Analisis Pengalaman Pelanggan terhadap Layanan di Bengkel Motor F21 Sinergy

Muhammad Ibni Fauzan
Intellektika : Jurnal Ilmiah Mahasiswa 📅 2025 Vol 3, No 4 🔗 DOI: 10.59841/intellektika.v3i4.2825
Abstract
This study aims to analyze customer experience with the services provided by F21 Sinergy Motorcycle Workshop. The method used is a qualitative approach with data collection techniques in the form of in-depth interviews and participatory observations of 12 customers who have used the workshop's services more than once. The main focus of this study is to understand customer perceptions of service quality, speed of repair, technician professionalism, and overall satisfaction with the results of motorcycle repairs.
Keywords
Customer Experience; Motorcycle Workshop Services; Customer Satisfaction; Service Quality; Speed of Repair; Technician Professionalism; F21 Sinergy Motorcycle Workshop; Qualitative Analysis
How to Cite

Muhammad Ibni Fauzan (2025). Analisis Pengalaman Pelanggan terhadap Layanan di Bengkel Motor F21 Sinergy. Intellektika : Jurnal Ilmiah Mahasiswa, 3(4). https://doi.org/10.59841/intellektika.v3i4.2825

Muhammad Ibni Fauzan, "Analisis Pengalaman Pelanggan terhadap Layanan di Bengkel Motor F21 Sinergy," Intellektika : Jurnal Ilmiah Mahasiswa, vol. 3, no. 4, 2025.

Muhammad Ibni Fauzan. "Analisis Pengalaman Pelanggan terhadap Layanan di Bengkel Motor F21 Sinergy." Intellektika : Jurnal Ilmiah Mahasiswa, vol. 3, no. 4, 2025.

Muhammad Ibni Fauzan. "Analisis Pengalaman Pelanggan terhadap Layanan di Bengkel Motor F21 Sinergy." Intellektika : Jurnal Ilmiah Mahasiswa 3, no. 4 (2025).

Muhammad Ibni Fauzan (2025) 'Analisis Pengalaman Pelanggan terhadap Layanan di Bengkel Motor F21 Sinergy', Intellektika : Jurnal Ilmiah Mahasiswa, 3(4). doi: 10.59841/intellektika.v3i4.2825.

Muhammad Ibni Fauzan. Analisis Pengalaman Pelanggan terhadap Layanan di Bengkel Motor F21 Sinergy. Intellektika : Jurnal Ilmiah Mahasiswa. 2025;3(4).

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