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This study aims to identify and analyze the strategies implemented by the head of administration in improving the quality of administrative services at Madrasah Tsanawiyah Laboratorium, Jambi City. Improving the quality of institutional administrative services aims to support the overall quality of the madrasah. Based on national education standards set by the Ministry of Education and Culture, good school quality must also be reflected in the aspect of administrative services. Therefore, the leadership role of the head of administration is very important in designing and implementing strategies that support the achievement of the institution's vision and goals. This study uses a qualitative descriptive approach from an educational perspective. The main objectives of this study are to explore the process of strategic planning, implementation, strategy evaluation, and supporting and inhibiting factors in improving administrative services. Data collection was carried out through interviews, observations, and documentation. Data analysis techniques used include data reduction, data presentation, and verification, with data validity guaranteed through triangulation of sources, methods, and data. The results of the study indicate that the planning strategy used by the head of administration focuses on the principle of "the sooner the better," through friendly, innovative service, process simplification, service acceleration, and planning the use of ABK (Workload Analysis) guidelines. The strategy implementation is carried out in an integrated manner through regular meetings, active coordination with the head of the madrasah, the use of digital applications, and an effective work system. Evaluations are carried out daily by the head of the madrasah directly or online via WhatsApp, and using SWOT analysis to assess service progress. Supporting factors include staff training, open communication, and regular evaluations. Meanwhile, the main inhibiting factor is the shortage of administrative staff, which causes an excessive workload on the head of administration who also has teaching duties.

This study used a descriptive qualitative method, with the principal, vocational studies teacher as well as the deputy head of student affairs, administrative staff and students of SMK Cerdas Murni as the research subjects. Data were collected through interviews, observations, and document studies. Then it was analyzed using Farida Nugrahani's Interactive Analysis Model (2014: 173), and tested for validity using the triangulation method. The results showed that the performance of administrative staff in providing student administration services, and correspondence and archival administration at SMK Cerdas Murni was considered quite good. This is evident from the timely completion of tasks, the existence of discipline, a sense of responsibility, the ability to cooperate and communicate well. Supporting factors for performance are the ability of administrative staff, reward and punishment, facilities and work atmosphere, and good relationships with coworkers and superiors. Conversely, the inhibiting factors are the lack of technical competence and damage to work tools. And the steps in streamlining administrative services at SMK Cerdas Murni are, hastening the completion of tasks, conducting discussions with the principal and teachers, attending workshops to improve competence and keep up with existing developments.