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Saharuddin Ita; Ansar CS; Ipa Sari Kardi; Muh. Syaiful Syam

Nusantara: Jurnal Pengabdian kepada Masyarakat 2023 Pusat Riset dan Inovasi Nasional

This service aims to increase the knowledge and skills of Physical Education teachers (PJOK) in identifying the athletic talents of their students by using the Identification of Special Athletic Talents (TID) application. The partner institution is the MGMP PJOK SMP in Jayapura District. The methods used include seminars and training sessions. Data collection techniques include observation and evaluation of training results, with data analysis through pretest and posttest evaluations. The results of this dedication are as follows: (1) Most of the participants were not familiar with the Athletics-specific Talent Identification (TID) application before the training, and (2) Quite a number of participants understood and were proficient in using the Athletics-Talent Identification (TID) application. especially after getting explanations and hands-on practice. The conclusions drawn from this dedication are: (1) Substantially increasing the knowledge and skills of the MGMP PJOK SMP related to the use of the Special Athletic Talent Identification (TID) application for athletics, (2) The establishment of collaboration between FIK UNCEN and MGMP SMP PJOK in Jayapura Regency, and (3) The successful implementation of community service as a lecturer's academic task.

Ayu Rahmawati; Edi Suhardiana

Jurnal Anestesi: Jurnal Ilmu Kesehatan dan Kedokteran, 2023 Stikes Kesdam IV/Diponegoro Semarang, Indonesia

Drug storage is one of the security activities for drugs that have been received. Storage of drugs in pharmacy installations is part of the integrity or feasibility of drugs before they are given to patients. Because errors in drug storage can make the dose or potency of the drug decrease and cause losses to the hospital. This research includes non-experimental research in the form of quantitative descriptive research conducted by observation and interviews related to the process of storing pharmaceutical preparations through an evaluation based on the Minister of Health of the Republic of Indonesia No. 72 of 2016, and the Director General of Binfar in 2010 and analysis of drug storage indicators. The average result of conformity to the Permenkes is 86%, the average is obtained from 70% storage requirements, 100% storage components, 100% storage systems, 80% storage methods and 80% storage equipment. The average result of conformity at the Director General of Binfar is 93%, the average is obtained from the spatial arrangement of 100%, preparation of 100% drug stock and 80% storage facilities. And the average results of storage indicators are 40%, with a TOR value of 5,1 times a year, warehouse arrangement is based on FIFO/FEFO, the percentage of expired/damaged drugs is 0.25%, and the percentage of empty drugs is 92%, the percentage of drugs dead by 0.04%. Based on the evaluation of the suitability of drug storage in the Pharmacy Warehouse of RSUD dr. Soekardjo, City of Tasikmalaya, it is necessary to increase the suitability of drug storage.

Divia Oktora; Arga Sutrisna; Arif Arif

Jurnal Ekonomi, Bisnis dan Manajemen (EBISMEN) 2023 FEB Universitas Maritim Semarang

Performance is the output or final result of work done by employees in a certain period, the work done by employees must be in accordance with the provisions set by the organization for their employees. This study aims to determine the effect simultaneously or partially of the Communication variable and the Work Environment variable on the measured performance. The population used in this study was 50 employees of the Cikalong Health Center. The method used in this research is descriptive research with a quantitative approach. Sample selection using saturated samples. The sample used is the entire population, namely 50 employees of the Cikalong Health Center. Sources of data in this study are secondary data and primary data. The data analysis technique used is multiple linear regression with the help of SPSS 26. Based on the results of the study it is concluded that communication and the work environment simultaneously have a significant effect on performance. Communication partially has a significant effect on performance. The work environment partially has a significant effect on performance.

