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The abuse of authority by public officials within Indonesia’s governmental administration has become an increasingly urgent issue to address. Such misconduct undermines the fundamental principles of good governance  including transparency, accountability, and justice which are essential for ensuring efficient and effective government operations. This study aims to conduct an in-depth analysis of the forms of abuse of authority by public officials, the factors influencing such behavior, and its impact on the effectiveness of governance and public trust. The research employs a normative approach with a prescriptive legal method, analyzing legislation related to the abuse of authority as well as a case-based approach to explore the implementation of authority by public officials in governmental practice.The findings indicate that abuse of authority may occur in various forms, such as exceeding the limits of granted power, conflating different authorities, or acting arbitrarily for personal or group interests  all of which contradict the principle of legality governing governmental actions. Moreover, such practices negatively affect the quality of public services and tarnish the image of governmental institutions. The study also finds that although Law No. 30 of 2014 on Government Administration provides a clear legal framework, its implementation remains hindered by weak internal and external oversight systems. Therefore, this research recommends strengthening more effective supervision mechanisms, enhancing transparency in administrative decision-making processes, and involving the public in monitoring efforts to ensure that public officials exercise their authority in accordance with established objectives in pursuit of a clean and just government.

Population administration services are essential public services that fulfill the civil rights of the community. However, the process of changing Family Card (KK) data at the village level often faces problems, such as complicated procedures and limited access to services. With the development of information technology, village governments are required to implement digital-based service innovations through a digital governance approach. This study aims to evaluate the effectiveness of digital governance implementation in population administration services through the LAPAK SARAH application for Family Card data changes in Dayu Village, Nglegok District, Blitar Regency. The approach used in this study is descriptive qualitative with data collection techniques in the form of in-depth interviews, observation, and documentation. Research informants included village officials and community members as service users. The results showed that the use of the LAPAK SARAH application could improve the performance of population administration services, as indicated by faster service times, easier access, and increased service transparency and accountability. From a digital governance perspective, the role of village officials, cooperation with the Population and Civil Registration Office, and community participation improved service quality. However, this study also found obstacles such as limited digital literacy among the community, differences in village device capacity, and technical infrastructure constraints. The success of digital population administration services at the village level is not only determined by the use of technology, but also by the quality of governance and the readiness of the parties involved.

This study examines the effectiveness of the SIPELANDUKILAT program (Population Administration Service System for Border and Remote Areas) in improving population administration services in rural and remote areas of Tanjung Palas Timur District, Bulungan Regency, North Kalimantan Province. Using qualitative descriptive methods with an inductive approach, data were collected through interviews with 10 informants, direct observation, and documentation. The theoretical framework employs Siagian's (2011) effectiveness theory, assessed through four dimensions: human resources, funds, facilities and infrastructure; quantity and quality of services; time; and procedures. Findings indicate that the program has not yet reached full effectiveness, particularly due to the absence of specialized training for operators, inadequate facilities and infrastructure, and the transition from the distributed SIAK system to a centralized SIAK system that rendered offline recording equipment unusable. Supporting factors include qualified human resources, assistance from the Provincial Civil Registry Office, and high community participation. The study recommends that Bulungan Regency accelerate adaptation to the centralized SIAK system, improve facilities and infrastructure, and strengthen inter-agency cooperation to optimize population administration services in remote areas.

Social media has evolved into more than just a means of communication; It now plays an important role in shaping the image of the institution, providing recognition, and increasing employee motivation and involvement, especially in public service institutions. This study aims to determine the effect of the use of Instagram @dinkopukmperindagkotaserang accounts on employee self-actualization at UPT Pasar Kota Serang. The method used is a descriptive quantitative approach with survey techniques. The population and sample in this study amounted to 40 employees, which were taken using the total sampling technique. Data analysis was carried out with the help of SPSS software version 26, including validity tests, reliability tests, descriptive statistics, and simple linear regression. The results of the study show that the use of Instagram accounts has a significant influence on employee self-actualization. The determination coefficient value of 0.471 shows that 47.1% of the self-actualization variable is influenced by the use of Instagram accounts. These findings indicate that the better the content management and the higher the employee's involvement with the account, the higher the level of self-actualization achieved in carrying out their role as public servants. This study recommends optimizing institutional social media strategies as part of efforts to improve the quality of human resources and the effectiveness of public services.

