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This research was motivated by statements from pilgrims who had received the services of PT Maali Wisata Kota Martapura who felt very satisfied and trusted in the services provided such as facilities, individual services and accommodation, but there were no assessment ratings that had not been filled in on Google Maps. As for the problem formulation that has been carried out using the science method from Cartesian diagrams, it was found that there are variables that must be prioritized and paid attention to, and actions that need to be taken by paying attention to the variables of reliability and responsiveness, while the aim of this research is to find out the formulation of the problem that will be studied in this research. , this type of research involves direct involvement in the field (field research) with a descriptive quantitative approach which is not to test certain hypotheses, the testing method uses Validity, Reliability tests, and the IPA method or Cartesian diagrams (population 3,818, sample 97 respondents and Importance/interest instruments ( X) Performance/performance (Y)). As a result of research using the Importance Performance Analysis (IPA) method, it is known that the level of importance that needs to be considered and prioritized is the reliability and responsiveness variables. At the performance level, the variables that need to be leveled are responsiveness and tangibles.

This study aims to analyze the influence of service quality on customer satisfaction at Erlin Beauty Gallery beauty salon, West Pasaman. In an era of increasingly tight competition in the service business, service quality is a key factor in maintaining customer loyalty. This study uses a quantitative approach with a survey method. Samples were taken as many as 45 respondents using a simple random sampling technique. The research instrument was arranged based on five dimensions of, namely tangibles, reliability, responsiveness, assurance, and empathy. The results showed that service quality has a positive and significant effect on customer satisfaction at the beauty salon at Erlin Beauty Gallery. Service quality has a significant effect on customer satisfaction at Erlin Beauty Gallery Beauty Salon with a significant value of 0.000 ≤0.05 and a t count value of 5.504≥ t table 2,017, it can be concluded that service quality has a positive and significant effect on customer satisfaction at Erlin Beauty Gallery beauty salons. Therefore, it is important for beauty salons to be able to improve the quality of service provided to customers so that customer satisfaction is met and they decide to undergo treatment at ErlinBeuty.

This study aims to analyze the role of local values in the sustainable management of peatlands in Dayun Village, Siak Regency, Riau Province. The research applies a descriptive qualitative method using a normative-empirical approach. Findings indicate that although formal customary law structures are no longer present, local communities continue to apply traditional values in land management. Activities include sustainable watermelon farming, batik training using watermelon leaves, and processing agricultural products into local goods such as juices and watermelon-based snacks. Furthermore, educational tourism initiatives emphasize Malay cultural preservation, environmental awareness, and social revitalization. Community activities such as group exercises, outbound games, forest fire prevention education, and crafts training are led by the local tourism awareness group (Pokdarwis). These reflect a transformation of local values into tangible actions supporting ecological sustainability and community economic growth. The study also highlights the importance of local leadership and external collaboration in implementing these grassroots initiatives successfully.

The development of technology communication and information has produce the phenomenon of digital legacy, which is a person's digital footprint that remains stored and persists after they pass away.This digital legacy not only reflects a person's identity and personal life but also stores sensitive and private data.In the perspective of human rights, the right to privacy is a base right that must be protected, including personal data post-mortem. However, the legal system in Indonesia has not explicitly regulated the protection of digital legacy, resulting in a legal vacuum that potentially violates the right to privacy.This research uses a normative method with a legislative approach and a case approach.The study results show that the absence of national legal norms specifically regulating digital legacy causes society to depend on the internal policies of foreign digital platforms, which do not guarantee justice and human rights protection. National regulations are needed that specifically govern the protection of personal data post-mortem as a form of respect for human privacy and dignity, as well as a tangible manifestation of the state's responsibility to guarantee the human rights of its citizens in the digital era.

