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Suryani, Nuri; Krisdianti, Nana; Pradana, Riski; Taupik, Muhammad; Subiyantoro, Singgih

Adi Widya: Jurnal Pengabdian Masyarakat 2020 Lembaga Penelitian dan Pengabdian Masyarakat

In their life, the people of Siwal Village cannot be separated from the use of oil. Moreover, the majority of Siwal Village residents work as food or fried food sellers on the roadside. Repeated use of cooking oil can have harmful effects on health. In addition, used cooking oil that can no longer be used is usually dumped in careless places and causes environmental pollution. Another problem in Siwal Village is the lack of skills of children due to the influence of gadgets. With these things in mind, training on how to process used cooking oil into an alternative material for making used used wax is one of the right solutions. Activities consist of a location survey, implementation, results and discussion. Implementation includes; 1) preparation 2) counseling 3) training 4) mentoring 5) evaluation 6) advanced stage training. All activities carried out online are able to improve children's skills and reduce environmental pollution due to used waste. Keywords: oil, used cooking, wax

Wiwi Piola; Andi Nur Aina Sudirman; Sri Devi Padang; Ananda Rizki

Jurnal Fisioterapi dan Ilmu Kesehatan Sisthana (JUFDIKES) 2020 Stikes Kesdam IV/Diponegoro Semarang, Indonesia

Hipertensi atau tekanan darah tinggi merupakan bentuk penyakit tidak menular, penyakit ini tergolong penyakit yang menahun tidak dapat disembuhkan akan tetapi dapat dicegah tingkat keparahannya, pencegahan keparahan penyakit ini berasal dari dalam diri penderita dan keluarga. Tujuan dari penelitian ini untuk mengetahui hubungan tugas kesehatan keluarga dengan kejadian hipertensi.Desain penelitian menggunakan metode survey analitik dengan pendekatan cross sectional. Jumlah populasi sebanyak 31 orang, penentuan sampel menggunakan teknik total sampling. Hasil penelitian didapatkan mayoritas responden mengalami hipertensi kategori sedang dengan tugas kesehatan keluarga kurang, analisis data uji chi square hitung > chi square tabel (14,280 > 0,3550) atau  p=0.006 < 0.05. Kesimpulan pada penelitian ini Ha diterima yang berarti terdapat hubugan tugas kesehatan keluarga dengan kejadian hipertensi di Desa Timbuolo Tengah Kecamatan Botupingge Kabupaten Bone Bolango. Saran untuk keluarga agar melaksanakan tugas kesehatan keluarga yaitu mengenal masalah kesehatan, membuat keputusan tindakan kesehatan yang tepat, merawat keluarga yang sakit, memberihkan lingkungan rumah dan menggunakan fasilitas kesehatan untuk pengobatan.

Asni Ayuba; Haslinda Damansya; Sintia K. Polapa; Sasmita Lauma

Jurnal Fisioterapi dan Ilmu Kesehatan Sisthana (JUFDIKES) 2020 Stikes Kesdam IV/Diponegoro Semarang, Indonesia

Lansia mengalami permasalahan terkait aspek penurunan fungsi fisik, biologis,psikologis, Perubahan ini akan memberikan pengaruh pada seluruh aspek kehidupan termasuk kesehatannya. Salah satu dukungan yang dapat meningkatkan kualitas hidup lansia hipertensi adalah dukungan sosial keluarga.Penelitian ini bertujuan untuk mengetahui Hubungan Dukungan Sosial Keluarga Dengan Kualitas Hidup Lansia Hipertensi. Metode penelitian ini menggunakan Desain penelitian Survey Analitik pendekatan Cross Sectional. Teknik Pengambilan Sampel menggunakan Total Sampling sehingga didapatkan 58 Responden Instrumen yang digunakan adalah lembar Observasi dan Kuesioner. Hasil yang diperoleh menggunakan uji square didapatkan nilai p value 0,001 yang berarti terdapat Hubungan Dukungan Sosial Keluarga Dengan Kualitas Hidup Lansia Hipertensi Bagi masyarakat terutama keluarga yang hidup dengan lansia agar dapat memperhatikan lansia dan berupaya untuk konsultasi masalah  kesehatan yang terjadi pada lansia kepada petugas kesehatan agar dapat ditangani dengan tepat.

