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At present, the Industrial Revolution 4.0 is not only happening in the industrial world but also in government agencies that apply technology to fulfill service needs to the community. The government is expected to answer all community needs by providing the best services based on information technology. One of them is the Jambi City Public Complaint Information System Applications or Online-Based Jambi City Community Complaint Application (SiKesal) is a form of information technology-based service application for incoming public complaints dominated by infrastructure, roads, drainage, cleanliness, street lights, clean water, and parking problems and about damage to be repaired. With the public complaint report, it will not be followed up by the relevant OPD admin, so it is necessary to train how to use the SiKesal application for OPD Admins in Jambi City so that each OPD admin knows what to do. On this basis, in the community service program (PkM) activities on this occasion, assistance in using the SiKesal application for OPD admins in the Jambi City which is one of the right solutions for the government to improve government services to the community so that public satisfaction and trust in the government can increase.

This comprehensive review synthesizes findings from various journals on the management of quality and service in laboratory units within the healthcare context. The synthesis reveals the importance of service quality and its impact on patient satisfaction and service effectiveness. Key findings include the positive influence of service quality dimensions such as reliability, physical evidence, and friendliness on patient satisfaction. Additionally, the interconnection between service quality and adherence to health standards and regulations is emphasized, underlining the significance of compliance for service improvement. External factors, such as government regulations and health policies, are identified as potential influencers of service quality, adding complexity to quality management. Practical implications for healthcare policies and practices are highlighted, suggesting improvements in human resource training, service processes, and infrastructure. Recommendations include strengthening human resource training through regular and ongoing programs, optimizing service processes by thorough workflow evaluations, and ensuring strict compliance with health standards. Furthermore, the integration of technological innovations is proposed as a progressive step toward enhancing service efficiency and result accuracy. The implementation of laboratory information systems, modern equipment, and related applications is suggested to advance service quality. The establishment of a regular monitoring and evaluation system, including internal audits, routine performance reviews, and patient feedback collection, is crucial for continuous improvement. Collaboration with external entities, such as health oversight agencies and laboratory professional associations, is advocated for robust guidance and support. Encouraging research and innovation in quality management and laboratory service is recommended to enhance understanding of new technology applications, quality maintenance strategies, and policy impact evaluation. By implementing these suggestions, laboratory units are expected to continually enhance service quality and ensure optimal patient satisfaction.

Providing nursing services based on nurses' caring behavior can improve the quality of health services. Nurses' caring behavior is not only able to increase patient satisfaction, but can also generate profits for the hospital. The aim of this research was to determine the relationship between nurses' caring behavior and the level of patient satisfaction in the Inpatient Room at Tanjungpura Regional Hospital. The research design used is a correlational design with a cross sectional approach. The sampling technique used was purposive sampling, namely 80 patients. Data analysis used the Spearman Rank Test with a Sig value of 0.001, where the value is < (0.05), which means that H0 is rejected and Ha is accepted. The correlation value shows 0.025, which means there is a strong relationship. It is recommended that nurses continue to develop caring behavioral abilities towards patients and improve skills and knowledge by increasing their education level and participating in training.

This research aims to determine strategies for maintaining customer value, satisfaction and loyalty towards Hannochs brand lamps carried out by several Hannochs distributors in Tembung. The sampling technique used was purposive sampling with Hannochs customers at one of the Hannochs distributor shops in Tembung. Data collection methods are participatory observation and interviews. The results of the research show that consumer loyalty, consumer satisfaction with the quality of Hannochs lighting products are met with durability, product guarantees and various product variations so that consumer needs and desires are met, in several shops the service quality of Hannochs distributor shops also meets customer satisfaction with friendly service, respond quickly, and help resolve consumer problems in using the product.

The purpose of this study was to determine the influence and how much the premium and service quality have on customer satisfaction at pt. Bri life Jambi branch. This research uses a quantitative approach with primary data collection techniques in the form of a questionnaire of 48 respondents. It can be concluded that the variable premium and service quality have a significant effect on customer satisfaction. The results showed that the calculated t value for the premium variable (Xi) was 2.589 with a significance level of 0.013 because t calculated was greater than t table (2.589 <0.05), so it could be concluded that Ho was rejected and Ha was accepted which stated that there was premium significantly positive effect on customer satisfaction Bank BRI Life

This research is motivated by several problems, namely the low level of visitor satisfaction at the Lubang Japang tourist attraction due to inadequate service quality. The aim of this research is to analyze the influence of Service Quality on Visitor Satisfaction. This research uses a descriptive approach with quantitative data. The types of data used include primary and secondary data. The research population consisted of visitors who visited the Lubang Japang tourist attraction. The research sample consisted of 391 respondents selected using a non-probability sampling method. Data collection was carried out through questionnaires with a Likert scale which had been tested for validity and reliability. Research data was analyzed using SPSS version 26.00 software. The results of this research indicate that there is a significant influence between Service Quality and Visitor Satisfaction, with Service Quality contributing 43.5% to Visitor Satisfaction, while the remaining 56.5% is influenced by other factors not examined in this research.  

