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Menampilkan 1–2 dari 2 artikel
Evaluation of the Quality of Transportation Services in Trans Semanggi Suroboyo with the Support of the Gobis Application System
Rahny Clarissa Pudja Irvania
; Sri Kamariyah
; Zaenal Fatah
International Journal of Humanities and Social Sciences Reviews
Vol 3
, No 1
(2026)
This study aims to evaluate the quality of Trans Semanggi Suroboyo public transportation services with the support of the GoBis application system as a form of digital-based public service innovation in the city of Surabaya. The research method used is qualitative descriptive with the SERVQUAL (tangible, reliability, responsiveness, assurance, empathy) theoretical approach. The data used includes secondary data from the Surabaya Transportation Office, with the number of GoBis users reaching 327,...
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Evaluasi Kebijakan Face Recognition bagi Pengguna Kereta Api di Stasiun Surabaya Gubeng
Raditya Adi Kartika
; Sri Kamariyah
; Zaenal Fatah
Jurnal Riset Rumpun Ilmu Sosial, Politik dan Humaniora
Vol 3
, No 2
(2024)
This study evaluates the policy implementation of the face recognition system at Surabaya Gubeng Station as a digital innovation in public service by PT Kereta Api Indonesia (Persero). Using a qualitative approach and the policy evaluation model by William N. Dunn, the study assesses six key indicators: effectiveness, efficiency, adequacy, responsiveness, accuracy, and equity. The findings indicate that the system is effective in accelerating the boarding process, reducing queues, and improving...
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