Tri Lestari Hadiati; Riyadi Riyadi

Public Service And Governance Journal 2023 Universitas 17 Agustus 1945 Semarang

The problems that exist in the Pekalongan Regency Tourism, Culture, Youth and Sports Office (Disporapar) on the one hand are problems in the organisational structure, especially in charge of Tourism, which has no sub-fields, even though the workload is very high. Another problem is that many tasks in the tourism sector have not been handled properly, such as the implementation of the licensing process and public services in the tourism sector, the implementation of qualifications and administration of tourism services, coordination and formulation of standards, norms and tourism promotion, and facilitation of tourism product development and the tourism business world and the creative economy in the tourism sector. On the other hand, it is a heavy responsibility for Disporapar to coordinate, communicate and socialise due to the low participation of the community to become "people aware of tourism".The purpose of the study was to analyse efforts to develop institutional capacity in public services in the field of tourism in Disporapar Pekalongan Regency. Analyse the factors that hinder and support capacity development efforts in public services in the field of tourism in Disporapar Pekalongan Regency. The data used are primary and secondary data. With data collection techniques using interviews, observation and documentation. Data analysis techniques through four stages that must be passed, namely information collection, data reduction, data presentation and drawing conclusions.Based on the results of the analysis of the above research, the conclusion is that first, the development of institutional capacity in coordinating public services in the tourism sector at the Pekalongan Regency Disporapar is not yet sufficient internally, such as budget improvement, improvement of organizational structure, recruitment of human resources apparatus, and provision of infrastructure facilities. Second, externally, there has been no development and improvement of tourism objects that are adequate for the consumption of local and foreign tourists in Pekalongan Regency. Thirdly, there is a lack of participation and awareness of the people to form "Rakyat Sadar Wisata" groups, but more people are not aware of tourism, so there is still "robbery" and destruction of tourist attraction facilities, illegal parking in tourist attraction areas, inadequate number and condition of tourist attraction facilities, and a lack of investors. However, there is a relief in the support from the Provincial and Central Governments as well as the availability of large areas of coastal, inland and mountainous land in Pekalongan Regency and the many potential natural resources in Pekalongan Regency that have not been utilised. However, there is a relief that there is support from the provincial and central governments as well as the availability of large areas of coastal, inland and mountainous land in Pekalongan Regency and there are still many potential natural resources in Pekalongan Regency that have not been utilised to create new tourism objects.  

Ilham Fadhilah Firdaus; Rita Tri Yusnita; Depy Muhamad Pauzy

Jurnal Nuansa : Publikasi Ilmu Manajemen dan Ekonomi Syariah 2023 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

This study aims to determine and analyze the effect of Product Design and Process Design on Product Quality at PT. Wijaya Agape Tasikmalaya. The research method used is survey, while the type of data used is primary and secondary data. The population in this study are all employees at PT. Wijaya Agape Tasikmalaya numbered 60 people. By taking total/census sampling, the data analysis technique uses path analysis using SPSS software. The results of the study show that good product design has a significant impact on product quality. Aspects such as aesthetics, functionality, and product usability have a positive influence on consumer perceptions of product quality. In addition, effective process design also contributes to product quality. Structured and standardized processes can reduce product defects and improve reliability. This research provides a better understanding of the importance of product design and process design in achieving the desired product quality. The results of this research can be used by companies to improve their design processes and ensure that the resulting products are of good quality. By paying attention to product design and process design holistically, the company can meet customer expectations and maintain a competitive advantage in the market.

Saiful Basri; Ashari Ashari

Jurnal Ekonomi, Bisnis dan Manajemen (EBISMEN) 2023 FEB Universitas Maritim Semarang

Educational supervision is a very important thing to do to improve the quality of education. Teacher performance is a result of work achieved by a teacher in carrying out the tasks assigned to him based on skills, experience, and sincerity as well as time.The research method in this thesis is a descriptive qualitative approach, data collection can use primary data sources and secondary data sources, data collection techniques using observation, interviews, documentation.The results of the study show that the supervisory role of the school principal in improving teacher performance at Nurul Falah Islamic Middle School Mangaran Situbondo is to provide guidance to teachers related to theoretical and practical learning, involve teachers in training, provide opportunities for teachers to take part in various education and training at the cluster or sub-district level regularly, subject teacher deliberations (MGMP), supervising teacher deliberations (MGP), and teacher working groups (KKG), as well as seminar workshop discussions, and provision of learning resources. providing motivation to teachers, collaborating with foundations that oversee the Nurul Falah Islamic Middle School Mangaran Situbondo, school committees, and the community. The motivation of school principals in improving teacher performance at Nurul Falah Islamic Middle School Mangaran Situbondo through regulation of the physical environment, regulation of the work atmosphere, discipline, applying the principles of rewards and punishments.      

