Aktualisasi Kualitas Layanan Tata Usaha dalam Pengelolaan Administrasi : Studi Kasus MTs Darussalam Parigi Baru Kecamatan Pondok Aren Kota Tangerang Selatan

Erika Damayanti ; Mohammad Muhtadi ; Abdul Kholiq
Jurnal Arjuna : Publikasi Ilmu Pendidikan, Bahasa... 📅 2026 Vol 4, No 3 🔗 DOI: 10.61132/arjuna.v4i3.2818
Abstract
This study aims to analyze the actualization of administrative service quality in managing school administration at MTs Darussalam Parigi Baru, Pondok Aren District, South Tangerang City, including service implementation, challenges encountered, and improvement efforts. This research employed a qualitative approach using a case study method through observation, interviews, and documentation involving the head of administration, administrative staff, teachers, and students. Data were analyzed through data reduction, data presentation, and conclusion drawing. The findings indicate that administrative services have been implemented reasonably well through the application of excellent service principles, including reliability, responsiveness, responsibility, and effective communication in correspondence and student administration services. However, several challenges remain, such as limited human resources, partially manual filing systems, inadequate administrative facilities, and the absence of well-established standard operating procedures (SOPs). Improvement efforts have been carried out through strengthening work coordination, enhancing staff discipline, and developing a more structured administrative system. This study concludes that the quality of administrative services plays a strategic role in supporting administrative effectiveness and improving the quality of educational services in madrasahs.
Keywords
Administrative Management; Administrative Staff; Excellent Service; Madrasah; Service Quality
How to Cite

Erika Damayanti, et al. (2026). Aktualisasi Kualitas Layanan Tata Usaha dalam Pengelolaan Administrasi : Studi Kasus MTs Darussalam Parigi Baru Kecamatan Pondok Aren Kota Tangerang Selatan. Jurnal Arjuna : Publikasi Ilmu Pendidikan, Bahasa dan Matematika, 4(3). https://doi.org/10.61132/arjuna.v4i3.2818

Erika Damayanti; Mohammad Muhtadi; Abdul Kholiq, "Aktualisasi Kualitas Layanan Tata Usaha dalam Pengelolaan Administrasi : Studi Kasus MTs Darussalam Parigi Baru Kecamatan Pondok Aren Kota Tangerang Selatan," Jurnal Arjuna : Publikasi Ilmu Pendidikan, Bahasa dan Matematika, vol. 4, no. 3, 2026.

Erika Damayanti; Mohammad Muhtadi; Abdul Kholiq. "Aktualisasi Kualitas Layanan Tata Usaha dalam Pengelolaan Administrasi : Studi Kasus MTs Darussalam Parigi Baru Kecamatan Pondok Aren Kota Tangerang Selatan." Jurnal Arjuna : Publikasi Ilmu Pendidikan, Bahasa dan Matematika, vol. 4, no. 3, 2026.

Erika Damayanti; Mohammad Muhtadi; Abdul Kholiq. "Aktualisasi Kualitas Layanan Tata Usaha dalam Pengelolaan Administrasi : Studi Kasus MTs Darussalam Parigi Baru Kecamatan Pondok Aren Kota Tangerang Selatan." Jurnal Arjuna : Publikasi Ilmu Pendidikan, Bahasa dan Matematika 4, no. 3 (2026).

Erika Damayanti, et al. (2026) 'Aktualisasi Kualitas Layanan Tata Usaha dalam Pengelolaan Administrasi : Studi Kasus MTs Darussalam Parigi Baru Kecamatan Pondok Aren Kota Tangerang Selatan', Jurnal Arjuna : Publikasi Ilmu Pendidikan, Bahasa dan Matematika, 4(3). doi: 10.61132/arjuna.v4i3.2818.

Erika Damayanti; Mohammad Muhtadi; Abdul Kholiq. Aktualisasi Kualitas Layanan Tata Usaha dalam Pengelolaan Administrasi : Studi Kasus MTs Darussalam Parigi Baru Kecamatan Pondok Aren Kota Tangerang Selatan. Jurnal Arjuna : Publikasi Ilmu Pendidikan, Bahasa dan Matematika. 2026;4(3).

Artikel Terkait

Inovasi Pembelajaran Berbasis Teknologi Digital dalam Meningkatkan Kualitas Pendidikan di Era Society 5.0

Nurhaswinda Nurhaswinda; Yuli Mariana Br Regar; Nabila Okidwi Ramadhani. S; Marsha Angelia Anjani; Herdiana Suryani; Zhaqilla Natasya; Syakila Pebri Harlian; Salsabila Juwita

Partisipasi Masyarakat dalam Mendukung Program Kebersihan untuk Mewujudkan Lingkungan Permukiman yang Bersih dan Sehat di Kelurahan Baru

Luthfiyyah Nabilah; Erna Budi Setiawati; Rahimatul Faradila; Nazwa Isfalana Idris

Pengaruh Media Pembelajaran Geoboard terhadap Hasil Belajar Siswa pada Pembelajaran Matematika Materi Bangun Datar

Amalia Risqa Fadya; Echa Rany Rafika Sari; Ika Dian Rahmawati

Wacana Pembelajaran Bahasa Sunda: Kajian Pragmatik di Kelas XI SMA Negeri 8 Kota Bandung

Anne Nursari; Yayat Sudaryat; Temmy Widyastuti

The Effect Of Game-Based Learning Using Tic Tac Toe To Improve Thai Elementary Students’ Speaking Skills

Naila Rahma Tsani; Candra Hadi Asmara; Ribeh Najib Muhammad

Analisis Pemahaman Siswa Kelas IV SD HKBP Pardamean Tentang Pentingnya Menjaga Lingkungan dari Pencemaran

Adhwa Salsabila; Sonya Sonya; Suyit Ratno; Salwa Salwa; Jessica Mayranta Br Sembiring; Stevani Natasya Br Ginting; Tania Kartika Sembiring; Siti Rajani
Tren Sitasi Jurnal