A.Awaliya Anwar; Andi Khairul Musyawir; Era Pratiwi

Jurnal Fisioterapi dan Ilmu Kesehatan Sisthana (JUFDIKES) 2020 Stikes Kesdam IV/Diponegoro Semarang, Indonesia

The purpose of this study was to analyze the effect of management information systems on the work effectiveness of outpatients at the Prof.Dr.H.M Anwar Makkatutu Regional General Hospital, Bantaeng Regency. The type of research used is quantitative research. This research method uses primary data through a survey using a questionnaire as many as 73 outpatient employees of the Regional General Hospital Prof.Dr.H.M Anwar Makkatutu Bantaeng as the research sample. Data were analyzed through univariate and bivariate analysis with Chi-Square test using SPSS program. The results showed that: (1) The quality of the system showed a value of p = 0.001 < from = 0.05, which means it can be concluded that Ho is rejected, meaning that the system user has an effect on the work effectiveness of outpatients at Prof. Hospital. Dr. H. M. Anwar Makkatutu 2020, (2) The quality of information affects the work effectiveness of employees with a p value = 0.000, (3) System users affect the work effectiveness of outpatients with a p value = 0.000, (4) User satisfaction affects the work effectiveness of outpatients path with p value = 0.000. This shows that the quality of the management information system can increase the work effectiveness of outpatient employees at Prof. Hospital. Dr. H. M. Anwar Makkatutu Bantaeng. If the management information system is good, it will increase the work effectiveness of outpatients and increase employee satisfaction.

Sri Ayu Nata

Jurnal Sains dan Kesehatan (JUSIKA) 2020 Universitas Muhamadiyah Manado

Information Technology is a medium that can convey information. Family support is the treatment given to a family member. Casual sex among teenagers is a type of juvenile delinquency that is committed without a marriage relationship. The purpose of this research is to analyze the relationship between information systems and family support for free sex among teenagers at SMK 1 Bungoro. This type of research is analytical survey research, with a cross-sectional design. This research was conducted in March 20 - May 10 2020 Based on the research conducted, the results showed that there was a relationship between information technology and knowledge of free sex (0.05=0.05) and there was no relationship between family support and knowledge of free sex (0.06>0.05). Teenagers are expected to be active in seeking positive information from various existing media so that students have high knowledge and understanding about free sex in order to avoid the risks and impacts caused by free sex.

Susanti Monoarfa; Pipin Yunus; Rizal Husain; Vidya Septiani Ali

Jurnal Sains dan Kesehatan (JUSIKA) 2020 Universitas Muhamadiyah Manado

Penelitian ini bertujuan untuk mengetahui hubungan pengetahuan perawat dengan penanganan awal pasien trauma dada di UGD RSUD DR M.M DUNDA Limboto. Metode penelitian ini menggunakan survey analitik dengan pendekatan Cross sectional study. Teknik pengumpulan data dilakukan dengan total sampling. Hasil penelitian Berdasarkan analisa data dengan menggunakan uji chi square test diperoleh Pvalue = 0,009 yang berarti lebih kecil dari α = 0,05 dengan demikian, Ha diterima. Maka disimpulkan bahwa ada hubungan antara pengetahuan perawat dengan penanganan awal pasien trauma dada di Ruang UGD RSUD DR. M.M Dunda Limboto.Maka diharapkan kepada perawat hendaknya mengembangkan pengetahuan dan selalu update informasi terkini tentang penanganan awal pasien trauma dada.

Ida Rahmawati; Dwi Putri Sulistyaningsih; Mika Oktarina; Violita Siska Mutiara

Jurnal Pengabdian kepada Masyarakat Wahana Usada (WUJ) 2020 Sekolah Tinggi Ilmu Kesehatan KESDAM IX/Udayana

Background: Malaria is a major health problem that affects all age groups of individuals that can cause death and disability. Malaria is spread through the bite of a mosquito that has been exposed to a parasitic infection. Only with just one bite, this infection can cause death to a person. Prevention efforts by means of early detection of malaria are expected to be able to suppress mortality and morbidity from malaria. The purpose of this activity is to preventive action by screening or early detection of malaria in the community in Bang Haji Village, the working area of ??the Sekayun Health Center, Central Bengkulu Regency. Methods: malaria Mass Blood Survey (MBS) measurement using Rapid Diagnostic Test (RDT). The target of the Rapid Test examination is the community in the village Bang Haji which is a malaria endemic village in the working area of ??the Puskesmas Sekayun, the examination was carried out at the Village Hall. Result: measurement result using RDT shows that from 215 people who were tested, there was 1 resident who was positive for malaria (0.46%). Conclusion: results screening using MBS malaria measurement using RDT was found to be 1 Plasmodium vivax malaria positive person. Screening conducted on the community in Bang Haji Village, the working area of ??the Sekayun Health Center, is expected to improve vigilance for all parties, because the transmission of malaria occurs very quickly. 

