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The tour guide training is conducted as part of the Community Service program by lecturers from Universitas Terbuka Daerah Samarinda in collaboration with the National Capital Authority (IKN). This training is a key component to enhance the quality of tourism services in Wonosari Village, Sepaku District, Panajam Paser Utara Regency, which has excellent tourism potential and a strategic location as a pillar of IKN development. The main goal of this training is to strengthen the capacity and skills of participants in providing professional and high-standard tourism services. The tour guide training is attended by 25 young tourism enthusiasts from Wonosari Village and surrounding areas. They receive training materials and conduct practical guiding activities, accompanied by trained instructors over a three-day period. Through this training, it is expected to create a satisfying tourism experience for visitors, which in turn will encourage sustainable tourism development in the village.

Government bureaucracy must be managed based on the principles of good and professional governance. Bureaucracy must fully serve the interests of the people and work to provide excellent, transparent, accountable services, and be free from Corruption, Collusion, and Nepotism (KKN) practices. This spirit is the basis for the implementation of government bureaucratic reform in Indonesia. Sub-districts as organizations that provide direct services also need to be supported by complete work facilities because these work facilities are supporting factors for the smooth running of tasks carried out, so that work can be done as expected. Changes in regional government laws clearly affect government organizations including Sub-districts The research method used in this study is a descriptive survey method. The research design uses a quantitative method. The aspects studied in this study include variables (X1) namely work facilities, variables (X2) length of service with variables (Y) namely performance. Data collection tools use observation and questionnaires. The conclusion is: 1. Work facilities tend to be high and ASN performance is very high, so that work facilities have a high influence on ASN performance, meaning that if work facilities are high then ASN performance is very high, while the low indicator in the work facility variable is that the work process should be carried out effectively; 2. Work period tends to be high and ASN performance is very high, so that work period has a high influence on ASN performance, meaning that if work period is high then ASN performance is very high, while the low indicator in the work period variable is that interns with a work period of 0-12 months need to improve the quality of their work; and 3. Work facilities and work period tend to be high and ASN performance is very high, so that work facilities and work period have a high influence on ASN performance, meaning that if work facilities and work period are high then ASN performance is very high thus the proposed hypothesis can be accepted. Meanwhile, the low indicator in the ASN performance variable is that innovation should be carried out in various work programs.

Shariah-compliant investments follow Islamic principles, such as the prohibition of riba, gharar, and maysir, which emphasize fairness and transparency. In the digital era, apps like Ajaib utilize technology to improve efficiency and ensure sharia compliance. This research analyzes the efficiency and sharia compliance of the Ajaib app using a literature study, as well as secondary data from journals, sharia regulations, and official Ajaib documents. The analysis was conducted using a content analysis approach to evaluate the suitability of application features with sharia principles. The results showed that Ajaib has excellent features, such as education, magic bag, stop loss, take profit, and advance charting, which support efficient investment. The stock screener and speed order book features assist users in making quick decisions, while DSN-MUI-certified Islamic mutual funds ensure halal investments. The fast and transparent transaction process makes Ajaib easy to use and compliant with sharia principles. However, the analysis also found some shortcomings, such as a limited selection of Islamic mutual funds, less varied payment methods, and the absence of personalized consultation services. Compared to other apps, Ajaib needs to improve these shortcomings to be more competitive. This study concludes that operational efficiency and sharia compliance are critical to the sustainability of sharia investment in Indonesia. Further research is recommended to examine the user experience directly and compare Ajaib's performance with other platforms.

Village officials are government employees in the field of public services who have duties and obligations towards services to the community who work and support the Village Head in carrying out his duties. In the relationship between the government and the community, various concepts are known such as state administrative law which studies the actions in organizing a country, including in villages. Public services are very necessary in fulfilling the desires and needs of the community in the village government.This research was conducted using a normative legal research method. The data collection methods used by the author were interviews and literature studies. Interviews are data collection techniques conducted through face-to-face and direct question and answer between researchers and informants, while literature studies are data processing conducted by systematically analyzing written legal materials with a statutory approach and a case study approach.The results of this study indicate that the performance of village officials in Pasar V Kebun Kelapa Village has not fully implemented good public service performance in terms of understanding of duties and functions, innovation, work speed, work accuracy and work between employees to realize excellent service.

