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The rapid increase in Ro-Ro (Roll-On/Roll-Off) vessel and vehicle traffic at Tanjung Perak Port, Surabaya, has exposed critical inefficiencies in port operations, particularly at key berths such as Jamrud Utara and Jamrud Selatan. These inefficiencies manifest as prolonged queuing times for Ro-Ro vessels and land-based vehicle congestion, leading to delays in cargo handling and increased operational costs. This study aims to evaluate the operational performance of Ro-Ro terminals based on queue time indicators for both Ro-Ro vessels and vehicles. Employing a quantitative descriptive approach, the research integrates the M/M/c queuing model and Fishbone Diagram analysis to identify systemic causes of operational delays and overcapacity. The study reveals that berth utilization rates exceed 75%, indicating saturation, while limited buffer zones and disorganized traffic flow exacerbate vehicle queues. As a case study, the findings offer data-driven insights and practical recommendations, including schedule optimization, dedicated traffic lanes, and infrastructural upgrades to mitigate congestion. The proposed framework not only enhances service efficiency at the port but also contributes to broader logistics performance in Eastern Indonesia. By combining classical queuing theory with root cause analysis, this research introduces a methodological synergy that can be replicated across other Ro-Ro terminals facing similar challenges. The findings underscore the urgent need for integrated port traffic management and infrastructural adaptability in response to growing maritime logistics demands.

This study aims to analyze the effect of service personalization, active communication, and digital social image on customer satisfaction at GleamingShoess, a shoe cleaning service business in Surabaya. The study used a quantitative method with a survey approach, where data was collected through questionnaires to GleamingShoess customers. Data analysis was carried out using multiple linear regression to test the effect of each independent variable on customer satisfaction with a sample of 100 respondents and using SPSS 26. The results showed that Service Personalization (X1) had a positive and significant effect on GleamingShoess customer satisfaction (Y), Active Communication (X2) had a negative and insignificant effect on GleamingShoess customer satisfaction (Y) and Digital Social Image (X3) had a positive and significant effect on GleamingShoess customer satisfaction (Y). This indicates that a service strategy that focuses on individual needs, responsive interactions, and a strong brand image on social media can increase customer satisfaction. This study provides practical implications for service business actors, especially in building customer loyalty through a digital approach and more personal communication. Keywords: service personalization, active communication, digital social image, customer satisfaction, GleamingShoess.

Late payment of accounts receivable is a serious challenge that can disrupt the stability of the company's cash flow and financial performance. This study aims to evaluate the role of risk management in minimizing late payment of accounts receivable at PT Alam Mulya, a logistics company in Surabaya. The research method used is descriptive qualitative with a case study approach, through direct observation, interviews, and documentation during the five-month internship period. The results showed that the company has implemented risk management principles, such as customer identification, setting credit limits, monitoring maturity, and implementing active collection. However, the implementation has not been thorough and consistent, especially in the aspects of using digital systems, documenting credit policies, and applying sanctions for late payments. It was also found that decision interventions based on personal relationships hindered the effectiveness of risk control. This study recommends the implementation of an integrated digital system, the establishment of a written credit policy, and staff training related to risk management and collection. By strengthening comprehensive risk management, the company is expected to improve the efficiency of receivables management and maintain optimal cash flow sustainability.

This research is motivated by the development of digital technology which currently has a significant impact on the development of industry in Indonesia, one of which is the transportation industry. The development of this technology forces companies in the transportation industry to innovate in implementing digital-based marketing strategies in order to maintain, develop businesses, and improve customer purchasing decisions. In the context of digital marketing, there are several marketing strategies used in this study to improve customer purchasing decisions, namely relationship marketing, online customer reviews and content marketing. This study aims to determine and analyze the influence of relationship marketing, online customer reviews and content marketing on purchasing decisions for inDrive services in Surabaya. This study uses a quantitative research method, with a questionnaire distribution technique via Google Form. The respondents used in this study were 100 people obtained using a simple random sampling technique. Quantitative analysis includes validity and reliability tests, classical assumption tests, hypothesis tests including t-tests (partial), F-tests (simultaneous) and coefficient of determination tests (R2). The results of this study indicate that partially the variables of relationship marketing, online customer reviews and content marketing have a positive and significant effect on purchasing decisions for inDrive services in Surabaya. Simultaneously, the results show that the variables of relationship marketing, online customer reviews and content marketing have a positive and significant effect on purchasing decisions for inDrive services in Surabaya. Keywords: relationship marketing, online customer reviews, content marketing, purchasing decisions

