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This study applies a qualitative descriptive method with the aim of describing and analyzing the issues found. This qualitative approach is based on the collection of primary and secondary data. Primary data in this study were obtained through observation, interviews, and documentation, while secondary data were obtained through books, previous research, and articles relevant to this study. The data source in this study is interview transcripts obtained from a number of respondents called research informants. These informants were selected based on a certain method because their abilities or positions were considered able to describe the problems that would be the object of research. The informants of this study numbered four people consisting of one big order admin employee, two community event SPVs and one community event employee. The main objective of this study is to understand the application of digital literacy at PT XYZ, including the challenges faced in implementing digital literacy in daily work. Awareness of the importance of digital literacy has grown among employees, but its implementation is not evenly distributed. Recommended strategies to improve digital literacy include regular training, use of digital learning media, formation of internal learning communities, and improvement of technological facilities. Implementation of this strategy is important to support effective and efficient digital transformation in the PT XYZ administrative work environment.    

Sanankerto Village still relies on manual administration, which affects the efficiency of data management and public services. This community service program aims to optimize the village administrative information system through training in Microsoft Excel and Google Workspace for 20 village officials. The methods used include lectures, demonstrations, hands-on practice, and one-month mentoring. Evaluation results show a significant increase in skills—the average pre-test score of 50% rose to 85% in the post-test. Participants are now able to prepare financial reports, use spreadsheets for archiving, and utilize Google Docs and Google Drive for collaborative village data management. These findings align with similar community programs in Kedondong District, where Excel has been used for systematic administrative archiving. Moreover, the use of Google Spreadsheet has proven to enhance organizational efficiency in the Karang Taruna youth organization. This program demonstrates that strengthening village officials' capacity in information technology can support more professional and accountable village governance. 

The SEBLAK program (Birth Certificate, Birth Registration, and Family Card) initiated by RS dr. Mohammad Zyn represents an innovation in digital-based civil registration services, aimed at improving efficiency, effectiveness, and transparency in public services related to population administration. This innovation integrates the processes of data collection, verification, and the issuance of administrative documents automatically through a digital system directly connected to the Department of Population and Civil Registration (Disdukcapil). Consequently, procedures for obtaining documents such as birth certificates and family cards can be carried out more quickly, easily, and without bureaucratic obstacles, while also providing more accurate and reliable data. The overall success of this program is supported by several key factors, including adequate technological infrastructure, continuous training for officers and the community, and effective socialization through various media and community forums. A qualitative approach was used to evaluate the implementation process and its impact on the community and hospital staff. Data were collected through in-depth interviews, observations, and documentation, then analyzed using the Miles and Huberman (1994) model. The results indicate that the implementation of this digital system can significantly reduce the time and costs associated with document processing, improve data accuracy, and strengthen public trust in government services. Beyond operational aspects, the SEBLAK program also positively impacts increasing access to administrative services for communities in remote and hard-to-reach areas. This aligns with the goal of expanding digital services inclusively and reinforcing the role of hospitals as the initial point and center for civil registration services while enhancing community participation in fulfilling their administrative rights. However, challenges remain, including technical infrastructure limitations, a lack of sufficient training for human resources, and the need to improve data security capacity. Therefore, continuous capacity building for human resources and infrastructure development are crucial to ensure the sustainability and success of this program, which can serve as a model for innovative public services that other institutions in Indonesia can adopt.    

The advancement of information technology has influenced judicial institutions to integrate digital systems into administrative and courtroom processes. The Kraksaan Religious Court has adopted the e-Court platform to enhance judicial service effectiveness and accessibility. This study evaluates the implementation of e-Court at the Kraksaan Religious Court, focusing on its impact on judicial efficiency, encountered challenges, and optimization efforts. Using a qualitative approach with interviews, observations, and document studies, the findings indicate that e-Court has streamlined case administration, improved time efficiency, and reduced costs for justice seekers. However, challenges such as limited technological infrastructure and low public awareness hinder its full potential. This study recommends strengthening public outreach, providing training, and improving technological infrastructure to optimize e-Court implementation at the Kraksaan Religious Court.

This study analyzes the implementation of an integrated information system in public services at the Regional Revenue Agency (Bapenda) of Deli Serdang, particularly in the process of managing regional taxes. The research method used is descriptive qualitative, with data collection techniques including observation, interviews, and documentation. The results of the study show that the implementation of the integrated information system provides significant benefits in improving service efficiency, transparency, and taxpayer compliance. However, several challenges such as public digital literacy, data security, and resistance to change remain obstacles in its implementation. Therefore, solutions such as education, strengthening cybersecurity, and human resource training need to be applied to ensure the sustainability of this system. With continuous development, the integrated information system is expected to enhance the effectiveness of government administration and overall community welfare. The integrated information system implemented at Bapenda Deli Serdang also provides various conveniences, including integration with banks and financial institutions that accelerate the tax payment process and allow for real-time monitoring and evaluation of tax revenues. Additionally, the available digital public information services make it easier for the public to access information related to taxes and levies in a more transparent manner. Thus, the application of technology in this system not only increases efficiency but also contributes to improved tax compliance and the optimization of regional revenue.

