Analisis Tingkat Kepuasan Kerja Karyawan di PT Andalan Pesik Internasional Menggunakan Skala Likert

PT Andalan Pesik Internasional is a company engaged in the modern coffee shop sector under the brand name "Kopi Kamu". The company emphasizes inclusivity and diversity values, including the empowerment of employees with special needs. This study aims to determine the level of employee job satisfaction and the factors influencing it, based on Herzberg's Two-Factor Theory, which classifies job satisfaction into intrinsic (motivator) and extrinsic (hygiene) factors. This research employs a non-statistical quantitative method with data collection through questionnaires distributed to 57 employees, serving as both the population and sample (saturated sampling). The research instrument uses a 5-point Likert Scale to measure respondents' perceptions of various job satisfaction indicators. The analysis results show that the overall level of employee job satisfaction falls into the high category, with an average score of 72.02%, comprising 72.35% for intrinsic factors and 71.68% for extrinsic factors. These findings indicate that the work environment at PT Andalan Pesik Internasional generally fosters satisfaction, safety, and productivity among employees. This research is expected to serve as a valuable reference for management in evaluating and improving employee welfare and work quality on an ongoing basis.