This study aims to examine the influence of Digital Marketing and Affiliate Marketing on the purchasing decisions of Antarestar products on TikTok Shop among Generation Z in Surabaya. The research method employed is a quantitative approach using questionnaires distributed via Google Forms to collect data from respondents. The population in this study consists of Generation Z individuals in Surabaya who have used Antarestar products. A total of 30 respondents were selected using purposive sampling. Data were analyzed and hypotheses tested using SPSS version 22. The results of the partial test (t-test) reveal the following findings: (1) Digital Marketing has a significant influence on the purchasing decisions of Antarestar products on TikTok Shop, indicating that the presence of Antarestar on the platform tends to increase purchase decisions among Gen Z consumers in Surabaya; (2) Affiliate Marketing also significantly influences purchase decisions, suggesting that promotional efforts through affiliates positively impact consumer decisions. (3) Furthermore, the simultaneous test (F-test) shows that Digital Marketing and Affiliate Marketing together have a significant impact on purchasing decisions. These findings indicate that Digital Marketing can help build brand awareness and initial interest, while Affiliate Marketing can enhance consumer trust through recommendations and reviews by affiliates. Therefore, both Digital Marketing and Affiliate Marketing are crucial variables that Antarestar should prioritize to achieve better marketing outcomes. Keywords: Digital Marketing, Affiliate Marketing, Purchasing Decision

Increasingly fierce business competition requires businesses to be able to meet the needs and desires of customers in order to create long-term satisfaction and loyalty. Komunitas Coffee and Space is one of the coffee shop businesses in Surabaya that targets students by offering a comfortable atmosphere for studying, discussing, and relaxing. This study aims to determine and analyze the effect of Relationship Marketing, Facilities, and Service Quality on Customer Satisfaction among students in Surabaya. The research method used is a quantitative approach with survey techniques. Data was collected from 96 respondents through non-probability incidental sampling technique. Data analysis includes validity, reliability, classical assumption test, multiple linear regression, t test, F test, and coefficient of determination (R²). The results showed that partially, Relationship Marketing, Facilities, and Service Quality have a significant effect on Customer Satisfaction. In addition, the three variables simultaneously also have a significant effect on Customer Satisfaction at Komunitas Coffee and Space. These findings indicate that improving the quality of relationships with customers, adequate facilities, and good service quality are very important in creating customer satisfaction. Therefore, the management of Komunitas Coffee and Space is advised to continue to strengthen these three aspects in order to increase customer satisfaction. Keywords: Relationship Marketing, Facilities, Service Quality, Customer Satisfaction, Students

Independent internship activities are one of the educational strategies that aim to bridge theory with the practice of the world of work. This study aims to describe the implementation of independent internships for students at PT Taman Timur Regensi Surabaya and its contribution to improving students' competence and understanding of the property industry. The research method uses a qualitative descriptive approach with data collection techniques in the form of direct observation, interviews, and documentation studies. The results of the study indicate that internship activities support the improvement of students' technical skills, especially in the fields of project administration, management of legal documents, and understanding of housing development flows. In addition, students' soft skills, such as professional communication, teamwork, and time management, have also experienced significant development. In conclusion, independent internships at PT Taman Timur Regensi are an effective medium to prepare students to face the world of work in the property industry in a more prepared and competent manner.

The resolution of joint property disputes after divorce is a significant issue in Islamic family law in Indonesia, as it pertains to justice and legal protection for former spouses. One available alternative for settlement is through a Peace Deed (Akta Perdamaian), which results from the parties’ agreement and is ratified by the religious court judge. This study employs a qualitative approach using a case study method on the Decision of the Religious Court of Surabaya No. 1700/Pdt.G/2025/PA.SBY. The findings show that the Peace Deed is an effective instrument for resolving joint property disputes quickly, efficiently, and without prolonged litigation. Professionally conducted mediation plays a crucial role in reaching a fair and balanced agreement. Moreover, the court’s ratification of the agreement grants the Peace Deed binding legal force and allows for execution in case of non-compliance. This mechanism also helps reduce post-divorce emotional conflict and maintains good relations between parties. This study illustrates how the Peace Deed can serve as an alternative solution for resolving joint property disputes and offers recommendations for courts to optimize the role of mediation and expand public awareness about the benefits of dispute resolution through peaceful agreements.