Managing budgets in public institutions is not merely a matter of calculating numbers, but also about ensuring that every rupiah spent generates a tangible impact on society. As public needs continue to grow, the Department of Population and Civil Registration (Disdukcapil) of Surabaya faces significant challenges in providing administrative services that are fast, accurate, and transparent. In this context, internal audits play a strategic role not only as tools for correcting errors, but also in ensuring that budget management is carried out wisely and effectively. This study aims to examine the role of internal audits in the budget management of Disdukcapil and their contribution to improving the quality of public services. Using a descriptive qualitative approach, data were collected through documentation, interviews, and literature review. The findings are expected to provide a comprehensive overview of the relationship between internal oversight and the quality of public services in Surabaya.

This research analyzes user sentiment reviews of the KAI Access application from Google Play Store to improve customer service at PT Kereta Api Indonesia. The study uses a Natural Language Processing (NLP) approach with the Latent Dirichlet Allocation (LDA) algorithm to extract main topics from 10,000 reviews collected from April 2024 to April 2025. Analysis results show 40.7% positive sentiment reviews and 49.3% negative. After data preprocessing through case folding, normalization, tokenization, stopword removal, and stemming, seven optimum topics were found from negative sentiment with a coherence score of 0.508343 and two optimum topics from positive sentiment with a coherence score of 0.511673. Analysis based on five service quality dimensions (tangibles, reliability, responsiveness, assurance, and empathy) reveals that the reliability dimension becomes the main issue, including system instability, transaction failures, login difficulties, and data inaccuracy. The responsiveness dimension is the second priority, with users expecting fast and responsive service to complaints. The results of this study provide recommendations for PT KAI to prioritize improvements in system reliability and responsiveness aspects to enhance the overall user experience, which will ultimately impact customer satisfaction and loyalty.    

This community service activity is a tangible form of the university's commitment to answering the challenges of the digital era. The issue and focus of this community service is that it is known that the manual attendance method that is still used by teachers is less effective in recording attendance, entry time, and lateness. Therefore, this study aims to implement a digital attendance information system to improve the accuracy and efficiency of attendance recording. Teacher training at Al-Imam Islamic School Junior High School aims to improve the student attendance system with an Android-based approach using AppSheets and Spreadsheets. The implementation of training on making an android-based student attendance information system with appsheets and spreadsheets at Al-Imam Islamic School Cileungsi Junior High School proved that teachers showed an increase in understanding related to the concept of making information systems, appsheets and spreadsheets, which included camera features, GPS, updated data in spreadsheets, to procedures for making applications using spreadsheets. Teachers learn that the attendance information system is not a difficult thing and in this day and age we are also required to enter the world of technology and digital to make teaching and learning activities easier and more fun, This increase in understanding is reflected in the results of pre-test evaluations and material presentations that show an increase in knowledge in understanding the concept of creating an android-based student attendance information system with appsheets and spreadsheets.

This study aims to design a contextual and educational pastoral model, assess its level of acceptance, and analyze the positive impact it brings both to the elderly as the service recipients and to students as pastoral partners in the life of the Church. The background of this research lies in the need for a more personal, participatory pastoral approach that touches the emotional and spiritual dimensions of elderly individuals living in Catholic nursing homes. Elderly people often experience loneliness, isolation, and a decline in life motivation. Meanwhile, Catholic students need tangible opportunities to live out their faith values through real actions. The research method employed is Research and Development (R&D), comprising stages such as preliminary study, model design, expert validation, limited trials, and evaluation. The model developed consists of a contextual Liturgy of the Word involving students as Scripture readers, prayer leaders, musicians, and givers of symbolic gifts of love, such as rosaries, to the elderly. The results of the study show that the model was enthusiastically received by the elderly, who expressed joy, active participation in the service, and showed behavioral changes such as praying independently at night and increased social interaction. On the other hand, students experienced growth in faith, empathy, and a deeper awareness of the meaning of service. Therefore, this model is considered appropriate for implementation as part of pastoral care for the elderly and integrated faith formation for the younger generation within the broader context of the Church.