Heltiana Heltiana; Jefry Jack Mamangkey; Anatje Lihiang; Anatje Lihiang

Konstanta : Jurnal Matematika dan Ilmu Pengetahuan Alam 2023 International Forum of Researchers and Lecturers

The world of education plays a significant role in the development of students. So, to facilitate the learning process for students is the main task of a teacher. For this reason, teachers are not only required to make the learning atmosphere comfortable and exciting. However, the teacher must also be able to improve maximum learning outcomes for students. This study aims to determine whether the application of interactive PowerPoint learning media in the classroom can help improve student's learning outcomes in class VIII on the material of the human movement system as well as research. In contrast, the object used in this research is the application of learning media using interactive PowerPoint media at Arrival Junior High School Kaima. The type of research used is classroom action research by applying two cycles of data collection obtained from observations of teacher activities and observations of student activities as well as tests before and after the action and documentation. The data analysis technique used in this study is a qualitative descriptive technique. Based on the study results, the class action that the researchers had carried out found that before the action was taken, the student's learning outcomes were 0%, or the number of students who had completed was absent. At the same time, there was an increase of 83.33% in the first cycle, and in the second cycle, again experienced an increase of 100%. This means that learning using interactive PowerPoint media is proven to help teachers improve learning outcomes in Kaima Adventist Junior High School class VIII students.

Ni Luh Putu Ening Permini; Cokorda Putra Indrayana; Cok Gde Agung Kusuma Putra; I Kadek Widi Nugraha; AA Anom Sawitri

Jurnal Relasi Publik 2023 International Forum of Researchers and Lecturers

The government is required to always adjust to what is needed by the community, one of which is the need for decent public services. Collaboration is a stage to give birth to a service innovation in the public sector, therefore collaboration in innovation seems endless to always be discussed by the government as well as organizations and other sectors. In the last ten years, the practice of collaboration and innovation in the administration of the government bureaucracy in Indonesia has been revealed in a number of literatures. One of them is in Penatih Dangin Puri Village, East Denpasar District. According to Government Regulation Number 17 of 2018 concerning sub-districts, it is stated that the task of the Perbekel is in the field of service in the working area. In accordance with the mandate of the government regulation, one form of service in Penatih Dangin Puri Village is business license services through Online Single Submission (OSS), land services, and non-licensing services. The purpose of this research is to find out the collaboration process in the implementation of business license services through the Online Single Submission (OSS) system in Penatih Dangin Puri Village, East Denpasar District and to determine the achievement of collaboration results in the implementation of business license services through the Online Single Submission (OSS) system. in Penatih Dangin Puri Village, East Denpasar District. The theory used by Penta Helix Collaborative according to Howkis (2009: 34) is, optimizing the role of academic, business, community, government and media (ABCGM), in developing goals because it relates to policies made by the government because this theory is a breakthrough and new strategy in In this millennial era, some regional heads have even made the Pentha Helix concept a new strategy to deal with several problems that occur in the region. This study uses a qualitative approach where the qualitative approach is an approach based on the philosophy of postpositivism, while for researching on natural objects, where the researcher is the key instrument, the data collection technique is done by triangulation (combined). Where data analysis is inductive/qualitative, and qualitative research results emphasize the meaning of generalization. Researchers have made direct observations to Penatih Dangin Puri Village. In addition, the authors also conducted observations and documentation studies on existing documents and policies, as well as in-depth interviews with all informants related to the implementation of the Online Single Submission (OSS) permit service.  