Organizations today face increasing challenges related to environmental sustainability and social responsibility, requiring them to adopt modern management practices that enhance their sustainability and growth. This research aims to examine the concept of Green Human Resources Management (GHRM) and its role in supporting organizations' sustainable growth strategies. The research addresses the importance of adopting human resource management policies that take environmental dimensions into account, such as green recruitment and training, sustainable performance management, and rewards that promote positive environmental behaviors. It also explores the relationship between these dimensions and achieving sustainable organizational growth by improving operational efficiency, enhancing corporate image, and increasing employee and stakeholder satisfaction. The research relies on an analytical methodology that combines theoretical studies and practical experiences from organizations that have implemented green human resource strategies and achieved success in sustainable growth. The research concludes that integrating GHRM activities with organizational growth strategies leads to a sustainable competitive advantage and enhances organizations' ability to address modern environmental and economic challenges. What distinguishes our research from previous studies is its attempt to link the two disciplines of green human resource management and organizational growth strategy. This in itself is a rarity in this field compared to other research that links a single, precise discipline, given the importance of the role played by human resources and its impact on all business administration disciplines.

The advancement of digital technology has driven the education sector to transform its information management and decision-making processes to become more effective. This study aims to examine the role of innovation in Management Information Systems (MIS) as a key support in the decision-making process within educational institutions. The research uses a qualitative descriptive approach, with data collection techniques including in-depth interviews, participatory observations, and documentation in several schools that have implemented MIS. Data analysis is conducted thematically to explore the effectiveness of MIS in supporting educational policy and operational management. The findings reveal that MIS has been implemented across various aspects of school management such as academic administration, finance, and reporting, significantly enhancing efficiency and transparency; it supports data-driven decision-making, enabling school principals and policymakers to make more accurate, measurable, and objective decisions; and although challenges such as limited digital infrastructure and human resource competencies exist, these can be addressed through training, mentoring, and the development of a technology-based work culture. Therefore, MIS proves to be an essential tool in establishing a modern, efficient, and sustainable education governance system.

This study aims to examine the implementation of the Academic Information System SIAKAD in improving the efficiency of educational administration at Madrasah Aliyah Negeri. The research method used is descriptive qualitative, with data collection techniques through observation, interviews, and documentation. The results show that SIAKAD significantly contributes to accelerating academic administrative processes such as student data management, grade entry, attendance management, and academic report preparation. This system reduces reliance on manual processes prone to errors and speeds up the completion time of administrative tasks. However, several challenges remain, such as limited training for educators and internet network issues affecting system operation. The study concludes that SIAKAD can substantially improve administrative efficiency if supported by adequate training and reliable technological infrastructure. The implementation of SIAKAD also enhances transparency and accountability in academic data management at the madrasah. Therefore, the development and maintenance of this system should be prioritized to support the digitalization of modern and effective educational administration processes.

This study aims to obtain an overview of Human Resource Management (HRM) practices at the Fisheries Service of Gorontalo Regency. A descriptive qualitative approach was used in this study, with data collection techniques through interviews, observations, and documentation. The results of the study indicate that planning is carried out through a recruitment process that includes identifying needs, preparing job descriptions, and the orientation process for new employees. In terms of organization, service digitalization is applied to accelerate administration, increasing HR capacity through training, and involving the community in fisheries policies, which have been proven to increase service efficiency by up to 80%. However, implementation has not been optimal due to limited time, resources, communication constraints, and budget constraints. Work supervision involves leaders, supervisory positions, and other relevant parties, with leaders playing a central role in ensuring employee performance. Motivation is provided by providing opportunities for skill development and rewards for performance. Performance evaluations are carried out periodically to measure the achievement of organizational targets and goals. These findings provide important insights into efforts to improve the quality of human resource management in the public service sector.

The Bogor City Scout Movement Branch Office is still experiencing problems in administrative management, including cumbersome manual filing processes, unresponsive disposition of incoming letters, excessive paper consumption, and vulnerable financial document security systems. This research aims to propose the implementation of the E-Office system as an innovative solution for administrative transformation towards a more efficient and digitally integrated system. The research method used is a descriptive qualitative approach by collecting data from interviews with three key informants who have an active role in operations and administration at the Bogor City Scout Movement Branch. The results show that the use of E-Office has excellent potential to improve operational efficiency, increase document security, and speed up administrative processes. However, the implementation of E-Office requires special training and changes for employees who still use the manual system. 

