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The quality of health services is one of the important factors in the utilization of health services. Assessment of the quality of good health services is not limited to physical healing of the disease, but also to the attitude, knowledge and skills of officers in providing services, communication, information, courtesy, punctuality, responsiveness and the availability of facilities and physical environment. The research design used in this study was qualitative with in-depth interview techniques to key informants who were used as research objects totaling 1 (one) person, main informants 2 (two) people and supporters in this study totaling 3 (three) people with the characteristics as mentioned above, the total informants were 6 people. The results of the study all patients were satisfied with the physical evidence service (Tangible) about the cleanliness of the room in preventing and controlling infections. Some patients were satisfied with the responsiveness service regarding the collaboration of doctors, nurses and pharmacists in responding quickly to patient complaints. Some patients were satisfied with the reliability service regarding patient admission procedures, examination services, treatment and care. The conclusion is that there is an influence between service quality (Reliability, Responsiveness, Assurance, Empathy, Physical Evidence) on patient satisfaction at the inpatient installation of the Imelda Buruh Indonesia Hospital, Medan.

Fluctuations in the number of hotel guests which tend to decrease encourage managers to further improve management performance so that things that influence the decline can be identified and then implemented as appropriate strategies to overcome them. Consumers or guests in this case are a heterogeneous community who come from various backgrounds, characteristics, habits, regions, cultures and economic levels. Based on several theories, previous research and the phenomenon of this problem, research was conducted to analyze the influence of service quality on consumers' decisions to stay at the Surabaya Youth Hostel. In research that wants to see the influence of tangible, reliability, responsiveness, assurance, empathy on the decision to stay at the Surabaya Youth Hostel. By using tabulated data from the results of a population survey with a sample of 40 respondents, visitors staying at the Surabaya Youth Hostel were analyzed. using multiple linear regression analysis tools, it can be seen. The R value of 0.951 means that the relationship between the independent variables tangible, reliability, responsiveness, assurance, empathy on consumer decisions to stay overnight is close and strong. This is indicated by an R value above 50%, namely 95.1%. The simultaneous determination value (R square) is 0.904, meaning that variations in tangible, reliability, responsiveness, assurance, empathy regarding consumer decisions to stay overnight change by 90.4% while the remaining 9.6% is influenced by other variables not studied. In this research, it can be seen that the variables tangible, reliability, responsiveness, assurance, empathy influence simultaneously (simultaneously) on the decision to stay by producing an Fcount value of 64,219 and a Ftable of 2.4 with a df in the numerator of 5 and the denominator of 34. By using the test t can be seen that all independent variables, including tangible, reliability, responsiveness, assurance, empathy, have a partial influence on the decision to stay, where reliability with a calculated t coefficient value of 4,877 is the variable that has the most influence on the decision to stay.

The digital age has brought significant changes in the protection of intellectual property rights (IPR), making it increasingly crucial to safeguard works and innovations from easy infringement. This research aims to analyze the civil liability for IPR infringers in the digital era, which involves the application of civil law principles such as the elements of fault, presumption of liability, and absolute liability. IPR regulations in Indonesia have evolved since the Dutch colonial period until now, adjusting to digital dynamics through various new laws and regulations. This research uses normative methods supported by empirical methods to analyze in depth the civil liability for perpetrators of intellectual property rights (IPR) infringement in the digital era. This approach allows researchers to evaluate legal principles and applicable regulations, as well as collect primary data from real cases, such as copyright infringement on online platforms. Analysis of empirical data from infringement cases provides tangible evidence of the application of the law and its impact. Thus, normative methods supported by empirical methods provide not only a strong theoretical foundation but also a practical context for more effective policy recommendations in protecting IPR.The case studies show that copyright owners can file a lawsuit and, if proven, perpetrators can be penalized to pay damages as well as court costs. Registration of IPRs provides legal certainty and strong evidence in court. Therefore, preventive legal protection through strict regulation and repressive legal protection through strict sanctions are essential to enforce IPR and prevent further infringement in the digital age. This study concludes that consistent law enforcement and increasing public awareness of the importance of IPR protection are crucial steps in facing the challenges of the digital era.    