Nurul Rahmah Siregar

Jurnal DIKMAS 2020 Biro Pengelolaan Penelitian dan Pengabdian Kepada Masyarat SETIA Ngabang

The purpose of training therapy and functional activities in the elderly is to increase understanding of how to do exercise therapy and increase functional activities in the elderly in Raya Kahean Village, Simalungun Regency. The implementation method carried out in this community service activity is by conducting two-way discussions or communication and by conducting demonstrations by strengthening the process of internalizing knowledge because of direct practice carried out to the community, especially the elderly. The activity plan carried out is by conducting surveys, analyzing the needs of the elderly, socializing exercise therapy programs and functional activities to the elderly, as well as carrying out exercise therapy programs and functional activities, as well as evaluating whether the program is able to improve the health of the elderly in Raya Kahean Village, Simalungun Regency

Fitriyah Nurul Khikmah

Jurnal Visi Manajemen 2020 Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia Semarang

Penelitian ini dilakukan di MTs NU Demak yang bertujuan untuk mengetahui pengaruh stres kerja dan lingkungan kerja terhadap kinerja karyawan MTs NU Demak. Metode yang digunakan dalam penelitian ini adalah metode survey dengan analisis kuantitatif meliputi uji validitas dan reliabilitas, analisis regresi berganda, uji model melalui koefisien determinasi dan uji anova serta pengujian hipotesis melalui uji t dan uji f. Dari data yang telah diolah sehingga menghasilkan persamaan regresi sebagai berikut: ( Y = -0,360 X1 + 0,670 X2). Pengujian hipotesis menggunakan uji t menunjukkan bahwa ada pengaruh negative dan signifikan dari stress kerja terhadap kinerja karyawan. Kemudian melalui uji F dapat diketahui bahwa lingkungan kerja memiliki pengaruh positif yang signifikan terhadap kinerja karyawan. Koefisien determinasi (adjusted R2) yang diperoleh sebesar 0,526. Hal ini berarti 52,6% kinerja karyawan dapat dijelaskan oleh variabel Stres kerja dan Lingkungan kerja dan 47,4% kinerja karyawan dapat dijelaskan dari variabel lain selain kedua variabel tersebut.

Puspita Puji Rahayu

Jurnal Visi Manajemen 2020 Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia Semarang

Global environmental changes have increased the complexity and disarray of the competitive environment, resulting in severe competition and placing pressure on each player to hone their creative business skills. At this point, the company realized that using its human resources would be its last remaining option for resolving the problem. In other words, enhancing organizational performance motivates staff to produce top-notch work. As a result, from the beginning of the job relationship until it is over, efforts must be made effectively. Discipline may motivate workers to carry out any duty successfully. Therefore, you must try to become an expert in the discipline. This study set out to determine how much the employees' level of education and work ethic influenced their performance at the Semarang District Social Service. The data used in this inquiry were based on the survey's fundamental information. The sample for the study consisted of every employee of Semarang District Social Service.

Delima Fitri Hapsari; Azhari, Nanang Khosim

JURNAL KEPERAWATAN SISTHANA 2020 SEKOLAH TINGGI ILMU KESEHATAN KESDAM IV DIPONEGORO

Schizophrenia is a neurological disease that affects the person's perception, thinking, language, emotional, and social behavior of a person. One of the symptoms of schizophrenia is hallucinations. Hallucination is a lost person's ability in distinguishing the stimulation from the outside or from within. The results of a survey obtained from RSJD Dr. Amino Gndohutomo central java province of hallucinations is the most common problem that is reaching 2.398 inhabitants. One of the efforts to deal with the hallucination is scolded. Scolded is an effort that can be done to control his hallucinations by way of rejecting the hallucinations that arise. The purpose of this case study to find out the decrease in the score of the hallucinations of schizophrenia patients have heard before and after the therapy done and scolded. This research uses descriptive analysis type by using the method of approach to the case studies. The subjects used are 2 subjects with impaired auditory hallucinations. The results showed there is a difference between before and after the therapy is carried out on the subject I from 42 became 37, and subject II from 39 became 30. It can be concluded that the result of this study indicate that scolded therapy able to reduce the level of hallucinations in schizophreia patients, therefore if done with a routine then the level of hallucination will come down and help the healing process.

