Analisis Kualitas Layanan Daerah Air Minum terhadap Kepuasan Pelanggan : Studi pada PDAM Bersujud Kabupaten Tanah Bumbu Kalimantan Selatan

Raudatul Jannah ; Anwar Ramli ; Muhammad Ilham Wardhana Haeruddin ; Siti Hasbiah ; Muhammad Ichwan Musa
Ebisnis Manajemen 📅 2024 Vol 2, No 4 🔗 DOI: 10.59603/ebisman.v2i4.586
Abstract
This research aims to determine the effect of service quality on customer satisfaction at the Regional Water Utility (PDAM Bersujud) in Tanah Bumbu Regency. The independent variable in this study is service quality, while the dependent variable is customer satisfaction. This is a quantitative study employing a descriptive approach. The sample consists of 100 individuals, all active customers of the Regional Water Utility Bersujud in Tanah Bumbu Regency up until 2023. Data collection was carried out using a questionnaire survey method. The data analysis technique utilized statistical tests, including Regression and t-tests, with the help of Statistical Product and Service Solution (SPSS) software. The results of this study indicate that service quality (X) has a positive and significant effect on customer satisfaction (Y) at the Regional Water Utility (PDAM) Bersujud in Tanah Bumbu Regency.
Keywords
Service Quality; Customer Satisfaction; Public Services
How to Cite

Raudatul Jannah, et al. (2024). Analisis Kualitas Layanan Daerah Air Minum terhadap Kepuasan Pelanggan : Studi pada PDAM Bersujud Kabupaten Tanah Bumbu Kalimantan Selatan. Ebisnis Manajemen, 2(4). https://doi.org/10.59603/ebisman.v2i4.586

Raudatul Jannah; Anwar Ramli; Muhammad Ilham Wardhana Haeruddin; Siti Hasbiah; Muhammad Ichwan Musa, "Analisis Kualitas Layanan Daerah Air Minum terhadap Kepuasan Pelanggan : Studi pada PDAM Bersujud Kabupaten Tanah Bumbu Kalimantan Selatan," Ebisnis Manajemen, vol. 2, no. 4, 2024.

Raudatul Jannah; Anwar Ramli; Muhammad Ilham Wardhana Haeruddin; Siti Hasbiah; Muhammad Ichwan Musa. "Analisis Kualitas Layanan Daerah Air Minum terhadap Kepuasan Pelanggan : Studi pada PDAM Bersujud Kabupaten Tanah Bumbu Kalimantan Selatan." Ebisnis Manajemen, vol. 2, no. 4, 2024.

Raudatul Jannah; Anwar Ramli; Muhammad Ilham Wardhana Haeruddin; Siti Hasbiah; Muhammad Ichwan Musa. "Analisis Kualitas Layanan Daerah Air Minum terhadap Kepuasan Pelanggan : Studi pada PDAM Bersujud Kabupaten Tanah Bumbu Kalimantan Selatan." Ebisnis Manajemen 2, no. 4 (2024).

Raudatul Jannah, et al. (2024) 'Analisis Kualitas Layanan Daerah Air Minum terhadap Kepuasan Pelanggan : Studi pada PDAM Bersujud Kabupaten Tanah Bumbu Kalimantan Selatan', Ebisnis Manajemen, 2(4). doi: 10.59603/ebisman.v2i4.586.

Raudatul Jannah; Anwar Ramli; Muhammad Ilham Wardhana Haeruddin; Siti Hasbiah; Muhammad Ichwan Musa. Analisis Kualitas Layanan Daerah Air Minum terhadap Kepuasan Pelanggan : Studi pada PDAM Bersujud Kabupaten Tanah Bumbu Kalimantan Selatan. Ebisnis Manajemen. 2024;2(4).

Artikel Terkait

Pengaruh Learning Organization, Work Environment dan Job Satisfaction terhadap Employee Performance

Nabila Julia; Joel Faruk Sofyan

Pengaruh Komunikasi Internal dan Lingkungan Kerja Melalui Motivasi Bekerja pada Kepuasan Kerja Karyawan

Wanda Wulandari; Joel Faruk Sofyan

Literature Synthesis on Determinants of Sustainable Competitive Advantage in Furniture MSMEs: The Role of Green Innovation, Environmental Performance, and Market Orientation

Excella Cleodora Lamahayu; Febrian Dwi Wijaya; Anna Triwijayati; Catharina Aprilia Hellyani

Pengaruh Lingkungan Kerja dan Motivasi Kerja terhadap Kinerja Karyawan pada PT. Bahari Gembira Ria Jambi

Refi Mariansyah; Rohman Wilian; Dwi Kurniawan

Implementasi Program Orientasi Pegawai Pemerintah dengan Perjanjian Kerja (PPPK) di Badan Pengembangan Sumber Daya Manusia (BPSDM) Provinsi Jambi

Eva Widia; Fitri Chairunnisa; Dessy Elliyana

Peran Kepemimpinan dalam Implementasi Pengawasan Kepada Kinerja Pegawai pada Dinas Tenaga Kerja dan Transmigrasi di UPTD Balai Wasnaker Wilayah 1

Bagas Putra Wicaksana; Moh. Ihsan; Dessy Elliyana
Tren Sitasi Jurnal