Background: Homecare is recovery, independence, fulfilling basic needs,choose the treatment nedded are called homecare, influences the success of health development. In overcoming health problems, health workers must be able to increase their professionalism in carrying out their duties to provide the best and highest quality services, so that patients and family members feel satisfied as measured by the factors. Purpose: This literature review research aims to find out how the quality of homecare service programs influences the level of patient satisfaction. Methods: There were 14 journals used in the literature review. Journal searches are carried out through Four databases : Google Scholar, Crossref, ProQuest, Emerald Insight.Results: Literature analysis shows that, there is a relationship between reliability, responsiveness, assurance, emphaty and tangible with the level of patient satisfaction.Conclusion: The quality of home services is influenced by several factors, the focus of quality measurement in Indonesia and several countries is similar. In other countries, quality seen in the nursing process, staff skills are called assurance. Quality is conceptualized as a continuous process, coordination of professional groups, prioritizing patient safety standards is called tangible, timeliness called responsiveness. In Indonesian quality is measured in five factors are tangible, responsiveness, reliability, assurance and empathy. These factors are most related to patient satisfaction in homecare services.

A land certificate is legal and very important proof of land ownership. Therefore, people need to look after and maintain it well. However, there are still cases where the certificate is lost, so the land owner needs to make an application to obtain a replacement certificate at the local National Land Agency. In the certificate replacement process, there are several obstacles, such as the high costs for publication in the mass media, the length of bureaucracy that the applicant must go through, the long time required to complete the service, and the large number of documents that the applicant must submit.  This research aims to evaluate the quality of service in the process of issuing replacement certificates at the Blitar City National Land Agency and identify the obstacles faced in this process. This research uses qualitative methods whose results will be processed into descriptive data. The data collected includes primary data obtained from interviews and observations, as well as secondary data obtained from literature reviews. The data collection process was carried out through interviews, direct observation and documentation. The results of this research are based on a series of analysis processes from interview data, observation and documentation, showing that the quality of replacement certificate issuance services at the Blitar City National Land Agency is good. Judging from the five indicators of service quality used, namely  Tangibles,  Reliability, Responsiveness, Assurance and  Empathy. There are obstacles faced, namely the occurrence of errors in the KKP system which is used to process all types of services, obstacles in making the oath agenda schedule which can hinder the completion of services    

The use of E-Commerce platforms has a significant impact on students' shopping patterns and consumption behavior. This article aims to analyze the factors that influence students in choosing to shop through E-Commerce and its impact on students' consumptive behavior from the perspective of consumption theory and modernization theory. The method used in this research is a qualitative approach, with sources collected through literature studies, data analysis, validity of analysis with data triangulation techniques. The results show that factors such as ease of use, price, product quality, availability of goods, emotional benefits, and tangible evidence influence students in choosing to shop through E-Commerce. The impact is a significant change in students' consumption patterns, which includes satisfaction with purchases, ease of product access, but also uncertainty about future needs and changes in shopping priorities. The implication is the importance of financial awareness and wise financial management skills for university students in dealing with the use of E-Commerce to minimize the negative impacts and maximize the benefits in improving their quality of life.    

This research aims to analyze public relations strategies to improve the quality of public administration services through KUBERSERI in Plumpang District. The research method used is a qualitative descriptive method. The data sources used are primary and secondary data sources. Data collection techniques in this research are interviews, observation and documentation. Data analysis in this research includes data collection, data reduction, data presentation, and drawing conclusions. The theoretical basis used in this research is the Cutlip, Center & Broom theory, namely that there are 4 indicators of public relations strategy, including fact finding (situation analysis), planning, action and communication (action and communication), and evaluation (evaluation). And for service quality variables, a theory is used which consists of 5 indicators, namely tangibles, reliability, responsiveness, assurance and empathy. The results of the research show that Plumpang District has implemented a strategy to improve the quality of administrative services well. Although in general Plumpang District has implemented efforts or strategies to improve the quality of its services, there are still several indicators that need to be improved in order to influence the community's expectations of obtaining quality services in Plumpang District.  