Raisa Ajmiliatinnisa Hilman; Fajar Nugraha; Hatma Heris Mahendra

Jurnal Sadewa : Publikasi Ilmu Pendidikan, Pembelajaran dan Ilmu Sosial 2023 Asosiasi Riset Ilmu Pendidikan Indonesia

This research was motivated by the low memory of student for remembering the lesson because the use of less varied method in class 2 of 3 sukaratu elementary school in Tasikmalaya. This study aims to identify and describe the planning, implementation, and skill improvement of studen’s memory in thematic learnign by using singing learning method. The method used in this research is Classroom Action Research (PTK) according to Kemmis and Mc. Taggart which consists of planning, action, observation, and reflection in each cycle. The discussion of this study uses using singing learning method In the learning process of time unit and capital letters which are testedat the end of each cycle The results of the study stated that  singing learning method were able to improve memory of student in 3 Sukaratu of elementary school. This increase before using singing learning method (pre-action) obtained an average value of 63,54 with a percentage of 19,31% in the "less" category. After using that singing learning method in cycle I, an average value of 69,67 was obtained with a percentage of 51,62 % in the "less" category. Then in cycle II an average value of 81.77 was obtained with a percentage of 87.10 % in the "very good" category.

Raisa Ajmiliatinnisa Hilman; Fajar Nugraha; Hatma Heris Mahendra

Jurnal Sadewa : Publikasi Ilmu Pendidikan, Pembelajaran dan Ilmu Sosial 2023 Asosiasi Riset Ilmu Pendidikan Indonesia

This research was motivated by the low memory of student for remembering the lesson because the use of less varied method in class 2 of 3 sukaratu elementary school in Tasikmalaya. This study aims to identify and describe the planning, implementation, and skill improvement of studen’s memory in thematic learnign by using singing learning method. The method used in this research is Classroom Action Research (PTK) according to Kemmis and Mc. Taggart which consists of planning, action, observation, and reflection in each cycle. The discussion of this study uses using singing learning method In the learning process of time unit and capital letters which are testedat the end of each cycle The results of the study stated that  singing learning method were able to improve memory of student in 3 Sukaratu of elementary school. This increase before using singing learning method (pre-action) obtained an average value of 63,54 with a percentage of 19,31% in the "less" category. After using that singing learning method in cycle I, an average value of 69,67 was obtained with a percentage of 51,62 % in the "less" category. Then in cycle II an average value of 81.77 was obtained with a percentage of 87.10 % in the "very good" category.

Warina Hotmatiur Br Sihaloho; Muhammad Anis Taslim; Tunik Saptawati

Jurnal Ilmu Kesehatan dan Gizi 2023 Pusat Riset dan Inovasi Nasional

Diabetes Mellitus is a metabolic disease indicated by hyperglycemia. This matter occurs due to the incapability of the pancreas to secret the insulin, the interrupted insulin performance, or the existence of both problems. Poor sleeping quality influenced the blood glucose level in the body. Normal individuals have blood glucose levels between 65 and 120 mg/dl after waking up. This research determined the blood glucose levels and the sleeping quality of diabetes mellitus type 2 patients. This quantitative research applied the analytical descriptive design with the cross-sectional approach. The sample consisted of 40 respondents taken by purposive sampling technique. The applied measuring instrument was the Pittsburgh Sleep Quality Index, PSQI. The Spearman Rank test obtained a p-value of 0.000 lower than 0.05. Thus, the result accepts Ha, indicating a significant correlation between blood glucose and the sleeping quality of diabetes mellitus type 2 patients with r = 0.786. The r-value had a negative correlation indicating a strong correlation between glucose level and the sleeping quality of the patients. If the blood glucose was abnormal, the sleeping quality would be poor and vice versa. The researcher recommends future researchers promote quantitative research to examine the influential factors of diabetes mellitus type 2 patients' quality.

Siti Rahmah Saniyah; Tasya Aulia

Jurnal Ilmu Pendidikan, Bahasa, Sastra dan Budaya 2023 Asosiasi Periset Bahasa Sastra Indonesia

This research discusses the absorption of foreign languages towards changes in the Indonesian language. History has shown that Malay (Indonesian) has absorbed many foreign languages. Absorption elements in the form of phonemes, affixes and words also enrich the Indonesian vocabulary. Positively, the presence of loan words can sharpen the power of Indonesian language expression. Efforts to limit the absorption of foreign words are not only a matter of strengthening one's personality, but also of protecting the Indonesian language system. Reality has shown that not all loan words are subject to our language system, but on the contrary, Indonesian is "forced" to make modifications to accommodate them.

