Sistem Informasi Layanan Pengaduan Sampah di Dinas Lingkungan Hidup Kabupaten Sumba Barat

Novita Boba Laja ; Yulius Nahak Tetik ; Dian Fransisika Ledi
Merkurius : Jurnal Riset Sistem Informasi dan Tekn... 📅 2026 Vol 4, No 2 🔗 DOI: 10.61132/merkurius.v4i2.1561
Abstract
This study aims to design and develop a waste complaint information system at the Environmental Agency of West Sumba Regency to improve the effectiveness of public services. The current problem lies in the manual complaint process, which leads to delays in handling reports, poor data documentation, and limited service transparency. This research employs a qualitative descriptive approach with data collection techniques including observation, interviews, and documentation studies. The system development adopts the Waterfall method, which consists of requirement analysis, system design, implementation, testing, and maintenance stages. The system is modeled using Unified Modeling Language (UML), including use case diagrams, activity diagrams, and sequence diagrams to provide a structured representation of the system. This approach is considered effective as it ensures a systematic and well-organized development process. The results indicate that the developed system facilitates the public in submitting complaints online and assists the agency in managing complaint data in an integrated manner. Furthermore, the system enhances response time, transparency, and service efficiency. Therefore, this waste complaint information system can serve as a technological solution to improve the quality of public services.
Keywords
Information System; Public Service; UML; Waste Complaint; Waterfall
How to Cite

Novita Boba Laja, et al. (2026). Sistem Informasi Layanan Pengaduan Sampah di Dinas Lingkungan Hidup Kabupaten Sumba Barat. Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika, 4(2). https://doi.org/10.61132/merkurius.v4i2.1561

Novita Boba Laja; Yulius Nahak Tetik; Dian Fransisika Ledi, "Sistem Informasi Layanan Pengaduan Sampah di Dinas Lingkungan Hidup Kabupaten Sumba Barat," Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika, vol. 4, no. 2, 2026.

Novita Boba Laja; Yulius Nahak Tetik; Dian Fransisika Ledi. "Sistem Informasi Layanan Pengaduan Sampah di Dinas Lingkungan Hidup Kabupaten Sumba Barat." Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika, vol. 4, no. 2, 2026.

Novita Boba Laja; Yulius Nahak Tetik; Dian Fransisika Ledi. "Sistem Informasi Layanan Pengaduan Sampah di Dinas Lingkungan Hidup Kabupaten Sumba Barat." Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika 4, no. 2 (2026).

Novita Boba Laja, et al. (2026) 'Sistem Informasi Layanan Pengaduan Sampah di Dinas Lingkungan Hidup Kabupaten Sumba Barat', Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika, 4(2). doi: 10.61132/merkurius.v4i2.1561.

Novita Boba Laja; Yulius Nahak Tetik; Dian Fransisika Ledi. Sistem Informasi Layanan Pengaduan Sampah di Dinas Lingkungan Hidup Kabupaten Sumba Barat. Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika. 2026;4(2).

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