The Drug Information Service is an activity conducted by pharmacists to provide patients with information about medications, including dosage, dosage form, administration route, safety of use, side effects, and drug interactions. This service is crucial for patients, particularly those lacking detailed information about their prescribed medications. This study aimed to assess the level of satisfaction with drug information services among outpatient patients with BPJS and non-BPJS insurance at the Pharmacy Department of Dr. Moewardi Regional Public Hospital. The research adopted a quantitative approach with a cross-sectional design. Data collection was conducted using a questionnaire with 100 respondents. The findings of the study indicated that across 5 dimensions of satisfaction, the distribution of respondent answers regarding satisfaction with drug information services at the Outpatient Pharmacy of Dr. Moewardi Regional Public Hospital showed the following: reliability dimension 67.85% in the category of fairly satisfied, responsiveness dimension 63.20% in the category of fairly satisfied, assurance dimension 66.33% in the category of fairly satisfied, empathy dimension 68.52% in the category of fairly satisfied, and tangibles dimension 63.7% in the category of fairly satisfied. BPJS prescription type received a satisfaction percentage of 66.20%, while non-BPJS received 64.74%. In conclusion, the overall satisfaction level with drug information services at the Outpatient Pharmacy of Dr. Moewardi Regional Public Hospital could be categorized as fairly satisfied.    

The purpose of financial statements is to provide data that refers to the financial function, achievements (business results) of an organization and adjustments to the financial function of an institution that are beneficial to customers in making financial decisions. The research method used is a quantitative method. This research method uses literature research, which is a technique of collecting records of the use of notes and analyzing theories from various literature related to research. The improvement of Islamic banking through laws, guidelines for Indonesian financial institutions and the fatwa of the Indonesian Ulema Council with the existence of the Sharia-MUI Council is a concrete and tangible step as an effort to realize the dream of mankind for Islamic banking services and products in Indonesia in 2017. in accordance with modern trends. The decline in capital in Muamalat financial institutions shows that this financial group is starting to experience difficulties. Muamalat economic institutions need a capital boom to increase their capital ratio. With this additional capital, it will be able to help capital at Bank Muamalat Indonesia.

Satisfying excellent service will definitely have an impact on achieving a standard value of satisfaction for patients or service recipients. Patient satisfaction is the best assessment of the description of the diversity of service quality received by patients. This research was conducted with the aim of knowing the relationship between service quality and patient satisfaction at the general polyclinic at the Mamburungan Health Center, Tarakan City, by applying the RATER concept, namely responsiveness, assurance, tangible, empathy, and reliability. This research is descriptive quantitative using the Cross Sectional Study method conducted on 165 respondents, using a questionnaire, with the result that the quality of service is good, and patient satisfaction at the Mamburungan Health Center is satisfied. The results of the data analysis test Rho Spearman's P value (Sig. (2-tailed) 0.00 and α 0.05 which proves that there is a significant relationship between service quality and patient satisfaction in the general polyclinic at the Mamburungan Health Center, Tarakan City. It is hoped that the Mamburungan Public Health Center can further improve quality services by creating separate examination rooms so that patient privacy can be better maintained, not combining multiple services so that patient privacy and comfort can be increased, and building cleanliness, service rooms, tidiness, and the appearance of officers so that they can be further improved so that maximum patient satisfaction can be achieved.  

Creative behavior has an important role in the world of management and innovation, especially in the era of globalization and increasingly fierce business competition. This research aims to explore the world of creative behavior, focusing on aspects of innovation, imagination, and its influence in everyday life. In addition to having a significant impact in the realm of business and management, creative behavior also has a great influence in everyday life, covering various aspects such as art, education, health, and social relations. The importance of creative behavior in the context of management is emphasized, where innovation and imagination are vital triggers of creativity. Furthermore, this study aims to identify the factors that influence an individual's level of creativity, with the hope of making a tangible contribution to the development of innovative management strategies. Through a deeper understanding of these factors, leaders and management practitioners can develop a holistic approach to encourage creativity in the work environment. By integrating the results of this study into management practice, it is hoped that a work environment that facilitates creativity, innovation and sustainable growth can be created

Digital transformation in the public transportation sector is part of the national development priority agenda aimed at improving service quality and operational efficiency. This study aims to analyze the implementation of cashless payment-based digital transformation in public transportation policy on the Suroboyo Bus in Surabaya, analyze service quality based on SERVQUAL dimensions, identify supporting and inhibiting factors for implementation, and evaluate the success and shortcomings of the policy. This research uses a qualitative approach with a descriptive research type. The results show that the implementation of cashless payment on the Suroboyo Bus has been running well since 2018, with four main payment methods: QRIS, e-money cards, plastic waste contributions, and the Child Identity Card (KIA). QRIS has become the dominant payment method with a 48% share in 2025. Service quality based on SERVQUAL dimensions shows good results in the aspects of tangibles, reliability, and responsiveness, but still requires improvement in the dimensions of assurance and empathy. Supporting factors for implementation include government commitment, the availability of regulations (Perwali No. 22 of 2023)., adequate infrastructure, and support from digital payment service providers. Inhibiting factors include limited digital literacy, internet network disruptions, limited economic access, and lack of socialization. The success of the policy is reflected in increased operational efficiency, financial transparency, and a rise in the number of users from 1.2 million (2019). to 3.5 million (2025). Shortcomings of the policy include the digital gap for vulnerable groups, dependence on internet networks, and a decrease in participation in the plastic waste payment program from 25% (2023). to 12% (2025).