The authority to sign a letter is the right and responsibility of a person in an organizational structure to legalize official documents according to their function and position. This study aims to determine how the authority to sign a letter is implemented and its impact on administrative governance at SMK Harapan Bangsa. The approach used is qualitative descriptive with data collection techniques in the form of interviews, observations, and documentation. The results of the study indicate that there is a discrepancy between formal provisions and field practices, such as the lack of clarity on the limits of authority, delegation of authority without official documents, and irregularities in the format and flow of signing letters. This has an impact on the lack of efficiency, accountability, and professionalism in school administrative management. This study recommends the importance of compiling guidelines for official scripts and administrative training to strengthen the orderly, legal, and effective letter signing system.

This study aims to understand how users perceive the administrative efficiency generated by the use of the Core Tax Administration System (CTAS) at PT X through a qualitative approach. Data was collected through in-depth interviews, direct observations, document studies, and literature reviews. The participants in this study consisted of four employees who actively use the CTAS system in their daily administrative tasks. The findings indicate that CTAS has not yet provided optimal administrative efficiency. This is due to various technical constraints, such as frequent errors, system downtime, and a complicated login process. Additionally, the lack of clear user guidelines makes it difficult for users to adapt. To address these issues, a comprehensive evaluation of the system is needed, along with improvements to the technology infrastructure, the development of more structured technical guidelines, and regular training for users. This study emphasizes the importance of system stability and responsive technical support to ensure the successful implementation of tax administration digitalization.  

Letter archiving is one of the important aspects in school administration that plays a role in maintaining the order and smoothness of the documentation process. This study aims to analyze the implementation of manual and digital letter archiving systems and their impact on administrative efficiency at SMK Harapan Bangsa. The method used is descriptive qualitative research with data collection through interviews, observations, and documentation. The results of the study indicate that although the manual archiving system is still widely used, the implementation of a digital system has begun to be introduced as an effort to increase the speed and accuracy of document management. However, the implementation of a digital system still faces several obstacles such as limited infrastructure and lack of training for staff. In conclusion, the implementation of an archiving system that combines manual and digital methods has the potential to increase administrative efficiency, but further development is needed in terms of technology and human resources so that its benefits can be felt optimally.

Letter management is one of the important aspects in supporting the efficiency of academic administration in schools. This study aims to explore and understand how letter management at SMA Al-Hidayah Medan can be optimized to improve the efficiency of academic administration. The study used a descriptive qualitative approach with data collection through direct observation and interviews with parties involved in the correspondence administration process. The research findings show that SMA Al-Hidayah Medan implements a combined letter management system, namely combining manual and digital management. Incoming and outgoing letters are recorded manually in the agenda book and expedition book, and archived digitally in the school computer system. However, the system used is still limited and has not been fully integrated. The obstacles found include limited human resources who have not fully mastered administration and information technology, weak document supervision, and archiving of physical letters that have not been systematically arranged. In addition, digital archiving which is still conventional without automatic categorization makes the archive search process less efficient. As an optimization effort, the school has implemented a semi-digital system, provided training for administrative staff, compiled letter classification codes, compiled SOPs for letter management, and utilized cloud storage and digitization of old archives. These steps demonstrate institutional awareness to build a more efficient and modern administration system. In conclusion, effective letter management plays a very important role in supporting academic administration, but requires continuous coaching, better digital integration, and strong managerial commitment.

This study aims to analyze the impact of the transition from manual to electronic (e-Filing) annual tax return (SPT) reporting on the efficiency of tax administration in Indonesia. Indonesia adopts a self-assessment system, granting taxpayers full trust to report and calculate their own tax obligations. However, manual SPT reporting often leads to challenges such as slow processes, human error risks, and high administrative burdens. To address these issues, the government has implemented an electronic filing system (e-Filing) as part of its tax service modernization efforts. This research employs a qualitative library research method by reviewing literature, regulations, and previous relevant studies. The findings indicate that e-Filing significantly enhances administrative efficiency, accelerates processes, reduces operational costs, and improves data accuracy and security. The implications of this research highlight the importance of optimizing socialization, training, and further development of the e-Filing system to encourage more taxpayers to shift to electronic reporting, thereby fostering a more modern, transparent, and accountable tax administration.