Novia Dwi Astuti

Jurnal Pengabdian kepada Masyarakat Wahana Usada (WUJ) 2019 Sekolah Tinggi Ilmu Kesehatan KESDAM IX/Udayana

Students are expected to get knowledge about clean and healthy lifestyle or in Indonesian is called Perilaku Hidup Bersih dan Sehat (PHBS). In fact, the program that is set by the government in PHBS application isn't optimally executed. The first survey data shows that the mental-disabled student's knowledge about PHBS (hand-washing) is less. The purpose of this research is for knowing the influence of hand-washing Education towards PHBS knowledge to mental-disabled students. Methods: The population of this research is 30 mental-disabled students from state mental-disabled elementary school of Tuban or SDLB Negeri Tuban with hand-washing learning SOP and questionnaire paper for knowledge scoring. The independent variable is clean hand-washing training and the dependent variable is PHBS knowledge to mental-disabled student  that scored by structural interview with pre-test and post-test. Results: As the result, it shows the most respondents have enough knowledge before the treatment, that is 18 (60,0%) students and almost all respondents have good knowledge after the treatment, that is 28 (93,3%) student. Conclusion: From this research result, the school is expected to apply the clean hand-washing training to develop PHBS knowledge learning in school periodically.

Sarafuddin, Sarafuddin; Winarto, Winarto

Adi Widya: Jurnal Pengabdian Masyarakat 2019 Lembaga Penelitian dan Pengabdian Masyarakat

Kegiatan Pengabdian masyarakat ini bertujuan untuk mengoptimalkan peran guru dalam mendidik karakterpeserta didik melalui media tembang macapat pangkur di SDN 02 Gaum Tasikmadu Karanganyar. Peranguru di sekolah sangat berpengaruh pada kemajuan dan perkembangan karakter peserta didik untukmengenali dan mencintai seni dan budaya daerahnya. Selama ini kadang-kadang guru di sekolah hanyasekedar melaksanakan kewajiban mengajar dengan tuntutan ketercapai ketuntasan materi pembelajaran.Artinya bahwa guru di sekolah kurang maksimal dalam memanfaatkan media pembelajaran terutama mediaberbasis seni untuk mendidik karakter peserta didik. Kondisi ini diperoleh berdasarkan hasil survey yangawal yang dilakukan di SDN 02 Gaum Tasikmadu Karanganyar. Pengabdian ini dilakukan di SDN 02 GaumTasikmadu Karanganyar. Metode pelaksanaan pengabdian meliputi: (1) metode pendekatan yang dilakukanmulai tahap survei, dan perijinan, dan (2) metode pelaksanaan program, meliputi tahap pendahuluan, tahapsosialisasi dan audiensi, tahap pelaksanaan dan kolaborasi, dan tahap evaluasi. Target luaran yang dihasilkanadalah 9 guru dari 12 guru yang mengikuti pelatihan ini mampu menyusun materi pembelajaran seni berbasiskearifan lokal. Luaran yang dihasilkan berupa materi pembelajaran seni tembang macapat pangkur sertapublikasi artikel pengabdian dalam jurnal ilmiah. Diharapkan dengan adanya kegiatan ini akan dapatmemberikan penguatan pemahaman pada guru-guru tentang betapa pentingnya pendampingan dalammenanamkan karakter peserta didik. Kondisi tersebut tidak bisa dipungkiri bahwa apabila peserta didikdidekatkan dan diajarkan tentang kearifan lokal seperti tembang macapat pangkur, maka pada diri merekaakan tumbuh karakter baik yaitu kecintaan terhadap seni dan budaya daerahnya.Kata Kunci: Peran guru, pendidikan karakter, media tembang macapat pangkur.