This study aims to describe the meaning of denotation, meaning of connotation, and myth in the traditions of Ngulihi Tudung in the Karo tribe. This study is a qualitative descriptive study by applying a semiotic approach developed by Roland Barthes to uncover aspects of sign communication in the marriage tradition of Karo Ngulih Tudung which later differed from the public view of marriage traditions that began to be distorted. The data obtained in this study is a sentence, dialogue or sign that can communicate the message to be delivered to the marriage tradition of Ngulihi Tudung tribe Karo. The data analysis technique is to carefully identify signs and symbols in the Tudung Tradition, divide them into markers and markers, analyze the relationship of signs to form more complex meanings, analyse the meaning of denotations, analyse meaning of connotations based on cultural historical context to mythology as ideology based on the study of Roland Barthes' Semiotics, and write the conclusions of the research. The results of the study show that the meaning of the denotation in the marriage tradition of Ngulihi Tudung seeks to show the most tangible meaning in the sign. In other words, the Denotation of Roland Barthers in the sentence found in the Marriage tradition is what is described by the sign against an object. Connotation is expressive, involving more subjective and objective experience. In the marriage tradition Ngulihi Tudung invites the public to criticize as sharply as myths can see certain values or norms that work in society.

This study aims to describe the meaning of denotation, meaning of connotation, and myth in the traditions of Ngulihi Tudung in the Karo tribe. This study is a qualitative descriptive study by applying a semiotic approach developed by Roland Barthes to uncover aspects of sign communication in the marriage tradition of Karo Ngulih Tudung which later differed from the public view of marriage traditions that began to be distorted. The data obtained in this study is a sentence, dialogue or sign that can communicate the message to be delivered to the marriage tradition of Ngulihi Tudung tribe Karo. The data analysis technique is to carefully identify signs and symbols in the Tudung Tradition, divide them into markers and markers, analyze the relationship of signs to form more complex meanings, analyse the meaning of denotations, analyse meaning of connotations based on cultural historical context to mythology as ideology based on the study of Roland Barthes' Semiotics, and write the conclusions of the research. The results of the study show that the meaning of the denotation in the marriage tradition of Ngulihi Tudung seeks to show the most tangible meaning in the sign. In other words, the Denotation of Roland Barthers in the sentence found in the Marriage tradition is what is described by the sign against an object. Connotation is expressive, involving more subjective and objective experience. In the marriage tradition Ngulihi Tudung invites the public to criticize as sharply as myths can see certain values or norms that work in society.

The residents of RW 05 Jomblang, Candisari District, Semarang City, are increasingly concerned about the impact of plastic waste on the environment. As a solution, used plastic bottles are being utilized as planting media in hydroponic techniques by MBKM students from various universities, such as UPN "Veteran" East Java, Padjadjaran University, and Semarang State University. This utilization of plastic bottles reduces waste while supporting sustainable agriculture by minimizing the use of land and water. The program raises community awareness about eco-friendly urban farming, focusing on water efficiency and quick harvesting processes. Education includes basic hydroponic techniques and their implementation using used bottles, which has been met with active community participation. Evaluations show tangible results, such as pakcoy plants being distributed to participants. Discussions with the RW 05 Chairman reveal significant benefits for the community in utilizing used items for agriculture. This program strengthens the community and suggests further development to enhance local food security and environmental awareness, as well as motivate the adoption of modern agricultural technologies

