Gambaran Kualitas Pelayanan Tenaga Administrasi di Puskesmas Kepala Gading Jakarta Utara Tahun 2024

Purwanty Elizabeth Lawalata ; Ria Efkelin ; Yurita Mailintina
Journal of Educational Innovation and Public Healt... 📅 2026 Vol 4, No 2 🔗 DOI: 10.55606/innovation.v4i2.9108
Abstract
Services in the health sector are a form of public service that must be implemented properly by the government. In the context of health services, the importance of effective and efficient implementation cannot be ignored because this has a direct impact on people's quality of life. In order for health services to achieve their goals, various requirements must be met, including the availability of adequate facilities and infrastructure, a harmonious relationship between patients and service providers, easy accessibility, and high quality. The aim of this research is to determine the description of the service quality of administrative staff. at the Kelapa Gading Community Health Center. The method used is descriptive with a quantitative approach which produces univariate results. This research was conducted at the Kelapa Gading Community Health Center with a total of 150 respondents. The variables in this research are Service Procedures, Completion Time, Service Costs, Service Products, Facilities and Infrastructure, Accreditation of Service Officers. The population in this study were all 1.216 outpatients with a sample of 150 respondents.
Keywords
Accreditation; Administrative Staff; Community Health Center; Quality; Service
How to Cite

Purwanty Elizabeth Lawalata, et al. (2026). Gambaran Kualitas Pelayanan Tenaga Administrasi di Puskesmas Kepala Gading Jakarta Utara Tahun 2024. Journal of Educational Innovation and Public Health, 4(2). https://doi.org/10.55606/innovation.v4i2.9108

Purwanty Elizabeth Lawalata; Ria Efkelin; Yurita Mailintina, "Gambaran Kualitas Pelayanan Tenaga Administrasi di Puskesmas Kepala Gading Jakarta Utara Tahun 2024," Journal of Educational Innovation and Public Health, vol. 4, no. 2, 2026.

Purwanty Elizabeth Lawalata; Ria Efkelin; Yurita Mailintina. "Gambaran Kualitas Pelayanan Tenaga Administrasi di Puskesmas Kepala Gading Jakarta Utara Tahun 2024." Journal of Educational Innovation and Public Health, vol. 4, no. 2, 2026.

Purwanty Elizabeth Lawalata; Ria Efkelin; Yurita Mailintina. "Gambaran Kualitas Pelayanan Tenaga Administrasi di Puskesmas Kepala Gading Jakarta Utara Tahun 2024." Journal of Educational Innovation and Public Health 4, no. 2 (2026).

Purwanty Elizabeth Lawalata, et al. (2026) 'Gambaran Kualitas Pelayanan Tenaga Administrasi di Puskesmas Kepala Gading Jakarta Utara Tahun 2024', Journal of Educational Innovation and Public Health, 4(2). doi: 10.55606/innovation.v4i2.9108.

Purwanty Elizabeth Lawalata; Ria Efkelin; Yurita Mailintina. Gambaran Kualitas Pelayanan Tenaga Administrasi di Puskesmas Kepala Gading Jakarta Utara Tahun 2024. Journal of Educational Innovation and Public Health. 2026;4(2).

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