effective form of communication of customer service officers in improving services to passengers related to flight information to passengers and others. In addition, there are also factors that can affect effective communication with passengers, namely knowledge, perception, emotional, and a Clear and Simple Language environment in terms of the use of easy-to-understand language and the avoidance of complex technical terms to ensure that all passengers can understand the information conveyed well.  

Ground time is one of the important things in handling aircraft while in the apron area and Ramp handling officers are responsible for block on to block off activities and play an important role in improving service functions in the apron area. Ground time that does not comply with company standards can affect flight schedules and operational costs for an airline. This research aims to analyze the ground time achievements of the Airbus A350-900 aircraft on the performance of ramp handling officers. The method used in this research is a quantitative approach with data collection techniques, namely observation and interviews. The data analysis technique uses SPSS 25 which includes descriptive analysis by processing primary data in the form of ground time records for the Airbus A350-900 aircraft for two months which has been adjusted to secondary data, namely company documents to determine the average (mean) ground time each month.Based on the results of descriptive analysis to find out the average ground time, the results obtained in August were 55.53 minutes and in September it was 55.93 minutes, meaning that in general the ground time was still achieved and the performance of the ramp handling officers was very good because they reached the ground time on time. . If ground time is looked at based on the daily schedule, there are still several delays caused by several factors, namely delays in the arrival of planes from the origin airport to the destination airport, weather factors and delays for passengers with baggage.