This study aims to analyze the role of the Surabaya Smart City Program in supporting environmental governance in Kampung Sehati, Surabaya City. The Smart City initiative implemented by the Surabaya City Government is part of an urban governance innovation based on integrated information technology and community participation. Kampung Sehati, as one of the pilot areas, serves as a case study to examine how technological approaches, regulations, and citizen engagement shape participatory, adaptive, and sustainable environmental governance. This research uses a qualitative descriptive method through in-depth interviews, field observations, and document studies. The results show that the Surabaya Smart City Program facilitates environmental management through digital platforms such as e-lingkungan, citizen reporting applications, and active community involvement in data-based decision-making. However, challenges remain regarding citizens' digital literacy, unequal participation, and the sustainability of programs after intervention ends. It can be concluded that this program significantly contributes to environmental governance in Kampung Sehati, especially in fostering collaboration between the government, community, and technology, although further efforts are needed to overcome the existing obstacles.

This study aims to analyze the level of community participation in the “Roti 7 Lapis” program (Response Time 7 Minutes of Free Fire Service) initiated by the Surabaya Fire and Rescue Department. Using a descriptive qualitative approach and Arnstein’s ladder of participation theory, the research explores citizen involvement in reporting, prevention, and early fire response. Data were collected through interviews and observations in two densely populated areas: Sidotopo Jaya and Kedung Rukem. The findings indicate that community participation has reached the "citizen control" level within the partnership stage, although it is not evenly distributed across regions. The main challenges include low public awareness, hoax reports to the 112 call center, and limited access for fire trucks due to environmental conditions. This study demonstrates that the success of the program relies not only on rapid response but also on efforts to foster meaningful community engagement. These findings contribute to the literature on participatory public policy within the context of urban emergency services.

Dysmenorrhea is pain during menstruation experienced by women of childbearing age. Risk factors that can cause dysmenorrhea include age of menarche, family history, duration and menstrual cycle, stress, physical activity, nutritional status, and nutrient intake. Some nutrients that are related to the incidence of dysmenorrhea include fat, calcium, and magnesium. This study aims to determine the relationship between fat, calcium, magnesium, and physical activity intake with the severity of dysmenorrhea in students of the Faculty of Sport and Health Sciences, Surabaya State University. This study used a cross-sectional approach. The sampling technique used stratified random sampling with a total of 119 samples. Data collection used the NRS (Numeric Rating Scale) questionnaire for the incidence of dysmenorrhea, SQ-FFQ (Semi Quantitative Food Frequency) for fat, calcium, and magnesium intake, and IPAQ-SF (International Physical Activity Questionnaire-Short Form) for physical activity. The results showed that students of the Faculty of Sport and Health Sciences, Surabaya State University had low fat intake (79%), low calcium intake (58%), normal magnesium intake (47,9%), heavy physical activity (47,1%) and mild dysmenorrhea pain (40,3%). Data analysis using the Spearman Rank test showed a value of p = 0.000 (fat), p = 0.023 (calcium), p = 0.023 (magnesium), and p = 0.039 (physical activity). Based on the results of the study, it can be concluded that there is a significant relationship between fat, calcium, magnesium, and physical activity intake with the severity of dysmenorrhea (p <0.05).

Digital transformation of government has become a priority agenda in smart city development in Indonesia. This study analyzes the digital transformation strategies implemented by various local governments in adopting smart city technology through a comparative study approach. Using a qualitative methodology with multi-case analysis, this study examines five cities in Indonesia that have implemented smart city initiatives: Jakarta, Surabaya, Bandung, Yogyakarta, and Makassar. Data were collected through in-depth interviews with key stakeholders, field observations, and policy document analysis. The findings show that the success of smart city implementation is influenced by transformational leadership factors, digital infrastructure readiness, multi-stakeholder collaboration, and human resource capacity. Implementation failures are mainly caused by budget constraints, resistance to organizational change, and lack of system integration. This study provides theoretical contributions in the development of a digital transformation framework for government and practical contributions in the preparation of a smart city roadmap in Indonesia.