Sumarmawati, Eka Dewi; Rachman, Arif Nugroho

Jurnal Ilmu Manajemen dan Akuntansi Terapan 2019 Sekolah Tinggi Ilmu Ekonomi Totalwin

The purpose of this research is to test the influence gender differences, level of education and business age to income of Small Medium Enterprises (SMEs) in Solo Raya. This researcher will analyze the influence gender  differences, the level of education and business age towards the income of SMEs in Solo Raya. There are more than 960 SMEs managed by government of Solo Raya. In order to analyze the data, the collection of data is done through survey and interview to the owners of SMEs in Solo Raya. The researcher utilizes ordinary linier regression analysis SPSS program while the sample size is 150 owners of SMEs. Results show that gender, level of education and business age differences significantly influences the income of the SMEs.

Sutrisno, Erwan

Jurnal Ilmu Manajemen dan Akuntansi Terapan 2019 Sekolah Tinggi Ilmu Ekonomi Totalwin

Limited capacity in State Universities makes private universities have the same opportunity to be selected for prospective students who are not accommodated in State Universities in continuing their studies. The ability to obtain a large number of students depends on delivery of information from private university (PTS) concerned, through marketing strategy of services implemented by private universities. This also applies to STTKD Yogyakarta. The formulation of the problem in this study is the extent of influence of advertising, sales promotion, personal sales, public relations and direct marketing on student decisions to study at the Yogyakarta Aerospace Technology College (STTKD). This study aims to (1) find out the influence of advertising, sales promotion, personal sales, public relations and direct marketing on student decisions chosen by the Yogyakarta Aerospace Technology College (STTKD) and (2) to find out which factors are most dominant in student decisions. Theory used is theory of Marketing Management related to Consumer Behavior. Primary data collection techniques with questionnaires, supported by interviews. Sample in this study was 95 respondents. Research method used is quantitative descriptive. Type of research conducted is a case study supported by a survey, nature of this study is descriptive research. Data processing uses SPSS version 15 software with descriptive analysis and hypothesis testing using multiple linear regression analysis. Determination coefficient (R2) is 0.64. This shows that independent variables studied were able to explain 64% of the decision students to choose Yogyakarta Aerospace Technology College, while remaining 36% was explained by other independent variables that were not examined. Results showed that marketing promotion mix (advertising, promotion sales, personal sales, public relations and direct marketing) had a significant effect on students 'decision to choose Yogyakarta Aerospace Technology College, and direct marketing factors had most dominant influence on students' decision to choose education at STTKD Yogyakarta.

Hardiyanti Prihatiningrum

JURNAL ILMIAH KOMPUTER GRAFIS 2019 UNIVERSITAS STEKOM

Current technological developments make many children choose to play with their gadget. This makes them sometimes lazy to read a book. But that can be tricked by story bookspictorial. The picture book itself has several advantages besides drawings that attract children's attention. Like an easy story to understand, contain meaning or stories of life learning, enhance imagination, and the existence of pictures in the story book will give a picture of imagination and fantasy in children. Therefore children are advised to be fond of reading book. Picture books have many variations on the theme the story, like about friendship or other fable stories. And for children who don't like books, can start with this picture book. Can be started by looking at the pictures, then just learning to read contents of the story of the book. In kindergarten HARAPAN MASA itself reading activities the book is still lacking. Most teachers read later students mimic. This is still considered inefficient because not all children will pay attention to. By holding the book reading activity, children are expected TK HOPE MASA can more smoothly read a book In collecting data, the method used by the author is by using interview research methods, surveys, literature studies. For making it using the CorelDRAW X7 program, Adobe Illustrator CS6, Adobe Photoshop CS5 and Manga Studio 5. The existence of this picture book is expected to increase children's interest in reading books.

Firdaus Aditya; Daniel Rudjiono; Bambang Suhartono

JURNAL ILMIAH KOMPUTER GRAFIS 2019 UNIVERSITAS STEKOM

The goal to be achieved in research is to make it interactive 2nd semester learning material for Wahyu Hidayah Kindergarten, Pagersari Village. This matter against the background by the medium of learning masish using paper that lacking evision. The purpose of this making use Adobe Flash CS 5 media is to be able to provide convenience in the delivery of learning Interactive multimedia is a media that consists of manyncomponents or media that are connected to one another and are able to interact. Teaching media in the form of interactive multimedia has the ability to save audio visual data, make multimedia especially interactive learning as a supporter of the learning method that was once conveyed through books and direct explanations that are not easily digested by children, so expect the use of interactive CD media that aims to improve learning outcomes can explain that learning media interactive able to provide more interesting and interesting information a lot of fun In collecting data, the method used by the author is by using observation and survey methods. For the making using the Adobe Auditions CS5, Adobe Photoshop CS5, Adobe programs Flash CS5, CorelDraw X5, Format Factory, is expected in the presence of media interactive learning can increase children's interest in learning.

