Penggunaan Social Media Marketing Instagram @tvmuhammadiyah Dalam Membangun Customer Engagement

Oktaviana Anggraini ; Jamiati KN
Harmoni: Jurnal Ilmu Komunikasi dan Sosial 📅 2023 Vol 1, No 4 🔗 DOI: 10.59581/harmoni-widyakarya.v1i4.1774
Abstract
Muhammadiyah Television is a television media that has an Instagram account with the name @tvmuhammadiyah to educate audiences on Instagram. This research aims to find out the extent of the use of social media marketing on tvMu's Instagram, how to build customer engagement on tvMu's Instagram, inhibiting and supporting factors in building customer engagement. The theories used in this research are social media marketing theory from As'ad and Alhadid (2014) and customer engagement theory from Evans et al. (2021), where this research uses a qualitative approach with descriptive methods accompanied by data collection techniques using observation and in-depth interviews as complementary evidence. The results of this research show that tvMu uses social media marketing strategies such as creating interesting content, changing the appearance of the feed, scheduling regular content upload hours, attracting young talent, but has obstacles such as minimal audience interaction on Instagram with limiting factors for tvMu in distributing content.
Keywords
Social Media Marketing; Instagram; Customer Engagement; tvMu
How to Cite

Oktaviana Anggraini & Jamiati KN (2023). Penggunaan Social Media Marketing Instagram @tvmuhammadiyah Dalam Membangun Customer Engagement. Harmoni: Jurnal Ilmu Komunikasi dan Sosial, 1(4). https://doi.org/10.59581/harmoni-widyakarya.v1i4.1774

Oktaviana Anggraini; Jamiati KN, "Penggunaan Social Media Marketing Instagram @tvmuhammadiyah Dalam Membangun Customer Engagement," Harmoni: Jurnal Ilmu Komunikasi dan Sosial, vol. 1, no. 4, 2023.

Oktaviana Anggraini; Jamiati KN. "Penggunaan Social Media Marketing Instagram @tvmuhammadiyah Dalam Membangun Customer Engagement." Harmoni: Jurnal Ilmu Komunikasi dan Sosial, vol. 1, no. 4, 2023.

Oktaviana Anggraini; Jamiati KN. "Penggunaan Social Media Marketing Instagram @tvmuhammadiyah Dalam Membangun Customer Engagement." Harmoni: Jurnal Ilmu Komunikasi dan Sosial 1, no. 4 (2023).

Oktaviana Anggraini & Jamiati KN (2023) 'Penggunaan Social Media Marketing Instagram @tvmuhammadiyah Dalam Membangun Customer Engagement', Harmoni: Jurnal Ilmu Komunikasi dan Sosial, 1(4). doi: 10.59581/harmoni-widyakarya.v1i4.1774.

Oktaviana Anggraini; Jamiati KN. Penggunaan Social Media Marketing Instagram @tvmuhammadiyah Dalam Membangun Customer Engagement. Harmoni: Jurnal Ilmu Komunikasi dan Sosial. 2023;1(4).

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