This study aims to analyze the effect of high-lob technique on petanque sport pointing using a concrete field surface. The method used is descriptive research with implementation at the Petanque Laboratory of Surabaya State University. The subjects of the study were five Unesa petanque athletes who were selected based on their technical skills. Data collection techniques include field observation, skill tests, documentation, and data analysis using the Kinovea and Capcut applications. The results showed that at a distance of 6 meters, the release angle was 63.5°, the height was 3.53 m, the rolling distance was 35 cm, and the final result was 8.5 cm. At a distance of 7 meters, the release angle was 63.4°, the height was 4.01 m, the rolling distance was 53 cm, and the final result was 10.4 cm. At a distance of 8 meters, the release angle was 62.3°, the height was 3.99 m, the rolling distance was 59 cm, and the final result was 13.4 cm. Meanwhile, at a distance of 9 meters, the release angle is 60.3°, the height is 4.16 m, the roll is 53 cm, and the final result is 19.2 cm. All parameters have met the effectiveness criteria based on existing references, except for the rolling distances at 7, 8, and 9 meters which exceed the ideal limit. These results imply that adjusting the drop point and increasing the angle and height of the bounce can optimize the results of the high-lob pointing technique.

Keputran Market is one of the main markets located in the middle of the city with a market area of ​​2550 m2, making Keputran Market have complex problems, especially parking areas. Keputran Market Surabaya is located in a densely trafficked location and Keputran Market Surabaya is located between 2 intersections, between Jalan Sulawesi, Jalan Dinoyo, and Jalan Pandegiling. The parking area available at Keputran Market Surabaya is 408 m2. This capacity is no longer adequate, so visitors cannot park in their proper places. Many motorbikes and cars choose to park on street. The large number of vehicles parked on street causes the available road capacity to narrow, often causing congestion. Based on the results of the analysis that has been carried out, the following results were obtained, Parking volume on peak days reached 343 vehicles with details of 281 for motorbikes and 62 for cars. While only 160 SRP are available, this means that the existing parking space is no longer able to be a parking lot to accommodate the number of vehicles. The average parking duration of motorcycles is 196 minutes per day, and the average parking duration of cars is 218 minutes per day. The turnover rate of motorcycles in one day reaches 2.10 times, then for cars in one day it reaches 2.38 times. Meanwhile, the forecast for vehicle parking growth that will occur in the next 5 years is increasing every year, where for motorcycles it is 10.64%, and cars are 7.13%. The 2021 SRP for motorcycles is 147 SRP and cars are 36 SRP. The 2022 SRP for motorcycles is 177 SRP and cars are 40 SRP. The 2023 SRP for motorcycles is 210 SRP and cars are 45 SRP. The 2024 SRP for motorcycles is 247 SRP and cars are 50 SRP. The 2025 SRP for motorcycles is 28 SRP and cars are 56 SRP. SRP in 2026 for motorcycles is 332 SRP and cars is 61 SRP.

This study aims to analyze the influence of independence, competence, auditor experience, and due professional care on audit quality. The research focuses on auditors in Public Accounting Firms (PAFs) operating in the Surabaya region. A quantitative approach was employed, with data collected through questionnaires distributed to 100 auditors from 23 PAFs in Surabaya. The data were analyzed using Partial Least Squares (PLS) with the assistance of SmartPLS 4 software. The results indicate that auditor competence has a positive and significant effect on audit quality, while independence, auditor experience, and due professional care do not show significant influences. These findings suggest that PAFs should prioritize enhancing auditor competence to improve audit quality. 

Since the implementation of the ASEAN Economic Community (AEC) at the end of 2015, all economic actors—including SMEs and microenterprises—are expected to improve and adapt in order to enhance the quality of both goods and services. Failure to do so may result in Indonesia becoming a "soft target" market for other ASEAN countries, given its status as the most populous country in the region with over 270 million people. SMEs and microenterprises, which represent the embodiment of people-based economic democracy, would be particularly vulnerable if goods and services from various ASEAN countries continue to flood the Indonesian market. Recognizing this situation, empowering SMEs and microenterprises is not only necessary but inevitable to help the nation discover its identity through the development of comparative and competitive advantages. This activity began by identifying existing problems, followed by determining suitable solutions. The method used involves training and mentoring.The outcome of this initiative is the improved capability of the traditional cake microenterprise to optimize its sales by using locally sourced raw materials. As a result, the "Puji Lestari" Traditional Cake Microenterprise has successfully enhanced its production capacity and business management.Financial reporting is also a crucial aspect of business development. A well-maintained financial report reflects the progress of the business, particularly through the net profits it generates. These outcomes serve as indicators of increased empowerment and the strengthening of the enterprise.

