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Desrinawati Tindaon; Sudianto Manullang

Student Scientific Creativity Journal 2023 Pusat Riset dan Inovasi Nasional

Administrative and banking services at PT. Bank BRI Unit Aek Kanopan (Labura) has 2 services consisting of teller services and customer service services. Teller services and customer service services often experience queues of customers coming and making service transactions. This study aims to determine the optimal level of the queuing system for teller service and customer service with the help of C Sharp application. This study discusses the shape of the queuing model. The queuing model used is Multi Channel-Multi Phase with the control notation type (M/G/2)∶ (FIFO/∞/∞). The Multi Channel-Multi Phase model is a multi-stage multiple-line queuing system method. With a FIFO (First in first out) service pattern, namely first come first served earlier and earlier out. The results of this study are based on the results of calculating arrival patterns and service time patterns, there are 2 parts to the research results consisting of teller services and customer service services. In teller service, the average customer arrival (λ) is 1.48 customers per minute, the average customer that can be served (μ) is 5.12 customers that can be served per minute, and the average level of service intensity ( ρ) is 3.78 < 1. Furthermore, in customer service, the average customer who comes (λ) is 0.83 customers who come per minute, the average customer who can be served (μ) is 0.01035 customers that can be served per minute, and the average level of service intensity (ρ) is 0.015 < 1. Based on the results of the analysis of the queue system for teller service and customer service, it can be concluded that the optimal level of teller service and customer service can be said to be sufficient effective and optimal. In order to make the service more effective, add one service line or service facilities for both services.

Dicky Perwira Ompusunggu; Melya Nanda

Jurnal Visi Manajemen 2023 Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia Semarang

This journal discusses the effectiveness of financial management in Micro, Small and Medium Enterprises (MSMEs) in Palangka Raya City as a strategy in dealing with the New Normal period of COVID-19. The purpose of this research is to find out how MSMEs in Palangka Raya City manage their finances during the pandemic and how it affects their business performance. The method used in this study was direct interviews with 3 respondents consisting of MSME owners and their financial managers. The results of the study show that MSMEs in Palangka Raya City apply various financial management strategies such as cost savings and increased efficiency in their business processes. In facing the New Normal period of COVID-19, effective financial management can help MSMEs to continue operating and even improve their business performance. In conclusion, effective financial management is a key factor in maintaining the survival of MSMEs during this pandemic.  

Ahmad Saifullah; Oktaviani Adhi Suciptaningsih

Jurnal Ilmu Sosial, Bahasa dan Pendidikan 2023 Pusat Riset dan Inovasi Nasional

   This study aimed to investigate the effect of inquiry model on students' learning outcomes in social studies at the elementary school level. The study employed an experimental research design, using a sample of 23 sixth-grade students from SDN Trawas 1. The results showed that the use of the inquiry model in social studies significantly improved students' learning outcomes compared to the conventional method. In teaching social studies, the inquiry model can be applied by choosing topics that are interesting and relevant to students' daily lives. Thus, the use of the inquiry model in teaching social studies at the elementary school level can provide significant benefits to students, such as improving their learning outcomes and motivating them to learn independently and creatively.  

Debi Zafitri; Usdeldi Usdeldi; Nurfitri Martaliah

Jurnal Kendali Akuntansi 2023 International Forum of Researchers and Lecturers

Analysis of employee payroll accounting information systems should be carried out effectively and required relevant information and a system, namely an accounting information system as a means of communication which can later be used for the needs of company management. Likewise things at PT. Star Rubber Jujuhan Bungo Jambi Regency where employee payroll accounting is very important. The purpose of this study was to determine the payroll accounting information system for employees at PT. Star Rubber, obstacles in employee payroll accounting information systems and efforts to overcome obstacles in employee payroll accounting information systems at PT. Star Rubber. This study used qualitative research methods. Data were obtained from subjects in the study including the Director, Expenditure Treasurer and employees regarding the payroll system of PT. Star Rubber Jujuhan and Employees of PT. Star Rubber.  The results showed that the Employee Payroll Accounting Information System at PT. Star Rubber has been designed to support the achievement of company goals and the creation of good internal control. In addition, the payroll and remuneration system is also designed to ensure that employees' salaries and wages are paid. While the related functions at PT. Star Rubber is a staffing function that is held by the personnel department, the function of recording employee attendance times is held by the timekeeper, the function of making payroll and wages is handled by the personnel section, the cashier function, and the function of paying salaries and wages is authorized by the personnel and cashier section.

