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This study aims to examine the influence of principal leadership and school culture on teacher discipline in public junior high schools (SMP Negeri) in Sembawa District, Banyuasin Regency. Teacher discipline is an important factor in supporting the effectiveness of the learning process and achieving educational goals. Therefore, understanding the factors that contribute to teacher discipline is essential for improving school performance. This study employed a quantitative research method with a purposive sampling technique. Data were collected through the distribution of questionnaires consisting of 66 statement items measured using a five-point Likert scale. The collected data were analyzed using statistical techniques to determine both partial and simultaneous effects of the independent variables on teacher discipline. The results indicate that principal leadership has a positive and significant partial effect on teacher discipline, as evidenced by a t-value of 5.127, which is greater than the t-table value of 1.9809. School culture also has a positive and significant partial effect on teacher discipline, with a t-value of 7.244 exceeding the t-table value of 1.9809. Furthermore, principal leadership and school culture simultaneously have a positive and significant effect on teacher discipline, as indicated by an F-value of 34.152, which is greater than the F-table value of 3.07. These findings suggest that strengthening principal leadership and fostering a positive school culture can significantly improve teacher discipline.

This study aims to determine the leadership strategies of school principals in improving the performance and discipline of teachers at Madrasah Ibtidaiyah Salafiyah Syafiiyah Hadirul Ulum Tasikrejo Pemalang, Central Java, as well as to identify the supporting and inhibiting factors when these leadership strategies are implemented. This study uses field research with a descriptive approach. The data collected was verbal data or words rather than numbers. The location of this research was at MI Salafiyah Syafi'iyah Hadirul Ulum Tasikrejo, Pemalang Regency. The informants in this study were the principal and classroom teachers. The data collection techniques used were observation, interviews, and documentation. The results of the study found by the researcher regarding the principal's strategy in improving teacher performance and discipline at MI Salafiyah Syafi'iyah Hadirul Ulum Tasikrejo, Pemalang Regency, are as follows: (a) conducting supervision (b) setting an example (c) motivating teaching staff (d) providing adequate facilities and infrastructure (e) providing opportunities to attend training or education (f) conducting evaluations. Meanwhile, the supporting and inhibiting factors are divided into several parts. First, there are two supporting factors, namely (a) a sense of togetherness and kinship within the school environment, and (b) the principal's commitment to improving school quality. Meanwhile, there are two inhibiting factors, namely (a) the suboptimal time management of teachers and (b) the work environment. Based on the results of this study, it can be concluded that the principal's leadership strategy plays a very important role in improving the performance and discipline of teachers at MI Salafiyah Syafi'iyah Hadirul Ulum Tasikrejo, Pemalang Regency. The implementation of appropriate strategies, supported by a sense of togetherness and the principal's commitment, can have a positive impact on teacher professionalism. However, there are still several inhibiting factors that need attention so that the implementation of leadership strategies can run more optimally.

Customer satisfaction is a central issue in marketing management, as it plays a crucial role in determining customer loyalty amid increasingly intense business competition. A comprehensive understanding of the factors influencing customer satisfaction is essential not only for academics in strengthening marketing theory but also for practitioners in designing effective service and product strategies. This article aims to address two research questions: (1) what are the dominant factors influencing customer satisfaction, and (2) how does customer satisfaction relate to customer loyalty? The study employed a qualitative literature review method. The data consisted of scientific articles published between 2020 and 2025, accessed through Google Scholar and Publish or Perish (PoP) using the keyword “customer satisfaction.” From an initial selection of 30 articles, 27 were identified as relevant, and 5 core articles were further analyzed. The findings reveal three main themes: product and service quality as the dominant determinants of customer satisfaction; price, brand image, and promotion as supporting factors; and customer trust as an important mediating variable in building loyalty. This study concludes that customer satisfaction serves as a strategic link between service quality and customer loyalty. Future research is encouraged to explore the roles of digitalization, customer experience, and sustainability in shaping long-term customer satisfaction.