Tritya Eye Clinic Surabaya, as one of the developing eye health service providers today, faces a major challenge in providing optimal services for various patient segments, including BPJS Kesehatan participants, private insurance users, and general patients. Problems that occur with employees at the Tritya Eye Clinic, based on the results of a psychological test on September 9, 2024 on 24 employees, it was found that 22 employees had low/lacking emotional stability, in addition, based on personnel data in 2024, it was found that there were employees who committed violations with one of the causes being emotional stability based on the results of counseling conducted by the Head of HR. From the counseling, it was also found that employees have a desire for their well-being in the workplace, which is a trigger for expectations related to employee well-being and digitalization requires Tritya Eye Clinic to make changes that are expected to simplify work and minimize errors in work. The purpose of this study was to determine the effect of employee well being , emotional intelligence and job simplification on employee performance with employee achievement as an intervening variable on employees of Tritya Eye Clinic Surabaya. This study uses a quantitative method with primary data sources obtained from distributing questionnaires. The population of the study was employees of Tritya Eye Clinic Surabaya. The selection of respondents was carried out using the saturated non-probability sampling method with a total of 67 respondents . The data analysis method used descriptive analysis and SEM-PLS analysis. The results showed that the variables employee well being , emotional intelligence and job simplification had a positive and significant effect on employee performance through employee achievement on employees of Tritya Eye Clinic Surabaya.

Study This analyze the role of Waqf Bank Micro (BWM) in increase performance of MSMEs in Surabaya, with capitalization as variable mediation . Focus main covers access financing , human resource development, and literacy finance, using approach quantitative through survey against 90 MSME actors fostered by BWM Al- Fithrah Wava Mandiri . Analysis using SEM with SmartPLS 4.0 shows that third variable influential significant to performance of MSMEs, both in a way direct and through capitalization . Capitalization become the most dominant mediator ( coefficient 0.581; p-value 0.000). Findings This confirm role BWM doubles as institution financing and empowerment . In theoretical , results This support theory Resource-Based View (RBV) and its importance financing accompanied by strengthening capacity business in a way holistic.

This research aims to evaluate Surabaya City Regional Regulation Number 3 of 2018 concerning Transportation Implementation in an effort to curb illegal parking in Surabaya City. The background of this research is based on the rampant practice of illegal parking even though the policy has been enacted several years ago and various efforts have been made by the City Government. This research uses a descriptive qualitative approach with the CIPP (Context, Input, Process, Product) evaluation model. Data collection techniques were conducted through observation and in-depth interviews with Transportation Department officers, parking attendants, and parking users in the area of Jalan Tunjungan and Kota Lama Surabaya. The results showed that this policy has a strong legal foundation and institutional structure as well as cross-sector coordination efforts. However, its implementation is still constrained by limited human resources, low public participation, weak supervision and enforcement of sanctions, and not optimal periodic policy evaluation. The implication of this finding shows the need for improvement in technical implementation in the field as well as the importance of evaluating and updating policies so that illegal parking control policies can run more effectively and have a real impact on traffic order in Surabaya City.

Emergency complaint services are a critical component of public service delivery, requiring speed, coordination, and integration across multiple agencies. The Surabaya City Government developed Command Center 112 as an innovative public service initiative to respond to emergency incidents quickly and in a coordinated manner. This study aims to analyze the implementation of Collaborative Governance in the management of the Command Center 112 service in Surabaya, using the model by Ansell and Gash, which includes four key indicators: starting conditions, institutional design, facilitative leadership, and the collaborative process. A descriptive qualitative approach was employed, with data collected through observation, interviews, and documentation. The findings reveal that collaboration among government agencies, volunteers, and the community has been built functionally and adaptively through regulatory support, standard operating procedures (SOPs), and open communication among stakeholders. However, challenges remain in the form of public perceptions regarding service response quality, which has not been uniformly experienced. These results highlight the importance of strengthening public communication and increasing community involvement in service evaluation. Overall, Command Center 112 in Surabaya serves as a successful example of Collaborative Governance implementation in urban emergency complaint services.