Implementation of Performance Management at Kurnia Supermarket Tanjungpinang City

Niken Dwi Agustina ; Rahma Rahma ; Khairil Syukri ; Muhammad Wisnu Darmawan ; Satriadi Satriadi
Proceeding of the International Conference on Econ... 📅 2024 Vol 1, No 1 🔗 DOI: 10.61132/iceat.v1i1.90
Abstract
This study aims to analyze the implementation of performance management in Kurnia Supermarket, Tanjungpinang City. The type of research used is descriptive research with a qualitative approach. Data collection was carried out through observation and in-depth interviews. The sample used was purposive sampling. The informants are 3 people, namely 1 manager and 2 employees from the goods arrangement staff and cashier division, in order to obtain a comprehensive perspective related to the implementation of performance management implemented. The results of the study show that performance management at Kurnia Supermarket has been implemented well. This is reflected in the implementation of clear goal setting, achievement of performance targets, and employee competency development that focuses on improving work quality. This implementation also supports the improvement of operational efficiency which has a positive impact on the company's overall performance. Although it has shown positive results, the study also found several challenges, such as a lack of understanding of some employees regarding the performance management system and limited human resources in some divisions. Therefore, it is recommended to improve communication and increase socialization about performance management to all employees to achieve more optimal results.
Keywords
Performance Management; Operational Efficiency; Customer Satisfaction; Performance Targets; Kurnia Self-Service
How to Cite

Niken Dwi Agustina, et al. (2024). Implementation of Performance Management at Kurnia Supermarket Tanjungpinang City. Proceeding of the International Conference on Economics, Accounting, and Taxation, 1(1). https://doi.org/10.61132/iceat.v1i1.90

Niken Dwi Agustina; Rahma Rahma; Khairil Syukri; Muhammad Wisnu Darmawan; Satriadi Satriadi, "Implementation of Performance Management at Kurnia Supermarket Tanjungpinang City," Proceeding of the International Conference on Economics, Accounting, and Taxation, vol. 1, no. 1, 2024.

Niken Dwi Agustina; Rahma Rahma; Khairil Syukri; Muhammad Wisnu Darmawan; Satriadi Satriadi. "Implementation of Performance Management at Kurnia Supermarket Tanjungpinang City." Proceeding of the International Conference on Economics, Accounting, and Taxation, vol. 1, no. 1, 2024.

Niken Dwi Agustina; Rahma Rahma; Khairil Syukri; Muhammad Wisnu Darmawan; Satriadi Satriadi. "Implementation of Performance Management at Kurnia Supermarket Tanjungpinang City." Proceeding of the International Conference on Economics, Accounting, and Taxation 1, no. 1 (2024).

Niken Dwi Agustina, et al. (2024) 'Implementation of Performance Management at Kurnia Supermarket Tanjungpinang City', Proceeding of the International Conference on Economics, Accounting, and Taxation, 1(1). doi: 10.61132/iceat.v1i1.90.

Niken Dwi Agustina; Rahma Rahma; Khairil Syukri; Muhammad Wisnu Darmawan; Satriadi Satriadi. Implementation of Performance Management at Kurnia Supermarket Tanjungpinang City. Proceeding of the International Conference on Economics, Accounting, and Taxation. 2024;1(1).

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