Kontribusi E-Puskesmas dan Integrasi Layanan Primer (ILP) terhadap Internal Service Quality di Puskesmas Tebet

Awwalunisa Aprilia Wijaya ; A Rohendi ; Ign Wiseto P Agung
JUMBIWIRA: Jurnal Ilmiah Manajemen Bisnis Dan Kewi... 📅 2025 Vol 4, No 2 🔗 DOI: 10.56910/jumbiwira.v4i2.2444
Abstract
Low patient satisfaction at Tebel Health Center reflects the need to improve Internal Service Quality. Implementing e-Health Center and Primary Service Integration has the potential to be a solution, but its impact on ISQ has not been comprehensively measured. This study used a quantitative cross sectional design with a sample of 100 employees directly involved. Data were collected through structured questionnaires, semi structured interviews, and observations. Instrument validity was tested with item-total correlation and reliability with cronbach’s alpha, meanwhile data analysis used descriptive statistics multiple linear regression. The research resukts reveal that partially, e-Health Center has a significant positive effect on ISQ , ILP also has a significant positive effect on ISQ ,simultaneously, e-Healts and ILP have a significant effect on ISQ . The conclusion of this research reveal that e-Health and ILP proved to significantly improve ISQ.    
Keywords
E-Health; Primary Service Integration; Internal Service Quality; Tebel Health Center
How to Cite

Awwalunisa Aprilia Wijaya, et al. (2025). Kontribusi E-Puskesmas dan Integrasi Layanan Primer (ILP) terhadap Internal Service Quality di Puskesmas Tebet. JUMBIWIRA: Jurnal Ilmiah Manajemen Bisnis Dan Kewirausahaan, 4(2). https://doi.org/10.56910/jumbiwira.v4i2.2444

Awwalunisa Aprilia Wijaya; A Rohendi; Ign Wiseto P Agung, "Kontribusi E-Puskesmas dan Integrasi Layanan Primer (ILP) terhadap Internal Service Quality di Puskesmas Tebet," JUMBIWIRA: Jurnal Ilmiah Manajemen Bisnis Dan Kewirausahaan, vol. 4, no. 2, 2025.

Awwalunisa Aprilia Wijaya; A Rohendi; Ign Wiseto P Agung. "Kontribusi E-Puskesmas dan Integrasi Layanan Primer (ILP) terhadap Internal Service Quality di Puskesmas Tebet." JUMBIWIRA: Jurnal Ilmiah Manajemen Bisnis Dan Kewirausahaan, vol. 4, no. 2, 2025.

Awwalunisa Aprilia Wijaya; A Rohendi; Ign Wiseto P Agung. "Kontribusi E-Puskesmas dan Integrasi Layanan Primer (ILP) terhadap Internal Service Quality di Puskesmas Tebet." JUMBIWIRA: Jurnal Ilmiah Manajemen Bisnis Dan Kewirausahaan 4, no. 2 (2025).

Awwalunisa Aprilia Wijaya, et al. (2025) 'Kontribusi E-Puskesmas dan Integrasi Layanan Primer (ILP) terhadap Internal Service Quality di Puskesmas Tebet', JUMBIWIRA: Jurnal Ilmiah Manajemen Bisnis Dan Kewirausahaan, 4(2). doi: 10.56910/jumbiwira.v4i2.2444.

Awwalunisa Aprilia Wijaya; A Rohendi; Ign Wiseto P Agung. Kontribusi E-Puskesmas dan Integrasi Layanan Primer (ILP) terhadap Internal Service Quality di Puskesmas Tebet. JUMBIWIRA: Jurnal Ilmiah Manajemen Bisnis Dan Kewirausahaan. 2025;4(2).

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