Civil servants play a crucial role in governance and development to achieve the national goals as stipulated in the Preamble to the 1945 Constitution of the Republic of Indonesia. Civil servants (PNS) are the primary foundation for the implementation of the Indonesian government system, as they implement public policy and provide public services. Their integrity, competence, and legal status significantly determine the quality of government bureaucracy. This study aims to determine the role of the Regional Civil Service Agency (BKD) in handling cases involving civil servants using fake diplomas during recruitment or promotion. The approach used is normative juridical, reviewing existing regulations, such as Law Number 5 of 2014 concerning the State Civil Apparatus, Government Regulations, and other technical regulations. Data were also obtained through interviews with BKD officials and analysis of relevant case documentation. The results of the study indicate that in practice, there is still a discrepancy between established legal procedures and their implementation in the field. Several cases indicate that administrative sanctions or termination of civil servants found to have used fake diplomas have not been fully based on proper verification and sanction mechanisms. This raises doubts about the validity of decisions and has the potential to undermine public trust in government institutions. This study emphasizes the importance of enforcing administrative discipline and improving internal oversight systems, as well as the need for stricter and more coordinated regulations between central and regional agencies to ensure that every administrative action has a valid legal basis. Implementing the principles of accountability and transparency in personnel management must be a priority to create a clean and professional bureaucracy.

The transformation of settlement patterns in Ciwandan District, Cilegon City, is a consequence of massive industrial expansion over the past two decades. This change has resulted in the conversion of coastal agricultural land into high-density urban-industrial areas with heterogeneous settlement characteristics. This study aims to describe population dynamics, spatial structure changes, and their impact on the quality of life of the community. The approach used is descriptive qualitative with a literature review method. The findings indicate that the increase in population, particularly the working-age population, is accompanied by the growth of informal housing and pressure on basic infrastructure such as sanitation, clean water, and green open spaces. The imbalance between industrial growth and the provision of public services has created various social and ecological challenges. Therefore, there is a need for the integration of spatial planning policies, adaptive infrastructure development, and partnerships between the government, the community, and the industrial sector to create livable and sustainable residential areas.

Service quality is the level of excellence or specialty of a service that can meet the needs and expectations of the community. Public service is an activity carried out by the government and other institutions to meet the needs of community services in accordance with laws and regulations. This service can be in the form of public goods, public services, and/or administrative services. The purpose of this study was to determine the quality of service in issuing Business Identification Numbers for micro businesses at the Pekanbaru City Investment and One-Stop Integrated Service Office and its supporting and inhibiting factors. This study uses a qualitative approach. Data collection techniques use interviews. Data analysis in this study was carried out using qualitative descriptive. The results of the study explain that the quality of service is already in the good category which is assessed from the transparency in the services provided where there is openness in the service process, services that are in accordance with the rules and there is ease in the service process. The principle of accountability in improving service quality to ensure that each service can be accounted for and provide services in accordance with the conditions that have been set. Community participation in improving services has been carried out well by providing services according to rights and balance. Supporting factors in improving service quality include the ability of employees to serve, the availability of supporting facilities and infrastructure, and the development of a better service system as part of improving services. While inhibiting factors include increased supervision and complicated bureaucracy in efforts to improve services.