This study aims to analyze the implementation of Nusantara Islamic values ​​in multicultural education within the Integrated Islamic School (SIT) Al-Ftih environment. Nusantara Islam, as a religious concept characterized by moderation, tolerance, and accommodating local culture, has high relevance in developing education that respects diversity.Meanwhile, multicultural education emphasizes equality, inclusivity, and recognition of students' cultural identities.This research employed a qualitative approach with a case study method. Data collection techniques included interviews, observation, and documentation, and its validity was tested through triangulation. The study results indicate that the integration of Nusantara Islamic values ​​in SIT Al-Fatih Sukabumi remains partial, primarily limited to thematic religious activities and has not yet systematically addressed the curriculum, pedagogy, or school culture. Supporting factors for implementation include the availability of local culture, support from some teachers, and religious moderation policies. Inhibiting factors include a lack of teacher training, the dominance of Middle Eastern Islamic references, and a lack of multicultural evaluation instruments.This study concludes that a comprehensive implementation model that integrates Islam Nusantara into the curriculum, learning, and school culture is needed. Recommendations include developing standard operating procedures (SOPs) for religious moderation based on local wisdom, teacher training, and developing evaluation instruments for the internalization of Islam Nusantara values.

Quality culture in educational institutions has become a strategic issue to improve learning service quality and school accountability. However, its implementation still faces challenges such as limited human resources, resistance to change, and weak sustainable quality management strategies. This study aims to answer the question: how are the implementation strategies and supporting factors in strengthening quality culture within educational institutions based on previous research findings? This study employs a Literature Review (LR) method by collecting scientific articles from Google Scholar and Publish or Perish (PoP) using the keyword “budaya mutu” (quality culture) with a publication range from 2020 to 2025. From a total of 30 identified articles, a screening and eligibility process was conducted, resulting in 5 main articles analyzed thematically. The synthesis reveals three key themes: (1) the role of leadership and Total Quality Management (TQM) in reinforcing quality culture, (2) the application of the PPEPP/MBBS cycle for sustainable educational quality, and (3) supporting factors and challenges in developing a culture of quality. In conclusion, strengthening quality culture requires effective leadership, systematic management strategies, and cross-sector collaboration; future research is encouraged to develop field-based intervention models to test the effectiveness of quality culture strategies.

This study aims to examine the extent to which school principals’ policies influence student achievement at MTs Negeri 1 Bolaang Mongondow Timur. The role of the principal as the leader of an educational institution is not only limited to administrative functions but also extends to strategic decision-making that directly affects the learning process and students’ academic outcomes. Therefore, this research seeks to provide empirical evidence regarding the relationship between principals’ policies and student learning achievement. The research employed a quantitative method with a descriptive approach. Data were collected through questionnaires distributed to students, documentation of academic records, and direct observation within the school environment. The population of this study comprised all students at MTs Negeri 1 Bolaang Mongondow Timur. The sample was determined using a purposive sampling technique to ensure that the respondents met the research criteria. Data analysis was conducted using Pearson’s correlation to measure the strength of the relationship between variables and the coefficient of determination to determine the extent of the principal’s policy contribution to student achievement. The findings revealed a significant and positive influence of the principal’s policies on student academic performance. The Pearson correlation coefficient obtained was 0.877, indicating a very strong relationship. Furthermore, the coefficient of determination of 77% showed that the principal’s policies contributed substantially to students’ academic achievement, while the remaining 23% was influenced by other factors such as family environment, individual motivation, and supporting infrastructure. In conclusion, the study highlights that school principals’ policies play an essential role in creating a conducive learning environment and supporting the improvement of student achievement. The implications of this research emphasize the importance of principals formulating adaptive, participatory, and student-oriented policies to enhance the quality of education at MTs Negeri 1 Bolaang Mongondow Timur.

This study describes the role of leadership in improving the quality of education through School Based Management which is applied at S MI Roudlotul Jannah Prambon with the formulation of the research problem: What is the role of leadership in improving the quality of education, What are the supporting and inhibiting factors in improving the quality of education through School Based Management . The method used is a qualitative approach with a case study approach. Data collection techniques are used by observation, interviews and documentation studies. Data analysis techniques are made by data reduction, data display and conclusion (verification) and data validity. The results of this study indicate that school principals have implemented SBM to improve the quality of education with the following activities: First, madrasah heads have planned and evaluated school programs, curriculum management and teaching and learning processes, student services, human resource management, financial management, facility management and Infrastructure and School-Community Relations. Second; the head of the madrasa plays a role as; Supervisors, Managerial and Educators thus the leadership role of the head of the madrasa at MI Roudlotul Jannah in order to improve the quality of education, has been quite well demonstrated by the graduation standards which increase every year. Third; supporting and inhibiting factors include: Supporting: Visionary Leadership, Qualified Teachers, Relevant Curriculum, Parental and Community Participation and Adequate Facilities; Barriers: Technology and Globalization Challenges, Lack of Funding Sources, Inadequate Evaluation and Monitoring, Lack of Access to Technology and Infrastructure.