Azkiya Lisdiani; Intan Agustin

Jurnal Ilmu Pendidikan, Bahasa, Sastra dan Budaya 2023 Asosiasi Periset Bahasa Sastra Indonesia

This article discusses exploring the rich flavors of Palestinian food in Indonesian learning at Stiepar Yapari Aktripa in Bandung. This study aims to introduce to the people of Bandung, to explore various flavors of food, especially typical of the Middle East. Meanwhile, the problems developed The research instruments are the results of observation, interviews, and researchers as key instruments. The source of this research data is the result of interviews from kitchen restaurant staff, The implementation of sustainable culinary concepts is a challenge because it must balance with Indonesian tastes, including the Bandung area which feels foreign to typical Palestinian food, Palestinian restaurant owners in Bandung aim to improve communication between Indonesia and Palestine through food culture, owners inspired by culinary diversity in Indonesia, especially in the city of Bandung which Many various diverse foods, with that while studying in Bandung the owner thought of opening a Palestinian restaurant to improve communication between Indonesia & Palestine through food culture.

Siti Rahmah Saniyah; Tasya Aulia

Jurnal Ilmu Pendidikan, Bahasa, Sastra dan Budaya 2023 Asosiasi Periset Bahasa Sastra Indonesia

This research discusses the absorption of foreign languages towards changes in the Indonesian language. History has shown that Malay (Indonesian) has absorbed many foreign languages. Absorption elements in the form of phonemes, affixes and words also enrich the Indonesian vocabulary. Positively, the presence of loan words can sharpen the power of Indonesian language expression. Efforts to limit the absorption of foreign words are not only a matter of strengthening one's personality, but also of protecting the Indonesian language system. Reality has shown that not all loan words are subject to our language system, but on the contrary, Indonesian is "forced" to make modifications to accommodate them.

Azkiya Lisdiani; Intan Agustin

Jurnal Ilmu Pendidikan, Bahasa, Sastra dan Budaya 2023 Asosiasi Periset Bahasa Sastra Indonesia

This article discusses exploring the rich flavors of Palestinian food in Indonesian learning at Stiepar Yapari Aktripa in Bandung. This study aims to introduce to the people of Bandung, to explore various flavors of food, especially typical of the Middle East. Meanwhile, the problems developed The research instruments are the results of observation, interviews, and researchers as key instruments. The source of this research data is the result of interviews from kitchen restaurant staff, The implementation of sustainable culinary concepts is a challenge because it must balance with Indonesian tastes, including the Bandung area which feels foreign to typical Palestinian food, Palestinian restaurant owners in Bandung aim to improve communication between Indonesia and Palestine through food culture, owners inspired by culinary diversity in Indonesia, especially in the city of Bandung which Many various diverse foods, with that while studying in Bandung the owner thought of opening a Palestinian restaurant to improve communication between Indonesia & Palestine through food culture.

Muhammad Sanusi; Ahmad Ridwan; Sodiah Sodiah; Zumratul Khairiyah

Jurnal Sadewa : Publikasi Ilmu Pendidikan, Pembelajaran dan Ilmu Sosial 2023 Asosiasi Riset Ilmu Pendidikan Indonesia

Leaders of Islamic Boarding Schools are people who have great influence in a boarding school. As a manager the principal plays a role in managing the educational resources they have. The school principal must be able to bring change to the school he leads to become a quality school by utilizing resources, especially teachers. Teachers are required to master pedagogic, professional, social, and personality competencies, for this reason the real role of the school principal is needed to improve teacher competence. This study uses a qualitative approach. This study aims to identify and describe the role of the principal as a manager in implementing strategies through collaboration and communication at the Fathul Ulum Islamic Boarding School, Tebing Tinggi District, Tanjung Jabung Barat District in terms of Planning, Organizing, Actuating aspects. , Controlling (Supervision), as well as the efforts made by the principal in improving the competence of teachers at the Fathul Ulum Islamic Boarding School which includes; school principals' support for teacher competency improvement programs; and facilities provided in an effort to increase teacher competence. The results of this study are that the leadership of the Fathul Ulum Islamic Boarding School has carried out its role as a manager by carrying out management principles which include Planning, Organizing, Actuating, Controlling. Planning (Planning) is carried out by the principal by drafting a school program based on the foundation's policy. Organizing is done by dividing the tasks to each school personnel to jointly run the program that has been made. Actuating (Motivating) is the principal's activity to move each personnel to consciously support the program being run. While Controlling (Supervision) is an activity carried out by the principal to determine the success of the program that has been implemented. The leadership of the Fathul Ulum Islamic Boarding School has provided full support for the teacher competency improvement program by providing opportunities for teachers to continue their studies and involving teachers in various trainings, workshops, and also training. The school principal facilitates the needs of teachers in an effort to increase teacher competence by providing scholarships to teachers to carry out further studies, allowances and other educational facilities.