Public service is an essential element that reflects the quality of governance in Indonesia, particularly in population administration, which includes the issuance of important documents such as ID cards (KTP), family cards (KK), birth certificates, and death certificates. Along with technological advancements, Indonesia launched the Digital Population Identity (IKD) application to improve efficiency and reduce reliance on physical documents. This study aims to evaluate the positive public’s response of the IKD application in Singosari District, Malang Regency, as well as to identify the challenges and factors influencing the implementation of this policy. The research method used is descriptive qualitative research with approaches such as interviews, observations, and documentation. The findings show that although the IKD application facilitates the administrative process, there are still challenges such as a lack of public’s response, limited mobile device availability, and technical issues with the application. Socialization through social media and the improvement of operator capacity are key supporting factors for the success of the implementation. This study contributes theoretically to the development of E-Governance concepts and practically highlights the importance of digital education for the public. It is suggested that enhanced socialization for groups less familiar with technology, improved supporting infrastructure, and training for service operators are necessary to ensure the success of the IKD application in population administration services in Singosari District.

The Personnel Information System at the Jayapura City Transportation Office aims to increase efficiency and effectiveness in managing personnel data. In today's digital era, manual data management has limitations that affect the speed and accuracy of information. Therefore, a computerized information system is necessary for better management of employee data. This study aims to analyze the implementation of the personnel information system at the Jayapura City Transportation Office, as well as evaluate its impact on personnel administration performance. The methods used in this study include direct observation of the system in use, interviews with staff and system managers, and analysis of the system's effectiveness in improving data management. The system was evaluated in terms of its ability to streamline administrative tasks, facilitate easy access to personnel data, and enhance overall efficiency in managing personnel information. The results of the study indicate that the system has successfully optimized employee data management, improved administrative efficiency, and made access to information faster and more accurate. However, some obstacles were identified, such as the need for further training for staff to use the system optimally and occasional technical issues with system integration. Despite these challenges, the personnel information system has proven to be an essential tool for improving the overall performance of the personnel administration at the Jayapura City Transportation Office. The study concludes with recommendations for further system enhancements and the importance of ongoing staff training to ensure the system's continued success.

This study examines the effectiveness of Management Information Systems (MIS) in environmental permit administration within the Environmental Agency of Makassar City during the 2023-2024 period. Employing a qualitative case study approach, the research integrates several theoretical frameworks including Systems Theory, Technology Acceptance Model (TAM), Resource-Based View (RBV), Diffusion of Innovations, and Contingency Theory to comprehensively evaluate MIS performance. Through in-depth interviews with 35 respondents, direct observations, and documentation analysis over six months, the research identifies the impact of MIS implementation on environmental governance. Findings reveal significant improvements in processing efficiency (42% time reduction), administrative error reduction (67% decrease), and enhanced stakeholder engagement (53% increase in public participation). Nevertheless, challenges persist in regulatory alignment, technical reliability (12% system downtime), and user adaptation (23% of staff reporting usage difficulties). The study underscores the importance of continuous system optimization, targeted training, and cross-departmental integration for sustainable environmental governance. Theoretical contributions include an integrated MIS evaluation model for environmental administration contexts, while practical implications offer recommendations for technology-based permitting process improvements. Research limitations include a single geographic focus and relatively short observation period, suggesting the need for future longitudinal and comparative studies.

Governor's Regulation Number 35 of 2022 regulates the system and procedures for the disbursement of funds within the South Sumatra Provincial Government, including the Education Office. The implementation of this regulation aims to increase transparency, efficiency, and accountability in regional financial management. This study analyzes the extent to which these regulations have been implemented as well as the factors that affect their effectiveness. The research method used is qualitative descriptive with a case study approach at the South Sumatra Provincial Education Office. The results of the study show that the implementation of this regulation has had a positive impact in accelerating the process of disbursing funds and increasing budget supervision. However, there are still several obstacles, such as limited human resources who understand regulations and technical challenges in the financial administration system. Therefore, further training and improvement of financial system infrastructure are needed to optimize the implementation of this regulation.

The development of information technology has significantly transformed government administration, including the promotion system for Civil Servants (PNS). The National Civil Service Agency (BKN) has developed the Civil Service Administration Information System (SIASN) to expedite the PNS promotion process digitally. However, implementing this system still faces several challenges, such as a lack of employee understanding, limited human resources, and technical issues in system usage. This study aims to analyze the effectiveness of the promotion service system implemented by the Personnel and Human Resource Development Agency (BKPSDM) of Batu Bara Regency. The study employs interviews, observations, and document analysis to identify key issues in the promotion process and provide recommendations to enhance service efficiency and quality. The findings indicate that although a digital system has been adopted, its implementation still encounters obstacles, such as incomplete data, inadequate technological infrastructure, and employees' limited ability to operate the system. Therefore, improving employee training, strengthening technological infrastructure, and refining administrative policies are recommended measures to enhance the effectiveness of the PNS promotion service system in Batu Bara Regency.