Ahriyati Ahriyati; Puput Iswandiyah Raysharie; Luluk Tri Harinie; Bella Frista; Ahmad Maulana +8 more

Manajemen Kreatif Jurnal (MAKREJU) 2023 Pusat Riset dan Inovasi Nasional

 Communication is one of the basic things in human life. Communication cannot be separated from human life, because it is a process of interaction between a person or group of people and their environment. In this case, good communication is very influential on the quality of service. The better the quality of service in the company, the higher the achievement of customer satisfaction. At the same time, poor service can undermine customer trust and satisfaction. . The purpose of this study was to determine the relationship between service quality and Telkomsel customer satisfaction in Palangka Raya City. Data collection was carried out by distributing 100 questionnaires to Telkomsel service users in Palangka Raya City who were selected by random sampling. Respondents were asked to provide value or satisfaction points for Telkomsel's service quality. The procedure used in this study is a simple regression procedure with cross section data type. The data obtained was processed using the Eviews 12 application. The results of the data analysis obtained the regression model Y = 15.706 + 0.8041X. From this study it can be concluded that service quality has a positive and significant effect on customer satisfaction.

Alya Fadia; Yudhistira Arie Wijaya

JURNAL EKONOMI MANAJEMEN AKUNTANSI 2023 sekolah Tinggi Ilmu Ekonomi Dharma Putra Semarang

Housemart Cirebon is a trading company engaged in staple goods located on Jalan Cideng Indah, Cirebon Regency - West Java. Cirebon Housemart provides basic ingredients from national brands ranging from household needs, baby products, to body and beauty care products. At present the business activities carried out are somewhat less effective. Sales, promotions and orders are still done manually, this is less effective because there is no detailed information on what products are being sold to buyers. . Recording and checking of transaction data, customer data, goods data, is still done manually in written document archives, data loss is still very likely to occur. The development method used to design the system uses the prototype method. The results of this research are in the form of a web-based Housemart Cirebon Sales Information System that is capable of performing sales, ordering and data processing services at Cirebon Housemart so that it can increase the effectiveness and efficiency of performance and time. The hope is to be able to provide complete information regarding the ordering process, services and promotions so that it is even better at Housemart Cirebon.

Heni Okta Darma; Merry Prima Dewi; Loli Safitri; Widya Safitri

One of the most crucial language components that students should master is vocabulary. It is caused vocabulary is always used in everyday activities. Nevertheless, the students have difficulty when learning vocabulary and the lack of ability of students in remembering new vocabulary in English. Based on the problems, as a resulted to conduct teaching vocabulary mastery by the use of media namely word wall to help students improving their vocabulary mastery. This research was conducted to the seventh grade of SMPN 3 Kec. Pangkalan Koto Baru. In this study, researcher used quantitative method with quasi-experimental design by comparing two classes. The subject of this study was seventh grade, namely VII1 and VII2. VII1 was experimental class with 25 students and VII2 was control class with 25 students. The research instrument was vocabulary test. The data was analyzed by using Independent Sample t-test in SPSS 26. This study indicated that there was significant difference in achievement of students’ vocabulary mastery between the students who were taught by using word wall media and without using Word Wall media. It can be seen from p-value which was smaller than the alpha value (0.000<0.05). From the results of the data, teaching vocabulary mastery through word wall media gave more significant effect to increase students’ vocabulary mastery.

Sunari, Ari; Mulyanti, Dety

Jurnal Riset dan Inovasi Manajemen 2023 International Forum of Researchers and Lecturers

Hospitals are service businesses that provide intangible products such as services and involve human resources (HR) to run them. HR management is important in driving the hospital business. This article aims to find out the importance of HR management in the hospital business and its related factors, thereby creating performance improvements related to the demands of effective and efficient organizational goals. The method used is to search for previous articles with a total of 17 articles and a span of 10 years (2013-2023). The results show that good human resource management influences the desire for organizational goals by increasing performance.    