Dewi, Ni Luh Made Asri

Bali Health Published Journal (BHPJ) 2019 Sekolah Tinggi Ilmu Kesehatan KESDAM IX/Udayana

Background: Prosocial behavior is one type of social-emotional development among preschoolers which can influence development at a later stage. Untreated social-emotional development can lead to aggressive, shy, timid, destructive behaviors, powerful behavior, violent behavior, negativism and selfishness. Objective to describe the prosocial behavior among preschoolers (5-6 years). Methods: This study used a descriptive design with a survey approach. The sampling technique used in this study was probability sampling: total sampling, namely 66 preschoolers (5-6 years old) at Maria Fatima Kindergarten, Jembrana, Bali. The data collection tool used here was a questionnaire in the form of a scale that was developed based on prosocial behavior indicators. Data analysis used univariate analysis in the form of categories. Results: The study results showed the characteristics of respondents namely male children of 48.5%, female children of 51.5%, five years old of 69.7%, six years old of 30.3%. The minimum score of prosocial behavior was 25 (low category) and the maximum score was 39 (moderate category). Conclusion: This study found that most of prosocial behavior of preschoolers (5-6 years old) was in the moderate category (74.2%). Further studies should be conducted regarding the factors that influence prosocial behavior.

Ratnasari Ratnasari; Tria Puspita Sari

JURNAL KEPERAWATAN SISTHANA 2019 SEKOLAH TINGGI ILMU KESEHATAN KESDAM IV DIPONEGORO

Latar Belakang: Pemilihan kontrasepsi yang digunakan oleh wanita perlu mempertimbangkan pengaruh metode tersebut terhadap fungsi reproduksi sekaligus kesejahteraan umum. Alat kontrasepsi pil dan suntikan mempunyai permasalahan atau efek samping paling utama yaitu gangguan pola haid. Hasil studi pendahuluan pada akseptor KB pil dan suntik kombinasi didapatkan 2 dari 5 akseptor KB Pil Kombinasi mengalami siklus menstruasi yang tidak teratur. Sedangkan akseptor KB Injeksi Kombinasi 1 dari 5 orang mengalami siklus haid yang tidak teratur. Tujuan: Untuk mengetahui perbedaan siklus menstruasi akseptor KB pil dan injeksi kombinasi. Metode Penelitian: Metode penelitian yang digunakan Survey Analitik dengan pendekatan cross sectional. Penelitian ini dilakukan di Wilayah Puskesmas Kerjo. Sampel yang diambil adalah akseptor KB pil dan injeksi kombinasi. Jumlah responden penelitian ini sebanyak 60, dengan teknik pengambilan sampel menggunakan teknik Quota Sampling. Instrumen penelitian menggunakan angket. Teknik analisa data pada analisis bivariat menggunakanT test. Hasil Penelitian: Hasil penelitian didapatkan siklus menstruasi akseptor KB pil kombinasi mayoritas normal (90%). Sedangkan siklus menstruasi pada akseptor KB injeksi kombinasi mayoritas juga normal (90%). Analisa bivariat padaperbedaan siklus menstruasi akseptor kb pil dan injeksi kombinasi menunjukkan nilait hitung lebih kecil dari t tabel (0,192 < 1,67065). Sehingga tidak ada perbedaan siklus menstruasi antara KB pil dan injeksi kombinasi. Kesimpulan: Tidak terdapat perbedaan siklus menstruasi akseptor KB pil dan injeksi kombinasi.

Prasetya, Adhitya Yoga; Wardati, Emi

Jurnal Ilmu Manajemen dan Akuntansi Terapan 2018 Sekolah Tinggi Ilmu Ekonomi Totalwin

This paper develops a research model to examine the relationshipamong e-service quality, quality customer problem management, customersatisfaction and customer loyalty. Data from a survey of Bukalapakcustomers were used to test the research model. Confirmatory factoranalysis was conducted to examine the reliability and validity of themeasurement model, and the structural equation modelling technique wasused to test the research model. The analytical results showed that thedimensions of e-service quality, quality customer problem management,affect overall customer satisfaction and customer loyalty. Moreover, thelatter in turn are significantly related to customer customer loyalty.