The development of information technology in the digital era has significantly impacted various sectors, including libraries in educational institutions. This study focuses on the analysis and design of a web-based library information system at SMK Yapermas Jakarta, utilizing the Waterfall software development methodology. The Waterfall model was chosen for its systematic structure, ranging from requirements analysis to system maintenance. Currently, the library management at SMK Yapermas is still manual, leading to several issues such as slow book searching, borrowing, returning processes, and potential data errors. The objective of this study is to design a system that enhances library service efficiency. The research findings indicate that the web-based system significantly improves the efficiency and quality of services, with excellent ratings in various development stages, such as requirement analysis (81% - 88%) and system testing (81% - 86%). Therefore, the web-based library is expected to provide a more effective solution for library management at SMK Yapermas Jakarta and other schools.

This research examines the optimization of the administrative service system at the Regional Personnel Agency of Central Kalimantan Province using a descriptive qualitative approach. The focus of the research includes the implementation of the service system, identification of obstacles, and development of a resolution strategy. The results revealed that the administrative service system has been implemented through six main aspects that are integrated with each other, including guest services, management of incoming letters and dispositions, numbering of outgoing letters, reporting on letter administration, file distribution, and distribution of Decision Letters (SK). The main obstacle identified is the management of non-physical incoming mail that has not been well organized, but has been overcome through a systematic search strategy and intensive internal communication. Efforts to improve service quality are implemented comprehensively through the development of employee competencies, strengthening work integrity, periodic evaluations, and building a culture of excellent service, all of which contribute to improving the effectiveness of the overall administrative service system.

The large number of hospitals in Sukoharjo City makes the people of Sukoharjo City have many choices to determine where they will use health services. The community is very selective about services in hospitals, so that aspects in the Marketing Mix become a benchmark for determining whether or not patients will use health services at the hospital. Marketing Mix is ​​a series of marketing tools used by companies or hospitals continuously to achieve their marketing goals in the target market. This study aims to explore and find obstacles in the implementation of the marketing mix at PKU Muhammadiyah Hospital, Sukoharjo. The study used a qualitative descriptive method with a cross-sectional approach and data collection techniques using in-depth interviews with key informants and specialist informants at the hospital. The results of the study showed that marketing mix components such as products, people, and promotions have been implemented well, although there are still some challenges. Excellent services such as ERACS and stitch-free eye surgery have succeeded in attracting patient interest, but promotion through social media has not been optimal, based on a comparison between the number of patients each month and interactions on social media, it was concluded that social media promotion is still not optimal because the number of interactions is still ≥50% of the number of patients. In addition, hospitals face obstacles in implementing telemedicine and homecare services. Recommendations provided include improving digital promotion strategies and developing innovative services to improve hospital competitiveness and hospitals must also consider the suitability between educational background and the work assigned.

Passport services at the Class 1 Non TPI Immigration Office in Pemalang, Central Java are oriented towards public satisfaction by not abandoning the principles of excellent service, which include: simplicity, clarity, certainty of time, accuracy, security, responsibility, completeness of facilities and infrastructure, convenience access, discipline, politeness and friendliness, as well as comfort. As well as having standards, namely: legal basis, requirements, systems, mechanisms, procedures, settlement period, costs/tariffs, service products, facilities and infrastructure, implementing competence, internal supervision, complaint handling , suggestions, input, number of implementers, service guarantees that provide certainty of time, security and safety guarantees, as well as evaluation of implementer performance.The purpose of this research is to evaluate the level of service provided by the Class 1 Non TPI Immigration Office, Pemalang, Central Java in making passports. This research uses observation, documentation and interviews as data collection methods, with a qualitative descriptive approach.The results show that the Central Java Non-TPI Class 1 Immigration Office in Pemalang usually offers competent passport issuance services. This conclusion is based on an assessment of service quality elements such as dependability, responsiveness, assurance, empathy, and concrete evidence. However, the report also identified a number of challenges, such as staff shortages and a lack of facilities and equipment.The Class 1 Non TPI Immigration Office in Pemalang, Central Java must take a number of steps to improve the quality of its services. These include increasing the number of employees, training to improve human resource capabilities, improving and completing facilities and infrastructure, as well as increasing community collaboration and communication. The office's goal in implementing these changes is to provide services that are faster, easier, and more acceptable to the community.

