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Analisis Penerapan Software CSMS dalam Pembuatan Invoice Penagihan Jasa Angkutan Non Semen “Klinker”: Studi Kasus PT Semen Indonesia Logistik
Jurnal Riset Rumpun Ilmu Ekonomi
Vol 5
, No 1
(2026)
This study aims to analyze the invoice issuance procedure in the billing process for clinker transportation services using the CSMS (Customer Service Management System) at PT Semen Indonesia Logistik (SILOG). The primary focus of the research is on the workflow within the billing and reporting unit, as well as the identification of challenges and recommendations for improvement in the process. This research adopts a case study method with a qualitative approach. Data were collected through obser...
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Analisis Prosedur Pembuatan E-Invoice Angkutan Semen “Zak” pada PT Semen Indonesia Logistik
Jurnal Riset Rumpun Ilmu Ekonomi
Vol 4
, No 2
(2025)
This study aims to analyze the e-invoice creation procedure in the management of “zak” cement transportation at PT Semen Indonesia Logistik (SILOG), as part of the digital transformation in the billing system based on the urgency of the company's need for a more efficient and accurate billing system to reduce the risk of late payments and improve operational efficiency. This study uses a descriptive qualitative approach with data collection techniques through in-depth interviews, direct observat...
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