Managing budgets in public institutions is not merely a matter of calculating numbers, but also about ensuring that every rupiah spent generates a tangible impact on society. As public needs continue to grow, the Department of Population and Civil Registration (Disdukcapil) of Surabaya faces significant challenges in providing administrative services that are fast, accurate, and transparent. In this context, internal audits play a strategic role not only as tools for correcting errors, but also in ensuring that budget management is carried out wisely and effectively. This study aims to examine the role of internal audits in the budget management of Disdukcapil and their contribution to improving the quality of public services. Using a descriptive qualitative approach, data were collected through documentation, interviews, and literature review. The findings are expected to provide a comprehensive overview of the relationship between internal oversight and the quality of public services in Surabaya.

This study aims to examine theoretically and empirically the role of transformational leadership style on the performance of the State Civil Apparatus (ASN), especially in the context of bureaucratic reform. Using a literature review approach, the discussion is focused on understanding the concept of transformational leadership, the performance dimensions of ASN, the theoretical relationship between the two, and its implications in efforts to improve the quality of public services and governance. The results of the study show that transformational leadership contributes positively to improving the performance of ASN through motivation, empowerment, and the creation of a shared vision. This leadership style also presents its own challenges in a hierarchical bureaucracy, but still offers effective strategies for building a transformative and professional organizational culture. This research provides a conceptual basis for efforts to strengthen leadership in the public sector as part of the ongoing bureaucratic reform agenda.

The existence of the Regional Public Company (PERUMDA) of Kupang City aims to distribute water to residents in the surrounding areas. This study aims to evaluate the performance of PERUMDA in providing clean water services in Alak District, Kupang City. This research employs a combination of juridical and empirical approaches. The study was conducted at the PERUMDA Kupang City office and in the Alak District area of Kupang City during January 2025. The population in this study includes all PERUMDA employees and drinking water customers in Alak District, Kupang City. The sample was obtained using purposive sampling techniques, consisting of the head of the customer relations division (1 person), PERUMDA employees (10 people), and community members who use PERUMDA services (50 people), resulting in a total sample of 61 respondents. Data were collected through document review and in-depth interviews guided by an interview protocol. Based on the interview results, it was found that clean water services provided by PERUMDA were still suboptimal. Although PERUMDA Kupang City already has Standard Operating Procedures (SOPs), the implementation in the field still faces various obstacles, such as unequal distribution of clean water, limited infrastructure, occasional poor water quality, ineffective complaint handling systems, and outstanding payment arrears. PERUMDA Kupang City needs to expand its clean water distribution network, improve water quality, strengthen the customer complaint system, and conduct education and outreach to the community regarding the importance of efficient water use and the obligations of the community as service users.

This study aims to analyze the effectiveness of public policy implementation in realizing responsive public services with a literature review approach. The focus of the study is directed at conceptual understanding of the dimensions of policy effectiveness, the characteristics of responsive public services, the relationship between policy and service quality, and implementation challenges in the field. The method used is a descriptive qualitative method based on literature studies from various theoretical and empirical sources. The results of the study show that the effectiveness of implementation is highly correlated with the quality of public services, where factors such as resources, inter-agency coordination, and community involvement are the main keys to success. Bureaucratic reform strategies, capacity building of apparatus, and open and adaptive governance are needed to realize public services that truly answer the needs of the community.

This study aims to analyze the form of criminal liability imposed on perpetrators of corruption involving internet village funds in Flores Timur Regency. Corruption in the management of village funds, particularly those allocated for internet infrastructure development, has become a serious concern due to its direct impact on the quality of public services and the welfare of rural communities. This research employs a normative juridical method with a case approach and the analysis of relevant statutory regulations. Data were obtained through literature study and case documentation. The findings indicate that perpetrators of corruption in the internet village fund program can be held criminally liable under Law Number 31 of 1999 in conjunction with Law Number 20 of 2001 concerning the Eradication of Corruption. Criminal liability involves elements of fault, unlawful acts, and state financial losses. In addition, the role of law enforcement agencies and public oversight are crucial factors in the enforcement of laws against such criminal acts.