This research aims to gain a deeper understanding of the East Sepatan District's efforts in realizing excellent service in issuing E-KTP, which is based on the principles of good governance. Using a descriptive and qualitative approach, data was collected through field observations through interviews with informants consisting of Heads of Sections, Secretaries and Employees in East Sepatan District, as well as notes. Next, the data obtained was analyzed from the data reduction process, data presentation, and drawing conclusions. E-KTP services in East Sepatan District must meet the principles of good governance standards, namely including the principles of professionalism, transparency, supervision, responsiveness, democracy and participation, efficiency and effectiveness, foresight, and law enforcement, all of which comply with good governance standards. is trying to improve all these aspects and can be said to be almost on the verge of being good, but there are still several shortcomings and weaknesses in its implementation. The results of interviews and observations show that the e-KTP making service in East Sepatan District meets all the specified indicators. Solution So that good governance can be implemented optimally, governance principles such as legal regulations and justice need to always be considered and evaluated.

This research aims to gain a deeper understanding of the East Sepatan District's efforts in realizing excellent service in issuing E-KTP, which is based on the principles of good governance. Using a descriptive and qualitative approach, data was collected through field observations through interviews with informants consisting of Heads of Sections, Secretaries and Employees in East Sepatan District, as well as notes. Next, the data obtained was analyzed from the data reduction process, data presentation, and drawing conclusions. E-KTP services in East Sepatan District must meet the principles of good governance standards, namely including the principles of professionalism, transparency, supervision, responsiveness, democracy and participation, efficiency and effectiveness, foresight, and law enforcement, all of which comply with good governance standards. is trying to improve all these aspects and can be said to be almost on the verge of being good, but there are still several shortcomings and weaknesses in its implementation. The results of interviews and observations show that the e-KTP making service in East Sepatan District meets all the specified indicators. Solution So that good governance can be implemented optimally, governance principles such as legal regulations and justice need to always be considered and evaluated.

Satisfying excellent service will definitely have an impact on achieving a standard value of satisfaction for patients or service recipients. Patient satisfaction is the best assessment of the description of the diversity of service quality received by patients. This research was conducted with the aim of knowing the relationship between service quality and patient satisfaction at the general polyclinic at the Mamburungan Health Center, Tarakan City, by applying the RATER concept, namely responsiveness, assurance, tangible, empathy, and reliability. This research is descriptive quantitative using the Cross Sectional Study method conducted on 165 respondents, using a questionnaire, with the result that the quality of service is good, and patient satisfaction at the Mamburungan Health Center is satisfied. The results of the data analysis test Rho Spearman's P value (Sig. (2-tailed) 0.00 and α 0.05 which proves that there is a significant relationship between service quality and patient satisfaction in the general polyclinic at the Mamburungan Health Center, Tarakan City. It is hoped that the Mamburungan Public Health Center can further improve quality services by creating separate examination rooms so that patient privacy can be better maintained, not combining multiple services so that patient privacy and comfort can be increased, and building cleanliness, service rooms, tidiness, and the appearance of officers so that they can be further improved so that maximum patient satisfaction can be achieved.  

Neonatal maternal emergencies are a contributing cause of maternal mortality, including hypertension disorders, namely preeclampsia/eclampsia (33.07%), obstetric hemorrhage (27.03%), other obstetric complications 12.04%, infections in pregnancy (6.06%) (Indonesian Ministry of Health, 2019). Maternal mortality and morbidity can actually be reduced or prevented with various improvements in the field of obstetric health services. In Indonesia, obstetric emergency problems occur due to four delays, namely being late in recognizing danger signs and risks, being late in making a decision to seek help, being late in getting transportation to reach a more capable health service facility, and being late in getting help at a referral facility. Bangun Rejo Village is one of the villages in the Tanjung Morawa Community Health Center which has the highest risk of pregnant women compared to other villages. Involvement in decision making regarding referrals is still predominantly obtained from the family, so that family knowledge regarding emergency problems and pregnancy complications experienced by the mother greatly influences the accuracy of decision making to refer/contact a midwife/health worker so that treatment can be obtained more quickly. This activity aims to increase the knowledge of health workers, namely village midwives and cadres, in providing excellent maternal and neonatal emergency services in Bangun Rejo Village. This activity was attended by 9 midwives and 11 cadres from 11 hamlets in Bnagun Rejo Village. The results of this activity were that there was an increase in partners' knowledge before and after the intervention in the "good" category, which increased by 53% and in the "poor" category, which decreased by 53%. The initial pretest score was 45% which increased in the post test to 98%.  It is necessary to increase the knowledge and abilities of village midwives and cadres in Bnagun Rejo Village regarding maternal and neonatal emergency services.