Everyone has an interest in satisfying the needs of life. But these desires are not necessarily expressed implicitly for adults. A strong need that is always expressed in tangible form has a significant impact on the defense of these interests. So is interest in the world of sports, one of which is interest in pound fit sports which is hot and widely known by the public, especially the younger generation. The main reason for the high interest in pound fit sports is its pleasant movements. Moreover, the amount of pound fit content uploaded on social media is an attraction for the younger generation to express their interest in pound fit sports. Many sports venues also present pound fit, one of which is Atlas Sports Club Surabaya. Pound fit exercise carried out on the page of Atlas Sports club Surabaya in addition to providing health benefits can also increase the social sense and familiarity of the members who have joined. This study aims to determine members' interest in pound fit sports at Atlas Sports Club Surabaya. The research method in this study used quantitative descriptive and survey methods which were carried out directly by distributing questionnaires to 20 respondents. The results of this study show that members' interest in pound fit sports at Atlas Sports Club Surabaya is included in the high category. This is evidenced by the results of calculations and data analysis of 92% of the interest of Atlas Sports Club Surabaya members intrinsically and 91% of the interest of Atlas Sports Club Surabaya members extrinsically.    

The aim of this research is to determine the influence of the five dimensions of service quality on patient satisfaction, both partially and simultaneously. And to find out which variables have the most dominant influence on satisfaction. The research was conducted at the Outpatient Health Center Kepanjenkidul Blitar. The method used in this research is quantitative. The independent variables in this research are Tangible, Emphaty, Responsiveness, Reability, and Assurance. The dependent variable is patient satisfaction. The analysis method used is Multiple Linear Regression and uses SPSS version 20 for Windows statistical analysis tools. The results found that all variables had a positive and significant influence, both partially and simultaneously. The Empathy variable is the variable that has the dominant influence on satisfaction.

Copyright is the legal right that inherently belongs to the creator of a work once it is expressed in a tangible form, and it cannot be limited unless specified by the law. Music and songs are forms of intellectual property that should be registered with the Directorate General of Intellectual Property (DJKI). Song copyright is a legal privilege that musicians can get by creating a piece of art in the form of music and songs. Songs are a form of intellectual property that is safeguarded under Law Number 28 of 2014. With the advancement of highly advanced technology, it becomes more convenient for individuals to enjoy songs or music through an application. Nevertheless, several cover versions continue to be posted without obtaining consent from the original creator. This text seeks to determine if a creator, whose song has been uploaded by a third party, is entitled to legal protection. Additionally, it intends to explore the legal ramifications for individuals who upload a song without the author's consent. The author employs normative research methodologies in this study, analyzing legal resources such as statutory rules, legal theory provisions, and expert opinions. According to Article 5 and Article 9 of Law Number 28 of 2014 about Copyright, creators are granted legal protection for music that are uploaded by third parties, regardless of the medium used to announce the song. This protection applies universally, regardless of location.

Article 33, Paraghraph 3 of the Constitution of the Republic of Indonesia clearly states that the lard, water and natural resources contained therein are controlled by the state and utilized for the greatest property of the people. Forest, as a gift from God Almighty are a blessing bestowed upom the Indonesia Nation. These forest are involable natural resources that must be apraciated and manage responsibly. Forest managament is viewed as direct manded that requirest the forest to be utilized while considering the local wisdom of the communities, reflecting gratitude to God Almighty. The utilization of forests as capital of national development provides tangible benefit for the lives and livelihoodes of the indonesion people, including ecological, socio-cultural, and economic benefit in a balance and dynamic manner. Forest must be administered, managed, protected,and sustainbly, utilized for the welfare of the Indonesian people bot current and future generation. Aceh is a spesial region with spesific regulation trough the Aceh Government Law, allowing it to implement unique policies within its teritori, including those releted to forestry. In Gayo Lues, region with substantial forested areas, pine tree taping activities are conducted by both companies with government permits and local communities based on their land ownership claims as recognized by local knowledge.

Indonesian traditional arts, including Ketoprak Truthuk, have become an integral part of community life in Semarang City, playing an important role in strengthening cultural identity and facilitating social interaction. This article aims to explore the role of Ketoprak Truthuk in influencing social change in Semarang City. The method used in this article is a literature study with data analysis techniques that involve three activities simultaneously: data reduction, data presentation, and conclusion drawing or verification. The results showed that Ketoprak Truthuk is not only a traditional art form, but also a tangible manifestation of the social changes that occur in the community of Semarang City. Through its cultural values, economic contributions, and social roles, Ketoprak Truthuk has helped strengthen the identity of the community, convey unity, and create positive changes in everyday life. These findings underscore that the government, community, and young generation of Semarang City must actively participate in developing and preserving the art of Ketoprak Truthuk. The preservation and development of traditional arts is done in an effort to strengthen cultural identity and encourage good social change amidst the challenges of modernisation and globalisation.