Faktor-Faktor Yang Mempengaruhi Penundaan Proses Klaim JHT BPJS Ketenagakerjaan Cabang Medan

Oktapianti ; Wanda Aulia ; Dwi Melisa Putri ; Nabila Wulandari ; Restu Amalia Mazid ; Sri Hajijah Purba
Journal of Educational Innovation and Public Healt... 📅 2024 Vol 2, No 3 🔗 DOI: 10.55606/innovation.v2i3.3026
Abstract
This study aims to identify the factors influencing delays in the claim process of theRetirement Savings Scheme (JHT) at the BPJS Employment Branch Office in Medan. Aqualitative approach was employed through in-depth interviews with BPJS employees,rticipants,andbranch managers.The findingsrevealthatinternalfactorssuch asincomplete documentation, human resource limitations, and technological system disruptionsplay a significant role in causing claim delays. Additionally, external factors includingsuddengovernmentregulatorychangesand inadequateparticipantinformation alsocontribute to these delays. The impact of claim delays on participant satisfaction is profound,necessitating improvements in claim management administration. Based on these findings, itis recommended to enhanceparticipant education and awareness, strengthen humanresources, improve technological system reliability, and develop adaptive mechanisms forregulatory changes to enhance efficiency and participant satisfaction in the JHT claimprocessattheBPJS EmploymentBranchOfficein Medan
Keywords
BPJS of Employment; Delay in JHT Claims; Participant Satisfaction
How to Cite

Oktapianti, et al. (2024). Faktor-Faktor Yang Mempengaruhi Penundaan Proses Klaim JHT BPJS Ketenagakerjaan Cabang Medan. Journal of Educational Innovation and Public Health, 2(3). https://doi.org/10.55606/innovation.v2i3.3026

Oktapianti, Wanda Aulia; Dwi Melisa Putri; Nabila Wulandari; Restu Amalia Mazid; Sri Hajijah Purba, "Faktor-Faktor Yang Mempengaruhi Penundaan Proses Klaim JHT BPJS Ketenagakerjaan Cabang Medan," Journal of Educational Innovation and Public Health, vol. 2, no. 3, 2024.

Oktapianti, Wanda Aulia; Dwi Melisa Putri; Nabila Wulandari; Restu Amalia Mazid; Sri Hajijah Purba. "Faktor-Faktor Yang Mempengaruhi Penundaan Proses Klaim JHT BPJS Ketenagakerjaan Cabang Medan." Journal of Educational Innovation and Public Health, vol. 2, no. 3, 2024.

Oktapianti, Wanda Aulia; Dwi Melisa Putri; Nabila Wulandari; Restu Amalia Mazid; Sri Hajijah Purba. "Faktor-Faktor Yang Mempengaruhi Penundaan Proses Klaim JHT BPJS Ketenagakerjaan Cabang Medan." Journal of Educational Innovation and Public Health 2, no. 3 (2024).

Oktapianti, et al. (2024) 'Faktor-Faktor Yang Mempengaruhi Penundaan Proses Klaim JHT BPJS Ketenagakerjaan Cabang Medan', Journal of Educational Innovation and Public Health, 2(3). doi: 10.55606/innovation.v2i3.3026.

Oktapianti, Wanda Aulia; Dwi Melisa Putri; Nabila Wulandari; Restu Amalia Mazid; Sri Hajijah Purba. Faktor-Faktor Yang Mempengaruhi Penundaan Proses Klaim JHT BPJS Ketenagakerjaan Cabang Medan. Journal of Educational Innovation and Public Health. 2024;2(3).

Artikel Terkait

Pencegahan Depresi Postpartum pada Ibu Nifas melalui Edukasi dan Skrining Epds Berbasis Telenursing di Komunitas: Studi Kasus

Annida Bunga Fitria; Nur Azizah Indriastuti

Literature Review: Hubungan Durasi dan Kualitas Tidur dengan Masalah Perilaku Emosional pada Anak Usia 3–6 Tahun

Khansa Aulia Putri; Handajany, Sofie

Literature Review: Analisis Komparatif Karakteristik Fisik Berupa Melting Time dan Crushing Strength pada Solid Vaginal Suppositories dengan Berbagai Variasi Basis

Renata Amalia Azizah; Callista Luna Sadi Qova Gunawan; Shelfia Putri Chantika; Axelando Carlos Febiyano; Margaret Rianti Martalina

Formulasi dan Evaluasi Sediaan Blush On Powder Menggunakan Ekstrak Daging Buah Naga (Hylocereus polyrhizus)

Faneshia Nabil Ayushita; Aulia Jihan Kamila; Lubna Nurul Mumtazah; Nisrina Huwaida Isfaizah; Adriansyah Adriansyah

Dietary Patterns and Physical Activity Associated with Acute Respiratory Infection Primary Care Patients in East Halmahera, Indonesia: A Cross-Sectional Study

Youdy Wellem Kalumata; Yuni Asri; Ananda Sagita Maharani

Risiko Keamanan Pangan pada Makanan Homemade Sehat: Narrative Review

Amalia Akita; Gunawan, Roni; Daryana, Aditiya Pratama; Herkules Herkules; Pratama, Muchti Yuda
Tren Sitasi Jurnal