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This research analyzes the professionalism of secretaries in PT Bulog by examining their attitudes, skills, and competencies in fulfilling their roles. It explores how corporate culture influences secretarial professionalism, strategies for addressing workplace challenges, and the impact of ethical practices and personal values on work quality. Data was collected qualitatively through interviews, observations, and documentation. Results reveal that professionalism encompasses effective communication, time management, technological adeptness, and ethical conduct. Additionally, corporate culture significantly shapes secretaries' work attitudes and behaviors. To address challenges, secretaries adopt strategies like continuous learning and adaptability. This research highlights the importance of corporate culture, ethics, and ongoing skill enhancement in maintaining high standards of professionalism.

This research aims to analyze the influence of communication competence, organizational culture, and professionalism of public relations officers on the quality of public service in the era of artificial intelligence. The study employs a quantitative method through descriptive analysis, and data collection is conducted online by distributing questionnaires using the Microsoft Forms platform with a Likert scale ranging from 1 to 5. Purposive Sampling is used as the sampling technique, and a total of 100 respondents aged 17-30 who have undergone internship or are currently employed were obtained. The data is processed using the SmartPLS application program with SEM. The research findings indicate that communication competence has a significant impact on the quality of public service. When someone chooses words carefully and treats others with courtesy, it can build trust, respect, and comfort in social interactions. Organizational culture also plays a crucial role in the quality of public service by fostering trust, mutual respect, and cooperation among employees. The study concludes that the professionalism of PROs influences the quality of public service. If the professionalism of PROs improves, the level of service quality will be high, and conversely, if it decreases, the level of service quality will also decline..