This study examines the performance of the Banjarbaru City Personnel and Human Resources Development Agency (BKPSDM) in the recruitment of Government Employees with Work Agreements (PPPK). Using a qualitative approach with descriptive methods, this study evaluates performance based on five indicators: productivity, service quality, responsiveness, responsibility, and accountability. The results show that although BKPSDM has implemented a merit-based recruitment system through Computer Assisted Test (CAT), several challenges are still faced, such as technical constraints in the online system, limited formation quotas, and applicants' lack of understanding of administrative requirements. The research also identified supporting factors such as the regulatory framework, technology implementation, and the active role of BKPSDM in providing clear information to applicants. Recommendations include strengthening technological infrastructure, expanding socialization, optimizing complaint mechanisms, and proposing additional formation quotas to match regional needs.  

This research provides a theoretical examination of the implementation of the Science and Technology Index (SINTA) Information System to enhance the management of scholarly publications at the Research and Community Service Institute (LPPM) of Sebelas Maret University (UNS). SINTA, serving as a platform indexing and presenting information on scholarly publications, is the focal point of this study with the aim of improving the efficiency and effectiveness of scholarly publication management within the academic environment of LPPM UNS.The study commences by offering a theoretical overview of SINTA, encompassing its roles and primary functions in providing information on scholarly publications. Subsequently, the fundamental concepts of scholarly publication management are analyzed in detail, involving processes such as article submission, metadata management, and researcher performance monitoring at the institutional level.The significance of implementing SINTA in enhancing research visibility, real-time monitoring of researcher performance, and facilitating easy information access becomes a primary focus in identifying the benefits of this implementation. Additionally, case studies and examples of successful implementations at LPPM UNS will provide a concrete illustration of how SINTA can be effectively applied in the context of scholarly publication management.However, the study also includes an analysis of challenges and obstacles that may be encountered during the implementation process, including data security, accurate information availability, and integration with other existing information systems within the institution.Through this study, specific recommendations are expected to be generated for LPPM UNS to enhance the implementation of SINTA as a primary tool in scholarly publication management. The conclusions drawn from this study aim to provide deeper insights into the role of the Science and Technology Index Information System in improving the effectiveness and quality of scholarly publications at LPPM UNS.

Implementation of Public Service is all services organized by public service providers as an effort to meet the needs of service recipients and implementers of legislation. Public service is basically about the vast aspects of life. In the life of the state, the government has the function of providing various public services required by the community. One thing that until now is often still a problem in the relationship between the people and the government in the region is in the field of public services, especially in terms of the quality or quality of service government apparatus to the community.Tourism is currently being intensively incentive in the city of Jambi. Lots of local and foreign tourists visiting the city of Jambi. But with the level of service is said to be less than the relevant Office to make the process of tourism is not going well.In this research used qualitative research method, so the researcher will not specify the research only based on research variable, but the whole social situation examined covering aspect of place, actors and activity that interact synergistically. The result of the research shows that the lack of public service available in the Jambi City Tourism Office makes the tourism process less good. With the level of human resources that have not qualified with the limitations of foreign language skills make the tourists, especially foreign tourists feel uncomfortable. The tourism program created by the government itself has not been fully felt directly by the community. Lack of socialization of the existence of tourism programs from the government to make people less aware of the importance of existing tourism.

The low quality of public services is still a classic problem in Indonesia. Therefore, it is time for the government to implement e-government as an effort to improve services to the community. This research aims to determine the effectiveness of making online SKCK at MPP Pandeglang Regency as an implementation of e-government and to determine the factors that support and hinder e-government at MPP Pandeglang Regency. The research uses a qualitative method with a descriptive approach, a case study of making online SKCK at the Pandeglang Regency MPP. This research found that the effectiveness of e-government as seen from the indicators of productivity, adaptability, job satisfaction and general development is good. The supporting factor is the availability of adequate facilities and infrastructure. Meanwhile, the inhibiting factors are the lack of human resources and inappropriate placement of officers. This research has the implication that the e-government services provided should be socialized first so that they can be implemented optimally in society.