This research aims to understand the factors influencing demand for tax e-filing. Population as the object of the research is individual taxpayers in the city of Pati. Respondents taken for research through the 318 individual taxpayers. Technique data collection in this research using a questionnaire. The Statistical Package for the Social Science (SPSS) version 26 is used to assist the process of data analysis in this research. The conclusion of this research is that security and privacy has no effect on the use of e-filing, perceived satisfaction has a positive and significant effect on the use of e-filing, experience has a positive and significant effect on the use of e-filing, and knowledge has a positive and significant effect on the use of e-filing.

one of the factors that can influence job satisfaction. There is a lack of awareness in several clinics in Indonesia, especially at Kimia Farma Clinic in Pasar Minggu, South Jakarta, regarding K3 implementation standards and suboptimal health services. This research aims to find out how the implementation of K3 in clinics meets standards and to analyze problems related to the implementation of K3 at Kimia Farma clinic, Pasar Minggu. South Jakarta. The method used is a descriptive method by collecting retrospective and concurrent data. The research results obtained are that the Kimia Farma Pasar Minggu Clinic, South Jakarta is a health service place that already has an K3 commitment as evidenced by the availability of a Decree from the Owner of the Clinic Facilities regarding the implementation of K3 as well as a Decree from the K3 Implementation Team, the availability of competent human resources and supported by training and allocation of funds, available SOPs for Standard Precautions Compliance Levels, available B3 waste management carried out by third parties, available SOPs and PPE related to waste management, available SOPs for reporting work accidents, reporting work-related illnesses and available Emergency Response Teams or Red Code Teams.

This study aims to reveal the effect of using mobile banking on customer satisfaction at Bank Syariah Indonesia Jambi Branch. This thesis uses a quantitative approach using a simple partial regression statistical analysis method with a sample of 68 customers.  The results of the study show that there is a significant influence on the mobile banking usage variable (X) on customer decisions. with the tcount value on the mobile banking usage variable (X) amounting to 12,944 with a significance level of 0,000. Because the value of tcount is greater than ttable (12,944 > 2,387) and a significance value of 0.00 <0.05, Ho is rejected and Ha is accepted. Then the mobile banking usage variable (X) partially has a significant influence on customer decisions in using Bank Syariah Indonesia Mobile Banking Jambi Branch.

This research has the objective of analyzing the relationship between the work environment, work culture and workload related to employee performance in an agency or company. This research uses quantitative methods through descriptive analysis, as well as online data collection using the Microsoft Forms Platform with a Likert scale of 1 to 5 with the Purposive Sampling method, there are 57 respondents with the age criteria 18-30 and currently working. Processed using the SmartPLS 4.0.9.2 application program. with Structural Eqution Modeling (SEM). The results showed that, the work environment is influential in supporting or improving the performance of its employees for the better and can produce quality work done by its employees. The work environment can be maximized when a company can implement or create a conducive, collaborative environment, and pay attention to all aspects such as the physical and psychological of its employees. Such factors as sufficient facilities, social support, and job security can increase employee performance productivity. Organizational work culture also plays an important role in shaping employee performance. Organizations with a culture that encourages innovation, collaboration, and employee motivation have better performance. Conversely, a work culture that does not support employees can hinder employee performance. Workload in accordance with individual capacity also affects employee performance. Too high a workload can lead to excessive stress and fatigue, which negatively impacts productivity. Therefore, wise management in determining workload is essential. From this study, it can be concluded that a good work environment, positive work culture, and workload adjustment can significantly improve employee performance. A company or an agency needs to pay attention to these factors to achieve optimal productivity and job satisfaction in the midst of intense competition between agencies.

Work productivity is the result of work or job performance. However, work productivity actually has a broader meaning, not only in terms of the output but also in how the work processes occur. Work productivity is the outcome of tasks closely related to an organization's strategic goals, target satisfaction, and contribution to the organization. Employee work productivity can be influenced by several factors, including work discipline, leadership style, and job competency. The purpose of this research is to analyze the influence of various variables such as work discipline, leadership style, and job competency on work productivity within the 2021 batch of students at the Faculty of Economics, UNJ, in a partial manner. The data collection technique used in this research is the distribution of questionnaires with a Likert scale to 133 respondents. This study is of a quantitative descriptive nature. The data analysis technique used in this research employs structural equation modeling with a partial least squares (SEM-PLS) model calculated using the smart PLS software. The results of this research indicate that work discipline, leadership style, and job competency have a direct and significant positive influence on work productivity within the student organization of the Faculty of Economics, UNJ. Work discipline has a direct and significant influence on work productivity. Leadership style has a direct and significant influence on work productivity. Job competency has a direct and significant influence on work productivity.

