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Pengaruh Kualitas Pelayanan Petugas Pasasi Terhadap Kepuasan Penumpang PT Gapura Angkasa di Bandar Udara
I Gusti Ngurah Rai Bali Poltak P.Y.M.B Nababan
; Yulia Aji Puspitasari
Jurnal Bisnis Kreatif dan Inovatif
Vol 2
, No 1
(2025)
This study aims to analyze the effect of service quality on passenger satisfaction levels at PT Gapura Angkasa at I Gusti Ngurah Rai Airport, Bali. Service quality reflects the standard of excellence provided by the company to passengers, both through planned service standards and their implementation. This research uses a quantitative method with the population consisting of all Citilink airline passengers served by PT Gapura Angkasa traffic officers each month. The sampling technique used is n...
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Pengaruh Penerapan Metode Pelayanan Prima terhadap Kepuasan Penumpang Citilink di Bandar Udara International Juanda
Muh. Faliq Marselindo
; Yulia Aji Puspitasari
Jurnal Transformasi Bisnis Digital
Vol 2
, No 1
(2025)
Excellent service is the best service provided by the company in fulfilling consumer desires and expectations so that consumers feel satisfied. The consumers referred to here are passengers. Passenger satisfaction is a feeling where passengers' desires and hopes are achieved and even exceed their expectations. This research already implemented to determine the effect of implementing excellent service methods on Citilink passenger satisfaction at Juanda International Airport. Apart from that, thi...
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