This research was conducted at MAN 2 Karawang, focusing on the analysis of Al-Qur'an and Hadith learning, particularly regarding methods, facilities, as well as supporting and inhibiting factors. The location was chosen based on the school's commitment to developing flagship programs such as the Tahfidz Al-Qur'an (Qur'an memorization) and Rohis (Islamic Spiritual) mentoring, alongside the challenges faced in optimizing the memorization of Juz 30 and students' understanding of Arabic script. The research method used a descriptive qualitative approach with data collection techniques through observation, interviews, and documentation. The results showed that innovative methods such as Market Place Activity, Snowball Throwing, and Role Play proved effective in increasing student participation and comprehension. Facilities such as a large TV for Tahsin (Qur'an recitation improvement) and a Rohis room also served as key supporting factors. However, obstacles such as extreme weather and power outages occasionally disrupted the learning process. In conclusion, a combination of creative methods, adequate facilities, and teacher adaptability played a crucial role in the success of Al-Qur'an and Hadith learning at MAN 2 Karawang, although infrastructure improvements are needed to address technical challenges.

Education is a crucial process in shaping character and developing students' potential holistically, including the religious aspect, which is essential to instill from an early age. This study is motivated by the importance of educational management in systematically implementing religious character formation, particularly at Raudhatul Athfal Pesantren Ilmu Quran (PIQ) Sangatta Utara. The purpose of this research is to identify students' religious character, the implementation of educational management, and the challenges faced in forming religious character at RA PIQ. This study uses a descriptive qualitative approach with data collection techniques including observation, interviews, and documentation. The informants in this study were the principal and teachers at RA PIQ. The data analysis technique used is the Miles and Huberman model, which includes data reduction, data display, and verification. The findings indicate that religious character formation is carried out systematically through collaboration between the school and parents, using learning approaches, routine practices, and extracurricular programs. The implementation of management is based on the theories of Mazmanian and Sebastier as well as Nawawi's concept, integrated with the Merdeka Curriculum and the Pancasila Student Profile Strengthening Project (P5). Despite challenges, active parental involvement and teacher diversity serve as key supporting factors.

This study aims to identify and analyze the strategies implemented by the head of administration in improving the quality of administrative services at Madrasah Tsanawiyah Laboratorium, Jambi City. Improving the quality of institutional administrative services aims to support the overall quality of the madrasah. Based on national education standards set by the Ministry of Education and Culture, good school quality must also be reflected in the aspect of administrative services. Therefore, the leadership role of the head of administration is very important in designing and implementing strategies that support the achievement of the institution's vision and goals. This study uses a qualitative descriptive approach from an educational perspective. The main objectives of this study are to explore the process of strategic planning, implementation, strategy evaluation, and supporting and inhibiting factors in improving administrative services. Data collection was carried out through interviews, observations, and documentation. Data analysis techniques used include data reduction, data presentation, and verification, with data validity guaranteed through triangulation of sources, methods, and data. The results of the study indicate that the planning strategy used by the head of administration focuses on the principle of "the sooner the better," through friendly, innovative service, process simplification, service acceleration, and planning the use of ABK (Workload Analysis) guidelines. The strategy implementation is carried out in an integrated manner through regular meetings, active coordination with the head of the madrasah, the use of digital applications, and an effective work system. Evaluations are carried out daily by the head of the madrasah directly or online via WhatsApp, and using SWOT analysis to assess service progress. Supporting factors include staff training, open communication, and regular evaluations. Meanwhile, the main inhibiting factor is the shortage of administrative staff, which causes an excessive workload on the head of administration who also has teaching duties.

This thesis discusses of peer lesson-based active learning in motivating the learning of morals at MTs Al-huda Dendang, Tanjung Jabung Timur regency. Find out how of peer lesson-based active learning in motivating learning morality at MTs Al-huda Dendang and to find out the supporting and inhibiting factors active learning based on peer lesson in motivating learning morality in MTs Al-huda Dendang, east Tanjung Jabung Timur regency, Jambi Province. This research is a qualitative research is done by using interview, observation, and documentation techniques. The result is that of peer lesson-based active learning is one way to teach students to understand the material from their peers so that they can increase students’ self-confidence to be active in learning which ultimately result in maximum learning success. And the supporting factors for of active learning based on peer lesson in motivating the learning of morality, namely the teacher’s ability to guide students to be more active and creative, guiding students to get used to developing courage in asking questions and opinions. As for the inhibiting factors, such as students still having difficulty understand and remembering the material taught by their friends, overall students are less active in participating in morals learning activities, and difficulties in setting the time for learning activities.