Today, higher education is one of the pillars of development and economic growth for every country in the world. The absence of innovation in higher education is one of the primary problems that Iraqi universities confront and still unable to overcome. This situation could be attributed to the dearth of strategic innovation programs and a lack of creativity in lecturing. Therefore, this study proposes a framework that fits innovation practices and employee creativity into the organizational performance of Misan University in Iraq. Quantitative methods were used to test the hypotheses and validate the fitness of the conceptual framework with the empirical data. Simple random sampling technique was used in the survey procedure. The study sample includes 500 lecturers, whereas 422 valid questionnaires have been included in the data analysis. The results show that innovation practices and creativity have a significant effect on the organizational performance of Misan University. These findings provide evidence that achieving superior performance in higher education no longer depends on the deployment of tangible assets like financial resources or the number of academic staff and faculty, but also on intangible assets such as creative lecturing and adopting innovation practices in the learning process. Thus, this study recommends that higher education institutions in Iraq focus on recruiting creative lecturers who can improve students' learning ability by promoting new ways of learning scientific materials in parallel with an innovation strategy in all organizational functions and processes.

The village government has an important role in providing direct services to the community, both administrative, social, and other services related to the daily needs of residents. The quality of public services is one of the main indicators in assessing the success of village government administration (Irawan, 2017). According to Parasuraman, Zeithaml & Berry (1988), service quality can be measured through five dimensions, known as the SERVQUAL theory, namely: Tangibles, Reliability, Responsiveness, Assurance and Empathy. This study uses a descriptive qualitative approach with a purposive sampling method. This study uses interactive data analysis according to Miles and Huberman which includes three stages: data reduction, data presentation and drawing conclusions/verification. The conclusion is that the quality of public services at the Macanputih Village Office is running quite well but not evenly distributed. The services provided by officers show good intentions and openness, but there are still some weaknesses, namely: Lack of adequate facilities and infrastructure, Delays in completing administrative services, Differences in attitudes and abilities between officers in responding to residents, and the absence of a clear service flow.

This study aims to evaluate the effectiveness of the Jarimatika method in enhancing elementary school students’ multiplication skills. The research stems from the issue of students’ limited understanding of multiplication concepts, often caused by monotonous and less engaging teaching methods. A literature review approach was employed by examining eight relevant previous studies. Data analysis was conducted by comparing findings across various sources. The results indicate that the Jarimatika method significantly improves student learning outcomes, both in terms of average scores and mastery levels. Moreover, it boosts students’ motivation and active participation during the learning process, proving effective across different grade levels. The use of fingers as a counting tool helps make the learning experience more tangible, enjoyable, and accessible for students. Therefore, Jarimatika is recommended as a viable alternative strategy for teachers in teaching mathematics at the elementary level, especially for multiplication topics.    

This study aims to evaluate the effectiveness of the Sea Toll Program, specifically Route T-26, with a focus on its outcomes and tangible benefits for the community in Fakfak Regency, West Papua. The research employed a descriptive quantitative method using statistical analysis through a paired sample t-test. Primary data were collected through field observations and interviews with relevant agencies such as the Directorate of Sea Traffic and Transportation and field implementation consultants, while secondary data were sourced from the 2024 operational report of Route T-26. Data collection techniques included field observation, primary surveys, document studies, and secondary data analysis. The findings indicate that the Sea Toll Program contributes to improving logistics distribution, lowering the prices of several key commodities, and reducing household expenditures, although statistical tests showed that the price differences were not significant. The implications highlight the need to optimize the volume and regularity of Sea Toll voyages to strengthen economic resilience in remote, outermost, underdeveloped, and border areas (3TP).