Ellya Dewi; Dety Mulyanti

Jurnal Riset dan Inovasi Manajemen 2023 International Forum of Researchers and Lecturers

In the marketing concept, one way to achieve company goals is to know what are the needs and desires of consumers or target markets and how to provide the satisfaction expected by consumers / buyers effectively and efficiently. So that companies that apply marketing concepts need to pay attention to consumer behavior and factors that influence buyer decisions. This literature review aims to find out what factors influence the decision making made by consumers in buying a product. Based on the formulation of the article, results and discussions reviewed and discussed in this article, it can be concluded that there are many factors that influence consumer decisions to buy including product prices, product quality both from the product itself and its services, product promotion, location, social status and family.

Fredi Eko Setiawan; Wahyu Dwi Warsitasari

Jurnal Ilmiah Serat Acitya 2023 Universitas 17 Agustus 1945

This study aims to determine the effect of Profitability, Capital Structure, Company Size, Company Growth on company value in companies listed on the IDX30 Index. The research period is 2019 – 2021. This research uses a quantitative approach with a sampling technique using a purposive sampling method, so that 21 companies are obtained as research samples. The data analysis technique used in analyzing data uses Eviews 9.0. The results of this study indicate that partially Profitability has a significant effect on firm value. Capital structure has no significant effect on firm value. Firm size has a significant effect on firm value. Company growth has no significant effect on firm value. The results of this research simultaneously show that profitability, capital structure, company size, and company growth have a significant effect on firm value.

Frenky Mangasa; Sutopo Sutopo

JURNAL EKONOMI MANAJEMEN AKUNTANSI 2023 sekolah Tinggi Ilmu Ekonomi Dharma Putra Semarang

This study aims to determine the effect of integrity, competence, and work discipline on the performance of employees of the Kantor Pengawasan Dan Pelayanan Bea Dan Cukai (KPPBC)Tipe Madya Pabean Tanjung Emas Semarang. The research population included all employees of the Office KPPBC Type Madya Tanjung Emas Semarang, totaling 205 people and 67 people were taken as a sample. The analysis technique uses multiple linear regression statistical methods. The results showed: Integrity, Competence, and Work Discipline simultaneously have a significant effect on Employee Performance. Partially, integrity has a significant positive effect on employee performance, competence has a significant positive effect on employee performance and work discipline has a significant positive effect on employee performance.

affandi, Amru; maganda saragih, Nahar

Jurnal Maisyatuna 2023 STAI Denpasar Bali

This study aims to determine the effect of work experience, work stress and work life balance on employee productivity at PT. Pacific Medan industry. This research method uses quantitative methods with data collection techniques used in this study are interviews, observations and population questionnaires used are employees who work at PT. Pacific Medan Industri, with a population of 207. The number of samples drawn using the Slovin formula, the sample obtained was 68 respondents with = 0.1 . Data processing using SPSS Version 23 software, with descriptive analysis, multiple regression analysis and hypothesis testing.The results of the research variable work experience partially positive and significant effect on employee productivity at PT. Pacific Medan Industry. The results of the research variable work stress partially positive and significant effect on employee productivity at PT. Pacific Medan Industry.

Galih Supraja; Mustafa Mustafa; Farah Soufika Thahirah

Proceeding. of The International Conference on Business and Economics 2023 Universitas 17 Agustus 1945 Semarang

This study aims to analyze the model of using accounting information at BUMDES in Pematang Serai Village, Langkat Regency in order to increase Village Original Income through accounting training, length of business establishment and business scale in using the BUMDES accounting information system in Pematang Serai Village, Langkat Regency by collecting data using a questionnaire . The tests used in this study were data quality tests, data normality tests, multiple linear regression analysis, and hypothesis testing. The regression model used in this study is a multiple linear regression model with the help of statistical test tools. The sampling method in this study used the Random Sampling method (random) which obtained as many as 30 BUMDES managers in Pematang Serai Village, Langkat Regency. Regression test results The first hypothesis is accepted and H0 is rejected, where the results of the T test on the accounting training variable obtain a probability of Sig. By 0.000. which means the Sig value ≤ 0.05 or (0.000 ≤ 0.05), as well as the T value calculated in accounting training is 8.681 . And the T table value is 2.0518 so that a value can be obtained (Tcount ≥ Ttable) or (8.691 ≥ 2.0518). because accounting training has a significant effect on the use of accounting information systems at BUMDES in Pematang Serai Village, Langkat Regency. The results of the second hypothesis regression test were rejected and H0 was accepted where the results of the T test on the long standing business variable obtained a sig probability of 0.329. Which means the sig value > 0.05 or (0.329 > 0.05). Likewise with the value of Tcount -0.995 . And the Ttable value is 2.0518. So that the value (Tcount <Ttable) or (-0.995 <2.0518) can be obtained, which means that the long standing variable has no significant effect on the use of accounting information systems at BUMDES in Pematang Serai Village, Langkat Regency. The results of the third hypothesis regression test were rejected and H0 was accepted where the results of the T test on the business scale variable obtained a sig probability of 0.586. Which means the sig value > 0.05 or (0.586 > 0.05), . Likewise with the calculated T value of 0.551 . And the T table value is 2.0518 . So that a value can be obtained (T count < T table) or (0.55551 < 2.0518). which means that the business scale variable has no significant effect on the use of the accounting information system at BUMDES in Pematang Serai Village, Langkat Regency.

