Applying Balanced Scorecard For Performance Measurement At Batam Type B Customs And Excise Facilities

Agung Maulana Syahrudin ; Hanif Kurniadi
Jurnal Nakula : Pusat Ilmu Pendidikan, Bahasa dan... 📅 2024 Vol 2, No 2 🔗 DOI: 10.61132/nakula.v2i2.607
Abstract
This paper elucidates the implementation of the Balanced Scorecard in performance measurement at the Type B Customs and Excise Operations Base in Batam. The research aims to comprehend the application of organizational performance management through the Balanced Scorecard method at this facility, considering four perspectives: customer perspective, stakeholder perspective, learning & growth perspective, and internal processes. These perspectives culminate in the final result manifested as organizational performance value. The methodology employed in this academic study is a qualitative descriptive method, grounded in facts and data acquired from literature reviews, interviews, and observations. The findings of this research indicate that the organizational performance value attained by the Type B Customs and Excise Operations Base in Batam for the fiscal year 2022 exhibits commendable indicators, albeit suggesting the need for improvement in the customer perspective.
Keywords
Balanced Scorecard; Performance Measurement
How to Cite

Agung Maulana Syahrudin & Hanif Kurniadi (2024). Applying Balanced Scorecard For Performance Measurement At Batam Type B Customs And Excise Facilities. Jurnal Nakula : Pusat Ilmu Pendidikan, Bahasa dan Ilmu Sosial, 2(2). https://doi.org/10.61132/nakula.v2i2.607

Agung Maulana Syahrudin; Hanif Kurniadi, "Applying Balanced Scorecard For Performance Measurement At Batam Type B Customs And Excise Facilities," Jurnal Nakula : Pusat Ilmu Pendidikan, Bahasa dan Ilmu Sosial, vol. 2, no. 2, 2024.

Agung Maulana Syahrudin; Hanif Kurniadi. "Applying Balanced Scorecard For Performance Measurement At Batam Type B Customs And Excise Facilities." Jurnal Nakula : Pusat Ilmu Pendidikan, Bahasa dan Ilmu Sosial, vol. 2, no. 2, 2024.

Agung Maulana Syahrudin; Hanif Kurniadi. "Applying Balanced Scorecard For Performance Measurement At Batam Type B Customs And Excise Facilities." Jurnal Nakula : Pusat Ilmu Pendidikan, Bahasa dan Ilmu Sosial 2, no. 2 (2024).

Agung Maulana Syahrudin & Hanif Kurniadi (2024) 'Applying Balanced Scorecard For Performance Measurement At Batam Type B Customs And Excise Facilities', Jurnal Nakula : Pusat Ilmu Pendidikan, Bahasa dan Ilmu Sosial, 2(2). doi: 10.61132/nakula.v2i2.607.

Agung Maulana Syahrudin; Hanif Kurniadi. Applying Balanced Scorecard For Performance Measurement At Batam Type B Customs And Excise Facilities. Jurnal Nakula : Pusat Ilmu Pendidikan, Bahasa dan Ilmu Sosial. 2024;2(2).

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