One of the important indicators in hospital quality standards is the level of patient satisfaction with the services provided. Therefore, improving the quality of health services is very crucial, not only in the medical aspect, but also in terms of communication and empathy of health workers to patients. This study aims to determine the description of the quality of service of registration staff at the outpatient polyclinic of General Hospital X, South Jakarta, in 2023, based on patient perceptions. This study is a quantitative study with a descriptive approach, conducted on 50 respondents. Data were collected using a questionnaire covering five dimensions of SERVQUAL: Tangibles, Reliability, Responsiveness, Assurance, and Empathy. Data analysis was carried out by presenting the frequency distribution and percentage of each service dimension. The results showed that: in the Tangibles dimension, 66% of respondents rated it good and 34% less good; Reliability, 70% good and 30% not good; Responsiveness, 52% good and 48% not good; Assurance, 72% good and 28% not good; and Empathy, 66% good and 34% less good. In conclusion, although most respondents rated the service of the registration staff as good, there are still aspects that need to be improved. Improving the overall quality of service, especially in the dimensions of Responsiveness and Empathy, is needed as a strategic step in an effort to increase patient satisfaction and loyalty.

Patient satisfaction is one of the factors that help improve the quality of health services. When a patient's experience after obtaining health services is compared to the patient's expectations, the resulting level of satisfaction can be measured. Finding out how satisfied Malawili Health Centre patients are with their pharmacological care was the motivation for this survey. In this descriptive study with a cross-sectional design, one hundred participants were surveyed between September and October 2023 at the Malawi Health Centre Pharmacy Services Department. Data was collected to measure the level of patient satisfaction through questions in the categories of tangible evidence (reliability), responsiveness, assurance, and empathy. SPSS software was used to analyse patient satisfaction levels. The results of the analysis of each dimension of patient satisfaction were as follows: tangibility 76.4%, reliability 82%, responsiveness 83.8%, assurance 86.7%, and empathy 89.35%. Meanwhile, the P values of the sociodemographic relationship test results and satisfaction levels were all > 0.05, including gender (0.000 < 0.1), age (0.208 > 0.1), education (0.673 > 0.1), occupation (0.000 < 0.1), and income (0.000 < 0.1).

This community service activity aims to enhance the understanding of residents in the Jagakarsa,  South Jakarta, regarding the meaning and importance of literacy, particularly in facing the challenges of the digital information era. The underlying problem addressed in this activity is the low level of literacy awareness among the community, as indicated by the tendency to accept and spread information without verification, the lack of a reading culture, and limited understanding of various types of literacy, such as media, digital, and financial literacy. To overcome these issues, the team of lecturers conducted a literacy outreach activity using a casual discussion method, which was chosen for its effectiveness in reaching the community in an informal and communicative setting. The materials presented included the definition of literacy, the importance of filtering information, how to verify the accuracy of news, and the role of families in fostering a culture of literacy. The activity involved residents from diverse backgrounds and was conducted interactively, where participants were not only passive listeners but also engaged in active discussions and shared personal experiences related to literacy challenges. The results showed that the residents responded positively to the outreach, gained new insights, and expressed a commitment to start applying a culture of literacy within their families and communities. This activity demonstrates that a simple yet well-targeted approach can have a tangible impact in raising literacy awareness at the grassroots level.

This research aims to analyze the campaign strategy used by Marcu Buana Mba’u, a legislative candidate from the National Democrat Party (NasDem), in the 2024 election in South Central Timor (TTS). The research was conducted in Tuasene Village using qualitative methods, including interviews, observation, and documentation. The findings reveal that Marcu Buana Mba’u’s campaign emphasized a defensive strategy, capitalizing on his previous track record, trust from constituents, and tangible results such as infrastructure development. This strategy contributed significantly to his re-election. The analysis uses Peter Schroder’s political strategy theory to distinguish between offensive and defensive approaches.