The study was conducted to see and collect data on how leadership style, work discipline, and job satisfaction affect employee performance. The research I conducted used quantitative methods and descriptive analysis. For this study, data were collected online through a randomized method through a likert scale questionnaire 1-5 to 190 respondents who met the following criteria: they are over 18 years old and have worked or participated in an organization, team, or company. For data analysis, the SmartPLS application is used to perform inner measurements, reliability values, discriminant validity, Cronbach's Alpha, and exterior measurements. The outer measurements also use T-test calculations, determinacy coefficient, f-square, and VIF. The main purpose of this study is to prove that leadership style contributes positively to employee performance, work discipline has a positive influence on employee performance, and job satisfaction has a positive impact on employee performance.

This study aims to determine the effect of the work environment , job satisfaction  on performance at the Dompu sub-district office. The type of research used is associative research in the form of causation with a quantitative approach. The population and respondents in the study were 43 employees. The data collection method used is the census method. Data collection tool is a questionnaire. The analytical tool used is Multiple Linear Regression analysis using SPSS versions 25 and 26. The results of the data analysis show that (1) the work environment has a positive and significant effect on the performance of the Dompu sub-district office. (2) job satisfaction has a positive and significant effect on the performance of the Dompu sub-district office.

The use of Uses and Gratifications Theory in the context of TikTok Live is a key strategy in overcoming the challenge of lack of effective product introduction to consumers. This theory reveals that TikTok Live users actively seek satisfaction through media, focusing on detailed product information. This research utilizes this theoretical framework to design more effective product marketing strategies, meeting consumer needs and desires. This research was conducted based on the results of observations or observations that the researcher had carried out for 1 (one) month. This research was conducted at PT. PLM JAYA which is located on Jl. Hajj Hospital No. 67 Percut Sei Tuan, Deli Serdang Regency, North Sumatra. The application of Uses and Gratifications Theory in TikTok Live illustrates that users seek entertainment, social interaction, and fulfill personal needs when watching live broadcasts. They actively select broadcasts that suit their needs, enabling more informed and targeted purchasing decisions. This makes TikTok Live an effective platform in meeting user wants and needs and increasing the effectiveness of product marketing through social interaction and entertainment content. In the age of social media, especially on platforms like TikTok, product marketing has become increasingly creative and focused on entertainment. The entertainment appeal presented to users provides an opportunity for companies to convey their message in unexpected ways and direct user interest towards their products. With an innovative approach, product marketing on TikTok and similar platforms continues to develop into an important part of modern business strategy.

Quality public services are one of the pillars to show the change in government administration in favour of improving the welfare of its people. This study was conducted with the aim of knowing and explaining the level of satisfaction of the Komba Village community in receiving pulic services in making E-KTP conducted by the Population and Civil Registration Office of East Manggarai Regency. The type of research used is qualitative research, which is research that produces and processes descriptive data, such as interview transcriptions, field notes, drawings, and photographs. The research results show: (1) The Satisfaction Level of Komba Village Community in Receiving Public Services carried out by the Population and Civil Registration Office of East Manggarai Regency, namely; procedures and requirements for making E-KTP services are good, because the procedures and service requirements are in accordance, the clarity of service officers that the clarity of service officers in making E-KTP is not optimal due to the lack of socialisation from the Service to the community, the discipline of service officers that service officers are not consistent in the timeliness of the completion of the E-KTP making service process in accordance with what has been promised, fairness in getting services, that there is still discriminatory behaviour of service officers, where there are service officers who give priority to their families, relatives / acquaintances in providing services so that people who come early have to wait a long time because officers give priority to their acquaintances who come later without going through the queue, (2) Factors inhibiting Public Services in the E-KTP Making Service for the Komba Village Community, carried out by the Population and Civil Registration Office of East Manggarai Regency, namely: Internal factors, human resource factors, availability of supporting facilities and infrastructure. External factors are factors of public awareness to have population documents.