Dewi Marhamah Syadli; Dewi Anggraini

Jurnal Pendidikan, Bahasa dan Budaya 2023 Pusat Riset dan Inovasi Nasional

The purpose of this study was to describe the effectiveness of sentences in explanatory texts for class XI students of SMA Negeri 5 Sijunjung in terms of structural clarity, logical meaning, frugality of words, standardization of words, and spelling accuracy. This type of research is qualitative with descriptive method. The data in this study were sentences in the explanatory text of class XI students of SMA Negeri 5 Sijunjung, with a data source of 26 explanatory texts written by students of class XI SMA Negeri 5 Sijunjung. The data collection technique in this study is fishing technique. The results showed that of the 250 sentences used, only 79 sentences could be categorized as effective, while 171 sentences could not be categorized as effective. First, there are 271 ineffectiveness in terms of structural clarity. Second, the ineffectiveness in terms of logical meaning, there are 80 sentences. Third, the ineffectiveness of sentences in terms of word-saving, namely as many as 141 sentences. Fourth, the ineffectiveness of sentences in terms of word standardity, namely as many as 96 sentences. Fifth, sentence ineffectiveness in terms of spelling accuracy was found in 152 sentences.  

M Hasyrul Muchtar; Dety Mulyanti

DIAGNOSA: Jurnal Ilmu Kesehatan dan Keperawatan 2023 International Forum of Researchers and Lecturers

Quality of service caused by human resources, facilities, and referrals that are not optimal. This study aims to determine the effect of service quality on patient satisfaction at the Puskesmas. This type of research is quantitative research with associative methods. The population in this study were all visitors who came to the Puskesmas. Sampling was done by purposive sampling technique. The mnumber of samples used in this study were 100 respondents. The data collection technique used was a questionnaire with a Likert scale. The analysis technique was carried out using multiple regression analysis using SPSS. The results of the study show that the tangible dimension has a significant influence on patient satisfaction, the reliable dimension has a significant effect on patient satisfaction, the responsiveness dimension has a significant influence on patient satisfaction, the assurance dimension has a significant influence on patient satisfaction, the empathy dimension has a significant influence on patient satisfaction. The most dominant dimension of influence is tangible, while the lowest is responsiveness. Tangible, reliable, responsiveness, assurance and empathy dimensions simultaneously have a significant influence on patient satisfaction. The results of the study are expected that the management of the Banja Loweh Community Health Center, Fifty Cities District, will further improve service quality, especially on the lowest responsiveness dimension.

Prasida Alya Putri

JURNAL HUKUM, POLITIK DAN ILMU SOSIAL 2023 Pusat Riset dan Inovasi Nasional

A wedding is one of the most essential public ceremonies in life. This matters is based on the fact that marriage involves more than simply the bride and husband.; it also involves parents and other families from both sides, as well as some tricky issues. In case with mixed relationships, the issue of the child’s nationality often comes up. Under the old Citizenship Law, which was constructed on the concept of a single nationality, children from mixed marriages were allowed only one nationality; the law dictates that the nationality of the father must be obeyed. This arrangement caused problems down the road of course, the mother would have a hard time finding care for her child if her parents’ marriage broke up. However, considering that Law Number 12 of 2006 concerning Citizenship has been in effect. Mixed-marriage kids have a variety of options. Due to the assurance of their status, they can apply to become citizens of the Republic of Indonesia after they turn 18 or are legally married. When a child turns 18 or marries, they must choose a nationality and they can no longer have dual citizenship.  