Muhammad Sanusi; Ahmad Ridwan; Sodiah Sodiah; Zumratul Khairiyah

Jurnal Sadewa : Publikasi Ilmu Pendidikan, Pembelajaran dan Ilmu Sosial 2023 Asosiasi Riset Ilmu Pendidikan Indonesia

Leaders of Islamic Boarding Schools are people who have great influence in a boarding school. As a manager the principal plays a role in managing the educational resources they have. The school principal must be able to bring change to the school he leads to become a quality school by utilizing resources, especially teachers. Teachers are required to master pedagogic, professional, social, and personality competencies, for this reason the real role of the school principal is needed to improve teacher competence. This study uses a qualitative approach. This study aims to identify and describe the role of the principal as a manager in implementing strategies through collaboration and communication at the Fathul Ulum Islamic Boarding School, Tebing Tinggi District, Tanjung Jabung Barat District in terms of Planning, Organizing, Actuating aspects. , Controlling (Supervision), as well as the efforts made by the principal in improving the competence of teachers at the Fathul Ulum Islamic Boarding School which includes; school principals' support for teacher competency improvement programs; and facilities provided in an effort to increase teacher competence. The results of this study are that the leadership of the Fathul Ulum Islamic Boarding School has carried out its role as a manager by carrying out management principles which include Planning, Organizing, Actuating, Controlling. Planning (Planning) is carried out by the principal by drafting a school program based on the foundation's policy. Organizing is done by dividing the tasks to each school personnel to jointly run the program that has been made. Actuating (Motivating) is the principal's activity to move each personnel to consciously support the program being run. While Controlling (Supervision) is an activity carried out by the principal to determine the success of the program that has been implemented. The leadership of the Fathul Ulum Islamic Boarding School has provided full support for the teacher competency improvement program by providing opportunities for teachers to continue their studies and involving teachers in various trainings, workshops, and also training. The school principal facilitates the needs of teachers in an effort to increase teacher competence by providing scholarships to teachers to carry out further studies, allowances and other educational facilities.

Biki Zulfikri Rahmat; Trisna Wijaya; Dian Friantoro

jurnal ABDIMAS Indonesia 2023 STIKes Ibnu Sina Ajibarang

Kebiasaan masyarakat membayar zakat secara langsung semestinya dialihkan melalui Lembaga zakat, agar bisa menghindarkan dari ketergantungan penerima zakat. Pola penyaluran yang bersifat langsung dan individual, zakat hanya berperan sebagai sumbangan yang bersifat karitatif, pasif, tentatif atau tidak rutin dan penggunaan dananya terbatas untuk memenuhi kebutuhan jangka pendek. Tetapi kalau dikelola oleh lembaga zakat, maka akan terjamin kepastian dan kedisiplinan membayar zakat dan menjaga perasaan rendah diri para mustahiq. Untuk memberdayakan dana zakat secara optimal, maka diperlukan sebuah lembaga pengelola zakat yang profesional, dan amanah. Sehingga menumbuhkan rasa kepercayaan masyarakat. Namun demikian, bahwa salah satu masalah ketidaktercapaian pengumpulan antara harapan potensi dana ZIS dengan realitas yang terjadi di Tasikmalaya adalah, kurangnya sosialisasi, jauhnya akses penyetoran dana ZIS ke Lembaga zakat, penyaluran secara langsung ke mustahik dan ada pula yang masih belum bisa membedakan antara zakat, infaq dan shadaqah. Hal ini pun terjadi di Arjasari Kecamatan Leuwisari Tasikmalaya. Maka solusinya pihak Yayasan Pesantren al Fathonah melakukan kerja sama dalam peningkatan pemahaman para jamaah dengan perguruan tinggi. Materi yang diberikan ialah tentang distribusi harta dalam Islam, perbedaan ZIS, zakat maal dan penghitungannya, lembaga pengelola zakat, dan manajemen ZIS.