Impulsive buying behavior has become an increasingly common phenomenon in society. Impulsive buying is the tendency to make purchases without careful consideration, triggered by emotional impulses or instant desires. This behavior can have a significant impact, both for individual consumers and for the economy as a whole. Impulse consumption can provide temporary satisfaction and short-term pleasure, but in the long term it can lead to problems such as financial loss, unmanageable debt, and decreased psychological well-being. Therefore, this research aims to determine several factors such as social stimulus, perceived Innovativeness, perceived persuasiveness, and trust in influencing Impulsive Buying. The type of research used is quantitative research using the SEM PLS (Partial Least Square) analysis method. The data collection method in this research uses a questionnaire. A questionnaire is a way to collect data by providing respondents with a series of questions or written statements for them to fill in. The number of respondents in this study was 101, consisting of Tiktok users. Test results show that Perceived Persuasiveness has a positive influence on Trust and Trust also has a positive influence on Impulsive

The purpose of this investigation was to determine if a correlation exists between e-trust, e-service quality, price, and web quality in relation to traveloka user e-satisfaction. The methodology employed was quantitative and involved collecting survey data from 100 users of the traveloka app and website. Statistical analysis was performed utilizing SPSS V.24 software. The research utilized various tests including validity, reliability, normality, heteroscedasticity, multicollinearity, T-test, F-test, and coefficient of determination. The results demonstrate that e-trust, e-service quality, price, and web quality positively and significantly impact e-satisfaction. Notably, e-trust has a partially but significantly positive impact on e-satisfaction. Additionally, the quality of e-service and price variables significantly positively affect e-satisfaction, as well as web quality,  which is another significant factor that positively influences e-satisfaction.

This study aims to determine the effect of Job Insecurity, Job Satisfaction and Organizational Commitment on Turnover Intention at Madrasah Aliyah Negeri Karo. Madrasah Aliyah Negeri Karo is one of the Religious Education institutions in Karo Regency. The data analysis model used is multiple linear regression using SPSS software version 25. The coefficient of determination (R2) is obtained at 0.131 or 13% which explains that the independent variables job insecurity, job satisfaction and organizational commitment are able to explain their effect on the variable turnover intention of 13 %, while the remaining 87% is influenced by other factors outside of this study. The results of the research at the 95% level of confidence and a test of level 5% show that partially job insecurity has no effect on turnover intention, then job satisfaction has a negative and significant effect on turnover intention and organizational commitment has a positive and significant effect on turnover intention. Furthermore, simultaneously job insecurity, job satisfaction and organizational commitment have a positive and significant simultaneous effect on turnover intention at Madrasah Aliyah Negeri Karo.

: The quality of human resources is one of the factors for increasing the productivity and performance of a company. One of the goals of improving the quality of human resources is to ensure that the organization/company has quality people to achieve organizational goals. As one of the main drivers in the smooth running of a company's activities, the important role of human resources requires every company to pay attention to and motivate its employees to provide good performance. The research method used is an associative method with a quantitative approach, which can be interpreted as a research statement that asks about the relationship between two or more variables. The population in this study were 33 employees who worked at the Medan Plantation Company. The data collection technique was carried out using a questionnaire. Based on the results of partial hypothesis testing, the results showed that each compensation and job satisfaction variable had a partial effect on employee performance. The results of the simultaneous testing resulted in an F-count value of 8,472 with a significance level of 0.000, while the f-table value at alpha 5% was 3.32, therefore based on the calculation results it was concluded that F-count > F-table and the significance level was 0.001 < 0.05 shows that compensation and job satisfaction together have a positive and significant influence on employee performance in Plantation Companies. The results of testing the coefficient of determination (R2), obtained an R-Square value of 0.361, this means that 36.1% of the variation in employee performance values ​​is determined by the role of variations in compensation values ​​and job satisfaction so it can be concluded that the contribution of compensation values ​​and job satisfaction in influencing employee performance was 36.1% while 63.9% was the contribution of other variables not included in this research.

This research is motivated by a phenomenon related to guest satisfaction stayed at Ocean Beach Hotel Padang, where the were several complaints regarding the physical evidence and quality of service. This research purpose to reveal the physical evidence and quality of service effect on the satisfaction from guest staying at Ocean Beach Hotel Padang. This research type is associative research using quantitative data. The method used in this research is a survey method by distributing questionnaires. The research population were guests who had stayed at least once with a sample of 240 respondents. The technique for sampling is non probability sampling through purposive sampling technique. Collecting data in this study using a questionnaire with five answer choices. This study was adapted from previous research and has been tested for validity and reliability. Data analysis used linear regression analysis. The research results indicate that physical evidence (X1) effect om guest satisfaction (Y) and quality of service (X2) has an effect on satisfaction from guest (Y). This can be seen with a small sig value of 0.05.