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This study compares the effectiveness of MAUT (Multi-Attribute Utility Theory), SMART (Simple Multi-Attribute Rating Technique), and WASPAS (Weighted Aggregated Sum Product Assessment) methods in a decision support system for determining the best employees at Sisilia Boutique. The quality of human resources is crucial in the retail business, but performance evaluation is often influenced by subjectivity. To address this, a multi-criteria-based decision support system is needed. MAUT translates preferences into a numerical scale, SMART calculates the average value of attributes based on weights, while WASPAS combines weighted summation (WSM) and weighted multiplication (WPM) for more balanced results. Employee performance data from Sisilia Boutique in June 2025, including attendance, store layout, customer service, and discipline, were used as the research object. The comparison results show consistency in the highest (K3) and lowest (K7) ratings across the three methods, with differences in the middle ratings. WASPAS offers a more balanced distribution of final scores, making it a comprehensive alternative for performance evaluation.

Visi misi tahun 2020 untuk menjadi perguruan tinggi kelas dunia membutuhkan upaya nyatadari jajaran manajemen Universitas Stikubank untuk mewujudkanya, oleh karena itu perludiciptakan suatu kerjasama dari semua tingkat manajemen, dan stakeholder yang ada. Modelmanajemen kualitas Malcolm Baldrige Education Criteria for Performance Excellence(MBCfPE) mempunyai konsep dan prosedur yang menetapkan petunjuk dan kriteria yangmembantu perusahaan dalam mengevaluasi aktivitas perbaikan kualitas. Melalui pengukurankinerja dengan model MBCfPE ini, Universitas akan bisa melihat tingkat pencapaian di dalamproses menuju perguruan tinggi kelas dunia. Pengembangan sebuah model pre assessment bagiUniversitas diharapkan dapat membantu memberikan sebuah gambaran awal sejauh manakesiapan Universitas dalam menerapkan manajemen kinerja kelas dunia. Hasil olah datamenunjukkan bahwa manajemen kinerja Universitas secara umum hasilnya cukup baik. Hal ini ditunjukkan dengan nilai score sebesar 668,55 dari skala 1000. Nilai ini menunjukkan bahwa upayayang dilakukan oleh manajemen Universitas untuk memberikan jaminan mutu pada masyarakatsudah cukup baik. Skor tersebut juga menunjukkan bahwa pendekatan tata kelola yang dilakukanUniversitas cukup sistematis, efektif, dan responsive. Hasil-hasil yang mengacu padapersyaratan-persyaratan mahasiswa dan stakeholder lainya, pasar, dan proses operasional,menunjukkan kinerja dan keunggulan yang baik. Untuk perbaikan kinerja Universitas perludibuat solusi khusus untuk implementasi peningkatan kinerja dari tiap-tiap kategori yangdirasakan kurang nilainya. Sementara itu untuk kategori yang nilainya sudah cukup baik masihperlu untuk terus ditingkatkan. Universitas perlu membangun sistem manajemen kinerja yanglebih baik kedepanya agar visi misi dan tujuan-tujuan strategis dimasa yang akan datang bisatercapai secara efektif dan eisien.

A university as an educative institution needs an assessment for the programs it has. In order to conduct such assessment , some components need to be assessed based on the internal and external factors. It is necessary to establish a decision support system toward the performance of the department. It can help the decision maker to know the condition occurred in this department. 'l he assessment of the study program's performance for evaluating can be done by underlining the components that will be assessed by making the model. The model which is prepared by applying some rules, stated in accreditation board, will be used as a reference in performance assessment for  Diploma III program. By applying a model toward the assessment criteria from the related department, it will help us to get the result. The achieved result is in form of the total score from the assessment, the score is devided into 5 class excellent, very good, good, sufficient and poor. Consequently, the report of resulting assessment can be to determine some steps to improve or maintain the recent achievement. By applying the decision support system of the department’s performance , it allow a decision maker to be able to monitor the department or the study program.