Mellarisca Nadya Nur Rosena; Andi Hallang Lewa

In the daily operation of a hotel, it is inevitable that guest complaints will occur. Even though all the facilities and services provided are up to standard, it is not uncommon for hotels to encounter obstacles or problems that cause guests to be disappointed and guests submit them in the form of complaints. With this complaint phenomenon, a hotel provides a complaint service that connects guests with the hotel as a complaint handling strategy. This section is the Guest Relations Officer, Guest Relations is responsible for complaints submitted by guests and ensures that the service that guests receive during their stay is the best service. The author conducts research on Guest Relations efforts in handling complaints that occur at hotels. Because the Guest Relations Officer is tasked with handling complaints, a complaint handling system is needed that is systematically arranged. As an effort to handle complaints, a standard for handling complaints has been established. This standard is a benchmark for a hotel in providing Guest Relations services for guests. This study uses a qualitative descriptive research method. To obtain the data needed for writing this research using four methods, namely interviews, observation, documentation, and literature study so as to obtain accurate data. The data obtained is arranged in a research result that will be used as the author's final project. From the results of research conducted by the authors found that the handling of complaints carried out by the Guest Relations Officer at Hotel Tentrem Semarang went well so that complaints that occurred could be resolved properly. In addition to handling complaints, the authors also found that the Guest Relations Officer was also in charge of handling VIP guests, where these VIP guests were important people or members of the government. The results of this study indicate that the Guest Relations Officer is very influential in the service of a hotel, because listening to guest complaints and dealing with complaints can maintain guest confidence in the services provided by the hotel.

Moh. Alfajar Mursidah; Nirwan Junus; Sri Nanang M. Kamba

Birokrasi: JURNAL ILMU HUKUM DAN TATA NEGARA 2023 Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

A situation that is very unbalanced between consumers and business actors is a big potential that can lead to disputes between consumers and business actors. The government has issued laws that regulate consumer protection, in particular Law Number 8 of 1999 concerning Consumer Protection. The goal is to provide protection to consumers. This research is intended to: (1) to find out the role of the Consumer Dispute Settlement Agency (BPSK) in resolving Finance disputes (2) to find out what are the obstacles faced by the Consumer Dispute Settlement Agency (BPSK) in resolving Finance disputes. This research uses the type of empirical legal research, using a literature approach and research in the field. The sources of legal materials used are primary legal materials and secondary legal materials.The results of the study show that first, the Gorontalo City Consumer Dispute Settlement Agency (BPSK) has carried out its role, totaling 11 (eleven) of which is resolving consumer disputes in 3 (three) ways, namely mediation, conciliation and arbitration, opening consultations on consumer protection, if there is a violation the Consumer Protection Act (UUPK) the Consumer Dispute Settlement Agency (BPSK) is required to report to investigators, the Consumer Dispute Settlement Agency (BPSK) is required to receive complaints in writing or in writing, the Consumer Dispute Settlement Agency (BPSK) is tasked with conducting inspections and research related to consumer disputes, BPSK summons business actors suspected of violating the Consumer Protection Act (UUPK), the Consumer Dispute Settlement Agency (BPSK) has the right to present expert witnesses, witnesses or someone who is deemed to know of violations of the Consumer Protection Act (UUPK), examine the truth evidence, ascertaining whether or not there is a loss on the part of the consumer. The second research result is, What obstacles are faced by BPSK Gorontalo City in resolving Finance disputes in Gorotanlo City, these obstacles are divided into two parts, namely Internal and External. For internal ones, there is an inclusion of a standard clause, asking for help from investigators to summon business actors who do not want to attend invitations from the Gorontalo City Consumer Dispute Settlement Agency (BPSK), finally, financial constraints, namely the Gorontalo City Consumer Dispute Settlement Agency (BPSK) still cannot manage their funds in grants (self-managed).