Overall patient satisfaction at the Pandega Hospital Inpatient Installation, Pangandaran Regency may be considered less than optimal in terms of suitability and consistency. Concerns regarding appropriateness arise from the lack of services provided by physicians and nurses in a timely and consistent manner. In particular, nurses were not adept at adequately explaining the necessary steps to patients. The level of patient satisfaction is influenced by the standard of service provided, and it is proven that Pandega Pangandaran Regional Hospital is still lagging behind in terms of reliability and responsiveness. The reliability of nurses is still lacking in providing comprehensive, thorough and fast services in accordance with the timeframe and responsiveness that has been determined, with nurses showing reluctance to handle patient complaints. This research was conducted using an explanatory survey method with quantitative methodology. The data analysis methodology used includes instrument testing to assess validity and reliability, research model testing using the coefficient of determination, and hypothesis testing using the t-test. The research results show that the level of service provided at the Pandega Pangandaran Hospital Inpatient Installation is of a high standard. Has the highest score on the empathy indicator and the lowest score on the responsiveness indicator. The level of patient satisfaction at the Pandega Pangandaran Hospital Inpatient Installation is quite high. Has the highest score on the aesthetic indicator and the lowest score on the suitability indicator. The research results found that service quality has a strong and beneficial influence on patient satisfaction at the Inpatient Installation of Pandega Pangandaran Regional Hospital. Thus, there is a direct relationship between the level of excellent service and patient satisfaction at the Pandega Pangandaran Hospital Inpatient Installation.    

Pulau Rantau Village is one of the villages under the working area of ​​Tanah Grogot District. Community Service by providing material related to TQM so that village employees are able to carry out their duties and responsibilities well, namely by providing maximum service to every community who needs services at the village office. The target of implementing this activity is all employees at the Pulau Rantau Village Office, Tanah Grogot District, with the material of Implementing TQM in Improving the Quality of Excellent Service carried out through lecture and question and answer discussion methods. In this activity, the importance of cooperation between all village officials in providing services to the community is also conveyed, so that excellent quality service and satisfaction is felt by every community member who receives services at the village office.

This study examines the implementation of Qur’anic values in the services of Umrah pilgrims at Safarindo Albarokah Umroh using a Living Qur’an approach based on QS. An-Nahl: 90. The verse emphasizes three core values: ‘adl (justice), ihsan (excellence), and ita’ dzil qurba (social care), which serve as guiding principles in service management. This research employs a qualitative descriptive method using observation, in-depth interviews, and documentation. The findings show that all three values have been systematically implemented in administrative services, religious guidance, accompaniment in the Holy Land, and post-travel services. The value of ‘adl is reflected in transparent pricing and fair treatment of pilgrims, ihsan is demonstrated through excellent, responsive, and continuous service, while ita’ dzil qurba is realized through social programs such as scholarships for underprivileged pilgrims and special services for elderly and disabled pilgrims. This study concludes that Safarindo Albarokah Umroh integrates Qur’anic values into its operational system, contributing to the development of Living Qur’an studies in Islamic business practices.

Human resource development is a process of how management gains experience, skills and attitudes to achieve success as leaders in the organization, so that development activities are aimed at helping employees/employees to be able to handle their responsibilities in the future. Bearing this in mind, training and human resource development programs are needed which are carried out periodically and continuously, in order to provide satisfactory (prime) service. Thus, companies/institutions need to have good operational implementation instructions, as well as educated officers who can implement these operational systems and procedures appropriately. Apart from development, training activities are also very influential on human resources because with this training human resources will be encouraged to be able to provide excellent service for candidates or those interested in buying or using their services. And it is no less important to provide training to customer service on how to serve in a very friendly, polite, knowledgeable manner so that clients/interested people can feel comfortable when communicating or making transactions.