This study aims to analyse the quality of public services in Kelurahan Blabak using the SERVQUAL dimensions, so as to provide a comprehensive picture of the level of community satisfaction and provide input for improving service quality in the future. This research uses descriptive qualitative method to analyse the quality of public services in Blabak Village, Kediri City, based on the five dimensions of SERVQUAL. Data were collected through interviews, observations, and documentation, then analysed using interactive analysis with triangulation for data validity. The results showed that public services in Blabak Village, Kediri City, showed a fairly good quality based on the five dimensions of SERVQUAL. In terms of tangibles, facilities such as computers, printers, and internet networks are well available. However, limited space and seating are still an obstacle in providing comfort for the community. In reliability, administrative services, especially the processing of population documents, run quite reliably, especially with the presence of the SAKTI application which facilitates online processing and reduces queues. The responsiveness dimension is reflected in the readiness of officers to serve and respond to the needs of the community, although sometimes it is still constrained by technical problems such as internet networks. In the assurance dimension, people feel safe because the officers show a friendly and professional attitude, in accordance with the motto ‘Salam, Sapa, Senyum,’ which creates a warm and pleasant service atmosphere. Meanwhile, empathy can be seen from the officers' concern for the community, despite the limited number of personnel and diverse educational backgrounds, they still try to serve optimally. Thus, despite the challenges, public services in Blabak Village have run quite optimally. However, improvements are needed in terms of infrastructure and the number of officers so that services can be more comfortable, fast, and efficient.

The research aims to, Analyze whether the variable partial effect of service quality on customer satisfaction on Islamic Banking at KB Bank Syariah, Determine and analyze whether the variable service quality simultaneously influence on customer satisfaction on islamic Banking at KB Bank Syariah, Knowing which variables amorrg the service variable most dominant influence on customer satisfaction on Islamic Banking at KB Bank Syariah. Analysis of the data in this study using multiple linear regression test and subsequently used the F-test, T and dominant to see the effect of each. The research results indicate that the value of F-test (3,722) > F table (2,437) this indicates that variable Tangibles, Reliability, Responsiveness, Assurance, and Empathy simultaneously (together) effect on customer satisfaction. While the partial test for Tagibles variable (X1) where t test (1,232)> t table (2,577) this indicated that Tangibles no effect on customer satisfaction. For Reliability (X2), t test (3,428) > t table (2,571), that affect the reliability of customer satisfaction. For variable Responsiveness (X3), t test (-0.390) > t table (2,571) Responsiveness no effect on customer satisfaction. To Guarantee (X4), t test (0,549) > t table (2,571), variable warranty does not affect the customer satisfaction. For variable Empathy (X5) regression coefficient of -0,103, the t test (- 0,664 > t table (2,571) and a variable Empathy has no effect on customer satisfaction While the dominant variable in the quality of services that affect customer satisfaction on Islamic banking at KB Bank Syariah is variable Assurance (x4) with a contribution of 51%.

This study investigates the role of Christian public theology in advancing social transformation, with particular emphasis on social justice, intercommunal solidarity, and sustainable development. Employing a qualitative methodology grounded in critical literature review, the research explores the engagement of public theology with the prevailing contexts of multiculturalism, globalisation, and popular culture. The findings reveal that public theology functions as a vital bridge between Christian faith—which proclaims Jesus Christ as the sole Saviour and restorer of creation—and tangible societal change within both private and public spheres. The study underscores the distinctive character of Christian public theology as an authentic and contextual agent of transformation, upholding the integrity of the Gospel message.

This study aims to analyze the teaching and learning process of Natural Sciences (IPA) on the topic of the universe in Class VI at SD Negeri 101866 Batang Kuis, Pekan. The study employs a qualitative descriptive method, utilizing data collection techniques such as observation, interviews, and documentation. The results show that the learning process adheres to the applicable curriculum, yet some abstract concepts in the universe material remain challenging for students to grasp. The teacher plays an active role in facilitating student understanding by employing a variety of teaching methods, including lectures, discussions, and demonstrations. However, the study reveals that these methods, while effective, may not fully engage students in the learning process. It is suggested that more innovative and student-centered strategies are necessary to foster greater student involvement and understanding. Additionally, the research indicates that the use of technology-based learning media could significantly enhance the students' learning experience by making abstract concepts more tangible. Furthermore, adopting a contextual learning approach, where students can connect the material to real-life situations, is recommended to increase student comprehension and retention. This study emphasizes the importance of adapting teaching methods to the evolving needs of students and integrating modern educational tools to make learning more interactive and meaningful. Ultimately, the study suggests that incorporating these strategies will improve the overall effectiveness of teaching Natural Sciences in elementary school classrooms.