This research uses a qualitative approach aimed at describing how the emotional intelligence of school principals improves teacher personality competence, to find out how teacher personality competence is and to find out the supporting and inhibiting factors in improving teacher personality competence with the emotional intelligence of school principals at SMAN 11 Muaro Jambi. The research findings indicate that the principal’s ability to recognize, manage, and express emotions effectively can create a conducive environment for the development of teacher personality. By providing motivational support, leading with empathy, and setting an example in interacting with teachers, the principal plays a role as an agent of change that enhances interpersonal relationships and teacher professionalism. Teacher personality competence is reflected in aspects of integrity and responsibility, emotional maturity, interpersonal skills, and strong commitment to the teaching profession. The main supporting factors for the principal's emotional intelligence in enhancing teacher personality competence include a conducive school environment, professional training and development, good role modeling by the principal, and social support among teachers. Meanwhile, significant inhibiting factors include limited time and resources, as well as teacher stress and workload. A principal with high emotional intelligence can play an essential role in creating positive change that supports the development of teacher personality, even though various challenges must be addressed.

It is about the importance of leadership of the madrasah headmaster in developing religious culture at the MA Nurul Huda al. This leadership aims to develop the existing of religious culture in the madrasah environment.The objectives of this study are 1) Describing the leadership of the madrasah headmaster in developing religious culture 2) Describing the supporting and inhibiting factors of the headmaster's leadership in developing a religious culture 3) Describing the results of the development of religious culture through the leadership of the head of madrasah.This study is a field research, which is conducted directly with the object of research and the data collection is carried out in the field. With this descriptive qualitative research, the researcher tries to reveal the implementation of the leadership of the madrasah headmaster in developing a religious culture in MA Nurul Huda al-Banat Situbondo. The result of this study is the leadership of the madrasah headmaster in developing religious culture in madrasah is to carry out the leadership role of the headmaster, namely as an educator, manager, administrator, supervisor, leader, innovator, and motivator. The supporting factors are the existence of facilities and infrastructure that support religious activities and the existence of teachers who have deep religious knowledge. The inhibiting factor is that the environment still considers madrasah to be less prestigious than public schools in general, a lack of understanding of the development of religious culture, the lack of role models given by teachers, the influence of technological culture, and the absence of training given by the head of madrasah to teachers in the implementation of religious culture.

This study used a descriptive qualitative method, with the principal, vocational studies teacher as well as the deputy head of student affairs, administrative staff and students of SMK Cerdas Murni as the research subjects. Data were collected through interviews, observations, and document studies. Then it was analyzed using Farida Nugrahani's Interactive Analysis Model (2014: 173), and tested for validity using the triangulation method. The results showed that the performance of administrative staff in providing student administration services, and correspondence and archival administration at SMK Cerdas Murni was considered quite good. This is evident from the timely completion of tasks, the existence of discipline, a sense of responsibility, the ability to cooperate and communicate well. Supporting factors for performance are the ability of administrative staff, reward and punishment, facilities and work atmosphere, and good relationships with coworkers and superiors. Conversely, the inhibiting factors are the lack of technical competence and damage to work tools. And the steps in streamlining administrative services at SMK Cerdas Murni are, hastening the completion of tasks, conducting discussions with the principal and teachers, attending workshops to improve competence and keep up with existing developments.

This research examines the management of the Indonesian School of Jeddah (SIJ) in supporting students towards the National Science Olympiad (OSN), with a focus on a student's academic journey.  This research highlights student experiences, management strategies implemented by schools, as well as challenges faced during competition preparation.  The role of school and family as main supporting factors is also analyzed.  Students who have a strong interest in science are actively involved in extracurricular activities, such as science clubs and research projects, and develop time management skills to balance studies and other activities.  The school provides a supportive learning environment, with resources and guidance from competent teachers.  The family also makes a significant contribution through moral support and instilling a strong work ethic.  This research uses a qualitative-descriptive approach with a case study method, which focuses on one research object to reveal the synergistic role between school and family in shaping student achievement.  These findings illustrate the importance of collaboration between schools and families in creating student academic achievement.