Article 8 of Act Number 20 years 2008 affirmed the government's commitment to Micro and Small Medium Enterprises to funding accurately and help obtain financing and services or other financial products, both conventional and Syariah systems. Contracts play an important role in economic activity or business. Function contracts give legal certainty, rules of the game, and tools evidence. Syariah funding contracts have many kinds which can be applied for various needs. Contract law is an open system, but the type of contract must be chosen to efficiently secure the distribution of funds. The role of the state needed to be precise following the purpose, for example, they do not finance properly the empowerment of micro-businesses in the livestock field. One theory that could help in legal problems in determining excellent choices is the economic analysis of law. This theory over law problems choice does not this can be resolved, as of theories it has the central idea to efficiency, among others the rule of law through contract.    

Libraries are part of the learning resources that every school and college must have. Because students easily search for information or knowledge through the library. This community service aims to socialize Information Management at the SMA Negeri 7 Binjai Library through the Use of Website-Based Applications. This community service method uses a socialization approach to students, female students, and teachers of SMA Negeri 7 Binjai. The results of this study explain that a library is an organization tasked with collecting information, processing, presenting, and serving the information needs of library users. The existence of this web-based library is very helpful for students, students, and teachers in obtaining information more quickly and helping the work of librarians in managing libraries that will be with tens of thousands to hundreds of thousands, even millions of collections, with services covering the school community (students, education staff, and the wider community), so it needs to be supported by an automation system that is futuristic (has a forward reach), so that it can always maintain excellent service.

The performance of health workers as a consequence of public demands for the need for excellent service or highquality service. It is expected to be able to show its professional contribution significantly in improving the quality of health services. The purpose of the study was to analyze the effect of internal communication on employee performance at the Anambas Islands Regency Population Control and Family Planning Health Office. The research design used the Analytical Survey method with a Cross Sectional approach. The population in this study were all employees as many as 98 people, all of whom were used as research samples with total sampling technique. Data analysis used univariate analysis, bivariate with chi-square test and multivariate with logistic regression. The results of logistic regression research show that there is an influence of leadership p = 0.001, motivation p = 0.000, trust p = 0.000, and appreciation p = 0.000. While the dominant factor that affects employee performance is appreciation p = 0.000 with Exp(B) 55.590. The conclusion of this study is that there is an influence of leadership, motivation, trust and appreciation. The dominant factor, namely appreciation, affects employee performance at the Anambas Islands Regency Population Control and Family Planning Health Office. It is recommended that the Anambas Islands Regency Population Control and Family Planning Health Office needs to provide direction to employees at work so that they have creativity at work so that employees continue to improve so that employee performance increases.

To achieve excellent service, a company’s employees must possess certain qualities, such as a passion for work and an attitude of always being ready to assist as well as having the capacity to handle customer complaints professionally. Service to service users at Yogyakarta International Airport, both at the departure terminal and arrival terminals, is critical for passengers. One of these is transit and transfer services for passengers. The purpose of this research is to find out the impact of Transit and Transfer officers’ service quality on passenger satisfaction and to identify what service quality attributes transit and transfer officers at Yogyakarta International Airport should develop. This research employed the importance-performance analysis (IPA) approach. The sample size was 100 respondents, obtained by distributing questionnaires to 100 respondents who were in transit or transferring at Yogyakarta International Airport and measured using the Slovin formula. The data were analyzed using Gap analysis with the SERVQUAL method and importance-performance analysis (IPA). The research results show that the analysis of the level of conformance and the reality-expectation gap based on the five SERVQUAL dimensions of the service quality of Transit and Transfer officers at Yogyakarta International Airport is good in satisfying passenger expectations. The average gap dimension analysis indicates that the service of Transit and Transfer officers are providing satisfactory service based on passengers’ perceptions, with an average score of <-1. Based on the Cartesian diagram mapping, 6 attributes are considered important by passengers and need priority action and carry out evaluations and improvements based on the mapping results through importance-performance analysis, with the physical evidence dimension resulting in the lowest quality dimension and requiring priority improvement action.