Argirinata Pristanto; Omega Trifena Lauren; Danisa Aryani; Siti Sahara

Jurnal Manajemen Riset Inovasi 2023 Pusat Riset dan Inovasi Nasional

This study aims to analyze customer satisfaction with the facilities provided by Transjakarta to make it more effective and efficient. This research can also be used as a recommendation for the Transjakarta Party for future policies to improve the quality of Transjakarta Transportation. There is a method used in this study using a qualitative descriptive method which is divided into 2 types, namely Primary Data taken based on online surveys via GoogleForm and Secondary Data from additional information obtained from various books, journals or articles. After analyzing the opinions of the respondents, it can be concluded that the quality of the facilities provided by Transjakarta is quite good, but there are still several shelters with inadequate conditions, such as waiting areas. Therefore, the Provider must try to improve the quality of Transjakarta facilities, fully and evenly. So that users feel more secure and comfortable when using the Transjakarta mode of transportation.  

Umi Fauziah

Jurnal Riset Rumpun Ilmu Pendidikan 2023 Lembaga Pengembangan Kinerja Dosen

The Intergovernmental Panel on Climate Change (IPCC) warns that there are only 12 years left or until 2030 to prevent extreme climate disasters that occur due to global warming (Global Warming). One of the triggers for global warming is air pollution triggered by the large emissions of global greenhouse gases (GHGs). Efforts to reduce the amount of greenhouse emissions emitted by large-scale buildings or civil buildings are to apply the Green Building concept. The research design in this study is survey research with the expost facto method. The research instrument uses tests and questionnaires to answer the research hypothesis, with data analysis techniques using the Paired Sample T Test test to measure the impact of the green building concept on learning outcomes and a simple linear regression correlation coefficient to measure the effect of green building concept learning on energy-saving attitudes. From the results of the Paired Sample t test, a value of t = 0.525 was obtained, because the value of t>0.05 then the Ha hypothesis can be accepted, so there is a significant influence on learning using the green building concept with the learning outcomes of class XI students specializing in social studies at SMAN 3 Jember. As for the results of the simple linear regression correlation coefficient test, the results of which there was a significant influence on learning the green building concept with a water and electricity energy-saving attitude of class XI students specializing in social studies at SMAN 3 Jember.    

Astuti, Linda; Triyanto, Eko

Jurnal Riset Rumpun Ilmu Ekonomi 2023 Lembaga Pengembangan Kinerja Dosen

This study aims to determine the effect of Capital, Quality Costs, Selling Prices, and Digital Marketing on the Profit of Pottery MSMEs in Klaten Regency. This type of research uses quantitative research. The population of pottery MSMEs in Klaten Regency is 400 MSMEs with a total research sample of 80 respondents confirmed using the Slovin formula. The results showed that partially the Capital variable had a significant effect on the profit of pottery MSMEs in Klaten Regency. The Selling Price has a significant effect on the Profit of pottery MSMEs in Klaten Regency while the Quality Cost does not have a significant effect on the Profit of Pottery MSMEs in Klaten Regency and Digital Marketing does not have a significant effect on the Profit of Pottery MSMEs in Klaten Regency.

Astohar Astohar; Dhian Andanarini Minar Savitri; Sari Rahmadhani; Sugiharti Sugiharti

Jurnal Kendali Akuntansi 2023 International Forum of Researchers and Lecturers

The public and entrepreneurs at this time (MSMEs) demand convenience in financial transactions. The public or business people do not need to carry cash for payments or transactions. This has an impact on efficiency and effectiveness for all parties which is the hope of the community itself. Cashless payments are now the demands of various parties for the smooth running of business and daily financial activities. Community financial literacy does not directly affect financial inclusion. The cashless variable is a variable capable of mediating the effect of financial literacy on financial inclusion. The population in this study were all SMEs in Grobogan Regency, Central Java. Collecting samples using accidental sampling technique. After going through the stages of compilation and screening, the samples that can be used are 147 samples. The analysis tool uses multiple multiple regression by carrying out other tests such as the normality test, the classical assumption deviation test, the goodness of fit test and the coefficient of determination test. For the intervening test using the sobel test with the SPSS program and www.danielsoper.com. The results of the study show that financial literacy has a significant positive effect on financial inclusion (H1 is proven) and also has an effect on cashless payments (H2 is proven). Cashless payment has a significant positive effect on financial inclusion (H3 is proven). Cashless payments are able to mediate the effect of financial literacy on financial inclusion in MSMEs in Grobogan Regency