This study aims to explore efforts to improve teacher professionalism and determine the supporting and inhibiting factors of the madrasah principal's efforts at MTS Arrabi Tamansuruh. Using a qualitative descriptive approach, data collection methods include observation, interviews, and documentation. Data were analyzed using an interactive analysis model. The results of the study indicate that the madrasah principal plays an important role in improving the personality and skills of teachers through role models. In addition, increasing capacity through training, implementing teacher working group (KKG) programs to providing facilities and resources. The madrasah principal also focuses on motivating and rewarding teachers. In addition, several supporting factors are also listed, including managerial support, availability of resources, teacher motivation, partnerships and collaboration. While inhibiting factors include lack of support from human resources in accordance with the field of science, lack of awareness, teacher commitment, changes in curriculum and policies and budget constraints that prevent teachers from participating in training and self-development.

The research that has been carried out is entitled "Implementation of School Performance Management in Improving the Quality of Education at SMA PAB 4 Sampali". This research aims to: Find out how school performance management is implemented in improving the quality of education, find out the steps in implementing school performance management in improving the quality of education. To obtain data in this research, the author used qualitative research methods from data produced through observation, interviews and documentation. The data analysis used was data reduction, data presentation, and drawing conclusions. This research was carried out in the principal's room and the teacher's room. From the results of research at this school, it can be concluded that SMA PAB 4 Sampali has implemented part of the process of implementing school performance management in improving the quality of education. In implementing school performance management there are inhibiting and supporting factors in this education. And activities for implementing school performance management have running well, but not yet fully implemented, because the school principal has not held regular meetings to evaluate the program of activities that have been planned and implemented so that the implementation of school performance management in improving the quality of education runs well.

This thesis describes several problems, namely 1) the problematic application of literacy in Islamic religious education subjects at SMAN 02, Kapur IX District. 2) supporting factors and inhibiting factors in implementing literacy in Islamic religious education subjects at SMAN 02 Kapur IX District. The method used in research studies in this thesis is descriptive with a qualitative approach. The data collection techniques used in this research are: observation, interviews, documentation. The results of the research concluded that the problems with the literacy program in Islamic Religious Education that occurred at SMAN 02, Kapur IX District for the 2023/2024 class It was shown in interviews that there was a lack of motivation given by teachers to students when implementing literacy. Teachers also do not focus too much on implementing literacy because teachers consider literacy as additional learning and students' interest in literacy is still low. The contributing factor to the problem of implementing literacy in Islamic religious education subjects at SMAN 02, Kapur IX sub-district is that the school principal has informed the students' parents that they will be facilitated to support literacy activities, giving teachers encouragement to supervise literacy activities. The inhibiting factors are the lack of non-textbooks in schools and students' feelings of laziness.

This research aims to determine the condition of educational facilities and infrastructure, the management of educational facilities and infrastructure, as well as what supporting and inhibiting factors exist in implementing existing facilities and infrastructure at Madrasah Tsanawiyah Negeri 2 Deli Serdang. The method used in this research is descriptive qualitative with data collection techniques in the form of interviews and observations supported by data and documentation such as photos of madrasa facilities and infrastructure. The research subjects are the head of the madrasa, deputy head of the madrasa for facilities and infrastructure and curriculum as well as administrative staff at MTsN 2 Deli Serdang. Data analysis techniques using data collection, data reduction, data presentation and drawing conclusions. Data validity techniques with research expansion, increased persistence, and triangulation.

This research aims to determine the effectiveness of the use of learning media starting from the use of effective learning media, supporting and inhibiting factors in the use of learning media, and the efforts made by schools to increase the effectiveness of the use of learning media at Tritech Informatics Vocational School, Medan. There are some teachers who still lack the ability to use school facilities to develop learning media. Teachers are not effective in utilizing existing learning media, making students less motivated to learn and not effective in designing interesting learning media. Apart from that, the audiovisual learning media that has been provided by the school in the podcast room is very rarely used or used and there are still some teachers who are not effective in using and choosing learning media. This research uses a type of qualitative descriptive research, namely by using a detailed approach to research objects sourced from primary and secondary data. In this study, the research subjects were school principals, teachers and students. The data collection technique used is first observation, then interviews and finally documentation. The instrument in this research uses interviews in the form of guidelines consisting of several questions. The data analysis technique in this research uses source triangulation, technique triangulation, and time triangulation. Based on the results of the research and discussion, it can be concluded that the effectiveness of using learning media is going well. Effective use of learning media has been implemented in the procedures for procuring learning media, maintaining learning media and using various learning media. Supporting factors are the completeness of learning media and designing learning media, inhibiting factors are media that depend on electricity which will become an obstacle if the lights go out. Efforts to effectively use learning media at Tritech Informatics Vocational School in Medan are carried out by paying attention to choosing the right use of learning media and effective and efficient management of learning media.